Holiday Inn Express & Suites Cleveland/Westlake by IHG

Hotels
Holiday Inn Express
9 (528 reviews)
30500 Clemens Road , Westlake , us

Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good breakfast
Convenient location
Cons:
Spa not working
Noise from neighboring rooms
Service inconsistencies

Categories

Cleanliness
8.5
General praise for cleanliness; some mentions of issues like peeling wall decoration and ongoing problems.
Service
9
Many reviews praised friendly staff, but there were instances of poor service from a front desk supervisor.
Location
9.5
Positive mentions about the convenience and proximity to amenities.
Room Quality
9
Generally comfortable but mentioned issues with the doors and noise from neighboring rooms.
Amenities
8.5
Spa issues and lack of heating in the pool noted, but overall facilities received some positive feedback.
Value for Money
8.5
Concerns about price relative to the quality and size of the room, but some guests felt it was reasonable.
Food and Beverage
9.5
Breakfast received high praise, although some items ran out.
Overall Experience
9.5
Overall positive experiences shared, despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:15

Property Description

Modern Accommodations

Holiday Inn Express & Suites Cleveland/Westlake provides contemporary rooms with flat-screen TVs and private bathrooms, ensuring a comfortable stay for every guest.

Convenient Amenities

Enjoy a complimentary hot breakfast, 24-hour fitness centre, and indoor swimming pool with a splash pad, offering relaxation and entertainment options for all visitors.

Ideal Location

Located near Crocker Park and Huntington Beach, our hotel is perfectly situated for both leisure and business travelers seeking convenience and comfort during their stay.

Book your stay at Holiday Inn Express & Suites Cleveland/Westlake now for a memorable and enjoyable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

9
Based on 528 reviews
Cleanliness: 8.5
Service: 9
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 9.5
T
tosl Family Jersey City, New Jersey
10
Great location for shopping and meals
Pros:

Ohio seems to have an issue with car break-ins. I found this hotel very quiet and safe, with no issues at all with parking. Very close to shopping and restaurants. My family loved the Filipino food in North Olstead. It is a corporate park, so it is very quiet at night. Slept soundly.

2026-07-23 via Tripadvisor
L
LuxurytoLazy Solo travel Washington DC, District of Columbia
8
Fine experience. For kids, pool area looks A+
Pros:

A perfectly fine experience for a hotel of this type. I’d say it’s a bit pricey for the experience but lots of business travelers, so they can do this.

The hotel is a bit worn but clean. My room was super musty and smelled like there had been a smoker at some point.

I appreciated the wide variety of pillow firmness! Really nice touch.

The breakfast area was spotless during breakfast service-not easy!

I hung my DND my first full day, but left it off my second day (of a four night stay) and room was not serviced. I don’t need daily but fresh towels, a quick vacuum would be nice. I would expect with no DND from 9am-4:30pm, those things could have been done.

Friendly staff. I’m not a pool person but it looked awesome if you had kids. A proper kid area with splash pad too.

2026-07-23 via Tripadvisor
R
Reginald couple us
9
2026-07-22 via Nuitee
S
Shannon family_with_children us
9
2026-07-17 via Nuitee
E
Erzsebet family_with_children us
10
Pros:

Comfortable rooms

Cons:

No pancakes breakfast option

2026-07-16 via Nuitee
A
Anne family_with_children us
6
Stay here because of the pool area for the kids.
Pros:

Nice to get kids something to eat before starting out.Also just having a place to bring back a sandwich and sit down without being in the room.

Cons:

No complaints. Maybe make the time till 10.

2026-07-15 via Nuitee
T
Tony family_with_children us
9
2026-07-15 via Nuitee
L
Laura family_with_children us
10
Amazing great price great breakfast great location!!
Pros:

The pool was amazing!!!

Cons:

Nothing

2026-07-06 via Nuitee
T
Toth family_with_children us
8
Overall, I enjoyed my stay and would use again.
Pros:

Rooms were very clean, staff was extremely friendly, breakfast was an amazing selection.

Cons:

The pool had so much chlorine that it burned our eyes and a couple of my kids got rashes. We were in the pool less than 2 hours.

2026-07-06 via Nuitee
J
Jennifer family_with_children us
10
2026-06-30 via Nuitee
S
Sharan family_with_children us
10
2026-06-28 via Nuitee
S
Sharan family_with_children us
10
Pros:

The pool was great. The room was clean as well as the surrounding area in lobby.

2026-06-24 via Nuitee
D
Dawn couple us
8
Pros:

Clean and the location was perfect

Cons:

No hot tub they said has not worked since October…almost a year…not good

2026-06-23 via Nuitee
J
JEFF solo_traveller us
9
Good breakfast, icy pool
Pros:

The night desk guy was great, so was the afternoon lady with the long hair. Other desk ladies were unhelpful. The manmaid was super nice.

Cons:

The advertised pool with slide and water activities was ice cold! The water features did not work with the button on the wall. Maintenance did not appear at the pool to fix it during the 3 days we were there. Wondered if that’s why we caught a bit of a norm-type virus.

2026-06-21 via Nuitee
D
DeCapua solo_traveller us
10
2026-06-13 via Nuitee
D
DeCapua solo_traveller us
10
2026-06-13 via Nuitee
D
DeCapua solo_traveller us
10
2026-06-13 via Nuitee
D
DeCapua solo_traveller us
9
2026-06-13 via Nuitee
D
DiClaudio solo_traveller us
9
2026-06-12 via Nuitee
K
Katherine couple us
9
Overall satisfaction
Pros:

Location and staff

Cons:

My reservation said city view and all I saw was an industrial parkway

2026-06-10 via Nuitee