McMenamins Crystal Hotel

Hotels
8.7 (371 reviews)
303 SW 12th Ave , Portland , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great staff
Clean and comfortable rooms
Cons:
Shared bathrooms
Noise issues

Categories

Cleanliness
8.21
Some reviews mentioned issues with bathrooms being shared and less cleanliness, including dirt in the shower.
Service
8.98
Multiple reviews highlighted great service and staff friendliness.
Location
9.02
The hotel is centrally located with easy access to the Pearl district, which has been positively noted.
Room Quality
8.37
Comments on rooms being clean and comfortable, but also mentions clutter in some rooms.
Amenities
9
The pool and soaking tub received many positive mentions, indicating good amenities.
Value for Money
8.46
Mixed sentiments regarding the value, particularly due to shared bathrooms at the price point.
Food and Beverage
9.01
Reviewers enjoyed the food at the restaurant and praised the dining options.
Overall Experience
8.58
Many positive experiences were shared, but some negative aspects affected the overall view.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:58

Property Description

Unique Accommodation in Downtown Portland:
McMenamins Crystal Hotel offers a one-of-a-kind stay experience with its musically themed rooms and multiple on-site bars with live entertainment.

Comfort and Convenience:
Enjoy complimentary bath robes, free toiletries, and access to detached shared bathrooms. Free Wi-Fi, a 24-hour front desk, and an on-site restaurant serving meals throughout the day ensure a comfortable and convenient stay.

Entertainment and Relaxation:
Guests can unwind with live music, comedy shows, and a swim in the subterranean salt water soaking pool. With attractions like Pearl District and Voodoo Doughnuts nearby, there's plenty to explore within walking distance.

Book your stay at McMenamins Crystal Hotel for a memorable and vibrant experience in Portland!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 4 per hour.

Location

Guest Reviews

8.7
Based on 371 reviews
Cleanliness: 8.21
Service: 8.98
Location: 9.02
Room Quality: 8.37
Amenities: 9
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.58
J
Jadeane • couple • us
8
Pros:

Loved the restaurant. The food was great! And enjoyed the soaking tub. Staff was great!

Cons:

N/A

2026-01-20 • via Nuitee
S
Shayley • family_with_children • us
10
2026-01-08 • via Nuitee
L
Lucas • couple • us
5
Pros:

The pool was really fantastic

Cons:

The service seemed reluctant to help, and the shared bathrooms were a hassle, both of which seemed unreasonable at the price we paid for our stay.

2025-12-26 • via Nuitee
T
Tyler • couple • us
9
2025-12-09 • via Nuitee
E
Emma • extended_group • us
10
Was good
Pros:

Clean room and friendly staff!

2025-11-03 • via Nuitee
M
Molly • extended_group • us
10
2025-11-02 • via Nuitee
M
Morris • family_with_children • us
10
Pros:

The atmosphere and staff were kind and informative. Happy to help us with anything we needed. Everyone around was cheerful and the place had a great vibe. I can't wait to stay here again, one night is NOT enough.

Cons:

I can't complain about a single thing

2025-10-26 • via Nuitee
T
Todd • solo_traveller • us
7
2025-10-13 • via Nuitee
S
Spencer
10
Pros:

Staff is always great and it's always bittersweet when I have to leave.

2025-10-12 • via Nuitee
D
Dana
10
Pros:

Super fun, funky, unique hotel experience! The “soaking pool” was actually a hot tub (no jets) which was a fun surprise! The bed was very comfy and the staff was incredibly friendly. I had so much fun staying here with my friend. My ONLY complaint was that the walls are thin and windows don’t do much to block outdoor sound, all due to it being a historic building (honestly what else can you expect for the price?!). Parking is $26 overnight at the garage down the street, which is a steal compared to other cities. Free coffee in the morning is GOOD and I’m picky!!

2025-10-12 • via Nuitee
S
Samantha • couple • us
1
Horrible never again!
Pros:

Horrible experience street noise all night people upstairs having loud sex banging headboard for a hour. Called downstairs they said they would send nighttime security up never happened. They didn’t even call the room to ask them to quiet down! Mentioned at checkout all they said was sorry!

Cons:

At least offer discount for stay free breakfast something 😉

2025-10-04 • via Nuitee
M
madrvrwmn • Couples • us
10
Midlifers stay at The Crystal Hotel
Pros:

My husband and I take getaways to Portland a few times a year and The Crystal is one of our go-tos. The staff is always courteous and helpful, the location is nicely kept, and centrally located, it’s perfectly safe, but active, and the rooms and bathrooms are very clean and comfortable. We especially like the Burnside side to stay in. The soaking pool is inviting and clean. The ambiance is unbelievably retro fusion. If that doesn’t make sense, just stay here and it will. It’s very nice.

2025-09-20 • via Tripadvisor
K
kentb834 • Solo travel • us
10
A Must stay HOTEL !
Pros:

Great hotel ! It has a super vibe and I will return soon ! Everything about this place is TOP NOTCH, including the staff ! HURRAY !

2025-09-13 • via Tripadvisor
M
Michael
4
Pros:

Very Bohemian in nature. Staff was good. Room was cluttered, dusty, and felt musty.

2025-09-10 • via Nuitee
L
Lisa
10
Pros:

Great Staff!

2025-09-02 • via Nuitee
J
John
10
Pros:

Unique and charming historic hotel in downtown Portland

2025-08-26 • via Nuitee
G
Gregory
10
Pros:

Classic styling to the hotel and rooms. Cool layout in bar area and can’t be in a better spot for things to do!

2025-08-14 • via Nuitee
N
NICOLE
4
Pros:

Really sus lack of clarity in their advertising about the lack of bathrooms. This is more of a hostel. They need to be much more upfront in their online profiles

2025-08-14 • via Nuitee
P
Paul • family
10
Pros:

Nice size room, clean, fun de or and so close to powells

2025-08-11 • via Nuitee
A
Alice
10
Pros:

The property was very interesting as historical so was a little different. Great staff & location. Just be aware that no TV in room or bathroom-just a sink. There were several bathrooms on the floor so no problem & always clean. We would stay there again.

2025-08-07 • via Nuitee