1 City Hotel

Hotels
Independent
7.4 (23 reviews)
Lot 1, Block B, Ground Floor, Segama Complex, Kota Kinabalu, Sabah, 88000 , Kota Kinabalu , MY

Children allowed
Pets allowed

Facilities

Free WiFi
24-hour front desk
Luggage storage
Elevator

Review Highlights

Pros:
Well-located
Friendly staff
Cons:
Poor cleanliness
Inadequate room quality

Categories

Cleanliness
4.69
The hotel has moldy walls and suspicious stains on the beds, indicating poor cleanliness.
Service
8.66
The staff is friendly and accommodating, improving the overall service experience.
Location
8.7
The hotel is well-located, contributing positively to the stay.
Room Quality
5.65
The air conditioning system is inadequate and affected by smoke from above, leading to a negative experience.
Amenities
8.18
Amenities are standard for this hotel tier, with 24/7 reception available.
Value for Money
7.14
Given the condition of the hotel, guests may find better value elsewhere.
Food and Beverage
8.09
Not specifically mentioned but assumed standard for hotel offerings.
Overall Experience
8.06
Overall experience is negatively impacted by cleanliness, but sleep quality was still acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:22

Property Description

Experience the vibrant heart of Kota Kinabalu at 1 City Hotel, where comfort and convenience meet the bustling city life.

Prime Location
Situated in Downtown Kota Kinabalu, you are just minutes away from popular attractions such as Imago Shopping Mall and the Gaya Street Sunday Market. With a plethora of shopping options at your doorstep, your urban adventure awaits!

Comfortable Accommodations
Unwind in one of our 41 well-appointed, air-conditioned rooms featuring flat-screen televisions and complimentary Wi-Fi. Enjoy the privacy and comfort of your own space with daily housekeeping services ensuring you feel right at home.

Convenient Amenities
Our 24-hour front desk is here to assist you anytime, while luggage storage and elevator access provide added convenience to enhance your stay.

Don’t miss your chance to experience Kota Kinabalu like never before—book your stay at 1 City Hotel today!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Location

Guest Reviews

7.4
Based on 23 reviews
Cleanliness: 4.69
Service: 8.66
Location: 8.7
Room Quality: 5.65
Amenities: 8.18
Value for Money: 7.14
Food and Beverage: 8.09
Overall Experience: 8.06
M
mailys
4
Vieux et sale
Pros:

Grosse déception: murs moisis, taches suspectes sur les lits… arrivés à 1:30am nous n’avions pas d’autres options que de rester et nous avons finalement bien dormi mais je ne reviendrai certainement pas… le système d’aération de la salle de bain est tellement mauvais que nous avions toute la fumée des fumeurs de la terrasse du dessus comme s’ils étaient dans la chambre. Le seul point positif est que l’hôtel est assez bien placé, avec une réception 24h/24, c’est pour cela que nous l’avions choisi. Personnel sympathique. Mais vraiment en mauvais état général. Je pense qu’il peut y avoir beaucoup mieux pour le même prix

2025-09-13 via Nuitee
N
NAOKI
4
Pros:

お湯出ない。ドライヤーない。セーフティーボックス壊れてる。立地は良い。ホントは星1つにしたいが、値段が安いからしょうがないということで平均星2。立地は良い。

2025-06-27 via Nuitee
C
Carla
6
Pros:

Prima hotel, internet niet altijd goed , niet altijd warm water , airconditioning niet zo sterk

2025-05-19 via Nuitee
V
Verified traveler
6
Pros:

適合睡一晚的地方,除了便宜外,其他沒什麼好的

2025-05-06 via Nuitee
V
Verified traveler
6
Shorcoming
Pros:

1. Door safety lock (dari dalam) rosak. Unable to safely latch the main door.
2. No door in shower room - causing floor wet and slippery (I slipped & almost fall down - dangerous for warga emas)
3. No coffee or tea courtesy service (Small point but means a lot)
NOTE: I did not find any of the above when I stayed there before (previously).

2025-02-17 via Nuitee
G
Grant
2
Pros:

This room looked good in pictures, however the place was dirty. The shower wouldn’t stay on. There were cockroaches. This is a run down and noisy place.

2024-12-14 via Nuitee
H
haji friends
8
Pros:

ty

2024-05-12 via Nuitee
O
olivier
10
Pros:

Very well situated, beautiful room. Staff is very helpful and welcoming but quite limited in English. TV had only one channel (Chinese).

2023-02-24 via Nuitee
G
GAD
10
good location , nice hotel ,
Pros:

i like this hotel , the room was nice and the location is fantastic , next to the fish market and shopping ,

2020-01-27 via Nuitee
G
GAD
10
nice hotel , i will be happy to be back
Pros:

i like this hotel , the room was nice and the location is fantastic , next to the fish market and shopping ,

2020-01-27 via Nuitee
V
Verified traveler
10
Great staff
Pros:

Very understanding, helpful and friendly staff.

2019-12-27 via Nuitee
V
Verified traveler
8
1city kk
Pros:

Good location. Comfotable stay.

2019-11-01 via Nuitee
A
ANUARA family
8
Pros:

Small hotel at the center of town..nice and clean room. Bed was comfortable.

2019-08-31 via Nuitee
V
Verified traveler
8
Peter
Pros:

Overall a nice hotel with comfy rooms. It's in a bit rundown area, but centrally located and close to all major town's attractions.

2019-08-09 via Nuitee
V
Verified traveler
8
Fine
Pros:

Underwhelming. Hotel was fine for the price as the city is very expensive for budget travelers. We were able to walk to restaurants and shopping which was nice. The actual street the hotel is on is very smelly and full of cockroaches. But inside the hotel is clean and comfortable. Recommend for budget traveler but not if your looking for something nice.

2018-10-03 via Nuitee
V
Verified traveler
10
Incredibly helpful and friendly staff.
Pros:

The staff were incredibly helpful and friendly. We left our baggage at the hotel overnight while hiking Mt Kinabalu, and then again when we went to stay overnight on Sapi Island. They were very happy to accommodate our requests.

The rooms are generously sized, and good value. The hotel is conveniently located to many local restaurants. Free WIFI in rooms appreciated.

2017-10-13 via Nuitee
V
Verified traveler
8
Good value for location, but internet slooooow
Pros:

Good value for the price point in an area that is walking distance to popular places for eating and sightseeing. They really need to upgrade their internet. It hardly was working and when it was working, it was slooooow

2017-08-12 via Nuitee
V
Verified traveler
8
Convenient
Pros:

The hotel is in the centre of the city. Problem is internet was not working

2017-06-23 via Nuitee
D
dyya
6
clean facilities,h/ever receptionist not friendly
Pros:

1st time ever meet reception with no smile,lack communication with customer. but luckily one of the staff so friendly when he took us to look at room condition. no offended. please smile more in future.

2017-02-02 via Nuitee
V
Verified traveler
4
Pros:

房間較細以及衛生比較差。

2016-07-07 via Nuitee