SpringHill Suites by Marriott Los Angeles Burbank/Downtown

Hotels
SpringHill Suites
8.6 (423 reviews)
549 South San Fernando Boulevard , Burbank , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Excellent staff
Cons:
Bed bugs
Chaotic breakfast experience

Categories

Cleanliness
7.85
Several reviews mentioned bed bugs and cleanliness issues in the rooms.
Service
9.35
Many reviews praised the staff for their helpfulness and responsiveness.
Location
9.35
Guests appreciated the hotel's proximity to restaurants and attractions.
Room Quality
8.35
Rooms were noted for space and comfort but affected by bed bug issues.
Amenities
8.35
Positive mentions about the pool and outdoor spaces, though breakfast was chaotic.
Value for Money
8.85
Great room size for the price, especially compared to other hotels.
Food and Beverage
7.85
Breakfast was noted as chaotic and lacking sufficient seating.
Overall Experience
8.85
Overall satisfaction was good, but bed bugs impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:48

Property Description

Luxurious Accommodations
Indulge in our plush bedding, spa-inspired bathrooms, and smart TVs in every room for the ultimate relaxation.

Outdoor Oasis
Unwind by our outdoor pool, beautifully enhanced by cozy fire-pits, creating the perfect ambiance for a memorable evening.

Convenient Location
Just a short drive from Universal Studios Hollywood and Warner Bros. Studios, our hotel is the perfect hub for entertainment seekers.

Book now to experience luxury and convenience at SpringHill Suites Burbank!

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BUR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Guest Reviews

8.6
Based on 423 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 8.85
family_with_children us
8
2026-04-09 via Nuitee
R
Romina family_with_children ar
9
Pros:

La comodidad de las instalaciones en general y de la habitación el exterior con la piscina. La amabilidad del personal

Cons:

Me hubiera gustado más variedad de fruta en el desayuno

2026-04-05 via Nuitee
H
Hayley family_with_children gb
2
Distressing
Pros:

Great location close to Universal Studios and Hollywood walk of fame. Rooms were clean and spacious.

Cons:

Very noisy, windows do nothing to block road noise, aircon units are on the floor so can hear a constant humming from rooms above. I prepaid for the room and was charged again on arrival. No one told us they were charging us the full room rate just asked us for a card to put on file which we assumed was for incidentals. Queried this with the reception staff and provided proof that we had paid and they insisted we needed to sort it with booking.com. Upon speaking with booking.com they said the money is there and the hotel need to request it. This was verified by a hotel manager who apologised an hour before we checked out for their error after us chasing for 2 nights. Last 2 days of our holiday in the US and had £650 frozen in our account, not ideal!
On the morning of check out we thought breakfast ended at 9:30, not 9. Admittedly our error but no one informed us of the breakfast times at check in so we looked online and google incorrectly told us 9:30. Whilst I appreciate this is our error I think it is disgusting that the hotel wouldn’t even offer our 3 young children (4, 6 and 8 years old) even a piece of fruit. When we explained to the reception staff that we got the time wrong and that we were travelling back to the UK today (10 hour flight) and what could we do with breakfast for the children (didn’t even want anything for ourselves just the kids) the lady SHRUGGED and said there’s nothing she can do breakfast is closed. I have never been to any hospitality venue that has refused young children some food for the sake of 10 minutes, I understand no hot food but fruit and cereal was just sitting there on the other side of the door.

Very disappointed overall with our experience which is a shame as the room itself was lovely and the hotel is clean and in a great location. The manager who we finally spoke to who sorted the billing error and apologised for the mistake was lovely, but the rest of the reception staff were unhelpful and left us to sort everything.

2026-04-04 via Nuitee
A
Ashley couple us
10
Home away from home
Pros:

Location is perfect, 10min walk to the mall and restaurants and Walgreens!
Staff are sweet and super helpful.
Room was amazing!

Cons:

Had troubles with booking.com, make reservations through their website not here

2026-03-27 via Nuitee
H
Holiday family_with_children us
10
2026-03-20 via Nuitee
S
Sheri family_with_children nz
10
2026-01-22 via Nuitee
R
Richard family_with_children us
10
Great
2026-01-19 via Nuitee
B
Baxter solo_traveller us
9
2026-01-15 via Nuitee
A
Anna family_with_children fi
7
Pros:

Området var nära universal studios

Cons:

Trafiken hördes in i rummet

2026-01-15 via Nuitee
R
Rosa family_with_children us
9
2026-01-15 via Nuitee
D
Denish family_with_children us
10
2026-01-10 via Nuitee
H
Henny solo_traveller us
10
2026-01-07 via Nuitee
T
Theresa family_with_children gb
4
Good location, mediocre amenities
Pros:

Good location, good parking facilities

Cons:

The breakfast was chaos, not enough seats so we had to grab food and eat in our room.

2026-01-03 via Nuitee
R
Rexy couple us
10
2025-12-06 via Nuitee
A
Astroph Family
10
Nice stay
Pros:

We had a quick one-night stay at the property and were impressed by the quality and room size for the price. The rooms at the Springhill Suites are about 30% larger than those at other Marriott properties in the area. Tangela at the front desk was really amazing with our four-year-old twins. She took the time to personally greet each of our children and make them smile. She went out of her way to make our stay special! Awesome job with the front desk!

2025-11-30 via Tripadvisor
M
Mobile04271650003 Business
2
Bed bugs
Pros:

The hotel is nice but my room had bed bugs! I was there for a conference with colleagues so I could not easily leave to find another hotel, so I was moved to another room. I *think* it was bug free, however the experience with the first room ruined the stay. Who can sleep comfortably after that?

2025-11-09 via Tripadvisor
N
Nancy couple us
10
2025-11-04 via Nuitee
I
idelchik family_with_children il
9
Pros:

לובי מרוחק מהחניה צוות פחות שירותי ביקש כסף על צאק אין מוקדם (חצי שעה) יפה אבל יקר ביחס לתמורה

2025-10-18 via Nuitee
S
Silvana family_with_children au
9
2025-10-11 via Nuitee
B
Brandon partner
8
Pros:

Property was well maintained. Pool and hot tub area is nice. Breskfast was good. Just wish they had more dining options

2025-10-11 via Nuitee