Casa Lum

It is a beautiful hotel with a garden inside and my server was Brother Joe Luis who did an incredible job serving me and recommending me a delicious breakfast. I recommend anyone in San Cristobal to come to this cute restaurant and hotel, you will not be disappointed!

Muy buena opción en san cristobal de las casas.

La ubicación

It's located right on the walking street in the center of town, and quiet at night. The staff was very friendly and helpful. The breakfast was very good. They don't use any plastic throwaways.

La localización, servicio e instalaciones

me gustó mucho el diseño y la comida es deliciosa

"An exciting experience—it’s just like being at home! The receptionists on every shift provided excellent service, always available to support us with a great attitude. A special mention goes to the young lady on the morning shift; she was incredibly kind and attentive. Truly excellent customer service!

The place is cozy, magical, and has a wonderful family atmosphere; the room we were assigned made our stay even more pleasant. We didn’t want to leave, and my partner enjoyed it immensely. Another highlight of this hotel is its location; being so close to the city center makes it an excellent choice if you are looking for somewhere cozy yet central.

We will certainly return and recommend it to our fellow travelers, as it is impossible not to share our wonderful stay at Casa Lum. Many thanks to the entire team for their hard work; thanks to you, we are taking home a lovely experience! See you soon."

I'm so lucky to have chosen this hotel! The location is amazingly convenient to museums, restaurants galore, and El Centro.

It's on a pedestrian only street so people-watching is a constant treat, watching couples, travelers, kids...the show never ends.

The staff are available constantly but are not intrusive. In fact, they couldn't be friendlier.

The rooms are comfortable and I had the only upstairs room with a pretty balcony.

The breakfasts are yummy with many options, and the coffees are excellent!

Terrific hotel.

Un hôtel fabuleux, idéalement placé au centre de San Cristobal de las casas dans la fameuse rue piétonne.
Beaucoup de soins ont été apporté à la décoration intérieure avec une chambre très bien équipée et une literie exceptionnelle.
Le personnel a été au petit soin tout le séjour... Bref, nous avons passé un moment merveilleux qui restera parmis notre meilleure expérience de ce séjour en famille au Mexique.

Excelente ubicación y muy buen desayuno

Nothing

Todo, es excelente hotel

It was quiet and the breakfast

Struttura molto bella e ben arredata. Bellissimi gli accostamenti di colore dell’arredamento.

We had a great time staying at the beautiful boutique Casa Lum located on the finest street in the center of San Cristobal. Walking distance in the same street we found so many great restaurants. The hotel staff also booked all our local tours and were very helpful with anything we needed. Our room had a beautiful private garden and we felt safe and comfortable. Thank you for making our stay memorable.

The hotel has flawless aesthetics. incredibly tastefully decorated. The room was cleaned daily, and the staff was friendly. Every morning's breakfast was delicious, and the restaurant was excellent.

Nothing. It’s just centrally located like so many other better properties around it

I stayed one night at Casa Lum in November 2025 and was deeply disappointed, particularly given the price point (£96/night - nearly triple what comparable San Cristóbal hotels charge).

The Issues:

Room Condition: The room is completely unacceptable for this price range. At 1:30pm, with all lights on, the room remains dark with virtually no natural light. The linoleum flooring is badly damaged and buckling at the bathroom entrance. In the shower, tiles are loose and visibly dirty - a basic maintenance failure that raises hygiene concerns. To add insult to injury, my room was located directly next to the cleaners’ quarters - I was woken at 6:20am by staff noise, and only managed to get back to sleep until 8am thanks to my own earplugs.

They clearly also don’t know how to design a room, who would put the TV to the side of the bed? Not that I would spend much time watching TV in such a room.

Service: I contacted the hotel well in advance to request early check-in upon my 8:30am arrival, offering to pay an additional fee if necessary. Rather than clearly communicating their policy or availability (such as confirming they were fully booked until 2pm), they simply said they would “let me know when the room is ready.” This vague response was so unreliable that I felt compelled to book another hotel for a few hours just to have somewhere to rest after my overnight bus journey.

When I arrived at noon, the receptionist had no record of my WhatsApp communication request. Available rooms were clearly listed on the same booking platform I used, yet no effort was made to accommodate an early check-in despite my advance request and offer to pay extra. When she eventually contacted me via WhatsApp, it was to ask me to write a TripAdvisor review - not to inform me my room was ready. I had to ask her if it was ready, and was told it was not. I finally gained access at 1:30pm - the standard check-in time.

No staff member speaks English, which would be understandable at a budget property, but at this price point, the inability to even use Google Translate to communicate with international guests is unprofessional.

Breakfast: As expected given the overall experience, the included breakfast was stingy and disappointing. Despite being served in their own restaurant, a cappuccino - listed on their menu - was unavailable. The only coffee options were watered-down Americano or tea. Rather than offering a choice of omelettes, guests receive only scrambled eggs with ham. Requesting cheese instead costs extra. At this price point, such penny-pinching is inexcusable. When I finished my meagre meal, a box was put in front of me. I was told that the value of this breakfast was 1000 Mexican pesos, so they expected a commensurate tip.

Value: For nearly £100 per night, one expects pristine accommodation and professional service. Casa Lum delivers neither. There are numerous better-value, better-maintained hotels in San Cristóbal.

Recommendation: Unless significant improvements are made to both the property and service standards, I cannot recommend Casa Lum to fellow travelers.