Hotel Los Lagos Spa & Resort

Fantastic stay

We were allocated a room close to reception which worked well for us. The room was spacious and clean.

The bathroom was large and also clean.

Room service was fantastic.

Breakfast was included and was fantastic. Wife loved the hash browns!!! One one of the mornings we had to leave early for a tour and they provided a breakfast box for us all.

Kids enjoyed the pools (especially the slides) and the staff (and food) at the pool bar were great!

Would recommend.

The resort was large and well-maintained. We stayed in one of the buildings far from the amenities, so you had to either walk a long way, drive, or take a shuttle. Although we originally didn't like being that far, we grew to like it because it was quiet and peaceful.
We had a nice terrace from which we could probably see the volcano if it was not clouded over the entire time. But we also saw lots of birds, wild pigs, and a large band of koatis that stayed around all the time.
Breakfast buffett was ample. We also ate lunch and dinner at the restaurant, and were pleased with the food quality.
The pools were very nice but crowded, though, as they sell day passes to outside guests. The pool with a slide was not heated, so our kids were disappointed and chose not to get into the cold water.
It rained a lot, so things don't dry on the terrace. We used a clothesline strung in the bathroom to dry our clothes.
This resort is far from town, so you definitely need a car to go anywhere. But they had zip-lining and horse riding on the premises.

We stayed here during spring break trip with our older children. We stayed two nights in rooms on the road above the pools. The rooms were nice and had outdoor area but no view. The pools are the reason I wanted to write a review: they were amazing! And better maintained than any pools I've seen elsewhere: fully drained and thoroughly cleaned every night. Of course that means when they close at 10pm they are really closed. They open again at 10am, but since some are filled earlier, you can go in once they're available.

One downside as a resort guest is that the pools are available for use by day trippers. So they get busier as those people arrive.

And the pools are all ages, so be prepared for little ones wherever they pop up. There are pools for the little tikes, but they aren't limited to those pools.

Ready to come back in a heartbeat—we truly loved everything about Hotel Los Lagos. The grounds are beautiful and well cared for, and the hot springs are simply amazing—such a perfect place to relax.
The food at both restaurants was consistently fresh and delicious. We especially enjoyed the Lemnos Wet Bar and found ourselves going back there often. Every employee we encountered was friendly and welcoming, and a special shoutout to Gustavo at the wet bar for going above and beyond.
It’s clear that Hotel Los Lagos has put a lot of thought into creating a great guest experience. We especially appreciated the convenient towel service and the spacious rooms that comfortably sleep six. It all added up to a memorable and easy, enjoyable vacation.

What kind of hotel doesn't want bonus business, we are here to grab our zip linners hot springers who were told we could join them for drinks before leaving, paid of course, but staff won't let us in, too sad, we'll take our dollars elsewhere

OMG I will be dreaming about the bubbling massage chairs for the rest of my life. A great stay. The only downfall was that our room was up a VERY steep hill - I am in fairly good shape but my legs were killing me every night! Good practice for the Fortuna waterfall though...

Wow- this place is beautiful. Do not miss the trails the flowers were amazing. Of course, we loved pools and view of Arenal. The birds were also fun to watch. Food was great and the staff were very friendly and patient with our Spanish language attempts.

A great experience! This hotel has a variety of pools and pool temps. Staff was so kind and helpful. We ate a lot of meals onsite as well, and they all were great! There are activities like guided wildlife walks and things if you're interest in those. It is fairly conveniently located near La Fortuna compared to other resorts, and ubers are very easy to get into town. One of the biggest perks for us was the layout of the resort. My parents are older and cannot walk a ton, and there are rooms very close to the restaurants and pools, which was a lifesaver for us. 100% recommend this resort. For the price, we thought it was an incredible value.

Great weather, food and people!
Our rooms were at the topish of the hill about halfway to the viewpoint. The hill is steep but we enjoyed getting the exercise. There were shuttles but not always quick to arrive.
We thoroughly enjoyed the hot springs, pool with slide and especially recommend getting the volcano mud massage at the spa.
The rooms were very basic but they are not what is special about this hotel. It is definitely all the hot springs and pools.
Hiking to the viewpoint is also a nice trek. We were lucky to come across a very colourful mot mot just sitting on the fence when we got to the viewing area.
We also saw iguanas and heard howler monkeys while at this hotel. We did not see any monkeys.
We were also disappointed that they no longer had the butterfly garden nor the crocodile.
They do have some other animals such as chickens, exotic birds and turtles.
Worth a visit!

We had a lovely stay at Los Lagos Resort, the breakfast buffet was fabulous and our room was great. Hot spring pools with varying temperatures were fabulous and jacuzzi beds. Ate pizza from pool bar and it was yummy. Went to lookout for Arenal Volcano early in the morning and had a great view. Saw the horses around the property and property ambiance was really nice.

Los Lagos in La Fortuna is a great base for exploring Arenal. The views of the volcano are impressive, and the hot spring pools are the highlight — plenty of options, never felt overcrowded, and perfect after a long day of hiking.

The grounds are beautiful and well maintained, with lots of wildlife around. Rooms are comfortable and clean. Took several walks up the path to the small lake and overlook and saw monkeys, wild pigs, and many species of birds. Restaurant was very good with a huge breakfast buffet. Wifi and internet access are good across the resort as well. Staff were friendly and helpful throughout our stay.

Solid choice if you want good hot springs, great views, and easy access to everything around Arenal.

The opportunity to enjoy several activities in one place is a highlight for this hotel. With the Arenal volcano as a backdrop, the available mineral pools, the food and drink choices, including poolside bars is great. Prices were reasonable. The room was extremely comfortable. Staff were excellent and personable. The distance via shuttle to nearby attractions was also a plus

We loved this resort! Breakfast was amazing and had something for everyone. The mineral pools were relaxing and we never had a problem finding an open area. Some had corresponding cold pools . The main resteraunt was great, and we found the pizza place extremely inexpensive. There were several trails available- one shorter trail that lead to turtles, ducks and oddly, a peacock! Great place with friendly front desk.

We bought a day pass to use the ‘hot springs’, however they were just warm swimming pools. Very expensive to sit in a pool or two. Great pina colada, however was a very westernised experience. No costar can touch.

Amazing stay. Lots to do on site. Great choice for the included breakfast. Multiple pools and activities. Strongly recommended for families.

We literally were a 12 hour stay so not much time to dilly dally. The grounds are beautiful, saw monkeys in the tress and ring tailed cats running around. The pools are set up really cool from hottest at the top down to the coldest. Unfortunately it was a kid day and it wasn’t very relaxing. The buildings on the property are VERY far apart. So far apart they have a shuttle that we were lucky enough to catch quickly every time. Buffet breakfast was nice. The hotel room has a lot to be desired. Hard beds, bathroom is dated, couldn’t figure out why we had 12 cups in the room until we saw pull out beds underneath the main ones. I guess if you’re a family or friends and need the extra room it’s perfect. I think the price was adequate for what we got but wished the top 2 hot springs were just for adults so we could have enjoyed the real reason we went there.

Nice hotel resort with Hot Spring water in their pools. Also had a nice gift shop and restaurants

This is a great hotel overall. Breakfast buffet is top notch & included in the price. Beware of communication with tourists in US. They sent me an email warning that they would cancel my reservation without confirmation. Because of Thanksgiving holiday travel, I did not get the message for a few days & they canceled our standard room that I booked months earlier. Because the booking was for 12/26 & that is a super busy time of year, they couldn’t rebook me but eventually, after my panic attack, they booked a superior room for us which was more expensive but very spacious and in a quieter section of the property which was nice. We had room 144 which was convenient to pools, dining & lobby. It was a great surprise to see 2 trundle beds attached to the 2 full sized beds so our family of 4 had plenty of sleeping space. Hotel is very clean with maid service daily providing fresh towels & beds made. They appreciate a small tip daily.
Beware of dinner buffet, it is not good & they charge $30 per person plus other fees/taxes. Instead of dinner buffet opt for regular menu or freshly made pizzas near the pool bar. They do have a wood fired pizza oven & the pizzas are quite good!
Don’t worry about transport, the lobby front desk will reserve a taxi for you or arrange for adventure tours. We did everything without a car & it was much less stressful. The taxi was reasonable. About $12US to go into town and $30US for a 30 min drive out of town for our cooking class. We never lost power or ran out of hot water here at this hotel. It was very comfortable & I can highly recommend it.

Nice big rooms. Very comfy beds. Large bathrooms and great view of the volcano. The buffet was yummy. The distance from anything sucked though. The shuttle usually never comes. Had to walk from room in dark down steep hills. The front desk staff hung up on me when trying to request tour.

We had a wonderful stay! Our room was very clean and staff was friendly and helpful. The grounds are beautiful. The food at the restaurant was good and the pizza at the swim up bar was fantastic. Big shout out to our bartender Oscar and the swim up bar. He was very friendly and service was top notch. We would definitely come back