The Helmet Hotel

Hotels
4.5 (2896 reviews)
Paleizenstraat 90 , Brussels , be

Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Non-smoking throughout
Allergy-free room
Free wired internet
Self parking (surcharge)
Internet access
Covered parking
Garage

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Uncomfortable room conditions
High prices for low quality

Categories

Cleanliness
2.64
Many reviews highlighted significant cleanliness issues, including dirt, odors, and unclean facilities.
Service
6.61
Some guests noted that a staff member was understanding and attempted to rectify issues, but overall service left much to be desired.
Location
8.65
Multiple reviews mentioned the hotel’s good location near the city center and public transport.
Room Quality
3.6
Several comments stated rooms were cold, dirty, with poor lighting and maintenance.
Amenities
2.63
Guests complained about ineffective heating and a lack of basic amenities like clean towels.
Value for Money
4.59
Guests felt the hotel was overpriced given the conditions described.
Food and Beverage
2.64
No breakfast service was available, which disappointed several guests.
Overall Experience
4.61
Overall negative experiences with room conditions and cleanliness, despite some positive staff interactions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:25

Property Description

Stunning Views from the 7th Floor Terrace
Enjoy breathtaking views of the iconic Atomium building and its surroundings right from the terrace at The Helmet Hotel.

Modern Amenities for a Comfortable Stay
Relax in rooms equipped with a flat-screen TV, international channels, and coffee- and tea-making facilities. The large windows offer plenty of natural light, while the bathroom features free toiletries, a hair dryer, and a refreshing rain shower.

Convenient Location for Exploring Brussels
Located just 3 km from popular sights like Manneken Pis and the Brussels Central Square, and with the European Union buildings nearby, our hotel offers easy access to key attractions. Plus, with a metro stop at our entrance and the Brussels North Train Station just 500 metres away, getting around the city is a breeze.

Book your stay at The Helmet Hotel now and experience the best of Brussels!

Important information:

Parking costs 25 euros per day, but cars that use LPG are not allowed.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

4.5
Based on 2896 reviews
Cleanliness: 2.64
Service: 6.61
Location: 8.65
Room Quality: 3.6
Amenities: 2.63
Value for Money: 4.59
Food and Beverage: 2.64
Overall Experience: 4.61
A
Amine solo_traveller be
1
Pros:

Rien du tout

Cons:

Tout très sale pas propre beaucoup trop de bruit chambre mal situé

2026-04-11 via Nuitee
T
TAHIR WAQAS solo_traveller it
3
Pros:

Niente

Cons:

Ma quel locale non e per persone normale .

2026-04-11 via Nuitee
N
Nadine solo_traveller fr
5
2026-04-10 via Nuitee
N
Nedim solo_traveller be
6
2026-04-10 via Nuitee
E
Eric ska family_with_children be
3
2026-04-09 via Nuitee
A
Aitana couple es
1
2026-04-09 via Nuitee
N
Nicolino solo_traveller it
1
2026-04-09 via Nuitee
L
Lamin Chahbani family_with_children de
1
Pros:

Nähe zum Bahnhof

Cons:

Leider war das Spübecken verstopft und unten trat das Wasser aus. Das ganze Zimmer war dreckig.

2026-04-08 via Nuitee
S
Serge DI Prima family_with_children cy
3
2026-04-08 via Nuitee
M
Miren Mirari family_with_children es
9
2026-04-07 via Nuitee
A
Ana couple de
1
Dieses Hotel ist definitiv nicht empfehlenswert. Sparen Sie sich Ihr Geld und suchen Sie sich lieber eine andere Unterku
Pros:

Nichts hat uns gefallen.

Cons:

Wir sind sehr enttäuscht von unserem Aufenthalt in diesem Hotel und können es absolut nicht weiterempfehlen.

Bereits bei der Ankunft gab es das erste Problem: In der Beschreibung wurde ein Parkplatz zugesichert. Vor Ort wurde uns jedoch mitgeteilt, dass es nur vier Parkplätze gibt – und diese bereits alle belegt waren. Das ist irreführend und für Gäste sehr ärgerlich.

Leider hörten die Probleme dort nicht auf. Das Zimmer war in einem äußerst schlechten Zustand. Der Boden war nicht gereinigt, im Badezimmer gab es Schimmel sowie zahlreiche schmutzige Flecken. Insgesamt wirkte alles ungepflegt und unhygienisch. Zusätzlich roch das gesamte Zimmer stark nach Rauch, was den Aufenthalt noch unangenehmer gemacht hat.

Das absolute Highlight im negativen Sinne waren jedoch die Fenster: Es gab praktisch keinerlei Lärmschutz. Man konnte jedes Geräusch von der Straße hören, als wären die Fenster dauerhaft geöffnet gewesen. An erholsamen Schlaf war nicht zu denken.

Für diesen Zustand haben wir 250 € für zwei Nächte bezahlt – ein Preis, der in keiner Weise gerechtfertigt ist.

Unser Fazit: Dieses Hotel ist definitiv nicht empfehlenswert. Sparen Sie sich Ihr Geld und suchen Sie sich lieber eine andere Unterkunft.

2026-04-07 via Nuitee
K
Kyrylo family_with_children de
1
Очень плохо.Ехать не советую
Pros:

.

Cons:

Очень плохо,не советую.Был 5 апреля 2026 года.Отель стоит в самом плохом районе Брюсселя.Картинки не соответствуют действительности.В туалете был грибок.В тот же день забронировали другой отель

2026-04-07 via Nuitee
S
Simon solo_traveller gb
1
Disappointing
Pros:

Friendly and helpful staff, near station

Cons:

The room and the place in dire need of repair. Felt very grubby, dirty toilet, holes patched up in doors, filthy carpets, tv didn't work. Very basic rooms. Also, was told by police, after being mugged and having phone stolen, that it is a dangerous area. There were lots of people loitering, offering drugs, spitting in the street...

2026-04-07 via Nuitee
A
Almeida de Oliveira couple pt
3
2026-04-06 via Nuitee
M
Mohamed solo_traveller de
4
2026-04-06 via Nuitee
K
Kakovincent family_with_children fr
8
2026-04-06 via Nuitee
C
Christian solo_traveller ro
1
avoid this place at all costs.
Pros:

Zeyneb the receptionst, very kind

Cons:

this place puts you in PHYSICAL danger. impossible to sleep at night because of noise, dirty room, the worst neighbourhood, big fire risk as no smoke detectors in the rooms, heater was a portable one and partly melted (again huge fire risk), windows did not close properly, room smelled of smoke, bathroom too, the conditions of the walls, bed, sink, toilet, shower, and chairs were deplorable and the only exception being the TV, of all things (which was small, but at least in OK condition)! They probably let junkies stay at the hotel, following an unprompted conversation I was forced into by another guest in the elevator. people tried my door with their key cards multiple time throughout the night (it did not open, but super sketchy). on check out in the morning nobody was attending reception. overall... just stay away from this place!

2026-04-06 via Nuitee
A
Ahlem extended_group fr
1
Je ne recommandes pas cet établissements. A fuire
2026-04-05 via Nuitee
S
Said couple ma
1
2026-04-05 via Nuitee
M
Marcela couple es
10
2026-04-04 via Nuitee