The Helmet Hotel

Hotels
4.5 (2896 reviews)
Paleizenstraat 90 , Brussels , be

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Non-smoking throughout
Allergy-free room
Free wired internet
Self parking (surcharge)
Internet access
Covered parking
Garage

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High prices for low quality

Categories

Cleanliness
2.64
Many reviews highlighted significant cleanliness issues, including dirt, odors, and unclean facilities.
Service
6.61
Some guests noted that a staff member was understanding and attempted to rectify issues, but overall service left much to be desired.
Location
8.65
Multiple reviews mentioned the hotel’s good location near the city center and public transport.
Room Quality
3.6
Several comments stated rooms were cold, dirty, with poor lighting and maintenance.
Amenities
2.63
Guests complained about ineffective heating and a lack of basic amenities like clean towels.
Value for Money
4.59
Guests felt the hotel was overpriced given the conditions described.
Food and Beverage
2.64
No breakfast service was available, which disappointed several guests.
Overall Experience
4.61
Overall negative experiences with room conditions and cleanliness, despite some positive staff interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:25

Property Description

Stunning Views from the 7th Floor Terrace
Enjoy breathtaking views of the iconic Atomium building and its surroundings right from the terrace at The Helmet Hotel.

Modern Amenities for a Comfortable Stay
Relax in rooms equipped with a flat-screen TV, international channels, and coffee- and tea-making facilities. The large windows offer plenty of natural light, while the bathroom features free toiletries, a hair dryer, and a refreshing rain shower.

Convenient Location for Exploring Brussels
Located just 3 km from popular sights like Manneken Pis and the Brussels Central Square, and with the European Union buildings nearby, our hotel offers easy access to key attractions. Plus, with a metro stop at our entrance and the Brussels North Train Station just 500 metres away, getting around the city is a breeze.

Book your stay at The Helmet Hotel now and experience the best of Brussels!

Important information:

Parking costs 25 euros per day, but cars that use LPG are not allowed.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

4.5
Based on 2896 reviews
Cleanliness: 2.64
Service: 6.61
Location: 8.65
Room Quality: 3.6
Amenities: 2.63
Value for Money: 4.59
Food and Beverage: 2.64
Overall Experience: 4.61
M
Musamu • solo_traveller • fr
1
Cons:

Une grosse arnaque. L’établissement ne ressemble pas du tout aux photos publiées. Ce n’est pas propre et il n’y a même pas de dentifrice pour se brosser les dents. Les chambres sont très mal isolées, il fait extrêmement froid, malgré un chauffage électrique qui ne sert quasiment à rien.
Le personnel répond à peine au bonjour. Cet endroit ne vaut absolument pas son prix. À fuir !
En plus de cela, l’adresse indiquée sur internet n’est pas la bonne. Les draps ne sont pas propres et les rideaux sont tachés et sales.

2026-03-14 • via Nuitee
Z
Zakaria • family_with_children • fr
7
2026-03-14 • via Nuitee
E
Emilande • couple • fr
10
Excellent séjour je vous conseille vivement d’aller visiter l’hôtel
Pros:

La propriétaire et l’emplacement des meubles

Cons:

Le service était un peu très long pour faire le ménage.

2026-03-13 • via Nuitee
D
Daniel • couple • pl
1
2026-03-13 • via Nuitee
V
Vivas • couple • es
7
2026-03-11 • via Nuitee
Y
Yves Patrick • couple • be
8
2026-03-10 • via Nuitee
S
Sophia • solo_traveller • fr
7
2026-03-10 • via Nuitee
A
Agathe • family_with_children • fr
1
2026-03-09 • via Nuitee
A
Alexandar • solo_traveller • be
5
2026-03-09 • via Nuitee
D
De Smedt • family_with_children • be
10
2026-03-09 • via Nuitee
D
David • couple • al
1
Pros:

very dirty place the photos on the website do not match the reality a lot of noise in the hotel not satisfied

2026-03-08 • via Nuitee
V
V-A • family_with_children • bg
9
2026-03-08 • via Nuitee
Y
Yves Patrick • couple • be
8
2026-03-08 • via Nuitee
Y
Yves Patrick • couple • be
8
2026-03-08 • via Nuitee
K
K • couple • be
1
Dit was het ergste hotel van mijn leven. Ik zou het zelfs mijn ergste vijand niet toewensen. Zodra ik de kamer binnenlie
Pros:

Het was ergste hotel van het hele Brussel.

Cons:

Alles. Het was vuil. Ik raad aan niemand aan om deze hotel te kiezen.

2026-03-08 • via Nuitee
A
Abdoulsalam • family_with_children • ne
4
Un hôtel bien situé mais pas confortable
Pros:

Rien

Cons:

Aucune courtoisie du personnel

2026-03-07 • via Nuitee
Y
Yassine • couple • be
1
2026-03-06 • via Nuitee
A
Arsenijs • family_with_children • lv
1
2026-03-05 • via Nuitee
M
Marcelo • solo_traveller • pt
2
Horrível
Pros:

Muito sujo até percevejos vi andando na cama

Cons:

Nada

2026-03-05 • via Nuitee
I
Imran • solo_traveller • be
8
2026-03-05 • via Nuitee