Zest Jemursari by Swiss-Belhotel International

Hotels
•
Zest Hotel
8.3 (53 reviews)
Jalan Raya Prapen 266 , Surabaya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Noise from the street
Cleanliness issues

Categories

Cleanliness
7.45
Some cleanliness issues mentioned due to mold in the shower and dishes left in the hallway.
Service
8.95
The staff is very friendly and responsive, accommodating needs like early breakfast.
Location
7.95
Conveniently located close to the airport and public transport, but noisy due to traffic.
Room Quality
7.95
Rooms are modern and comfortable, but some noise from the street is present.
Amenities
8.45
Well-equipped rooms and good WiFi.
Value for Money
8.45
Good value for the quality and comfort offered.
Food and Beverage
8.95
Excellent breakfast with many options.
Overall Experience
8.25
Overall a pleasant stay with notable comfort and service, despite some noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:26

Property Description

Modern Accommodation with Convenient Location
Zest Jemursari by Swiss-Belhotel International offers a cosy stay just a short drive from Plaza Marina Surabaya. The modern rooms feature comfortable amenities like a seating area and flat-screen TV, providing a relaxing retreat after a day of exploring the city.

Delicious Dining Options and 24-Hour Room Service
Guests can indulge in a variety of Indonesian and western dishes at Citrus Cafe and Restaurant or opt for the convenience of 24-hour room service. The culinary offerings cater to diverse preferences, ensuring a satisfying dining experience throughout your stay.

Efficient Services and Assistance
With a 24-hour front desk, the hotel's friendly staff are always available to assist with laundry, luggage storage, and any other needs. Their dedication to providing top-notch service enhances the overall guest experience.

Experience comfort and convenience at Zest Jemursari by Swiss-Belhotel International - book your stay now for a memorable visit to Surabaya!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 53 reviews
Cleanliness: 7.45
Service: 8.95
Location: 7.95
Room Quality: 7.95
Amenities: 8.45
Value for Money: 8.45
Food and Beverage: 8.95
Overall Experience: 8.25
C
Chris • solo_traveller • nl
7
Pros:

Het personeel.

Cons:

De kamer grote.
Is vrij klein,we hadden een kamer met 2 bedden.
Tessen het bed en het bureau en bankje was 35 tot 40 cm ruimte.
Tussen de 2 bedden 15 cm
En tussen bed en badkamer 35 cm.
De maten zijn uiteraard geschat,ik ben niet met een centimeter gaan rondlopen.

2026-01-29 • via Nuitee
R
Roseno • solo_traveller • id
8
Pros:

Suasana kamarnya yg sudah direnovasi

Cons:

Ruang makan yg kecil dan menu makanan kurang banyak

2026-01-13 • via Nuitee
T
Taufiq • family_with_children • my
10
2026-01-08 • via Nuitee
D
Dyan • family_with_children • ee
9
Pros:

The staffs are helpful

Cons:

Room Occupancy are high, so early check-in was not possible.

2025-12-28 • via Nuitee
L
Lisa • couple • id
9
2025-10-19 • via Nuitee
N
Ngurah • couple • id
3
disappointed. I was booking for my parents. in booking. there is no information in front that hotel was under renovation
2025-09-30 • via Nuitee
R
Ramona • couple • de
7
Pros:

zweckmäßig für eine Nacht mit bequemem Bett und nah zu Flughafen und Bahnstation, umfangreiches und leckeres Frühstück, unkomplizierter Checkin, gute ausgestattetes Zimmer mit Kofferablage, Sitzbank,Wasseroberfläche und Wasser

Cons:

relativ sauber, aber ein paar Fugen in der Dusche haben geschimmelt und es Stand andauern abgegebenen Geschirr im Flur, das wahrscheinlich vom Zimmerservice abgeholt werden sollte. Die Moscheen in der Umgebung sind ultralaut, da die Lautsprecher direkt auf das Hotel ausgerichtet sind (zumindest in den oberen Etagen).

2025-09-14 • via Nuitee
O
Olivia • extended_group • gb
9
2025-08-14 • via Nuitee
R
Rocio • couple • es
9
Acogedor
Pros:

El personal del hotel muy amable, teníamos el desayuno contratado pero nuestro vuelo salía muy pronto y nos lo hicieron para llevar y estaba riquisimo. El hotel es cómodo, con iluminación cálida y acogedora, la TV tiene opciones en inglés, el WiFi funciona bien. Tuvimos un problema con el lavabo y vinieron muy rápido a solucionarlo. Nuestra habitación estaba en la planta 11 y las vistas eran bonitas.

Cons:

No le pongo el 10 porque el hotel es algo ruidoso, se oye el tráfico de la calle y en nuestro caso también se oía algo que golpeaba rítmicamente en la fachada del edificio, nunca supimos lo que era, se solucionaba con tapones para los oídos pero era incómodo. En la ducha estaría bien poner una balda ya que no hay espacio para dejar nada.

2025-08-08 • via Nuitee
C
Chris • family_with_children • nl
8
Pros:

Nice hotel close to the airport, with modern rooms.
There are several restaurants nearby, but you need to cross a busy street to get to them.

The breakfast buffet is very good.

Cons:

There was lots of noise from the busy street the hotel is next to, the windows hardly block the noise, even on the high floors.

2025-07-21 • via Nuitee
D
Dato Aziz • solo_traveller • bn
6
2025-07-08 • via Nuitee
D
Dune • young couple • nl
4
Disappointing
Pros:

The breakfast was very diverse and nice as well as the water station in the hallway.

Cons:

The staff was watching something on their phone while helping us, so they forgot to hand me my passport back and I had to ask for it.

The smell in the hotel as well as the room was quite uncomfortable..
There was some mold in the shower, the sheets had stains and the airconditioning smelled as well. It worked though.

The most uncomfortable was the isolation of the room. We weren’t able to open a window as the staff told us prior, which we didn’t want to either way, but the sound from the street was as if there weren’t any windows whatsoever. We were there on a day which is quite important to the Islam and that meant we heard incredibly loud screaming the entire night. It stopped around 9am… The bad isolation of the room made it impossible to sleep.

2025-06-07 • via Nuitee
M
Masidayu • group • sg
9
Superb
2025-06-01 • via Nuitee
I
Iannunala • review category business travellers • ph
10
Exceptional
2025-04-24 • via Nuitee
N
Noened • family with young children • id
9
Superb
2025-04-05 • via Nuitee
N
Noened • family with young children • id
8
Very good
2025-04-05 • via Nuitee
A
Anung • young couple • jp
8
Very good
2025-03-17 • via Nuitee
N
Noened • family with young children • id
8
Very good
2025-02-27 • via Nuitee
C
Carina • solo traveller • nl
8
Very good
Pros:

Room was comfy and clean

Cons:

On a busy street, couldn't sleep very well unfortunately

2025-02-24 • via Nuitee
G
Gregory
10
Pros:

This property was in neat, clean condition with modern facilities and nice staff.

2025-02-14 • via Nuitee