Mercure Danang French Village Bana Hills

Hotels
•
Mercure
8.1 (5494 reviews)
An Son Hamlet, Hoa Ninh Commune, Hoa Vang Dist , Da Nang , VN
+842363799888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and attentive staff
Delicious food
Spacious/comfortable rooms (for many guests)
Attentive bistro/restaurant staff
Strong hospitality and care in emergencies
Cons:
Air conditioning not always working / not cold
In-room fridge/cooler failures
Inconsistent cleanliness (dirty floors reported)
Some rooms old/tired; TV/fan/shower issues
Language barrier with some staff
Buffet breakfast can be overwhelming / crowded
Noise from onsite cafe affecting sleep
Value for money perceived as low by some guests

Categories

Cleanliness
7.2
Some guests reported dirty floors and a room that was not properly cleaned; cleanliness appears inconsistent across stays.
Service
9
Multiple reviews praise courteous, attentive and even medical-assisting staff; minor issues noted (language barriers, one instance of staff entering during a shower) but overall service is a standout.
Location
9
Repeatedly highlighted as excellent — 'location, location, location' and several mentions of being in a super/good location.
Room Quality
7.5
Mixed reports: some rooms described as spacious and beautifully designed, while others are called old/tired with non-working TV, problematic fan/shower and aircon/fridge failures.
Amenities
7.7
Hotel is large with many offerings, but there are notable amenity failures (AC and fridge not working, scheduling issues for massage, privacy/housekeeping mishaps).
Value for Money
7.3
Several guests felt the price did not match the experience (one mentioned paying ~4x more than other accommodation); perceived value is below expectation for some visitors.
Food and Beverage
8.5
Generally positive — food described as delicious and buffet items palatable; some find breakfast just okay or the buffet overwhelming at peak times.
Overall Experience
8.6
Overall very good stays for many guests thanks to strong hospitality and comfortable rooms in some cases, tempered by occasional operational problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

European Village Ambiance
Experience the charm of a 19th-century European village at Mercure Danang French Village Bana Hills. Step into a unique world where history meets luxury.

Luxurious Amenities
Indulge in free WiFi, a rejuvenating spa, and a delightful barbecue experience. Unwind in well-appointed rooms with modern comforts and elegant touches.

Scenic Cable Car Access
Enjoy exclusive access to the hotel via a scenic cable car ride. Revel in breathtaking views as you ascend to this enchanting retreat high above the city.

To book your stay at Mercure Danang French Village Bana Hills and create unforgettable memories, visit our website or call us today.

Important information:

Cable car operates from 07:30AM to 05:00PM. Guests are advised to show up at Toc Tien Station to reach the property at least 30 minutes prior to last cable car departure. Compulsory ticket with a discount from Public price is offered to hotel’s guests. Mercure Danang French Village Bana Hills is not responsible for vehicular arrangements or compensation due to guest’s late arrivals.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: DAD

Location

Guest Reviews

8.1
Based on 5494 reviews
Cleanliness: 7.2
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 7.7
Value for Money: 7.3
Food and Beverage: 8.5
Overall Experience: 8.6
A
Aireen • couple • us
4
Pros:

Location, location location. I saw they’re building new hotel, it’s good to have competition.

Cons:

I was walked to the room, the ac was not on. I called regarding the ac, called twice, waited more than an hour. Ac is not really that cold, I feel like it’s colder outside. I just let it be. Then, went out around, came back to the room, to my surprise the fridge/cooler not working, like, it is warm inside. I called regarding it, someone came to check it, and confirmed that it’s not working. Not all staff speaks English, we use Google Translate, language barrier just adds up, because I was scheduled to have a massage at 6:30, and was trying to get it change later on or when I’m not at the room, the staff came in while I was showering 🫣😮‍💨. Breakfast is ok. The stay could have been better if they only check and make sure the room is ready? Like ac is working and fridge/chiller are working. For a big hotel like this, those should not been an issue. It just shows they don’t check it. I hope it’s just an isolated case.

2026-10-31 • via Nuitee
R
Rohit • family_with_children • in
7
2026-10-29 • via Nuitee
M
Marichu • extended_group • ph
10
wonderfully spend vacation
Pros:

the staffs are courteous and genial especially those assigned in restaurant buffet. the foods are palatable.

Cons:

the place is huge and you have to walk all alone to explore the whole area..

2026-10-29 • via Nuitee
K
Kim • solo_traveller • au
8
Incredible Hospitality and a Fantastic Stay!
Pros:

Incredible Hospitality and a Fantastic Stay!
We had a wonderful experience staying at the Mercure Danang French Village at Ba Na Hills. The room itself was absolutely fantastic—spacious, comfortable, and beautifully designed. It is truly a great and lovely place to stay.
What really stood out to us, though, was the extraordinary care and attentiveness of the team. During our stay, my partner unfortunately became unwell, and the hotel staff immediately stepped in to help, sending medical personnel up to our room twice to check on him. Their quick response and genuine concern provided us with immense peace of mind. Despite the unexpected illness, the comfort of the hotel and the top-tier service made our stay excellent. We highly recommend this beautiful property for its unmatched care and hospitality!

2026-10-28 • via Nuitee
M
Martyn • couple • au
10
Well worth staying overnight
Pros:

The room

Cons:

Buffet breakfast was very overwhelming by catering to so many people

2026-10-28 • via Nuitee
C
Cassandra • couple • au
9
2026-10-28 • via Nuitee
A
ALOK KUMAR • solo_traveller • in
9
Cozy and comfortable
Pros:

Good location

Cons:

Directions to be clearly mentioned

2026-10-28 • via Nuitee
L
Leon • family_with_children • au
10
Pros:

Amazing staff who were so incredible.

Cons:

Nothing to dislike.

2026-10-28 • via Nuitee
R
Robinshon • couple • nz
10
Pros:

Everything

2026-10-28 • via Nuitee
A
Amanda • couple • au
6
Fabulous place but needs a spruce up
Pros:

Location and the staff at the bistro were fabulous and attentive

Cons:

Old and tired rooms and decor - our tv did not work and the fan and shower were not great - could not adjust the aircon - given that we paid approximately 4 times more than for our other accomodation we thought the amenity was lacking

2026-10-27 • via Nuitee
G
Gernico • couple • us
10
2026-10-27 • via Nuitee
G
Glecie • extended_group • jp
9
Im so much enjoyed and satisfied. Specially the foods are so delicious🤪
Pros:

Foods so delicious and elegant staff are all nice even some they cannot communicate to other guest

Cons:

None

2026-10-27 • via Nuitee
H
Heba • couple • fi
4
Pros:

The location is super

Cons:

Our room was not clean the floors were dirty, also they gave us a room in the same floor with a cafe so we couldn’t sleep because of the loud music, until the cafe has been closed, the value for the money was not good enough

2026-10-26 • via Nuitee
B
Ben • family_with_children • nz
5
Pros:

I liked the view from our room

Cons:

This seems like a bit of a tourist trap and was the most expensive accommodation we had in Vietnam. Great to see - its a spectacle, but they hotel is very spread out, there was often no one on our reception and not really a lot of staff to help out.

2026-10-26 • via Nuitee
L
Livhuwani • solo_traveller • za
8
The stay was beutiful
Pros:

All was fine, but as a South African, Breafcasft was okay. I am used to more English breakfast

Cons:

All was ok

2026-10-26 • via Nuitee
S
SIRIPORN • family_with_children • th
10
Pros:

สถานที่สวยงานมากจริงๆ มีที่ถ่ายรูป มากมาย เหมาะกับทุกคน เด็กๆก็สนุกมีเครื่องเล่นเยอะมาก ถูกใจลูกๆของฉัน อาหารราคาพอสมควรในเกณฑ์รับได้ ไม่แพงจนเกินไปสำหรับสถานที่ที่ต้องเดินทางขึ้นมาสูงสุดๆบนภูเขา หากมีโอกาสจะมาครึ่งแน่นอน

2026-10-26 • via Nuitee
D
Davide • couple • it
10
2026-10-26 • via Nuitee
P
Pittares • couple • th
1
Pros:

Bana hill so beautiful but...

Cons:

This was the worst hotel stay I have ever experienced, especially considering the high price I paid.

First of all, the management was terrible. The staff member downstairs kept me waiting for a long time without explaining what I was supposed to wait for, then simply disappeared as if they had finished their shift. I eventually had to approach another male staff member, but he also failed to understand what I was trying to explain. Even though I clearly told him that I was staying at the Mercure upstairs, he simply told me to take the escalator up by myself.

As for the room, it was absolutely terrible! I was assigned room 7203, which is on the lowest floor, right next to the building’s entrance and exit doors. The doors made extremely loud noises every time they opened and closed, constantly disturbing me throughout the night. As a result, I couldn’t get any sleep at all. To make matters worse, the shower had extremely low water pressure, with barely any water coming out.

Do you honestly think I should be satisfied with this room?

If you’re wondering why I didn’t ask to change rooms, the answer is simple: based on the poor management and terrible service I experienced from the very beginning, I knew immediately that making such a request would most likely be a waste of my precious holiday time. I was afraid that it would consume so much time that I wouldn’t be able to enjoy or participate in any of my other planned activities.

This experience was extremely disappointing and completely unacceptable. A hotel should provide basic comfort, proper facilities, and professional service, but unfortunately, this stay failed on all three counts.

2026-10-25 • via Nuitee
A
Arisa • extended_group • au
8
2026-10-24 • via Nuitee
A
Arisa • couple • au
8
2026-10-24 • via Nuitee