The Moon Residence & Spa

Hotels
9.6 (1413 reviews)
Old Market Area, St. 267, Vihear Chen Village , Siem Reap , kh

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Clean accommodations
Excellent amenities
Good value for money
Cons:
Room cleanliness issues
Firm mattresses
Occasional language barriers with staff

Categories

Cleanliness
8.75
Several comments noted cleanliness but also mentioned improvements necessary, especially the smell in some rooms.
Service
9.71
Overall, multiple reviews praised the staff for being friendly and helpful, contributing to a positive experience.
Location
10
Most reviews highlighted the excellent location, close to major attractions and easily accessible.
Room Quality
9.2
Rooms generally praised for comfort, but some reviews mentioned issues with mattress firmness.
Amenities
9.73
Amenities, including the swimming pool and spa, were positively received, adding value to the stay.
Value for Money
9.69
Reviewers felt that the accommodations provided good value given the quality of service and amenities.
Food and Beverage
9.74
Breakfast and dining options were positively reviewed, indicating a strong offering in this category.
Overall Experience
10
Feedback suggests an overall exceptional experience with many satisfied stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 18:52

Property Description

Conveniently Located Oasis in Siem Reap

Prime Location: Just a 10-minute stroll to City Center, Pub Street, and Night Market, with easy access to Angkor Wat temple and Siem Reap airport.

Abundant Amenities: Enjoy 24-hour front desk service, tour arrangements, ticketing, laundry, massage, Apsara dinner show, and cooking classes. Free WiFi available throughout.

Relaxation & Dining: Unwind by the spacious salt-water pool with a swim-up bar, and dine at the on-site restaurant for breakfast, lunch, and dinner.

Ready to experience the charm of Siem Reap? Book your stay now for a memorable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: REP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1413 reviews
Cleanliness: 8.75
Service: 9.71
Location: 10
Room Quality: 9.2
Amenities: 9.73
Value for Money: 9.69
Food and Beverage: 9.74
Overall Experience: 10
N
Neil family_with_children gb
10
What a gem!
Pros:

Simply perfect!

2026-04-04 via Nuitee
H
Hutchison solo_traveller au
10
Wonderful, many thanks to everyone 😊
Pros:

Kindness of staff and management

2026-04-03 via Nuitee
D
Danilo couple it
10
Amazing paradise in Siem Reap
2026-04-03 via Nuitee
J
Jame solo_traveller us
10
Thank you for everything
Pros:

The best place to stay in Siem Reap. I believe to return our stay again as soon as possible. We enjoyed our stay . Unforgettable memories with their kindness. Highly recommend this place .

2026-04-03 via Nuitee
I
Ilgin couple ch
9
Amazing stay in this historic city
Pros:

Everyone is super helpful and offer quick solutions! Amazing and nice people all around the hotel!
Spacious room with everything you need. Pool was clean and cooling.
We booked a guided tour with the hotel and the organization was awesome. Our guide Naga did a great job explaining us the history!

Cons:

Wifi was a bit weak.

2026-04-02 via Nuitee
L
Luca solo_traveller it
10
2026-03-30 via Nuitee
P
Patrick solo_traveller us
10
Peaceful and relaxing
Pros:

The location is great and convenient for visiting Angkor Wat . I highly recommend this hotel for anyone looking for a peaceful and unique experience in Siem Reap .

2026-03-30 via Nuitee
R
Rozina couple au
8
2026-03-29 via Nuitee
S
Sasa couple me
10
Pros:

Big room , nice pool and lovely staff

2026-03-29 via Nuitee
P
Pekala family_with_children gb
10
I'm picky, but this hotel and staff made me fall in love with Cambodia
Pros:

This hotel and its staff were amazing. I stayed there for 7 nights, then I changed hotels to a 5 star hotel nearby, but after one night I cancelled it because the swimming pool was dirty and it was extremely noisy, so I've booked another 5 nights at the Moon Residence and Spa, because it was much, much better. The pool area was very relaxing and quiet, with a soft background music coming from the restaurant, birds chirping and the water cascading from the swimming pool was making me feel like an ok cloud nine.

The rooms are spacious and beds are comfortable.

The staff are all one of th kindest and nicest people I've met so I hope the owner of this hotel is looking after them well cause they are the one who are making this place so much better than any other hotels around.

They use reusable bottles instead of plastic ones which is great 👍

The location is the best, just a short walk to the old Market and night market area and I've seen other hotels are showing incorrect locations even here on booking.com so please cross-check that with Google before booking.

I'm normally not easy to please and I'm rather picky but this hotel and people exceed my expectations. You made me fall in love with Cambodia ❤️

Cons:

Parents who allow kids running around and shouting, but that's not the fault of the hotel, but parents alone who forget that there are other people staying in the hotel.

2026-03-28 via Nuitee
A
Angela solo_traveller us
10
2026-03-27 via Nuitee
A
Ambra solo_traveller fr
10
2026-03-26 via Nuitee
G
Grzegorz family_with_children pl
10
Pros:

Hotel bardzo blisko centrum
Pokoje czyste, duże, orginalnie umeblowane, komfortowe
Basen może niezbyt duzy ale idealny na wypoczynek
Restauracja serwuje pyszne posiłki w dobrych cenach.
Najwyższa rekomendacja!

Cons:

Nic

2026-03-26 via Nuitee
R
Ramin solo_traveller us
9
I very much enjoyed my stay and everyone's hospitality.
Pros:

I liked my room, the location of the hotel and its closeness to the center of the city, yet its quiet and serene nature and 'Zen' atmosphere, but most of all, a wonderful, friendly and very helpful front desk! I did not use the pool and used the restaurant for some morning coffee only.

Cons:

Cannot think of anything.

2026-03-24 via Nuitee
M
Milk couple fr
10
The best hotel
Pros:

The room was spacious very clean and felt relaxing holiday in Siem Reap . The staff were extremely polite always ready to help . The location is perfect .

2026-03-24 via Nuitee
E
Emma solo_traveller fr
10
The atmosphere very relaxing
Pros:

The Swimming Pool area is beautiful with lovely scent of flowers around in the air

2026-03-24 via Nuitee
E
Eser couple tr
10
2026-03-22 via Nuitee
J
Jennifer couple gb
10
One of the best places I’ve stayed.
Pros:

Everything! It was so peaceful and comfortable. All of the staff were amazing.

Cons:

Nothing!

2026-03-21 via Nuitee
K
Kristina solo_traveller sk
1
2026-03-21 via Nuitee
J
Jan couple de
8
2026-03-21 via Nuitee