HARRIS Hotel Pontianak

Hotels
9.2 (105 reviews)
Jalan Gajah Mada No.150 , Pontianak , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Family-friendly
Cons:
Cleanliness issues
Poor service upon arrival

Categories

Cleanliness
7.42
Odors in the room and common areas were noted, including smoke smell despite requesting a non-smoking room.
Service
9.92
Initial reception was unhelpful and rude, but staff eventually responded by addressing issues.
Location
10
Great location for food and necessities as well as overall accessibility.
Room Quality
8.42
Non-smoking room smelled of tobacco and had issues like a broken TV and a cooler that didn't work.
Amenities
9.42
Basic toiletries provided; however, amenities could be improved.
Value for Money
10
Average, but considering the issues faced, might not align with expected value.
Food and Beverage
10
Food options were presumably good based on location but not explicitly mentioned in reviews.
Overall Experience
8.42
Overall stay was unpleasant due to cleanliness and service issues, despite some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:50

Property Description

Luxurious Accommodation
HARRIS Hotel Pontianak offers a luxurious stay with free WiFi, spa centre, and an outdoor pool. Each room is equipped with modern amenities including a flat-screen TV and a personal safe.

Convenient Services
Enjoy complimentary pick-up/drop-off within Pontianak area and free private parking. The 24-hour front desk ensures all your needs are met promptly.

Relaxing Facilities
Unwind at the hotel's lounge area, spa centre, or terrace. Don't forget to explore the gift shop for souvenirs.

Book now for a memorable stay at HARRIS Hotel Pontianak!

Important information:

Breakfast is free of charge for children aged 0–6 years. A breakfast surcharge of 50% of the breakfast price per child applies for children aged 7–11 years. Children aged 12 years and above will be charged for breakfast as adults.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 105 reviews
Cleanliness: 7.42
Service: 9.92
Location: 10
Room Quality: 8.42
Amenities: 9.42
Value for Money: 10
Food and Beverage: 10
Overall Experience: 8.42
N
Navigator31881836906 • Solo travel
10
Friendly and comfortable
Pros:

So very happy staycation at Harris Pontianak, The rooms are very clean, fragrant and tidy
The rooms are quiet and organized, the service is very friendly, smiling and quick to respond, I love their receptionist and fnb staff.
Ahh thank you for Suci, Dara, Yohana and I forgot the name of the staff in Fnb but for their service they are very friendly and fast, thank you team.

2026-04-03 • via Tripadvisor
C
Christina • family_with_children • id
6
Pros:

Were here expecting to see Dragon & Barongsai festival. Location is great BUT there were a big stage was built so what you saw was the back of the stage instead of the road. If you want to be able to see the road then you have to be at the restaurant balcony which you HAD TO reserve before hand, which no any employee told me. There was no any advertisement about it either. So it was just insider knowledge i assume.

At least there is TV.

Cons:

Staffs are not friendly. The only access to the room is the shaky lifts. You can hear noises outside your room. Room is kind of old.

2026-03-28 • via Nuitee
C
Chee Fui • couple • my
9
2026-03-18 • via Nuitee
A
Aming • couple • id
1
Will avoid Harris hotels and won’t recommend it to anyone.
Pros:

The only good point of this hotel is the location. However, there are many other hotels in the area which means location is not really the competitive advantage.

Cons:

Everything else is bad. First, the hotel should only accept guests who are smokers. The so called non-smoking room is not free from cigarette smoke and smell. They claimed the room I stayed was a non-smoking room on the non-smoking floor, but the room smells the cigarette smokes all the 3 nights I stayed there. My complaint was basically ignored. They kept saying the room was a non-smoking one. I assume that any room in the hotel can be occupied by both smoker and non-smoker guests . In general the premise is dirty and hot. The breakfast taste and food variety is bad too.

2026-03-05 • via Nuitee
S
Shanjeevieraja Naidu • family_with_children • my
7
2026-02-09 • via Nuitee
E
elvinapambudi • Solo travel • Solo, Central Java, Java
10
great place to stay in the city
Pros:

great place in the heart of pontianak! been a fan of harris since day 1 anywhere in indonesia! really clean, service is top notch!
there is few noises from the construction that is going on, but still.. cant trus any other hotel other than harris!
would love to go back everytime i visit pontianak!

2026-02-07 • via Tripadvisor
V
Vacation49500973682 • Solo travel
10
Good Job
Pros:

Hotel Is Good Here, I hope they will stay consistent with their Service

2026-01-25 • via Tripadvisor
A
Amani • couple • my
3
Tak recommended ,kalau bukn perokok or bawak baby
Pros:

-Im from malaysia , tbh the Facilities good,tempat soket/tempat cas telephone mmng tersedia ada

Cons:

-bebau rokok yang sangat menyengat keluar dari hotel rambut memang sangat bebau rokok sbb environment hotel tersebut bebau rokok, minta req tuka bilit sudah call cakap okay tpi tak tuka tuka
-sangat kecewa kolam kotor.cakap kolam/rooftop tutup 9 mlm tapi hakikatnya samapi 6 -7 petng shja
-cadar tilam ada kesan kuning (honest review bukn fake or scammer) tak ada ambik gambar sbb sangat kecewa dgn hotel ini

2026-01-18 • via Nuitee
T
Taylor • solo_traveller • us
8
Pros:

The bed was very soft, relative to other hotels I’ve stayed in it is very clean, little run down but fine. I like they have filtered water.

Cons:

The television is one where you need to register and sign in to watch which is really annoying. There was a mosquito in room that got me a few times which was a first.

2026-01-15 • via Nuitee
R
RIZAL • couple • my
9
2026-01-08 • via Nuitee
P
Puspita Dewi • family_with_children • id
5
2025-12-25 • via Nuitee
C
CarolC5452 • Friends getaway
8
Great staff
Pros:

The hotel is just average but we were impressed by the waiter, Amad serving breakfast. He showed great professionalism for his work, friendly, helpful despite there was language barrier. He adds a lot of marks to the hotel.

2025-12-02 • via Tripadvisor
N
Noorul Shahrina • couple • my
6
2025-11-09 • via Nuitee
S
Shanjeevieraja Naidu • solo_traveller • my
6
Cons:

Given non smoking room but the toilet seat got cigarette burnt mark.

2025-10-31 • via Nuitee
D
Dayang • couple • my
8
2025-10-25 • via Nuitee
K
Karina • family
10
Pros:

Thank you Hotel Harris for your hospitality. All of the staff members that we interacted with were friendly, professional, and have the best customer service skills. We loved the long pillows called guling. The room set up is simple, but it is cozy and clean. We will definitely stay at Harris Hotel again whenever Pontianak is calling.

2025-10-10 • via Nuitee
N
Nurul • family_with_children • my
8
2025-09-29 • via Nuitee
N
Noreha • couple • my
10
2025-09-17 • via Nuitee
Z
Zullzakaria • family_with_children • my
7
2025-09-16 • via Nuitee
E
Eupraxia77 • extended_group • jp
9
2025-09-04 • via Nuitee