Hotel Los Lagos Spa & Resort

We bought a day pass to use the ‘hot springs’, however they were just warm swimming pools. Very expensive to sit in a pool or two. Great pina colada, however was a very westernised experience. No costar can touch.

Amazing stay. Lots to do on site. Great choice for the included breakfast. Multiple pools and activities. Strongly recommended for families.

We literally were a 12 hour stay so not much time to dilly dally. The grounds are beautiful, saw monkeys in the tress and ring tailed cats running around. The pools are set up really cool from hottest at the top down to the coldest. Unfortunately it was a kid day and it wasn’t very relaxing. The buildings on the property are VERY far apart. So far apart they have a shuttle that we were lucky enough to catch quickly every time. Buffet breakfast was nice. The hotel room has a lot to be desired. Hard beds, bathroom is dated, couldn’t figure out why we had 12 cups in the room until we saw pull out beds underneath the main ones. I guess if you’re a family or friends and need the extra room it’s perfect. I think the price was adequate for what we got but wished the top 2 hot springs were just for adults so we could have enjoyed the real reason we went there.

Nice hotel resort with Hot Spring water in their pools. Also had a nice gift shop and restaurants

This is a great hotel overall. Breakfast buffet is top notch & included in the price. Beware of communication with tourists in US. They sent me an email warning that they would cancel my reservation without confirmation. Because of Thanksgiving holiday travel, I did not get the message for a few days & they canceled our standard room that I booked months earlier. Because the booking was for 12/26 & that is a super busy time of year, they couldn’t rebook me but eventually, after my panic attack, they booked a superior room for us which was more expensive but very spacious and in a quieter section of the property which was nice. We had room 144 which was convenient to pools, dining & lobby. It was a great surprise to see 2 trundle beds attached to the 2 full sized beds so our family of 4 had plenty of sleeping space. Hotel is very clean with maid service daily providing fresh towels & beds made. They appreciate a small tip daily.
Beware of dinner buffet, it is not good & they charge $30 per person plus other fees/taxes. Instead of dinner buffet opt for regular menu or freshly made pizzas near the pool bar. They do have a wood fired pizza oven & the pizzas are quite good!
Don’t worry about transport, the lobby front desk will reserve a taxi for you or arrange for adventure tours. We did everything without a car & it was much less stressful. The taxi was reasonable. About $12US to go into town and $30US for a 30 min drive out of town for our cooking class. We never lost power or ran out of hot water here at this hotel. It was very comfortable & I can highly recommend it.

Nice big rooms. Very comfy beds. Large bathrooms and great view of the volcano. The buffet was yummy. The distance from anything sucked though. The shuttle usually never comes. Had to walk from room in dark down steep hills. The front desk staff hung up on me when trying to request tour.

We had a wonderful stay! Our room was very clean and staff was friendly and helpful. The grounds are beautiful. The food at the restaurant was good and the pizza at the swim up bar was fantastic. Big shout out to our bartender Oscar and the swim up bar. He was very friendly and service was top notch. We would definitely come back

This was underwhelming, but a "check the box" experience. You can't see anything from the hot springs from where I was sitting, but a nice experience.

I stayed at this spa hotel for just over two hours before writing this review. When I arrived, the staff were very welcoming and checked me in straight away, giving me all the information I needed about the room and facilities.

The room itself was amazing — spacious, beautifully designed, and extremely comfortable. I stayed in Room 113, which is in a great location with lovely views. There was an option to walk about two kilometres for a full volcano viewpoint, but honestly, the view of the volcano from my room was already impressive.

Around the hotel, there are well-maintained paths, plenty of natural spring water pools, and even a small spa area to enjoy. Breakfast was good, offered buffet-style, and the dining area also overlooked the volcano, which made the experience even more special.

The location is excellent — only a couple of minutes from the activities I had planned, including the volcano, hot springs, and zip-lining.

Overall, I really enjoyed my stay and would definitely recommend this hotel.

We stayed in town at an air b n b but were referred to this resort's amenities by a friend that lives part time between CR and the US. We enjoyed virtually a private (the joys of low season) horseback riding tour near the base of the volcano with Adrian (he was a fantastic guide/company!).... we followed that up with a few hours of enjoying the various pools/swim up bar the reaort offers access to as part of our pass for the day. Very touristy vibe, but had a lovely visit. Would definitely recommend to friends..... but be sure anyone riding isn't afraid of being in close quarters with a handful of horses or them running the show (I was just a passenger; they have a mind of their own and know where they want/need to go). Also, the waterslides are fun but FAST - headsup!

My grandmother and I stayed at Los Lagos from 10/20/25 to 10/26/25. This was my second stay at this resort. Los Lagos offers so much; thermal pools, refreshing cool water pools, ample lounge chairs, water slides, gardens to walk, wildlife to see, and restaurants to eat and drink at. I appreciate the excellent dining experiences. The complimentary breakfast is delightful and abundant. The rooms are comfortable and I am particularly impressed with how clean the housekeeper kept our floors! We stayed in room 114 and we appreciated the semi-private patio with a perfect view of the gardens and volcano. We were in close proximity with the towel exchange, Restaurant La Palmas, swim up and Bar Lemnos, the gift shop and pools. Also, the facility is well kept and manicured. It’s an added bonus that they offer shuttles to the rooms further up the mountain for guests opting for villas as well as a quick 10 minute drive to the mirador and mirror lake which is an excellent spot for bird watching in the early morning. I highly recommend this resort for families, couples, and friends.

NOT SUITABLE FOR SENIORS. Neither the facilities nor the management are adequate. There are no 5 or 6 person rooms, only “hard like tatami” setups in 4-person rooms.

We arrived at 2:00 p.m. with a 78-year-old senior. We asked at reception if the room might be ready so the elderly person could rest after the long trip from San Carlos. The receptionist got up to check, but the manager, Jeison, stopped her and said check-in time was 3:00 p.m. We waited in the lobby until 3:00 p.m.

The room only had two double beds. The fifth person had to sleep on a thin 2-inch mat placed over a roll-out board under one of the beds. The number of towels, pillows, and blankets was for four people, not for the five I had booked. Reception’s response was that all rooms are like that. They sent an extra set of towels and blankets, but the fifth person still had to sleep on a mat on the floor, not pleasant at all.

Breakfast and the waiters’ service were very good.
What was unpleasant was the lack of consideration for the elderly person and the fact that they charge for 5 person rooms when they don’t actually have them, instead, they squeeze an extra guest uncomfortably into a 4 person room.

Beautiful property, lovely rooms and a breakfast buffet. The pools have different temperatures and a swim up wet bar too. Dinners in the restaurant were very good and the coconut flan is a must have

Los Lagos in La Fortuna, Costa Rica, offers a beautiful setting with lush tropical plants, flowers, and trees throughout the property. It features multiple hot spring pools, volcano views, and opportunities to observe exotic wildlife. We enjoyed our stay, particularly the hot spring pools, which are maintained and cleaned daily to ensure a pleasant experience. Our room, while comfortable, may benefit from some updates, as it was somewhat dated and offered limited TV options, with only one Spanish channel. The pricing did not seem to reflect the room's condition fully. The staff was generally friendly and accommodating, and we appreciated the breakfast buffet included. We also dined at the hotel restaurant; however, the prices were higher than the food quality. Although there is no gym on-site, which could be an area for improvement, we understand that the hotel is classified as a 4-star property, which may be considered during future upgrades. The viewpoint, accessible via a 40-minute hike or shuttle, provides a spectacular view that we highly recommend visitors experience during their stay.

I have stayed here numerous times. I wish the gift shop would have later hours. Or that they would have vending machines for snacks. The customer service at the pool bar wasn’t as good as in the past, we went there to eat almost everyday due to the main dining area having a dress code.

I really loved the appearance of eveything. It,s like being in a themapark of disney. The eye for detail is amazing. The tropical look is also very nice. The vew at the Arenal volcano is impressive. We arrived in the afternoon when it was raining. The volcano disappeared completely. The next morning the sky cleared and was completely blue and sunny. We hiked up to the viewing point. And the sights were amazing. The hike.is like 2 kms up and you do need at least some sort off physical stamina,because there are oarts of the road which are quite steep. Breakfast is great and staff very friendly and helpfull. The combination of hotsprings ans normal."cold" water is great.Will certainly como back again.

Clean water

Me encantó el hotel, las instalaciones y la vista

I love the hot springs, pool, hiking
The breakfast is fantastic!

Great