Dear Hotel Madrid

Hotels
9.2 (13545 reviews)
Gran Via, 80 , Madrid , es

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Room quality issues
High noise levels
Limited amenities

Categories

Cleanliness
8.62
Some reviews mentioned issues with room cleanliness and odor.
Service
10
Multiple reviews praise the helpfulness and friendliness of staff.
Location
10
Many reviews highlight the excellent location near transport and attractions.
Room Quality
8.12
Several comments indicated rooms were basic and did not match online descriptions.
Amenities
9.12
Facilities such as the rooftop pool received mixed feedback regarding value.
Value for Money
8.62
Comments suggest the pricing may not justify the quality of the stay.
Food and Beverage
9.12
Breakfast and beverage options were adequate, though not exceptional.
Overall Experience
10
Despite the issues mentioned, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:23

Property Description

Rooftop Plunge Pool and Terrace
Dear Hotel Madrid offers a unique experience with its rooftop plunge pool and terrace, perfect for relaxing and enjoying stunning views of the city.

Stylish and Modern Rooms
Each room at Dear Hotel Madrid is meticulously designed, featuring modern amenities like a 40-inch flat-screen TV, free high-speed WiFi, and a rain shower in the private bathroom.

Nice to Meet You Restaurant & Lounge
Indulge in delicious cuisine at the hotel's restaurant while taking in breathtaking panoramic views of Madrid. The contemporary and cosmopolitan menu is sure to delight your taste buds.

Experience luxury and convenience at Dear Hotel Madrid. Book now for an unforgettable stay in the heart of central Madrid.

Important information:

When booking for more than 9 people, different policies and additional supplements may apply. Please contact the hotel directly for more information.

Please note that when booking a rate where payment is due before arrival, Dear Hotel Madrid will provide detailed payment instructions, for example a link to a secured payment platform.”Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 20 per person per night when using an existing bed.
    People 3 years old and over stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 36 per day.

Location

Guest Reviews

9.2
Based on 13545 reviews
Cleanliness: 8.62
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 9.12
Value for Money: 8.62
Food and Beverage: 9.12
Overall Experience: 10
E
Elizabeth solo_traveller gb
6
Pros:

Location

Cons:

Pool is a bath ..tiny

2026-06-27 via Nuitee
E
Elizabeth solo_traveller gb
6
Pros:

Location and it was quite quiet and comfortable

Cons:

The pool is not a pool but a bath so the photos trick you into believing you can actually swim there

2026-06-27 via Nuitee
A
Anders Myhre solo_traveller no
10
2026-06-27 via Nuitee
P
Peter couple ch
9
Pros:

Sehr zentral
U Bahn direkt vor dem Hotel
Hervorragendes Frühstück

2026-06-26 via Nuitee
K
Kamila couple de
8
Tolle Städtetrip in einem schönem Hotel mitten im Zenteum
Pros:

Die Lage ist einfach perfekt. Mitten im Zentrum und man erreicht alles wunderbar zu Fuß.

2026-06-26 via Nuitee
V
Victoria couple es
7
Agradable pero con detalles que podrían mejorar.
Pros:

Las vistas diría en primer lugar, desde el rooftop.
Los detalles de la bolsa de tela y las chanclas.

Cons:

No me gustó que no tuviera una sábana fina en la cama .Sòlo tenía el edredón nórdico estando en verano, y de noche me tapè pero pero me despertè sudando, y ya me cortò el sueño.
Las puerta de entrada a la habitación son súper pesadas.
Los botes de champù , gel el dispositivo que tienen puesto es súper incómodo no sale bien, eso lo podrían mejorar. Tuve que sacar los botes para que saliera el producto y me hice daño.

2026-06-26 via Nuitee
A
Anna couple se
10
Utmärkt läge, serviceminded personal och toppenfrukost !
Pros:

Läget och rummet var charmigt på hörnet med två fönster med fin utsikt.

Cons:

Handfatet och duschen var i svart och iom att det inte var någon bra belysning var det svårt att se.

2026-06-26 via Nuitee
M
María Rosa extended_group es
10
Pros:

El personal fantastico muy atentos

Cons:

Me gusto todo

2026-06-26 via Nuitee
H
Henrique couple br
3
Decepcionante
Pros:

Localização do hotel.

Cons:

Serviço de wifi precário, com sinal ruim (não funcionava dentro do quarto, somente a porta). Frigobar só mantinha as bebidas pouco frescas, hotel em obras e as vezes elevador com mau cheiro.

2026-06-26 via Nuitee
G
Gary couple us
10
Wonderful! Would stay again!
Pros:

Loved the location, the staff, the rooftop bar and restaurant, the breakfast, and the room.

Cons:

The only minor quibble I had was that the Queen bed was really two Twins placed together. The gap between the two mattresses and the difference in firmness of the two mattresses was a bit distracting.

2026-06-26 via Nuitee
M
Monica couple gb
8
Perfect for a weekend away
Pros:

Spotless, rooftop essential. Aircon worked amazingly

Cons:

Bar a bit expensive, pool small but great

2026-06-26 via Nuitee
G
Gheorghita couple fr
8
2026-06-25 via Nuitee
M
Marta solo_traveller rs
9
2026-06-25 via Nuitee
M
Maja couple rs
10
Pros:

Odlicsn hotel! Na divnom mestu u centru centra!

Cons:

Sve je odlicno!

2026-06-25 via Nuitee
R
Rhina couple us
10
2026-06-24 via Nuitee
H
Hatim solo_traveller sa
7
2026-06-24 via Nuitee
G
Giorgio solo_traveller it
8
Cool
Pros:

Posizione molto comoda

Cons:

L’Acqua è a disposizione degli ospiti dell’hotel su tutti i piani purtroppo è rubinetto filtrato…. Bottiglie d’acqua minerale fresche a pagamento!

2026-06-24 via Nuitee
G
Georgina solo_traveller gb
9
Good central location.Comfortable beds.Very clean.Go for a local breakfast.
Pros:

Central location

Cons:

The very expensive breakfast.

2026-06-24 via Nuitee
B
Bagi solo_traveller de
9
2026-06-24 via Nuitee
B
BERİL extended_group tr
9
2026-06-23 via Nuitee