Hotel des Alpes

Hotels
7.9 (1003 reviews)
14 rue des Alpes , Geneva , ch
+41 22 731 22 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent central location near train station
Friendly, helpful staff
Clean and comfortable rooms
Free coffee/water and useful amenities (AC, transport card)
Convenient for travel (station, connections)
Cons:
Small bathrooms and small elevator
No private parking
Occasional cleanliness lapses
Some worn/tired furniture in rooms
Occasional nighttime noise due to central location

Categories

Cleanliness
7.5
Generally reported as very clean in many reviews, though a few guests mentioned a cleaning lapse and a comment that rooms could have been a bit cleaner.
Service
8.4
Staff repeatedly described as friendly, helpful and bilingual; accommodating (early check-in, responsive to issues) which supports a strong service score.
Location
9
Consistently praised as excellent — very close to the train station, central and convenient for restaurants and transport; location is the hotel's strongest point.
Room Quality
6.7
Rooms noted as modern, quiet and with comfortable beds, but several mentions of small bathrooms, tired furniture and at least one poor view/room-cleaning timing issue lower this score.
Amenities
8.2
Positive mentions of free coffee, free water, soda on tap in the foyer, air-conditioning and complimentary transport cards; limited parking and small elevator are minor drawbacks.
Value for Money
7.7
Mixed signals: some guests explicitly called it good value, others found it a bit expensive; overall slightly above average for value.
Food and Beverage
7.6
Breakfast described as good and varied (notably smoked salmon), although sometimes served in a nearby hotel — generally positive but not outstanding.
Overall Experience
8.1
Most guests report a positive stay (would return, romantic views, convenient for travel) with minor issues (noise, small facilities) that do not outweigh the positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 08:11

Property Description

Central Location:
Located in the heart of Geneva, Hotel des Alpes offers easy access to both the Cornavin Train Station and Lake Geneva, just a short 5-minute walk away. With convenient proximity to bus, tram, and train services, exploring the city's main destinations is a breeze.

Complimentary Transport Ticket:
Upon check-in, guests receive a complimentary ticket for Geneva's public transport, including airport transfers, for the duration of their stay. This added perk ensures seamless travel throughout the city during your visit.

Modern Amenities:
After a complete renovation, all rooms at Hotel des Alpes are now equipped with air conditioning, providing guests with a comfortable and relaxing stay. Enjoy modern facilities in a charming setting during your time in Geneva.

Book your stay at Hotel des Alpes now for a memorable and convenient experience in Geneva!

Important information:

Guests are kindly asked to inform the hotel about the total number of children travelling and their age.

Please note that Hôtel des Alpes does not have a private parking facility. Guests may use the public parking at Gare Cornavin (levels -2 or -3), located just a 3-minute walk from the hotel, at a rate of CHF 24 per 24 hours.

Please note that in the absence of a valid identification document allowing the check-in process to be completed, the property reserves the right to deny access to the room and retain any amounts already paid in connection with the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Location

Guest Reviews

7.9
Based on 1003 reviews
Cleanliness: 7.5
Service: 8.4
Location: 9
Room Quality: 6.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 7.6
Overall Experience: 8.1
M
Mohamed • couple • sa
6
Acceptable for a short stay.
Pros:

Location is the best part. Recently renovated. Stuff are welcoming especially the lady.

Cons:

Internet don’t reach to all rooms. No proper isolation you still hear noise. Can be cleaner.

2026-08-29 • via Nuitee
M
Mohamed • couple • sa
7
Acceptable.
Pros:

Location and staff

Cons:

Need to be cleaner.

2026-08-28 • via Nuitee
V
Veronika • couple • cz
7
Ubytování kousek od nádraží
Pros:

Hotel ihned u vlakového nádraží, k jezeru krátká procházka hlavní ulicí. Na hotelu v lobby fungoval automat na vodu a kávovar. Dali jsme si kávu i poté, co jsme již byli odhlášení a vrátili se pro batohy do baggage room - to bylo velmi příjemné. Karta k cestování zdarma po Ženevě v rámci ubytování je také super.

Cons:

Šílený výhled do špinavého vnitrobloku...

2026-08-26 • via Nuitee
P
Pardo • solo_traveller • ar
9
Pros:

Atencion del personal

2026-08-26 • via Nuitee
N
nicola • couple • it
6
ginevra molto calda
Pros:

la doccia, aria condizionata,ascensore molto veloce

Cons:

siamo dovuti andare in altro albergo per la colazione i cuscini troppo morbidi

2026-08-26 • via Nuitee
N
natbae • extended_group • ch
5
Pros:

Die Lage zwischen Bahnhof und See war für uns ganz praktisch

Cons:

Leider waren die Zimmer und vor allem Badezimmer ziemlich schmutzig und überhaupt nicht einladend.
Das ganze Check-in Prozedere als Gruppe war zudem äusserst kompliziert; erst mussten wir alle IDs/Reisepässe Nummern, Namen und Wohnort aller Teilnehmer per Email zuschicken (was bei 18 Personen ein erheblicher Aufwand war!) – angeblich damit das Check-in schneller verläuft. Bei Ankunft mussten wir trotzdem alle nochmals unsere Reisedokumente abgeben.....

2026-08-26 • via Nuitee
N
Nicolas • solo_traveller • ch
9
Supernettes Personal und beste Lage in Genf
Pros:

Das Personal war superfreundlich und man fühlte sich sofort willkommen. Die Lage ist hervorragend, ganz nah am Bahnhof und konnte so ohne Probleme meinen sehr frühen Zug erwischen. In der Lobby gibt es kostenlosen Kaffee und Wasser. Die Zimmer allgemein sind sauber und ganz ok

Cons:

Das Design der Zimmer könnten mal ein Upgrade gebrauchen ;)

2026-08-25 • via Nuitee
C
cristiano • couple • br
8
2026-08-25 • via Nuitee
O
Olga • solo_traveller • pl
7
2026-08-25 • via Nuitee
L
Loris • couple • fr
5
Correct pour 1 nuit mais pas plus ...
Pros:

L'hôtel est bien placé, proche de la gare, même si c'est loin d'être le meilleur quartier de Genève.
Le personnel a été très agréable lors du check in / check out

Pour le stationnement, il y a le parking Cornavin à proximité (Environ 25 Francs pour 24h)

Cons:

La chambre manquait vraiment de propreté (Odeur désagréable, poils dans la salle de bain, mur et plafond vétuste ...)
La chambre que nous avions donné à l'arrière sur une genre de cours qui s'apparentait plus à une décharge qu'autre chose

2026-08-25 • via Nuitee
A
Amélie • solo_traveller • fr
6
Petite Déception
Pros:

La proximité avec la gare et le lac. L’amabilité et la serviabilité du personnel.

Cons:

La chambre n’était pas parfaitement propre (sel sur la table de nuit, cheveux dans la salle de bain, joins de douche et lavabo noirs de moisissure par endroits), absence de rideaux, petit déjeuner servi dans un autre hôtel en face dans la rue. Ayant mon train tôt, je n’ai pas pu profiter du deuxième petit déjeuner que j’ai payé, aucune proposition de remboursement de celui-ci. Le personnel de l’hôtel était cependant adorable et aux petits soins mais pour moi j’ai trouvé le séjour bien trop cher par rapport à ce que j’ai vécu.

2026-08-25 • via Nuitee
H
Hu 0525 • solo_traveller • tw
10
Pros:

便利性

Cons:

無

2026-08-24 • via Nuitee
M
Mary Ann • family_with_children • ht
10
Perfect location to discover Geneva and its wonders
Pros:

It’s is very well located and walking distance to restaurants and attractions

Cons:

The staff is very welcoming

2026-08-23 • via Nuitee
G
Gannoun • solo_traveller • ma
10
Pros:

Le personnel est très accueillant et chaleureux
Établissement propre💯

Cons:

Les femmes de ménage ouvrent les portes des chambres sans demander la permission pendant que nous étions a l intérieur.

2026-08-23 • via Nuitee
M
mariela paola • couple • ar
9
Hotel limpio, sencillo y excelente ubicación, muy cómodo
Pros:

El hotel está muy cerca de la estación de tren, y cerca de los lugares turísticos más importantes

Cons:

Todo como vi en la página

2026-08-23 • via Nuitee
C
Courbot sabrina • family_with_children • fr
5
Pros:

Emplacement ideal
Bonne literie

Cons:

Petit déjeuner pas assez fourni et de mauvaise qualité au vu du prix par personne.

2026-08-21 • via Nuitee
A
Ankica • solo_traveller • ch
9
2026-08-21 • via Nuitee
R
ricardo • extended_group • cl
10
Pros:

a pasos de la estacion de trenes los recepcionistas muy amables en lograr entender el español , si bien el desayuno era en el hotel de el lado este fue muy rico y muy bien atendido, la habitacion era muy linda daba a la calle principal pero muy bien insonorizada

2026-08-21 • via Nuitee
A
Andrea • couple • it
3
2026-08-20 • via Nuitee
E
Edson Humberto • couple • br
7
Modesto
Pros:

Muito pequeno quarto

Cons:

Muito apertado

2026-08-20 • via Nuitee