Mandurah Hotel

Hotels
7.7 (50 reviews)
D - 929216, Pantai Beserah,Jalan Kuantan - Kemaman, Pahang , Kuantan , my

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Beach access
Good location
Breakfast was good
Clean rooms
Cons:
Maintenance issues
Poor food quality
No pool
Old facilities
Safety concerns

Categories

Cleanliness
6.1
While some guests praised room cleanliness, there were complaints about general tidiness and specific issues in the toilets.
Service
7
Staff received compliments for being friendly and helpful, but there were issues with kitchen services and some dissatisfaction with maintenance.
Location
8.9
The hotel's location was frequently praised for its proximity to the beach and restaurants, though some noted the view was not always good.
Room Quality
6.5
Guests appreciated the spaciousness of the rooms and the beach views but reported maintenance issues, such as old facilities and problematic water pressure.
Amenities
6.3
Access to the beach was highly praised, but lack of variety at breakfast, no pool, and concerns about the hotel's emergency readiness lowered the score.
Value for Money
7
Some guests felt their stay was worth the cost due to the location, while others were dissatisfied with the services provided for the price.
Food and Beverage
6.7
The breakfast had mixed reviews with some guests finding it good, but others were disappointed by the lack of variety and quality issues in food preparation.
Overall Experience
7.3
Guests enjoyed the beach location and helpful staff, but experienced setbacks with the facility's quality and services that affected their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-29 23:59

Property Description

Beachside Retreat: Experience a tranquil stay just 400 meters from Balok Beach at Mandurah Hotel.

Delicious Dining: Indulge in a variety of delectable dishes at the hotel's restaurant and grab a drink at the on-site bar.

Relaxation & Convenience: Unwind on the sun terrace, enjoy free WiFi, and benefit from 24-hour room service and a welcoming front desk staff.

Book your stay now at Mandurah Hotel for a memorable seaside getaway!

Important information:

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
A damage deposit of MYR 200 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 50 reviews
Cleanliness: 6.1
Service: 7
Location: 8.9
Room Quality: 6.5
Amenities: 6.3
Value for Money: 7
Food and Beverage: 6.7
Overall Experience: 7.3
W
wei ning
6
Pros:

Hotel address is not correct. Make me pay more money to find this hotel.

2024-07-24 • via Nuitee
Z
zu • partner
6
Pros:

Provide local tv channel,change new mattress.add breakfast menu..limited choice.

2023-08-14 • via Nuitee
R
Rosnah • family
8
Pros:

I love the easy access to beach, Iove the surrounding - easy access for shopping and eating. Staff all all friendly and accom9dative
Its small and simple and complete

2023-06-18 • via Nuitee
N
Norasiken Yaakob • family
10
Pros:

overoll all ok....room clean/toilet clean/book family suite and we have nice view

2023-01-30 • via Nuitee
R
Roziah • family_with_children
10
Pros:

Overall semuanya ok je kecuali bilik takde iron & hair dryer. Menu breakfast kalau ada pelbagai lagi best. Rasa masakan semua sedap. Kalau tambah aneka kuih muih & pelbagai jenis buah lagi best banyak pilihan.

2023-01-25 • via Nuitee
A
Adarudy • family_with_children
10
Pros:

The room was perfect for my family. Clean, tidy, all the gifts inside the room were great. I didnt expect to get all those gifts with the price I paid. So exclusive and high standard. The ambient was nice. The staffs were great. Good cs. The breakfast buffet was delish. Even not so many choices to choose from, i enjoyed my breakfast so much. Overall it was a pleasant stay and i totally recommended to stay in Mandurah.

2020-08-01 • via Nuitee
N
Nuroule • partner
10
Pros:

Loved the breakfast, the cleanliness, the fact that the cafe is facing the beach hence breakfast is such an experience. The bell boy is so kind. Didnt even take a tip we offered. Thats rare. The toilets are clean and we were given complete set of toiletries. And given all these awesome things, the price is sooo affordable. My go to hotel qhen i go kuantan!

2019-08-10 • via Nuitee
N
NOR • family
8
Pros:

Peaceful location, a great place to get away from the city & finding solace in your life.

2019-04-21 • via Nuitee
V
Verified traveler
2
Pros:

Hotel did not have my reservation in their system and my family was stranded in the lobby

2018-12-03 • via Nuitee
N
NorAniza
8
Pros:

Ample free parking lot
Close to nice and quiet beach

2018-09-09 • via Nuitee
V
Verified traveler
6
Vlose to the beach
Pros:

Was given room that have not done housekeeing. But reception quickly change to another room.

2018-04-01 • via Nuitee
R
Richie
6
Beach is very poor and the massage spa is no good.
Pros:

There is nothing to do at the hotel. Room is clean

2018-03-20 • via Nuitee
M
maya
6
nice but overpriced
Pros:

so..so..

2017-10-18 • via Nuitee
N
NURUL SAIYIDAH
6
over rated but still can be improved
Pros:

we do had a good time there but management need to improve on room cleanliness and maintenance..the room is bit dusty, refrigerator is not working, and the swimming pool is not well maintained..kids pool totally dirty and cant be used.

2017-09-26 • via Nuitee
V
Verified traveler
6
Nice property, nice beach.
Pros:

The hotel is quite new and we stayed in a standard room, which had 2 single beds. All is good, except for - the hot water which was not so - but we could live with it. The water boiler was damaged by earlier guests, so that there was debris at the bottom - not noticeable until I looked closely.
Finally, I got bitten by sandflies - *Not* on the hotel beach, but at the adjacent property.

2017-06-06 • via Nuitee
M
Mohamed Ghr
10
Great Place!
Pros:

If you are looking for a place near to the beach, this hotel is the one. I would have rated it 5. But, there was a problem with the safe deposit and the staff couldn't fix it even after 3 times of trying different batteries. Also, there was some sort of karoke party on the beach going on and it went on until late, which made it difficult to sleep early.. Breakfast buffet was reasonable. There are also many restaurants around the hotel that open from evening until late. Overall, recommended!

2017-05-13 • via Nuitee
S
Sasi
8
Nice hotel near to beach,suitable for vacation
Pros:

Peaceful environment, room view not facing beach, food good,parking is problem as hotel not reserve parking lot for hotel guest.

2017-04-13 • via Nuitee
N
Nur
8
Clean room, near to beach
Pros:

The room is clean. The hotel is close to the beach.

2017-04-11 • via Nuitee
L
Lai Kuen
6
A Kingdom for Deck Chairs!!
Pros:

the place would have been great if they have deck chairs to relax on the beach. Hotel does not even provide beach towels!!! They only have concrete benches facing the beach which is mighty uncomfortable after a while... :-(

2017-03-31 • via Nuitee
V
Verified traveler
8
Pros:

Good.recommended for those required relax and release workload.

2017-03-24 • via Nuitee