The Moon Residence & Spa

Hotels
9.6 (1551 reviews)
Old Market Area, St. 267, Vihear Chen Village , Siem Reap , kh

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Clean accommodations
Excellent amenities
Good value for money
Cons:
Room cleanliness issues
Firm mattresses
Occasional language barriers with staff

Categories

Cleanliness
8.75
Several comments noted cleanliness but also mentioned improvements necessary, especially the smell in some rooms.
Service
9.71
Overall, multiple reviews praised the staff for being friendly and helpful, contributing to a positive experience.
Location
10
Most reviews highlighted the excellent location, close to major attractions and easily accessible.
Room Quality
9.2
Rooms generally praised for comfort, but some reviews mentioned issues with mattress firmness.
Amenities
9.73
Amenities, including the swimming pool and spa, were positively received, adding value to the stay.
Value for Money
9.69
Reviewers felt that the accommodations provided good value given the quality of service and amenities.
Food and Beverage
9.74
Breakfast and dining options were positively reviewed, indicating a strong offering in this category.
Overall Experience
10
Feedback suggests an overall exceptional experience with many satisfied stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 18:52

Property Description

Conveniently Located Oasis in Siem Reap

Prime Location: Just a 10-minute stroll to City Center, Pub Street, and Night Market, with easy access to Angkor Wat temple and Siem Reap airport.

Abundant Amenities: Enjoy 24-hour front desk service, tour arrangements, ticketing, laundry, massage, Apsara dinner show, and cooking classes. Free WiFi available throughout.

Relaxation & Dining: Unwind by the spacious salt-water pool with a swim-up bar, and dine at the on-site restaurant for breakfast, lunch, and dinner.

Ready to experience the charm of Siem Reap? Book your stay now for a memorable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: REP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1551 reviews
Cleanliness: 8.75
Service: 9.71
Location: 10
Room Quality: 9.2
Amenities: 9.73
Value for Money: 9.69
Food and Beverage: 9.74
Overall Experience: 10
C
Carolyn Radford family_with_children nz
6
Pros:

This is a lovely hotel and the staff where very good. I would go there again when there is not construction going on.

Cons:

We had to leave this hotel as the construction happening at the hotel included jack hammer on the roof of our rooms. Really unbearable noise. There was nothing on booking.com that let me know this was occurring. I definitely would not have booked it if I had known.

2026-06-20 via Nuitee
D
Debra solo_traveller us
10
2026-06-19 via Nuitee
J
James solo_traveller fr
10
2026-06-18 via Nuitee
H
Heidi couple de
10
2026-06-18 via Nuitee
D
Diana solo_traveller br
10
2026-06-17 via Nuitee
Y
Yavuz Ali couple tr
7
Nice rooms, but the construction noise was a major issue
Pros:

The room was spacious, comfortable, and well designed. The bed was comfortable, the shower was good, and both the housekeeping staff and the hotel team were attentive and helpful.

Cons:

Because the hotel is surrounded by lush greenery and has a large pool area, there were a lot of mosquitoes. Even with insect repellent, we still got bitten frequently.

The main issue was that major construction work was taking place on the third floor during our stay. The noise was significant, and it was impossible to rest at the hotel between 7 AM and 5 PM. We often wanted to return during the hottest part of the day to relax, but the construction made that difficult. It was disappointing that we were not informed in advance, especially since the payment had already been taken before arrival.

To the hotel’s credit, the management made several gestures to help ease the situation, which we appreciated. However, if you are looking for a quiet and peaceful stay, I would recommend contacting the hotel before booking to confirm whether the construction work has been completed.

2026-06-17 via Nuitee
A
Addam solo_traveller ca
10
Beautiful and peaceful
Pros:

We enjoyed our stay. Everything was perfect.location is in the middle of city.Staff are helpful and warmest welcome .

2026-06-17 via Nuitee
A
Agnieszka solo_traveller pl
3
Uwaga na podmianę na tańsze pokoje
Cons:

Uwaga na oszustwo w tym hotelu. Zapłaciliśmy za pokoj o najwyższym standardzie , a dostalismy inny pokoj i bez okna, a z szyba zaklejona folią, gdyż na przeciw byly schody po ktorych chodzili wszyscy goście) najtańszy z oferty. Pokoj miał zepsutą toaletę co od razu zgłosiliśmy, ruchoma muszle i spalona żarówkę łazience ( a byla tylko jedna ).Ponieważ przyjechaliśmy późno w nocy personel to wykorzystał i zameldował nas w tańszym pokoju. Po wniesieniu roszczeń i pokazaniu, że zapłaciliśmy za ten droższy pokój o znacznie wyższym standardzie , pokazaliśmy zdjecia i rezerwacje booking i zapewnilismy, że nie wybieraliśmy tego tańszego Pani menager z łaską stwierdzila, że wynajęty przez nas pokoj jest zajęty, co nie bylo prawda gdyż pokazalismy, że byl i jest pusty. Po dłuższych i niemilych rozmowach Pani menager zgodziła się zmienić nam pokoj na ten za który zapłaciliśmy, ale mysielismy czekac do wieczora. Za ponad dobę spędzona w tańszym pokoju nikt nie zwrócił nam pieniedzy. Uwaga, takie traktowanie klienta jest niedopuszczalne, zapłaciliśmy więcej, pokój byl wolny, a hotel celowo dal nam tańszy licząc na to, że skoro późno przyjedziemy to nie zwrócimy uwagi i nie będziemy mieli siły poruszać dalej tego tematu. Nie polecam.

2026-06-17 via Nuitee
E
Ekaterina couple il
10
מומלץ מאוד
Pros:

במרכז העיר , אווירה מדהימה במלון
חדר גדול ויפה מאוד

2026-06-17 via Nuitee
J
Jelle couple de
10
Perfect Hotel in the perfect spot very close to the PUB Street. The restaurant is yummy too.
Pros:

Best and most friendly staff ever. Restaurant is yummy and affordable, rooms so big and nicely designed.

Cons:

Water heater did not work, but the staff fixed it after we told them.

2026-06-17 via Nuitee
L
Laura solo_traveller fr
8
Pros:

The room is very clean, the pool is great

Cons:

It’s not against the hotel but they weee having renovation so it was really noisy during my stay. The workers started at 7 am

2026-06-16 via Nuitee
T
Tulipp solo_traveller ca
10
Amazing hotel located in Siem Reap
Pros:

Beautiful hotel and very decoration . Large swimming pool . We would recommend this hotel to everyone who looking for a great place and best value for holiday .

2026-06-16 via Nuitee
J
Jame solo_traveller bn
10
2026-06-16 via Nuitee
F
Ferria couple il
10
2026-06-16 via Nuitee
A
Alamelu solo_traveller sg
7
Pros:

Staff were extremely friendly and helpful. They responded quickly if I needed help.

Location was great.

Cons:

Some renovation was going on but was understandable. There was no phone to call the staff but a WhatsApp option was given that was very helpful. So appreciated this workaround

2026-06-15 via Nuitee
V
Vesnalim solo_traveller kh
10
2026-06-15 via Nuitee
T
Teddy solo_traveller ru
10
Pros:

Прекрасный отель, приятное и комфортное пребывание.

2026-06-14 via Nuitee
T
Thomas solo_traveller fr
10
2026-06-14 via Nuitee
F
Fabian couple de
10
Perfect stay in the Moon Residence
Pros:

Amazing stay with brilliant location within the city. The property itself is truly amazing- like an urban jungle - which provides the perfect environment to relax after busy days of temple exploring! Staff is wonderfully friendly. Highly recommend!

2026-06-11 via Nuitee
K
Kelly solo_traveller us
10
2026-06-11 via Nuitee