The Helmet Hotel

Hotels
4.5 (2877 reviews)
Paleizenstraat 90 , Brussels , be

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Non-smoking throughout
Allergy-free room
Free wired internet
Self parking (surcharge)
Internet access
Covered parking
Garage

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High prices for low quality

Categories

Cleanliness
2.64
Many reviews highlighted significant cleanliness issues, including dirt, odors, and unclean facilities.
Service
6.61
Some guests noted that a staff member was understanding and attempted to rectify issues, but overall service left much to be desired.
Location
8.65
Multiple reviews mentioned the hotel’s good location near the city center and public transport.
Room Quality
3.6
Several comments stated rooms were cold, dirty, with poor lighting and maintenance.
Amenities
2.63
Guests complained about ineffective heating and a lack of basic amenities like clean towels.
Value for Money
4.59
Guests felt the hotel was overpriced given the conditions described.
Food and Beverage
2.64
No breakfast service was available, which disappointed several guests.
Overall Experience
4.61
Overall negative experiences with room conditions and cleanliness, despite some positive staff interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:25

Property Description

Stunning Views from the 7th Floor Terrace
Enjoy breathtaking views of the iconic Atomium building and its surroundings right from the terrace at The Helmet Hotel.

Modern Amenities for a Comfortable Stay
Relax in rooms equipped with a flat-screen TV, international channels, and coffee- and tea-making facilities. The large windows offer plenty of natural light, while the bathroom features free toiletries, a hair dryer, and a refreshing rain shower.

Convenient Location for Exploring Brussels
Located just 3 km from popular sights like Manneken Pis and the Brussels Central Square, and with the European Union buildings nearby, our hotel offers easy access to key attractions. Plus, with a metro stop at our entrance and the Brussels North Train Station just 500 metres away, getting around the city is a breeze.

Book your stay at The Helmet Hotel now and experience the best of Brussels!

Important information:

Parking costs 25 euros per day, but cars that use LPG are not allowed.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

4.5
Based on 2877 reviews
Cleanliness: 2.64
Service: 6.61
Location: 8.65
Room Quality: 3.6
Amenities: 2.63
Value for Money: 4.59
Food and Beverage: 2.64
Overall Experience: 4.61
B
Beatriz • couple • es
3
2026-02-12 • via Nuitee
A
Aaron • extended_group • il
10
Pros:

Great value for money. The staff is amazing and very friendly, they always provided us with water. The room was simple but fine for the price: the beds were comfortable, the TV worked, and we had no issues with the stay itself

Cons:

The hotel is very worn out and needs a renovation, but the biggest issue is the location. It’s a very dangerous area (near the North Station) with a lot of sketchy people, drug users, and aggressive crowds. It felt unsafe to walk outside. This is more of an issue for the city police and municipality than the hotel, but be warned.

2026-02-12 • via Nuitee
R
Rigert • extended_group • al
1
2026-02-12 • via Nuitee
O
Oko • solo_traveller • be
10
2026-02-10 • via Nuitee
R
Rania • couple • be
4
2026-02-10 • via Nuitee
O
Oulaya • couple • be
1
Catastrophique.
Pros:

J'ai jamais su que il y avait un goûter jusqu'à mtn

Cons:

Tout plainte a déposer pour non assistance en personne en danger 182B menace séquestration frapper voler. Personnel très désagréable. Menaçant lève la main sur ces clients et appelle la BA pour me chasser or j'avais jusqu'au 5 février et ma fait partir le 4 à 14h30.

2026-02-09 • via Nuitee
D
Dhehbi • couple • gr
1
worst night ever
Pros:

it was the worst experience that i ever had! the room super dirty! a lot of noise i couldn't sleep at all i had to spend the night awake because of the noises coming from the other rooms! never again! i had to leave at 5am because i was scared and couldn't sleep! its not safe at all

Cons:

it was the worst experience that i ever had! the room super dirty! a lot of noise i couldn't sleep at all i had to spend the night awake because of the noises coming from the other rooms! never again! i had to leave at 5am because i was scared and couldn't sleep! its not safe at all

2026-02-09 • via Nuitee
B
Boussettaoui • solo_traveller • be
2
2026-02-08 • via Nuitee
A
Abdelhakim • couple • ma
5
2026-02-08 • via Nuitee
D
Djenaba • couple • be
1
2026-01-31 • via Nuitee
A
Abdelwahid • family_with_children • be
9
Pros:

Super

2026-01-31 • via Nuitee
P
Paula • couple • be
1
Vraiment l’hôtel le plus ghetto
Pros:

Rien du tout

Cons:

C’était sale, je pense que c’est un endroit de (pr0stitue).
Levier boucher, les murs des traces de mains, sang. Le lit j’avais tellement peur de dormir tellement elle était sale

2026-01-26 • via Nuitee
J
John • family_with_children • be
6
Pros:

Le lit

Cons:

Garde-robe

2026-01-24 • via Nuitee
Y
Yana • couple • be
10
2026-01-24 • via Nuitee
B
Baris • couple • be
1
2026-01-22 • via Nuitee
J
Jonna • extended_group • se
1
2026-01-21 • via Nuitee
E
Enhock • couple • fr
1
Décevant regrettable
Pros:

Je rien aimes

Cons:

Tellement sale bizarre toilettes tellement sale je passe deux nuits sans me lave la condition du douche ne réponde à une très bonne hygiène Chambre 202 je beaucoup à parle c’est vraiment nul

2026-01-20 • via Nuitee
Y
Yassine • couple • ma
2
2026-01-20 • via Nuitee
A
Andreea Denisa • couple • ro
1
2026-01-20 • via Nuitee
S
Sandrine • family_with_children • cm
8
Pros:

Propreté de la chambre

Cons:

Vieux oreillers couleur dorée... le tissu est Vieux il faut les changer. Quelques ampoules 💡 de la chambre non fonctionnelles.

2026-01-20 • via Nuitee