McMenamins Crystal Hotel

Hotels
8.7 (382 reviews)
303 SW 12th Ave , Portland , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great staff
Clean and comfortable rooms
Cons:
Shared bathrooms
Noise issues

Categories

Cleanliness
8.21
Some reviews mentioned issues with bathrooms being shared and less cleanliness, including dirt in the shower.
Service
8.98
Multiple reviews highlighted great service and staff friendliness.
Location
9.02
The hotel is centrally located with easy access to the Pearl district, which has been positively noted.
Room Quality
8.37
Comments on rooms being clean and comfortable, but also mentions clutter in some rooms.
Amenities
9
The pool and soaking tub received many positive mentions, indicating good amenities.
Value for Money
8.46
Mixed sentiments regarding the value, particularly due to shared bathrooms at the price point.
Food and Beverage
9.01
Reviewers enjoyed the food at the restaurant and praised the dining options.
Overall Experience
8.58
Many positive experiences were shared, but some negative aspects affected the overall view.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:58

Property Description

Unique Accommodation in Downtown Portland:
McMenamins Crystal Hotel offers a one-of-a-kind stay experience with its musically themed rooms and multiple on-site bars with live entertainment.

Comfort and Convenience:
Enjoy complimentary bath robes, free toiletries, and access to detached shared bathrooms. Free Wi-Fi, a 24-hour front desk, and an on-site restaurant serving meals throughout the day ensure a comfortable and convenient stay.

Entertainment and Relaxation:
Guests can unwind with live music, comedy shows, and a swim in the subterranean salt water soaking pool. With attractions like Pearl District and Voodoo Doughnuts nearby, there's plenty to explore within walking distance.

Book your stay at McMenamins Crystal Hotel for a memorable and vibrant experience in Portland!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 4 per hour.

Location

Guest Reviews

8.7
Based on 382 reviews
Cleanliness: 8.21
Service: 8.98
Location: 9.02
Room Quality: 8.37
Amenities: 9
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.58
A
Amy • couple • us
10
2026-04-13 • via Nuitee
N
Nancy • family_with_children • us
10
2026-04-02 • via Nuitee
K
Kristen • family_with_children • us
10
2026-03-25 • via Nuitee
M
Melissa • couple • us
1
2026-03-23 • via Nuitee
M
Manuel • couple • us
6
2026-03-15 • via Nuitee
B
Bryan • couple • us
9
My day was great really good location for what I needed and a very nice facility with a lot of charm.
Pros:

The property was very unique and well laid out. Nice amenities and charm.

Cons:

Would’ve been nice to have your own bathroom in the room, but wound up not being an issue

2026-03-13 • via Nuitee
M
Mary • family_with_children • us
10
Pros:

What an amazing, unforgettable hotel. I stayed 4 nights and loved every moment, from the boho Silversun Pickups room to the basement bar and gorgeous restaurant and soaking pool. The Crystal ballroom was only one block away. I can't wait to go back!

Cons:

I had to come home.

2026-03-12 • via Nuitee
S
Shupak • couple • us
10
2026-03-01 • via Nuitee
O
Otis-local • Family
10
Hope to return again soon!!
Pros:

Funky Cool Hotel we have stayed here a dozen or more times for many years. Tons of good food within walking distance, also a Whole foods market. Very nice soaking pool in the basement. Great for a weekend getaway!

2026-01-24 • via Tripadvisor
J
Jadeane • couple • us
8
Pros:

Loved the restaurant. The food was great! And enjoyed the soaking tub. Staff was great!

Cons:

N/A

2026-01-20 • via Nuitee
G
Gryphonisl • Solo travel
8
A Solid Hotel IF You Don’t Need En-suite Bath/Toilet
Pros:

I’ve stayed here several times. Zeus, their locally sourced restaurant did not reopen after Covid, yet there is Hal’s in its place. I did not eat or drink there but if it’s McMenamins, it’s bound to be good, if a bit Everything McMenamins.

Again, this hotel one has one or two rooms with an en-suite bath. Those down the hall are spotlessly clean. If you demand an in room toilet and shower, this might not be your hotel.

Rooms here are tiny, even by old hotel standards. No TV (there is hotel WiFi but for my uses I got by on cellular). I believe the room comes with free beer (there was a jar with a certificate for it under the night stand). I was under the weather so didn’t take them up on it.

You’re right across Burnside from the Pearl district. Whole Foods is just across Burnside and Powells Books is a block away. Great location.

The rooms are darkly painted and lighting isn’t merely mood lighting but moody, period, very dim, so come with a pocket flashlight if your phone isn’t your best light.

I like this place and will come here again.

2026-01-11 • via Tripadvisor
S
Shayley • family_with_children • us
10
2026-01-08 • via Nuitee
J
J9159IEemilyk • Couples
10
Couples overnight
Pros:

Fun place! Quiet and clean, but lots to do in the area and in the hotel. Soaking pool was lovely! I would recommend for an urban getaway.

2025-12-28 • via Tripadvisor
L
Lucas • couple • us
5
Pros:

The pool was really fantastic

Cons:

The service seemed reluctant to help, and the shared bathrooms were a hassle, both of which seemed unreasonable at the price we paid for our stay.

2025-12-26 • via Nuitee
T
Tyler • couple • us
9
2025-12-09 • via Nuitee
E
Emma • extended_group • us
10
Was good
Pros:

Clean room and friendly staff!

2025-11-03 • via Nuitee
M
Molly • extended_group • us
10
2025-11-02 • via Nuitee
M
Morris • family_with_children • us
10
Pros:

The atmosphere and staff were kind and informative. Happy to help us with anything we needed. Everyone around was cheerful and the place had a great vibe. I can't wait to stay here again, one night is NOT enough.

Cons:

I can't complain about a single thing

2025-10-26 • via Nuitee
T
Todd • solo_traveller • us
7
2025-10-13 • via Nuitee
D
Dana
10
Pros:

Super fun, funky, unique hotel experience! The “soaking pool” was actually a hot tub (no jets) which was a fun surprise! The bed was very comfy and the staff was incredibly friendly. I had so much fun staying here with my friend. My ONLY complaint was that the walls are thin and windows don’t do much to block outdoor sound, all due to it being a historic building (honestly what else can you expect for the price?!). Parking is $26 overnight at the garage down the street, which is a steal compared to other cities. Free coffee in the morning is GOOD and I’m picky!!

2025-10-12 • via Nuitee