Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Friendly staff
Cons:
Poor cleanliness
Service issues
Small rooms

Categories

Cleanliness
7.43
Guests mentioned issues with cleanliness due to the smell of weed smoke in the hallways.
Service
9.4
Service was standard but had some complaints regarding staff attitude during room issues.
Location
10
Conveniently located in Times Square, very close to various attractions and transport.
Room Quality
7.94
Rooms were described as small but adequate for family stay, some complaints about furniture quality.
Amenities
8.89
Adequate amenities, but guests noted the lack of personal tea/coffee facilities and required to bring their own water.
Value for Money
7.92
Value considered poor due to high prices and the quality perceived by guests.
Food and Beverage
9.88
Positive feedback on breakfast variety and quality, though busy at peak times.
Overall Experience
8.93
Overall experience was mixed due to cleanliness and service issues, but location and breakfast positively noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:43

Property Description

Luxurious Amenities and Services
Riu Plaza New York Times Square offers a range of luxurious amenities, including a terrace, fitness center, and an on-site restaurant serving delectable meals.

Convenient Location
Situated just 100 meters from Restaurant Row, our hotel provides easy access to popular attractions like Times Square and Broadway Theatre, making it the perfect choice for travelers looking to explore the vibrant city of New York.

Enhanced Guest Experience
For an additional supplement, guests can enjoy high-speed Wi-Fi, complimentary water bottles, access to the gym, and more. With a 24-hour front desk and Capital Grab & Go coffee service, we ensure a seamless and enjoyable stay for all our guests.

Book your stay at Riu Plaza New York Times Square now to experience luxury and convenience in the heart of the Big Apple!

Important information:

The RIU Plaza New York Times Square charges a required Resort Fee (also called Facilities Fee) per room per night. The resort fee is paid on destination at all times. The fee allows the hotel to provide the following value amenities:
WiFi High Speed Access in guest rooms and public areas for up to 4 devices
One bottle of water in the room (no refills)
Use of lobby area computers
Unlimited access to the Fitness Center
Luggage storage on arrival and/or departure until 21:00 hours.

When booking half board, please note that drinks are not included.

Please note that package delivery will not be accepted if received more than 3 days before the date of arrival of guests and additional charges will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 65 per day.

Location

Guest Reviews

Cleanliness: 7.43
Service: 9.4
Location: 10
Room Quality: 7.94
Amenities: 8.89
Value for Money: 7.92
Food and Beverage: 9.88
Overall Experience: 8.93
M
Melvin • solo_traveller • us
10
2026-07-04 • via Nuitee
T
Tricia • family_with_children • us
4
Locked in an elevator and FDNY had to get us out and manager would not acknowledged me.
Pros:

Convenient to Times Square and BROADWAY.

Cons:

1. The fire department had to break us out of an elevator. Literally. The manager of the hotel did not even speak to us. The first day they said there would be compensation for the elevator going up and down floors while we were stuck in it. Next day that was gone and they would only pay the late fee to check out late so we could get to a show that was interrupted the evening before by the FIRE DEPT having to get us out of the elevator (which throughout the day the hotel had complaints about key card issues and people getting stuck upstairs on high floors because the crowding in the elevators not even related to the doors issue we had ) so I’m curious when the last inspection was done) and then after this omg humanitarian effort of the $80 to let us stay, housekeeping proceeded to knock on the door every 30 minutes asking my son if they could clean, which was only my 16 year old waiting for us to finish the show. The front manager said we were to be compensate only slightly for something out of their control. First, I’m not even the one who said compensation -the front manager after the incident did so the fact that the lady acted like I was the shady one is beyond belief. The complaints had gone on about cards having issues in the elevator. The crowd control was lacking and the doors were bent. How is that not controllable? There were 7 FDNY there in the end. Look at the video. So this compensation, that didn’t exist but they said to hush us I assume while the crowd had built up, Like if we didn’t stay late to see a show and didn’t have a 16 year old that didn’t want to sit in the lobby and wait then what? What was the offer going to be? They said cause I paid in advance this was it. So now I’m punished for doing good planning also? I could have gotten him a movie and lunch at the regal. Then oh wait it gets better- and then we went to get our car and the validation code they attached to our ticket wouldn’t work. Literally had to pay full price to get our car out.

2026-07-04 • via Nuitee
Y
Yakov Snir • solo_traveller • il
8
2026-07-04 • via Nuitee
J
Jaime • couple • us
10
2026-07-04 • via Nuitee
A
Andresa • couple • us
5
Bom
Pros:

Eu só não gostei porq minha cama aluguei king e na primeira noite não tinha e depôs tive que trocar de quarto

Cons:

Cama

2026-07-04 • via Nuitee
A
Ante • extended_group • hr
9
Odličan boravak u New Yorku
Pros:

Odlična lokacija i čistoća objekta.

Cons:

Previše ljudi za onaj prostor gdje je doručak.

2026-07-04 • via Nuitee
H
HILA • solo_traveller • il
10
Pros:

מיקום מושלם, קרוב להכל אבל גם שקט ואין רעש מהרחוב. מיטה נוחה, חדר נקי , ארוחת בוקר טובה.

Cons:

בשעות הבוקר יש עומס על המעליות

2026-07-04 • via Nuitee
R
Raiu • family_with_children • ro
9
Great lication next to Times Square
Pros:

Location

Cons:

NA

2026-07-04 • via Nuitee
M
Moti • couple • il
9
מלון שהתאכסנו בו כמה פעמים .לצערנו למרות בקשה מפורשת קיבלנו חדר פחות אטרקטיבי מהפעם הקודמת .אז קיבל
Pros:

ארוחת בוקר מגוונת ועשירה.

2026-07-04 • via Nuitee
J
Jaime • couple • us
10
2026-07-04 • via Nuitee
M
Marianne • extended_group • nl
8
Onthouden voor een volgende keer.
Pros:

De locatie

Cons:

De drukte tijdens het (overigens prima) ontbijt.

2026-07-04 • via Nuitee
Y
Yao • solo_traveller • us
5
Please review your do not take food outside the dinning room protocol.
Pros:

Food

Cons:

I didn't like the fact that they asked me not to take a small croissant food to my room. Me and my children were stop at exit of the dinningroom. It was very disappointing 😞. I didn't know it was a protocol. I was very embarrassed in front of everyone.

2026-07-04 • via Nuitee
H
Hannes • couple • fi
9
Pros:

Erinomainen sijainti ja siisti

Cons:

Aamiainen oli todella ruuhkainen. Huoneet ovat pienehköjä

2026-07-04 • via Nuitee
J
JF • extended_group • fr
9
2026-07-03 • via Nuitee
N
Nema Mayazi • couple • us
9
Pros:

the location was excellent. close to broadway theaters, time square and hell's kitchen

Cons:

the elevator keys did not always work and the elevators were crowded

2026-07-03 • via Nuitee
E
Erika • family_with_children • bo
10
2026-07-03 • via Nuitee
H
Hammes • solo_traveller • py
8
2026-07-03 • via Nuitee
P
Pierpaolo • couple • it
8
.
Pros:

.

Cons:

.

2026-07-03 • via Nuitee
D
Daria • extended_group • us
8
2026-07-03 • via Nuitee
P
Priya • couple • gt
8
Pros:

Limpieza de la habitacion.

2026-07-03 • via Nuitee