Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location near train station
Friendly and welcoming staff
Comfortable rooms and beds
Good breakfast and free coffee/milk machines
Walking distance to major attractions
Cons:
Perceived high price / poor value for money
Missing basic toiletries in some rooms (toothbrushes, shower caps)
Low shower water pressure reported by at least one guest
Some rooms have poor views or face neighboring houses

Categories

Cleanliness
9
Multiple guests explicitly praised cleanliness (‘Clean and staff’, ‘camera silenziosa, pulita e confortevole’); no widespread complaints about cleanliness.
Service
9
Staff repeatedly described as friendly and helpful; one guest reported a disappointing handling of an upgrade request, but breakfast team provided gestures (cake/omelet), supporting an overall strong service score.
Location
9.5
Consistently highlighted as excellent — immediate proximity to the main train station and within walking distance of major attractions and markets.
Room Quality
8
Rooms described as comfortable with good beds and balconies by many; some guests noted limited views or rooms facing neighboring houses and one guest found the room less satisfactory.
Amenities
8
Positive mentions of free coffee/milk machines and ground-level water/coffee; negatives include missing toiletries (toothbrushes, shower caps) and limited in-room amenity provisions.
Value for Money
7
Several guests felt price was high for the offering (‘paid around 500 eu per night’, ‘charged me a bomb’), indicating weaker value perception despite good location and service.
Food and Beverage
9
Breakfast praised multiple times as ‘great’; staff provided special items for celebrations and free coffee options were appreciated.
Overall Experience
8.5
Overall stays were frequently recommended with many highly positive reports on location, staff and breakfast, tempered by occasional issues (amenities, room view, price).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Central Location and Modern Amenities
Mercure Firenze Centro is the ideal choice in Florence, located just 300 meters from Santa Maria Novella Train Station. Enjoy free WiFi, an on-site bar, and a delicious breakfast buffet during your stay.

Comfortable and Well-Equipped Rooms
All rooms at Mercure Firenze Centro are air-conditioned and equipped with a flat-screen TV, minibar, and some even feature a sofa bed. Relax in the privacy of your room with a private bathroom including a bath or shower.

Convenience and Services
Benefit from a 24-hour front desk, meeting facilities, and laundry services at your disposal. Explore nearby attractions like Santa Maria del Fiore Cathedral, Uffizi Art Gallery, and Ponte Vecchio Bridge, all just a short distance away.

Book your stay at Mercure Firenze Centro now for a memorable experience in Florence.

Important information:

When booking a Non-Refundable Rate, please note that the credit card used for the booking must be shown at check-in. Otherwise payment will be requested by another means, and the original card used for the booking will be re-credited.

If the name on the credit card used for the booking does not correspond to the guest staying at the property, a third-party authorization by the cardholder must be submitted at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FLR

Location

Guest Reviews

8.5
Based on 430 reviews
Cleanliness: 9
Service: 9
Location: 9.5
Room Quality: 8
Amenities: 8
Value for Money: 7
Food and Beverage: 9
Overall Experience: 8.5
D
Daniel • couple • ch
9
Perfekt für einen Kurzaufenthalt
2026-10-31 • via Nuitee
A
Angela • couple • it
10
Perfettoooooo!
Pros:

Perfetto, davvero il miglior hotel in cui abbia mai soggiornato!! Lo staff è stato caloroso e gentilissimo, la camera silenziosa, pulita e confortevole, e la posizione è semplicemente eccellente. Non riesco davvero a trovare un solo difetto. Grazie di cuore, tornerò sicuramente!

Cons:

La mia vacanza è stata troppo breve.

2026-10-26 • via Nuitee
M
Mariusz • family_with_children • pl
9
Pros:

Super lokalizacja

2026-10-26 • via Nuitee
E
Eric • family_with_children • hk
9
Convenient
Pros:

Location

Free coffee , free milk drinking machine available 24/7

2026-10-24 • via Nuitee
B
Boon Chong • family_with_children • sg
10
Convenient and friendly staff
Pros:

Located just opposite the main central station. And within walking distance with all the attractions and central market in Florence

2026-10-20 • via Nuitee
E
Edward • extended_group • ca
9
2026-10-13 • via Nuitee
K
Kat • solo_traveller • us
10
Excellent location, Excellent staff, Excellent rooms and bed, Excellent breakfast
Pros:

The location is 5 minutes walk from the train station, and the cafes and food options that are across the street from the hotel are excellent. There is also a laundry mat 1 block from the hotel that made washing laundry a breeze. The beds were super comfy and the balcony off my room was very nice. Alessia (not sure on the spelling) was so nice and friendly, she greeted me with a smile every time, and I found all of the staff to be very friendly. The breakfast is great. The location is walking distance to Academia (David statue) and Uffizi (Caravaggio and others) Museums and easy to explore the city. I would stay here again.

Cons:

Nothing, great hotel and great experience!

2026-10-11 • via Nuitee
T
Tolga Murat • solo_traveller • tr
3
Never come again
Pros:

Clean and staff

Cons:

Price. I paid around 500 eu per night. But breakfast still ekstra. Rooms are looking to Houses.

2026-10-07 • via Nuitee
B
Benjamin • couple • br
10
2026-09-17 • via Nuitee
S
Shweta • extended_group • bh
5
Disappointing stay
Pros:

The hotel is located very close to the SMN station, you can walk it up within 3-5 mins. It is also very close to the Duomo and the shopping street, which was very convenient for us. The superior rooms are large enough for two people, it also had a tiny balcony but no view of the street or the city.

Cons:

The shower pressure was too low for us, we even complained about it to the receptionist. At the time of checking in, I also mentioned to them that we’re celebrating my parents’ birthdays and I requested for an upgrade on our rooms. Unfortunately, they were unable to do that but told us they would provide us with the privilege room amenities. However, we didn’t get any special amenities in the rooms. Most of the hotels at least leave a cake & a greeting card in the rooms generally when we celebrate our special day with them. It was so disappointing that a chain hotel like Mercure didn’t go out of the way for us. The breakfast team, however, brought in a cake for my mum’s birthday and a special omelet for my dad’s birthday - but that was all.

Also, there were no toothbrushes, shower caps, sanitary bags or any other items in the bathroom. Maybe it’s because they’re more eco-friendly but these are the basic necessities. I feel the hotel charged me a bomb for the kind of service they offer. I don’t think it was worth the money.

2026-09-13 • via Nuitee
M
Maria • family_with_children • cy
9
2026-09-10 • via Nuitee
S
Sonya • solo_traveller • au
10
Pros:

Loved everything about our stay.
Hotel is so close to the train station, multiple cafes surrounding the hotel.
Two supermarkets close by.
Walking distance to all the tourist attractions.
Staff super friendly and made you feel welcome.
Loved our stay! Highly recommend
Late check out 12pm, water and coffee machines on ground level
Again highly recommend

Cons:

N/A

2026-09-04 • via Nuitee
O
Oscar • solo_traveller • us
10
Highly recommend
Pros:

Great staff and location

Cons:

Clean

2026-09-01 • via Nuitee
S
Sarah • couple • au
10
2026-08-28 • via Nuitee
A
Alessandro • solo_traveller • it
10
Pros:

Struttura nuova, personale gentilissimo, camere spaziose e comode. Ottimi servizi accessori a costo zero.

Cons:

Nulla

2026-08-22 • via Nuitee
C
Canan • solo_traveller • tr
9
2026-08-19 • via Nuitee
G
Gisele • family_with_children • br
10
Pros:

Localização do lado da estação de trem, facilita muito e acomodação otima

2026-08-17 • via Nuitee
D
Darko • family_with_children • si
9
2026-08-12 • via Nuitee
D
Duangkamol • family_with_children • th
6
2026-08-07 • via Nuitee
R
Roywidjaja • Family
10
The Perfect Hotel
Pros:

This is a fabulous property.
We stayed for 3 nights and couldn't be any happier.

Great value & unbeatable location - 3 minute walk from train station. Super convenient for food options (pizerria, KFC, McD, Chinese, halal foods, central market food court). Landmarks are all within convenient stroll, even the bus to piazalle Michaeangelo stops right on the next block.

Room was comfortable & large, we had a full king size + sofa bad that rolled into a queen size. Hallways, lobby were very clean and virtually spotless. Water dispenser is a nice & thoughtful touch by the management.

The real gem was, however, the front office team, in particular Margherita who checked us in. She was highly professional, courteous, super friendly, and engaging. What stood out from the front office team, compared to the other 4 Accor properties we stayed in on this trip in EU, was their efficiency, proactive attitude and full-on hospitality mindset to provide assistance and services to guests (even before we arrived - thanks to Maria Skoryna). Even the maintenance & housekeeping staffs were courteous (which is unusual in EU).

This hotel is a real winner, should be every tourist's first choice in Firenze.

2026-08-01 • via Tripadvisor