Kwa'lilas Hotel

Hotels
8.7 (1492 reviews)
9040 Granville Street , Port Hardy , CA
+1 855-949-8525

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great food options
Polite and helpful staff
Cons:
Disorganized front desk
Inadequate maid service

Categories

Cleanliness
8.19
Some comments mentioned the need for better cleaning focus in certain areas, affecting the perceived cleanliness.
Service
8.66
Most reviews indicate decent service, but one negatively highlighted the front desk experience.
Location
9.2
The hotel is well-located and convenient, with many mentioning its favorable position.
Room Quality
8.85
Rooms described as comfortable and spacious, with a generally positive reception.
Amenities
8.68
Facilities like the pub and restaurant were well appreciated, though some amenities were noted as lacking.
Value for Money
8.14
Some guests felt the experience didn't justify the price, impacting the value perception.
Food and Beverage
9.19
The food was highly praised, particularly in the restaurant, elevating the overall dining experience.
Overall Experience
8.66
Overall sentiments were mixed, leaning towards a generally positive experience, balancing out highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:08

Property Description

Unique Location on North Vancouver Island

Authentic Aboriginal Art and Cultural Experiences

Convenient Amenities and Nearby Attractions

Experience the charm of North Vancouver Island at Kwa'lilas Hotel, where tradition meets modern comfort. Immerse yourself in the rich local culture showcased through authentic Aboriginal art and engaging cultural experiences. Enjoy the convenience of on-site dining, free WiFi, and picturesque ocean or mountain views. Explore nearby attractions like Port Hardy Museum and embark on eco-adventure tours guided by local experts. With a prime location just minutes from the waterfront, Kwa'lilas Hotel is your gateway to a memorable island getaway. Book your stay now and make the most of your North Vancouver Island experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YZT

Location

Guest Reviews

8.7
Based on 1492 reviews
Cleanliness: 8.19
Service: 8.66
Location: 9.2
Room Quality: 8.85
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 9.19
Overall Experience: 8.66
T
Thompson • couple • ca
8
Pros:

The location is great, close to all the main stores and restaraunts. Was just down the street from where I needed to be.

Cons:

I was catching the ferry later that day and asked to extend my stay, so a late check out so I wouldn't have to wander around port hardy with my bags. Usually hotels accomodate with maybe a $100 fee but I had to pay $200, almost a full night for 3 extra hours. I was not impressed but really had no choice as I had my 86 year old father with me and needed him to be comfortable.

2026-10-30 • via Nuitee
V
Victor • family_with_children • ca
6
Pros:

Location

Cons:

Poor customer service

2026-10-27 • via Nuitee
K
Kirill • couple • de
10
2026-10-25 • via Nuitee
H
Heidrun • couple • de
10
2026-10-24 • via Nuitee
C
Crystal • extended_group • ca
10
It was quick, 1 night stay with 2 family members. The room was clean and well maintained.
Pros:

Conveniently located, within walking distance to the downtown shops and ocean front walkway. Was clean, and a great price point.

Cons:

There was 1 staff member in the restaurant that was not someone who belongs in the front end or service industry. Everyone else was great.

2026-10-24 • via Nuitee
C
celia • family_with_children • gb
9
2026-10-24 • via Nuitee
M
Mauricio • couple • ca
9
2026-10-21 • via Nuitee
M
Mauricio • couple • ca
9
2026-10-21 • via Nuitee
V
Valarie • couple • ca
8
2026-10-19 • via Nuitee
R
Roelof • couple • ch
8
2026-10-17 • via Nuitee
D
Darcy • couple • ca
10
2026-10-15 • via Nuitee
D
Donald • extended_group • ca
9
A nice place to stay in Port Hardy
Pros:

Everything with the room was great. It was very clean and comfortable with nice First Nations decor.

Cons:

Checking in at 1:30 am was slow because there were many people who had just arrived by ferry from Prince Rupert and only one person on the desk.

2026-10-14 • via Nuitee
M
Maria Rosa • family_with_children • pt
10
2026-10-14 • via Nuitee
D
Donna • solo_traveller • ca
8
Good stay as a prelude to a great fishing lodge experience.
Pros:

Good hotel for a more remote location.

2026-10-14 • via Nuitee
M
Marie-andree • solo_traveller • ca
9
2026-10-12 • via Nuitee
M
Margo • couple • ca
8
Good, love the native carvings.
Pros:

Cafe/pub in house.

Cons:

Kind of a musty smell on arrival.

2026-10-07 • via Nuitee
B
Blatter • solo_traveller • ch
9
Pros:

Es war gut

Cons:

.

2026-10-07 • via Nuitee
J
Jane • solo_traveller • ca
10
2026-10-07 • via Nuitee
J
John • couple • ca
7
Nice quiet hotel!
Pros:

Good location, quiet hotel, comfortable beds, and clean. Coffee maker in room, kettle available upon request. No daily maid service - only upon request.

Cons:

Nice large shower but very slippery when wet and no bars to hold onto which is dangerous.

I use a wheelchair and there were no marked handicap parking spots and it was very hard to handle the big heavy doors to the lobby as they had no electric handicap buttons.

2026-09-19 • via Nuitee
B
Brannan • couple • ca
7
Comfortable bed and nice decor.
Pros:

Decor and bedding. Liked that we could open the windows in the room and didn't have to use air conditioner.

Cons:

We asked for our room to be serviced and it wasn't. Had to go to desk and ask for coffee refill, etc. We feel room service should be automatically included, shouldn't have to request it. Would like to have tried the restaurant but it was closed both nights.

2026-09-18 • via Nuitee