Dear Hotel Madrid

Hotels
9.2 (12942 reviews)
Gran Via, 80 , Madrid , es

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Room quality issues
High noise levels
Limited amenities

Categories

Cleanliness
8.62
Some reviews mentioned issues with room cleanliness and odor.
Service
10
Multiple reviews praise the helpfulness and friendliness of staff.
Location
10
Many reviews highlight the excellent location near transport and attractions.
Room Quality
8.12
Several comments indicated rooms were basic and did not match online descriptions.
Amenities
9.12
Facilities such as the rooftop pool received mixed feedback regarding value.
Value for Money
8.62
Comments suggest the pricing may not justify the quality of the stay.
Food and Beverage
9.12
Breakfast and beverage options were adequate, though not exceptional.
Overall Experience
10
Despite the issues mentioned, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:23

Property Description

Rooftop Plunge Pool and Terrace
Dear Hotel Madrid offers a unique experience with its rooftop plunge pool and terrace, perfect for relaxing and enjoying stunning views of the city.

Stylish and Modern Rooms
Each room at Dear Hotel Madrid is meticulously designed, featuring modern amenities like a 40-inch flat-screen TV, free high-speed WiFi, and a rain shower in the private bathroom.

Nice to Meet You Restaurant & Lounge
Indulge in delicious cuisine at the hotel's restaurant while taking in breathtaking panoramic views of Madrid. The contemporary and cosmopolitan menu is sure to delight your taste buds.

Experience luxury and convenience at Dear Hotel Madrid. Book now for an unforgettable stay in the heart of central Madrid.

Important information:

When booking for more than 9 people, different policies and additional supplements may apply. Please contact the hotel directly for more information.

Please note that when booking a rate where payment is due before arrival, Dear Hotel Madrid will provide detailed payment instructions, for example a link to a secured payment platform.”Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for € 20 per person per night when using an existing bed.
    People 3 years old and over stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 36 per day.

Location

Guest Reviews

9.2
Based on 12942 reviews
Cleanliness: 8.62
Service: 10
Location: 10
Room Quality: 8.12
Amenities: 9.12
Value for Money: 8.62
Food and Beverage: 9.12
Overall Experience: 10
A
Arxhira couple ch
8
Perfekte Lage mit schöner Aussicht.
Pros:

Die Lage der Unterkunft ist perfekt. Die Zimmer sind gross und sehr sauber. Wir haben ein gratis upgrade erhalten mit wunderschöner Aussicht.

Cons:

Das Bad ist etwas in die Jahre gekommen aber es war trotzdem sehr sauber.

2026-04-18 via Nuitee
A
Astrid solo_traveller nl
8
2026-04-18 via Nuitee
S
Selina couple us
10
2026-04-18 via Nuitee
P
Petra couple de
8
2026-04-18 via Nuitee
A
Ana Laura solo_traveller ar
10
Pros:

Excelente ubicación, Hermosa vista desde la habitación y la terraza, habitación cómoda y sobre todo, Muy amable todo el personal del hotel y el desayuno súper completo

2026-04-17 via Nuitee
D
Daniele couple es
7
2026-04-17 via Nuitee
G
Gunnar Freyr couple is
10
2026-04-17 via Nuitee
Y
Yan couple gb
10
excellent
Pros:

A perfect 10/10 experience! The location is great, but the staff really makes the difference. A huge thank you to Esther and Chema for their exceptional hospitality and attention to detail. They went above and beyond to ensure we were comfortable. We will definitely be back!

2026-04-17 via Nuitee
A
Ajla solo_traveller ba
10
Pros:

I truly fell in love with this hotel. It was even better than I expected from the photos. The location couldn’t be more perfect — right in the center, everything is just a short walk away. The rooms are stunning and very clean, and the staff made our stay extra special with their kindness and warmth. Breakfast was absolutely perfect, with so many delicious options and an incredible view. I will definitely return and would recommend this hotel to everyone visiting Madrid.

2026-04-17 via Nuitee
R
Rojek solo_traveller pl
6
2026-04-17 via Nuitee
Z
Zoi couple gr
9
2026-04-17 via Nuitee
M
Markus solo_traveller ch
8
2026-04-16 via Nuitee
T
Tanja couple rs
7
2026-04-16 via Nuitee
S
stephen couple gb
9
Lovely room very large and comfortable bed and spacious room helpful friendly staff
Pros:

Central to every thing

Cons:

Nothing to dislike

2026-04-16 via Nuitee
A
Anastasia couple fr
7
2026-04-16 via Nuitee
J
Jānis couple lv
10
2026-04-16 via Nuitee
M
Markus solo_traveller ch
8
Pros:

Gute Lage, schönes Hotel, tolle Rooftop Bar mit Pool

Cons:

Frühstück Buffet eher klein. Teilweise ist das Hotel sehr teuer.

2026-04-16 via Nuitee
A
Aleksandra couple pl
10
Great stay in the center
Pros:

Amazing pool, really kind staff, clean room, windows were well soundproof in my opinion considering the fact that the hotel is on Gran Via, nice rooftop bar.

Cons:

Big bed, small room;)

2026-04-15 via Nuitee
K
Klervia couple fr
7
Séjour sympathique dans un hôtel très bien placé
Pros:

La localisation était très bonne, on peut faire beaucoup de choses à pied et le métro est juste en bas et la taille de la chambre

Cons:

On entend bien le bruit car la rue est très passante. J’ai trouvé le petit déjeuner très décevant.
La chambre manquait un petit peu de propreté.

2026-04-15 via Nuitee
G
Gabriel extended_group pa
9
2026-04-15 via Nuitee