Mercure Danang French Village Bana Hills

Hotels
•
Mercure
8.2 (5526 reviews)
An Son Hamlet, Hoa Ninh Commune, Hoa Vang Dist , Da Nang , VN
+842363799888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Cold rooms
Limited dining options
Issues with heating

Categories

Cleanliness
7.98
Multiple mentions of clean rooms; however, some criticisms about cold rooms impact rating.
Service
8.45
Staff consistently described as friendly and helpful, providing good service.
Location
8.49
Highlighted as a strong point; excellent views and accessibility.
Room Quality
7.94
Rooms are generally comfortable, but issues like heater inefficiency noted.
Amenities
8.47
Good amenities, including breakfast and pool, though a few mentioned limitations.
Value for Money
8.13
No significant complaints, indicating it provides good value.
Food and Beverage
7.98
Positive remarks on breakfast but some criticism regarding variety and a la carte options.
Overall Experience
8.15
Overall a great experience with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:27

Property Description

European Village Ambiance
Experience the charm of a 19th-century European village at Mercure Danang French Village Bana Hills. Step into a unique world where history meets luxury.

Luxurious Amenities
Indulge in free WiFi, a rejuvenating spa, and a delightful barbecue experience. Unwind in well-appointed rooms with modern comforts and elegant touches.

Scenic Cable Car Access
Enjoy exclusive access to the hotel via a scenic cable car ride. Revel in breathtaking views as you ascend to this enchanting retreat high above the city.

To book your stay at Mercure Danang French Village Bana Hills and create unforgettable memories, visit our website or call us today.

Important information:

Cable car operates from 07:30AM to 05:00PM. Guests are advised to show up at Toc Tien Station to reach the property at least 30 minutes prior to last cable car departure. Compulsory ticket with a discount from Public price is offered to hotel’s guests. Mercure Danang French Village Bana Hills is not responsible for vehicular arrangements or compensation due to guest’s late arrivals.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: DAD

Location

Guest Reviews

8.2
Based on 5526 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 8.13
Food and Beverage: 7.98
Overall Experience: 8.15
T
THEERASAK • extended_group • th
10
2026-09-19 • via Nuitee
K
Kenneth • solo_traveller • us
6
Nice place to visit, just dirty water if you stay in hotel
Pros:

Variety of things to see and do

Cons:

Given a room with no shower, only bathtub. Water came out brown even after leaving it on for a while. Could not bathe. No compensation offered.

2026-09-19 • via Nuitee
C
Christina • couple • bg
2
Horrible
Pros:

This is the worst hotel Ive ever stayed in. Im extremely disappointed. The communication with the staff was a NIGHTMARE! Everytime i had texted them prior to my reservation they answered on the next day. On the day of our reservation there was a big chance that we would be late and arrive to the cable car station after 17:00. They had sent me a message previously that i need to inform them if such situation occurred. I tried, multiple times, through booking.com chat and email and nobody saw my messages! Thankfully we made it to the station before 17:00, but i was stressed all day. Then i get to the reception of the hotel on the cable car station and i explain what happened to the lady that works there. It is so obvious that she does not care. At the reception on the top i explain the same and the lady there tells me that the people who take care of replies work from 9:30 till 16:00. I tell her that all the times i texted and emailed were in between these hours. She says i should have called, to which i reply that not everyone has a Vietnamese/working sim card. Then she tells me someone will take me to my room and i should wait a minute on the couches in reception. I wait for almost 20minutes before i realise she forgot about me. When i go ask her i see it in her face that she forgot! 😂 Also, check out time at 10:00? Be serious. Then on the next day instead of getting a message saying “sorry “ i get an automated (or not) message saying that the lift works until 20:00pm not 17:00 (as they had mentioned in previous messages) and that basically they don’t care if i arrive later than that. Also there was eaten room service pizza and other food on the floor next to the door of my room that stayed there for 12 hours.

2026-09-19 • via Nuitee
H
Harshit • extended_group • in
10
2026-09-19 • via Nuitee
D
David • extended_group • au
9
Pros:

Good

Cons:

Too many Indians

2026-09-17 • via Nuitee
O
Olga • solo_traveller • ru
5
В общем полное разочарование в отеле.
Pros:

Понравилось вид из окна, в общем и целом номер был нормальным, завтрак был достойным, но не могу сказать прям вау. Корпус где я остановилась был в центре и было удобно путешествовать.
Само место, природа и объекты были восхитительны, несмотря на то, что некоторые объекты еще не запущены, но красиво было очень. Природа вокруг восхитительна.

Cons:

Не понравилось:
Изначально на стойке регистрации никакого сопровождения и льгот от отеля за такие деньги, только по моему скидка на канатную дорогу была. Я пока нашла корпус где я остановилась мне пришлось искать стаф и показывать бумажку на которой ничего не указано.
В самом отеле никакого объяснения на стойке регистрации где и что располагается в отеле. Видимо подразумевалось что я априори должна все сама знать.

2026-09-17 • via Nuitee
M
Malhan • solo_traveller • au
10
Must visit and stay 2 nights
Pros:

Location, staff, food, environment.

Cons:

Room space

2026-09-17 • via Nuitee
S
Saw Hsa Per Kaw • solo_traveller • au
10
Pros:

Friendly

Cons:

Short

2026-09-16 • via Nuitee
R
Rose • solo_traveller • ph
10
Pros:

I like all the services, the place, the weather... Feels like different world to me.

2026-09-16 • via Nuitee
R
Rawia • extended_group • ae
3
2026-09-16 • via Nuitee
C
Chien-Wen • family_with_children • tw
9
Pros:

早餐豐盛。

Cons:

房間有點小，泳池有霉味。

2026-09-15 • via Nuitee
N
Natthamon • family_with_children • th
9
Pros:

พนักงานช่วยเหลือดีมาก ห้องพักกว้าง นอนสบาย อาหารเช้ามีให้เลือกเยอะ รสชาติโอเค

2026-09-14 • via Nuitee
K
King rvior • extended_group • mu
6
A unique and memorable stay, allowing us to enjoy Bana Hills beyond the daytime crowds.
Pros:

Superb breakfast, comfortable room, unique experience, good facilities.

Cons:

Some staff were not particularly friendly, the hotel could provide a clearer map of facilities, and the check-out time felt a little too early.

2026-09-14 • via Nuitee
K
Komal • couple • fj
8
2026-09-14 • via Nuitee
H
Hassan • couple • sa
10
2026-09-13 • via Nuitee
N
Nico Ivantris • extended_group • nl
6
2026-09-13 • via Nuitee
C
CH • extended_group • my
8
2026-09-13 • via Nuitee
R
Rachel • couple • nz
10
We will be back its that good ;)
Pros:

Mi was our concierge she was friendly, helpful and all the staff were so accommodating beautiful place to stay and close to the beach.

2026-09-12 • via Nuitee
D
Debra • couple • au
10
Absolutely everything was perfect
Pros:

Absolutely everything

Cons:

Not one thing

2026-09-12 • via Nuitee
A
Anna Vaine • solo_traveller • au
10
One of the best experience
Pros:

Convenient location to everything

2026-09-12 • via Nuitee