Dear Hotel Madrid

Hotels
9.2 (13691 reviews)
Gran Via, 80 , Madrid , es

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Room quality issues
High noise levels
Limited amenities

Categories

Cleanliness
8.62
Some reviews mentioned issues with room cleanliness and odor.
Service
10
Multiple reviews praise the helpfulness and friendliness of staff.
Location
10
Many reviews highlight the excellent location near transport and attractions.
Room Quality
8.12
Several comments indicated rooms were basic and did not match online descriptions.
Amenities
9.12
Facilities such as the rooftop pool received mixed feedback regarding value.
Value for Money
8.62
Comments suggest the pricing may not justify the quality of the stay.
Food and Beverage
9.12
Breakfast and beverage options were adequate, though not exceptional.
Overall Experience
10
Despite the issues mentioned, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:23

Property Description

Rooftop Plunge Pool and Terrace
Dear Hotel Madrid offers a unique experience with its rooftop plunge pool and terrace, perfect for relaxing and enjoying stunning views of the city.

Stylish and Modern Rooms
Each room at Dear Hotel Madrid is meticulously designed, featuring modern amenities like a 40-inch flat-screen TV, free high-speed WiFi, and a rain shower in the private bathroom.

Nice to Meet You Restaurant & Lounge
Indulge in delicious cuisine at the hotel's restaurant while taking in breathtaking panoramic views of Madrid. The contemporary and cosmopolitan menu is sure to delight your taste buds.

Experience luxury and convenience at Dear Hotel Madrid. Book now for an unforgettable stay in the heart of central Madrid.

Important information:

When booking for more than 9 people, different policies and additional supplements may apply. Please contact the hotel directly for more information.

Please note that when booking a rate where payment is due before arrival, Dear Hotel Madrid will provide detailed payment instructions, for example a link to a secured payment platform.”Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 20 per person per night when using an existing bed.
    People 3 years old and over stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 36 per day.

Location

Guest Reviews

9.2
Based on 13691 reviews
Cleanliness: 8.62
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 9.12
Value for Money: 8.62
Food and Beverage: 9.12
Overall Experience: 10
U
ulises • couple • ar
9
2026-07-12 • via Nuitee
K
Khalid • couple • kw
10
Perfect location
Pros:

Perfect

Cons:

Nothing

2026-07-11 • via Nuitee
K
Khalid • couple • sa
10
2026-07-11 • via Nuitee
K
Khalid • couple • kw
10
Perfect location
Pros:

Perfect

Cons:

Othing

2026-07-11 • via Nuitee
R
Rob • couple • gb
8
2026-07-11 • via Nuitee
L
luca • solo_traveller • it
10
2026-07-11 • via Nuitee
S
Stefano • couple • it
9
Buon soggiorno
Pros:

La posizione e la pulizia.

Cons:

La colazione buona ma il prezzo troppo alto.

2026-07-11 • via Nuitee
V
VENTSISLAV • solo_traveller • bg
10
Pros:

Service as a whole

Cons:

The noise from the street

2026-07-10 • via Nuitee
G
Gonzalo • family_with_children • cl
9
2026-07-10 • via Nuitee
Y
yudy • couple • co
4
Frustrante
Pros:

La ubicación

Cons:

Las señoras de la recepción, no fueron amables ante mi equivocación y a las 9:30 de la noche debí salir a buscar otro hotel , si no les pagaba 310 euros por una noche en una habitación simple, habiendo pagado ya 180 euros por bookin

2026-07-09 • via Nuitee
S
Sylvie • couple • ch
8
2026-07-09 • via Nuitee
E
Esteban • family_with_children • co
10
Amabilidad y punto estratégico
Pros:

Nos gustó mucha la ubicación y la atencion de los recepcionistas muy amables , y el servicio de manzanas en la recepción

Cons:

Todo fue muy placentero

2026-07-09 • via Nuitee
D
Dominique • solo_traveller • fr
9
2026-07-08 • via Nuitee
F
Fatima Zohra • family_with_children • nl
10
2026-07-08 • via Nuitee
E
Erica • couple • it
10
Excellent hotel. Loved it!
Pros:

Great location. Friendly staff. Great breakfast! Loved the rooftop bar.

Cons:

Nothing

2026-07-07 • via Nuitee
J
Jessica • couple • gb
10
2026-07-07 • via Nuitee
L
Lloyd • solo_traveller • fr
9
2026-07-06 • via Nuitee
R
Robert • couple • gb
9
2026-07-06 • via Nuitee
A
Andriy • couple • ua
10
2026-07-06 • via Nuitee
N
Natascha • extended_group • de
9
Super Lage, mit grandioser Aussicht, Rooftop Bar im 15. OG
Pros:

Super gute Lage, sensationelle Frühstück Terasse, Rooftop Bar, kleines Pool zum abkühlen mit tatsächlich kühlen Wasser, obwohl 38° Temperatur außen war.

Cons:

Der Kaffee hätte etwas besser sein können beziehungsweise wurde nicht aus der Maschine serviert, sondern war Filterkaffee mit Milchschaum. Da könnte man als Viersternehotel schon noch investieren in eine ordentliche Kaffeemaschine.

2026-07-06 • via Nuitee