Cicilia Hotels & Spa Danang

Hotels
9.6 (1156 reviews)
No.06-08-10 Do Ba street, T20 Beach, Ngu Hanh Son District , Da Nang , VN
+84 236 3747 888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Spacious and comfortable rooms
Great breakfast variety
Cons:
Cleanliness issues reported in room maintenance
No heated pool water

Categories

Cleanliness
8.6
Several reviews indicate some issues with cleanliness, particularly in room upkeep.
Service
9.87
Guests consistently praise the staff for being friendly, helpful, and professional.
Location
10
The hotel is well-located near the beach and other amenities, widely appreciated.
Room Quality
9.61
Rooms are spacious and comfortable, although there were some concerns about the quality of finishes.
Amenities
9.56
Amenities like the rooftop pool are highly regarded, although the infinity pool has some drawbacks.
Value for Money
9.59
Guests feel they receive excellent value for the price, as mentioned in multiple reviews.
Food and Beverage
9.55
Breakfast options and restaurant quality received high marks from most visitors.
Overall Experience
10
Overall, guests had a fantastic experience and many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 08:03

Property Description

Luxurious Vietnamese-Inspired Retreat
Cicilia Hotels & Spa Danang offers a luxurious stay infused with Vietnamese charm, just steps away from My Khe Beach.

Breathtaking Sea Views
Enjoy the tranquility of two outdoor pools with stunning sea views, perfect for relaxation and unwinding amidst the beauty of Da Nang.

Convenience and Comfort
With well-appointed rooms catering to all types of travelers, including families, and amenities like flat-screen TVs and cozy seating areas, your comfort is our top priority.

Ready to experience the perfect blend of luxury and convenience at Cicilia Hotels & Spa Danang? Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAD

Location

Guest Reviews

9.6
Based on 1156 reviews
Cleanliness: 8.6
Service: 9.87
Location: 10
Room Quality: 9.61
Amenities: 9.56
Value for Money: 9.59
Food and Beverage: 9.55
Overall Experience: 10
T
Trevor • couple • au
10
Great
Pros:

Bin is a wonderful host love the place will be telling friends

2026-09-18 • via Nuitee
T
Trevor • couple • au
10
Pros:

Wonderfull place
Great staff And Bin what wonderful man

2026-09-18 • via Nuitee
D
Danna • solo_traveller • us
10
Pros:

It was extremely beautiful and an upscale vibe. The staff were extremely friendly and very helpful as well. I loved that they had a welcome drink. This is located very close to the beach and around a lot of food options within walking distance. Would absolutely stay here again!

Cons:

Nothing. :)

2026-09-17 • via Nuitee
J
Jenethan • couple • de
7
Pros:

We stayed at Cicilia Hotels & Spa Danang from 5 to 9 September 2026. Overall, the hotel was clean, the staff were kind and friendly, and many aspects of our stay were satisfactory. However, several issues with communication, room maintenance and the handling of our departure significantly affected our experience.

Cons:

Communication and booking process
Before our arrival, I contacted the hotel by email, through the contact form on its website and via Booking.com messages. Unfortunately, I received no response through any of these channels.
There was also an issue concerning the credit card used for the reservation. The hotel indicated that it intended to cancel my room because the card was in my wife’s name rather than mine. In my experience, this is not a reason to cancel a reservation, particularly when the outstanding balance can be settled directly at the hotel. Booking.com also considered the handling of this matter unusual and unprofessional. I would strongly recommend reviewing this process and offering guests a reasonable opportunity to resolve payment or cardholder discrepancies before considering cancellation.
Room 507 and bathroom maintenance
Room 507 had an unpleasant smell on the right-hand side of the bed, although I could not identify its source. There was also an unusual smell in the bathroom.
The shower drainage was another concern. Water did not drain properly, resulting in standing water after showering. The drain should be inspected and cleaned regularly to prevent this issue. In addition, there was no shower curtain or other adequate protection to prevent water from spreading into the bathroom. I would recommend reviewing both the drainage and the shower design.

Check-out and departure
At approximately 9:30 a.m., I wanted to begin the check-out process for rooms 507 and 512. I was informed that this could only be done once everyone had left the rooms. My wife and daughter were still packing, but I offered to allow staff to enter and inspect the rooms and minibar in the meantime. This would have allowed the necessary checks to be completed without delaying our departure.
Instead, the process was not started until all guests were in the lobby. This resulted in unnecessary waiting and further delays with minibar charges and payment processing.

2026-09-10 • via Nuitee
J
Jenethan • solo_traveller • de
8
Pros:

We stayed at Cicilia Hotels & Spa Danang from 5 to 9 September 2026. Overall, the hotel was clean, the staff were kind and friendly, and many aspects of our stay were satisfactory. However, several issues with communication, room maintenance and the handling of our departure significantly affected our experience.

Cons:

Communication and booking process
Before our arrival, I contacted the hotel by email, through the contact form on its website and via Booking.com messages. Unfortunately, I received no response through any of these channels.
There was also an issue concerning the credit card used for the reservation. The hotel indicated that it intended to cancel my room because the card was in my wife’s name rather than mine. In my experience, this is not a reason to cancel a reservation, particularly when the outstanding balance can be settled directly at the hotel. Booking.com also considered the handling of this matter unusual and unprofessional. I would strongly recommend reviewing this process and offering guests a reasonable opportunity to resolve payment or cardholder discrepancies before considering cancellation.
Room 507 and bathroom maintenance
Room 507 had an unpleasant smell on the right-hand side of the bed, although I could not identify its source. There was also an unusual smell in the bathroom.
The shower drainage was another concern. Water did not drain properly, resulting in standing water after showering. The drain should be inspected and cleaned regularly to prevent this issue. In addition, there was no shower curtain or other adequate protection to prevent water from spreading into the bathroom. I would recommend reviewing both the drainage and the shower design.
Check-out and departure
At approximately 9:30 a.m., I wanted to begin the check-out process for rooms 507 and 512. I was informed that this could only be done once everyone had left the rooms. My wife and daughter were still packing, but I offered to allow staff to enter and inspect the rooms and minibar in the meantime. This would have allowed the necessary checks to be completed without delaying our departure.
Instead, the process was not started until all guests were in the lobby. This resulted in unnecessary waiting and further delays with minibar charges and payment processing.

2026-09-10 • via Nuitee
T
Thi Thu Trang • couple • de
10
Pros:

The location is great and the staff is all very kind.

2026-09-08 • via Nuitee
A
Anh • couple • au
9
Overall, I think that it is worth the stay for the price and honestly I can’t as for more. I would definitely book again
Pros:

Mainly is close to the beach and staff are super friendly

Cons:

Maybe the room is a little too small for 2 guests as we chose the twin single and there was barely any room to move around or store luggages if you have more than 1 suit case

2026-09-06 • via Nuitee
M
Marcel • family_with_children • sk
10
2026-09-05 • via Nuitee
C
CHANGKI • solo_traveller • kr
10
Pros:

이곳이 왜 한국인들에게 많이 알려지지
않았는지 모르겠네요. 서비스, 컨디션 모둔
좋습니다. 추천드려요~^^ 이곳에서 루시찾으시면
많은 도움될것 같아요~~

2026-09-05 • via Nuitee
M
Matthias • solo_traveller • de
9
Pros:

sehr zuvorkommendes Personal, top Lage nicht weit weg vom Strand. Frühstück mit großer Auswahl. Top Hotel kann man nur weiterempfehlen 👍

2026-09-04 • via Nuitee
A
Andrew • solo_traveller • au
9
Great location, excellent rooms and facilities, staff were awesome.
Pros:

The hotel itself was great, beautiful design from the outside and rooms were great. The pools were also wonderful. The staff were exceptional.
The location was unreal, close to the beach and restaurants and bars, everything you need is nearby.

Cons:

The breakfast was a great selection, however the keeping of things like sausage and bacon wasn't always the best.

Also the cool drink tower was filled first and iced up after filled, which meant the drink was hot or warm at the bottom.

You should always place ice in the drink tower before filling.

2026-09-03 • via Nuitee
B
Birgitte • solo_traveller • dk
10
2026-09-02 • via Nuitee
E
Elena • couple • au
8
The reception staff are very friendly and always ready to help especially in giving directions to the tourist areas. Spe
Pros:

Nice hotel. Breakfast buffet got lots of selection. The staff are very friendly and helpful .

Cons:

None

2026-08-30 • via Nuitee
K
Kimi • family_with_children • nz
7
Cons:

No rooftop bar it was empty.

2026-08-30 • via Nuitee
D
Duyen • solo_traveller • au
10
Pros:

Great location and staff were very friendly and nice. Facilities were great, pool and gym were good.

Cons:

We were on the 12th floor and could hear the banh bao guy on the street. But it was alright. Just can be a bit noisy on weekends from bars downstairs but they usually stop at 10pm/10.30pm.

2026-08-25 • via Nuitee
S
shakier • extended_group • nl
8
Op zich prima, locatie prima, ontbijt redelijk, wel gehorig voor de wat er op straat gebeurt, personeel heel aardig en b
Pros:

We hadden 2 kamers, de junior suite was prima maar de tweepersoonskamer was krap. Dus eigenlijk is een junior suite het minimum om niet gergerd te raken van je kamer.

Cons:

De matrassen zijn toe aan een update. De kamers waarin je in een badkuip moet staan zonder douchegordijn zijn absoluut geen aanrader. Geen haakjes om wat dan ook ergens even op te hangen( ook niet in de junior suite). Na aangeven aan Cindy werden klachten wel serieus opgepakt.

2026-08-23 • via Nuitee
V
Vi Van • family_with_children • no
9
Veldig bra
Pros:

God betjening. Ren og fint. Veldig bra beliggenhet

Cons:

Stikkontakt, veldig vanskleig å lade ting

2026-08-20 • via Nuitee
S
Sandhya • family_with_children • my
10
Excellent
Pros:

Very friendly staff especially Loucy

Cons:

Nothing

2026-08-19 • via Nuitee
O
orlane • family_with_children • fr
8
2026-08-18 • via Nuitee
A
akhileshs565 • Family
10
Nice experience
Pros:

I liked the location, ambience and staff of this hotel.
Overall experience is good.

2026-08-14 • via Tripadvisor