The Helmet Hotel

Hotels
4.5 (3138 reviews)
Paleizenstraat 90 , Brussels , be

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Luggage storage
Non-smoking throughout
Private parking
Parking garage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High prices for low quality

Categories

Cleanliness
2.64
Many reviews highlighted significant cleanliness issues, including dirt, odors, and unclean facilities.
Service
6.61
Some guests noted that a staff member was understanding and attempted to rectify issues, but overall service left much to be desired.
Location
8.65
Multiple reviews mentioned the hotel’s good location near the city center and public transport.
Room Quality
3.6
Several comments stated rooms were cold, dirty, with poor lighting and maintenance.
Amenities
2.63
Guests complained about ineffective heating and a lack of basic amenities like clean towels.
Value for Money
4.59
Guests felt the hotel was overpriced given the conditions described.
Food and Beverage
2.64
No breakfast service was available, which disappointed several guests.
Overall Experience
4.61
Overall negative experiences with room conditions and cleanliness, despite some positive staff interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:25

Property Description

Stunning Views from the 7th Floor Terrace
Enjoy breathtaking views of the iconic Atomium building and its surroundings right from the terrace at The Helmet Hotel.

Modern Amenities for a Comfortable Stay
Relax in rooms equipped with a flat-screen TV, international channels, and coffee- and tea-making facilities. The large windows offer plenty of natural light, while the bathroom features free toiletries, a hair dryer, and a refreshing rain shower.

Convenient Location for Exploring Brussels
Located just 3 km from popular sights like Manneken Pis and the Brussels Central Square, and with the European Union buildings nearby, our hotel offers easy access to key attractions. Plus, with a metro stop at our entrance and the Brussels North Train Station just 500 metres away, getting around the city is a breeze.

Book your stay at The Helmet Hotel now and experience the best of Brussels!

Important information:

Parking costs 25 euros per day, but cars that use LPG are not allowed.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

4.5
Based on 3138 reviews
Cleanliness: 2.64
Service: 6.61
Location: 8.65
Room Quality: 3.6
Amenities: 2.63
Value for Money: 4.59
Food and Beverage: 2.64
Overall Experience: 4.61
E
Etshele couple fr
10
Pros:

Confort

2026-07-04 via Nuitee
N
Neslihan couple de
1
Geht nicht dahin
Pros:

Alles war wie ein Albtraum

Cons:

Von wo soll ich anfangen, alles war verdreckt, Dusche war kaputt man konnte die Tür nichtmal schließen (das sind aber noch „kleine Probleme „) das allerschlimmste war das die Polizei am 2 Tag da war, weil sie das Hotel komplett schließen mussten vorübergehend, weil das Hotel wohl an irgendwelchen Sachen verwickelt waren die ich online nicht schreiben darf (Polizei kann dazu was sagen) die Polizei war so nett und hat für uns alles Gästen ein Unterkunft organisiert damit wir nicht auf der Straße schlafen müssen, da alle Hotels gefühlt voll waren!

2026-07-04 via Nuitee
M
Michelle solo_traveller at
1
Razzia im Hotel
Pros:

Nix

Cons:

Alles wir haben schon eine Beschwerde eingereicht Schimmel im bade Zimmer durch geschlagen türen dreckige Vorhänge Fenster die sich nicht schließen
In der 2 Nacht wurden wir von der Polizei weggebracht und wo anders untergebracht weil eine Razzia durchgeführt wurde

2026-07-03 via Nuitee
S
Sandra solo_traveller it
1
Pros:

Nulla

Cons:

L'hotel non era pulito e la sera prima del check out ci siamo ritrovate con l'hotel chiuso dalla polizia, ritrovandoci così senza una stanza per passare la notte e con i bagagli bloccati nella stanza perché nessuno ci ha avvertito della situazione mentre eravamo fuori

2026-07-03 via Nuitee
M
Mirela solo_traveller it
1
Pessimo
Cons:

Tornate dal concerto abbiamo trovato l'albergo chiuso con la polizia davanti... Non abbiamo potuto dormire .😡😡.siamo state portate nella hall di un'altro albergo ,dove abbiamo passato la notte 😡😡

2026-07-03 via Nuitee
K
Kati solo_traveller de
1
Cons:

Ich hätte gerne mein Geld zurück weil wir in der zweiten Nacht abends nicht mehr zurück ins Hotel konnten, da die Polizei es geschlossen hat.

2026-07-03 via Nuitee
Śliwa solo_traveller pl
1
Totalna porażka i nie dowierzanie
Pros:

Nic mi się nie podobało.

Cons:

Pokój był całkiem inny niż na zdjęciach, warunki były okropne. Podczas mojego pobytu hotel został nagle zamknięty przez policję i zostałam wyrzucona na ulicę bez żadnego wsparcia. Mam nadzieję, że już nie otworzą tego hotelu na nowo, tylko całkiem zlikwidują. Nie polecam!!

2026-07-03 via Nuitee
R
Rama solo_traveller be
10
2026-07-02 via Nuitee
R
Rama solo_traveller be
10
2026-07-02 via Nuitee
N
Natālija family_with_children lv
1
Pros:

Ничего

Cons:

Номер в ужасном состоянии, шторы грязные и рваные. Стены, полы грязные. Кондиционер не работает. В душ ходили в носках, потому что было страшно там находится босиком итд
Всё разваливается и все грязное.
Есть видео, если необходимо.

2026-07-02 via Nuitee
R
Rama solo_traveller be
10
2026-07-02 via Nuitee
M
Mamie solo_traveller gb
3
Pros:

La douche

Cons:

La douche

2026-07-02 via Nuitee
A
ATHANASIADOU solo_traveller gr
1
Pros:

.

Cons:

​It is extremely dirty, the facilities are very old, and the doors don't close properly. There is a lot of filth in the bathroom and holes in the walls. Generally speaking, the living conditions are unacceptable, just unacceptable. The hallway smelled of mold, and the whole hotel smelled of dirt in general.
​I am warning you so that you don't go there even for a single night. If you can find something else, perhaps even more expensive, go for it instead, because this hassle and these miserable conditions we stayed in are definitely not worth that kind of money.

2026-07-02 via Nuitee
S
SAMMY solo_traveller ke
4
Pros:

The location of the hotel and outside environment okay.

Cons:

The staff have challenge with communication.
For my 4 days stay, the room was cleaned once despite request. Reason not given.

2026-06-30 via Nuitee
N
Nicolas solo_traveller fr
1
Awful, it is a scam
Pros:

Nothing

Cons:

It was dirty, nothing was working in the room, it didn’t feel safe at all

2026-06-30 via Nuitee
L
Louise couple ch
8
2026-06-29 via Nuitee
F
Francisco solo_traveller ao
2
2026-06-29 via Nuitee
N
Nohémie-Victoria couple be
1
2026-06-29 via Nuitee
K
Kylie solo_traveller mt
5
Not the pigsty I expected!
Pros:

I booked this hotel as a last resort since I could not find any room available. When I was reading the reviews, I braised myself for the worse, thinking I was going to live in a pigsty for one night. I was assigned to room 22. It was much better than i expected. The bedding was clean, as were the towels. As is the thing with most Brussels hotels, there was no air conditioning in the room, however it was equipped with two fans, which was ok-ish.

Cons:

The shower needs a clean up. There was dry soap splatter on the shower cubicle window. Not nice. I had my beach flip flop with me (since I went there thinking the worst), and used it, without touching the side walls.

2026-06-29 via Nuitee
F
Francisco solo_traveller ao
1
Ruim
Pros:

Do aoarelho de ar condicionado.

Cons:

Limpeza péssima;
Por 2 dias não fizeram limpeza;
Mas parece uma pensão, que um hotel.

2026-06-29 via Nuitee