Dear Hotel Madrid

Hotels
9.2 (13449 reviews)
Gran Via, 80 , Madrid , es

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Room quality issues
High noise levels
Limited amenities

Categories

Cleanliness
8.62
Some reviews mentioned issues with room cleanliness and odor.
Service
10
Multiple reviews praise the helpfulness and friendliness of staff.
Location
10
Many reviews highlight the excellent location near transport and attractions.
Room Quality
8.12
Several comments indicated rooms were basic and did not match online descriptions.
Amenities
9.12
Facilities such as the rooftop pool received mixed feedback regarding value.
Value for Money
8.62
Comments suggest the pricing may not justify the quality of the stay.
Food and Beverage
9.12
Breakfast and beverage options were adequate, though not exceptional.
Overall Experience
10
Despite the issues mentioned, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:23

Property Description

Rooftop Plunge Pool and Terrace
Dear Hotel Madrid offers a unique experience with its rooftop plunge pool and terrace, perfect for relaxing and enjoying stunning views of the city.

Stylish and Modern Rooms
Each room at Dear Hotel Madrid is meticulously designed, featuring modern amenities like a 40-inch flat-screen TV, free high-speed WiFi, and a rain shower in the private bathroom.

Nice to Meet You Restaurant & Lounge
Indulge in delicious cuisine at the hotel's restaurant while taking in breathtaking panoramic views of Madrid. The contemporary and cosmopolitan menu is sure to delight your taste buds.

Experience luxury and convenience at Dear Hotel Madrid. Book now for an unforgettable stay in the heart of central Madrid.

Important information:

When booking for more than 9 people, different policies and additional supplements may apply. Please contact the hotel directly for more information.

Please note that when booking a rate where payment is due before arrival, Dear Hotel Madrid will provide detailed payment instructions, for example a link to a secured payment platform.”Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 20 per person per night when using an existing bed.
    People 3 years old and over stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 36 per day.

Location

Guest Reviews

9.2
Based on 13449 reviews
Cleanliness: 8.62
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 9.12
Value for Money: 8.62
Food and Beverage: 9.12
Overall Experience: 10
A
Ana couple be
10
2026-06-06 via Nuitee
C
Clemente couple mx
10
Excelente ubicacion que te permite caminar al centro de Madrid con la ventaja de un rapido acceso
Pros:

Sus instalaciones son de primera, comodas, bien ubicadas. Su personal atento a cualquier necesidad de los huespedes, caminando puede recorrer el centro y las principales atracciones, frente al hotel se encuentra una estacion del metro y a una cuadra la del autobus turistico

Cons:

Todo bien,

2026-06-06 via Nuitee
S
Stefan couple de
9
2026-06-06 via Nuitee
B
Beronica couple ch
10
PERFECT & LOVELY
Pros:

Mostly EVERYTHING was excellent ♥️ minus points for: pool very small, breakfast only ok but great location and the water in the pool not so inviting.
Everything else was excellent and great and super friendly staff. We had e GREAT stay. Very clean, nice rooms and right next to a metro station.

2026-06-06 via Nuitee
H
Hassan couple us
1
2026-06-06 via Nuitee
H
Hassan couple us
1
2026-06-06 via Nuitee
R
Regula couple ch
9
Sehr schönes Hotel an super Lage!
Cons:

Der Kaffe beim Morgenessen fand ich nicht gut.

2026-06-05 via Nuitee
M
mohammad couple kw
10
the location is perfect
Pros:

very nice property and wonderful.The staff are great specially chemcl achi was very helpfull

Cons:

nothing

2026-06-05 via Nuitee
M
Mark couple nz
10
2026-06-05 via Nuitee
Y
Yusuf couple tr
9
2026-06-05 via Nuitee
M
Margaret solo_traveller us
10
Pros:

We enjoy everything, the to the view the bar pool,the staff were just AMAZING

2026-06-05 via Nuitee
M
medrano couple il
10
מושלם
Pros:

נמצא במרכז היה שם מושלם ויש מטרו מחוץ למלון

2026-06-05 via Nuitee
M
miriam solo_traveller il
9
Pros:

מיקום מצטיין
צוות מאוד נחמד ואדיב

Cons:

הדלתות של השירותים נורא לא נוחות וגם לא מרגיש שיש פרטיות טובה

2026-06-05 via Nuitee
V
Véronique couple fr
10
2026-06-05 via Nuitee
J
Juliana couple co
10
Pros:

Ubicación, desayuno y terraza

2026-06-04 via Nuitee
ביטון couple il
10
מעולה
Pros:

צוות נעים, מקצועי ושירותי.
הכל נקי ומודרני.
חוויה מעולה

Cons:

בריכה לא מספיק נקייה ומטופלת היטב

2026-06-04 via Nuitee
Y
Yanic couple fr
10
Magnifique
Pros:

L’emplacement près de tout le personnel très gentil et le petit déjeuner très très bon👍👍👍👍

Cons:

Il y avait pas beaucoup de personnes du personnel qui parlaient un peu français👌👌👌

2026-06-04 via Nuitee
E
Erica couple it
10
Awesome boutique hotel
Pros:

Everything was great.

2026-06-04 via Nuitee
S
Samy solo_traveller de
8
Pros:

Die Lage und das Personal

Cons:

Zimmer 202 ist direkt vor den blinkenden Lichtern. Leider etwas hell zum schlafen. Es war nicht allzu laut.

2026-06-04 via Nuitee
A
Aine solo_traveller ie
10
Woukd highly rexcommend, the hotel is fanatic and we found all of the staff to be 10/10. A speical thank you to Celi
Pros:

We have a winder stay in a fantastic hotel, the staff, in particular, a lovely girl called Celia, were all so helpful and made our stay so welcoming and enjoyable. ,

2026-06-04 via Nuitee