Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Room quality issues
High noise levels
Limited amenities

Categories

Cleanliness
8.62
Some reviews mentioned issues with room cleanliness and odor.
Service
10
Multiple reviews praise the helpfulness and friendliness of staff.
Location
10
Many reviews highlight the excellent location near transport and attractions.
Room Quality
8.12
Several comments indicated rooms were basic and did not match online descriptions.
Amenities
9.12
Facilities such as the rooftop pool received mixed feedback regarding value.
Value for Money
8.62
Comments suggest the pricing may not justify the quality of the stay.
Food and Beverage
9.12
Breakfast and beverage options were adequate, though not exceptional.
Overall Experience
10
Despite the issues mentioned, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:23

Property Description

Rooftop Plunge Pool and Terrace
Dear Hotel Madrid offers a unique experience with its rooftop plunge pool and terrace, perfect for relaxing and enjoying stunning views of the city.

Stylish and Modern Rooms
Each room at Dear Hotel Madrid is meticulously designed, featuring modern amenities like a 40-inch flat-screen TV, free high-speed WiFi, and a rain shower in the private bathroom.

Nice to Meet You Restaurant & Lounge
Indulge in delicious cuisine at the hotel's restaurant while taking in breathtaking panoramic views of Madrid. The contemporary and cosmopolitan menu is sure to delight your taste buds.

Experience luxury and convenience at Dear Hotel Madrid. Book now for an unforgettable stay in the heart of central Madrid.

Important information:

When booking for more than 9 people, different policies and additional supplements may apply. Please contact the hotel directly for more information.

Please note that when booking a rate where payment is due before arrival, Dear Hotel Madrid will provide detailed payment instructions, for example a link to a secured payment platform.”Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Location

Guest Reviews

9.2
Based on 13945 reviews
Cleanliness: 8.62
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 9.12
Value for Money: 8.62
Food and Beverage: 9.12
Overall Experience: 10
N
Nicole • couple • gb
10
Perfect location, wonderful pool
Pros:

Really great location, excellent amenities

Cons:

Nothing

2026-09-19 • via Nuitee
K
Karolina • couple • es
10
2026-09-19 • via Nuitee
B
Benny • couple • nl
8
Goede prijs-kwaliteitsverhouding en top locatie.
Pros:

Ligging en vriendelijkheid personeel April ontvjng ons met een glimlach bij het ontbijt.

Cons:

Een kleine rooftop zwembad. Viel wat tegen.

2026-09-19 • via Nuitee
M
Maria • solo_traveller • cl
10
Pros:

Increible!!

Cons:

Tood perfecto!

2026-09-19 • via Nuitee
G
Gabriel • couple • ar
10
2026-09-19 • via Nuitee
R
Richard • solo_traveller • nl
3
Pros:

Slecht bereikbaar. Geen reactie op vragen. In plaats daarvan alleen maar AI onzin mails

Cons:

Slecht bereikbaar. Geen service.

2026-09-19 • via Nuitee
Y
Yazmin • couple • pr
8
Great
Pros:

Good location and service

Cons:

Nothing

2026-09-19 • via Nuitee
V
Victor • couple • py
10
Confortable
Pros:

La ubicación del hotel es fantástica.
Además destacar que facilidades que brindan los personales y la accesibilidad de encontrar agua potable (fría y caliente) en cada piso.

2026-09-19 • via Nuitee
V
Vidina • couple • es
8
2026-09-18 • via Nuitee
R
Rasha • couple • sa
10
Pros:

I had a wonderful stay at Dear Hotel. The atmosphere was lovely, the hotel was comfortable, and the service made the experience even better.

A special thank you to Mariana at reception for the warm welcome. She was incredibly friendly, helpful, and professional, and made us feel welcome from the moment we arrived.

Thank you, Mariana, and the whole Dear Hotel team for making our stay so enjoyable. I would happily stay here again!

2026-09-18 • via Nuitee
G
Gilles • couple • gb
10
2026-09-18 • via Nuitee
M
Moath • solo_traveller • sa
10
2026-09-18 • via Nuitee
E
Eleonora • couple • ch
8
2026-09-18 • via Nuitee
M
Mason • solo_traveller • de
10
2026-09-18 • via Nuitee
Y
Yann • couple • at
10
Amazing stay! We LOVED it so much!
Pros:

- Location
- Facilities
- Room
- Breakfast
- Staff

Cons:

I like everything… hard to say!
Maybe a room service in the future ?
Or more water pressure in the shower

2026-09-18 • via Nuitee
A
Antje • family_with_children • ch
8
2026-09-17 • via Nuitee
K
Khatija • solo_traveller • za
9
Dear Hotel is absolutely wonderful! I truly enjoyed my stay there and would definitely visit again!
Pros:

Dear Hotel is gorgeous, it's centrally-located, smack-bang in the city centre making it so easy to get around on foot or with public transport. It is a bit difficult for taxis to find parking near the hotel because it is on a busy street - this isn't a big deal at all - just something to keep in mind when you're arriving from the airport. I found the room spacious and had lots of natural light (which is a personal preference of mine). I also love that there is a steamer in the room. It's hard not to mention the rooftop bar and pool which is a distinguishing feature of the hotel.

Cons:

Not a deal-breaker but I would recommend a kettle in the individual rooms - the hotel already supplies a fridge and coffee station in each room but the hot/cold water stations are located in one central area on each floor which isn't super convenient.

2026-09-17 • via Nuitee
R
Ralph • couple • dk
8
2026-09-16 • via Nuitee
C
Conor • couple • gb
10
Amazing stay. Highly recommend.
Pros:

Location was perfect. Staff were excellent. Breakfast was very good quality and a great buffet spread. Rooftop bar was a highlight.

Cons:

Very small criticism but the bedside tables were strange! Would have liked a regular side table with levels to allow for electronics and books.

2026-09-16 • via Nuitee
M
MB • couple • nl
10
Zeker aan te raden!
Pros:

Locatie is perfect. Midden in het drukke centrum. Alles op loopafstand te doen.

Cons:

-

2026-09-15 • via Nuitee