Mercure Tbilisi Old Town

Hotels
•
Mercure
9.2 (728 reviews)
Vakhtang Gorgasali Street 9 , Tbilisi City , ge

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Comfortable stay
Cons:
Weak shower water pressure
Limited breakfast options
Issues with mattress softness
High breakfast cost

Categories

Cleanliness
8.89
Generally clean as mentioned, but some reviews hinted issues such as weak water flow.
Service
9.86
Friendly staff and good service mentioned, though some concerns about reception staff.
Location
10
Great location consistently praised across reviews.
Room Quality
8.9
Rooms described as clean and comfortable, but some reports of mattress softness.
Amenities
8.85
Spa facilities noted positively; however, restaurant quality received negative feedback.
Value for Money
8.88
Concern about high breakfast price and overall value wasn't always satisfying.
Food and Beverage
8.34
Negative feedback on breakfast options and quality.
Overall Experience
9.89
Overall very positive, with good amenities and a high comfort level.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:42

Property Description

Luxurious Spa Center and Free WiFi
Indulge in relaxation at our spa center with sauna and hammam, and stay connected with complimentary WiFi throughout the property.

Delectable Dining Options
Savor a delightful culinary experience at ASADO Steakhouse Restaurant & Lobby Bar, and enjoy breathtaking city views at Rooftop Terrace Bar SKY7 while sipping on your favorite drinks.

Prime Location for Sightseeing
Explore nearby attractions such as Narikala Fortress and Shardeni Street just a short walk away, and immerse yourself in the vibrant culture of Tbilisi.

Experience the perfect blend of comfort and convenience at Mercure Tbilisi Old Town. Book now for an unforgettable stay!

Important information:

Please note that payment will be charged in GEL.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TBS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 5 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 728 reviews
Cleanliness: 8.89
Service: 9.86
Location: 10
Room Quality: 8.9
Amenities: 8.85
Value for Money: 8.88
Food and Beverage: 8.34
Overall Experience: 9.89
R
Renata • couple • ru
7
У нас были две раздельные кровати. Очень маленькие. И безумно неудобный МЯГКИЙ матрас. Сам матрас был очень мягкий , и е
Pros:

Расположение. Парковка.

Cons:

Матрас

2026-06-27 • via Nuitee
J
Jawhar • couple • ae
8
One of the best in Tbilisi
Pros:

Good service. Good breakfast. Clean

2026-06-25 • via Nuitee
R
Rachel • couple • il
10
תענוג היה מאוד כיף
Pros:

המלון מאוד מרכזי ונוח להגיע לכל מקום ממנו . ושיש פאב בתוך המלון תענוג

Cons:

שארוחת האוכל מאוד פשוטה ואפשר לשים קצת יותר מאכלים

2026-06-22 • via Nuitee
K
Kamil • couple • kz
8
Pros:

Завтрак и расположение очень понравилось, чистота в номере.

Cons:

Утром 14.06 у нас в номере, в розетке сломалась вилка зарядки телефона, попросили на ресепшене прислать техперсонал вытащить вилку перед завтраком, показали и передали видео с объяснением. Прождали 2 часа, так и никто не пришел, пришлось самим двумя деревянными палочками вытащить

2026-06-19 • via Nuitee
S
Samvel • couple • am
10
Pros:

Crazy memories❤️😁✌🏻✌🏻

2026-06-19 • via Nuitee
B
Bilha • solo_traveller • us
10
Pros:

Nice room
Great and helpful staff

2026-06-15 • via Nuitee
G
Gideon • solo_traveller • gb
10
Great relaxing stay.
Pros:

Very nice clean and comfortable hotel with relaxed vibe and very helpful staff, Great location too.

2026-06-14 • via Nuitee
A
Abdulaziz • solo_traveller • sa
10
Pros:

روح العاملين وتعاونهم

Cons:

موظفين نظافة الغرف ينقصهم الدقة في النظافة

2026-06-13 • via Nuitee
J
Julian • solo_traveller • de
9
2026-06-13 • via Nuitee
A
Attila • extended_group • tr
8
2026-06-12 • via Nuitee
S
Sudri • solo_traveller • il
10
2026-06-11 • via Nuitee
D
David • solo_traveller • ch
7
Quality hotel ruined by noise.
Pros:

High quality room. Off street parking lot. Excellent restaurant.

Cons:

Terrible sound insulation (windows) made sleeping impossible without earplugs. Road noise very loud and rooftop bar turns into a noisy disco on weekends. Completely ruined the experience. !

2026-06-06 • via Nuitee
D
Daniel • solo_traveller • lu
10
Pros:

+kostenloser Parkplatz beim Hotel
+sehr schöne bequeme Zimmer

Cons:

-Frühstück war etwas teuer

2026-06-05 • via Nuitee
F
fransisko • solo_traveller • il
10
התאהבתי, נשאר טעם לעוד
Pros:

בעיר העתיקה, במרחק הליכה לרוב האתרים הפופולריים. מלון ברמה גבוהה בכל הבחינות. ארוחת הבוקר מגוונת ועשירה.

2026-06-05 • via Nuitee
E
EverardA1 • Business • Dubai, Emirate of Dubai
10
Mari Lizi
Pros:

⭐⭐⭐⭐⭐

Mari Lizi at Mercure Tbilisi was amazing. Very cheerful, professional, thoughtful, and extremely helpful. She went out of her way to assist and made everything feel easy with her excellent communication skills. Truly great service. Highly recommended.

2026-06-03 • via Tripadvisor
O
Oybek • family_with_children • uz
8
2026-06-02 • via Nuitee
A
Anastasia • solo_traveller • ru
8
2026-05-31 • via Nuitee
K
Kim • couple • ru
8
Pros:

프론트데스크에서 매우 친절하고 한국어를 잘 하는 직원을 만났습니다.

2026-05-29 • via Nuitee
K
KeenPhotographer-11 • Couples • Birkdale, Redland City, Brisbane Region, Queensland
8
One of the better hotels of our 19 different stays across this region.
Pros:

4.5 stars in reality and one of the better hotels of our 19 different stays across this region.
We stayed 2 nights in a std room #314 from 13 May as part of an Adventures Abroad tour group. The hotel is in a good location, close to the edge of the Old Town.
The Hotel though fronts a very busy main road so rooms as far back as possible would be quieter. The building next door is undergoing a reno and there must be a guard dog locked in the construction space, because it barked most of the night and early morning.
The hotel pleasingly has two large efficient lifts.
The room windows can be opened and the room air con thermostat actually worked and thus the room could actually be cooled. This is needed as the top quilt is so thick / hot.
The room was clean and larger than many regional hotels that we stayed in. A great feature was the good space for 2 moderate sized suitcases on a low wall shelf. Why more hotels that think that they are 4 star rated, do not supply this needed feature for world travellers, baffles me.
We had to ask for a 2nd bath towel on first entering the room and the housekeeping lady who then delivered this, looked very unhappy. The towels are not large and are quite thin.
There was an available room safe AND it was secured.
The in room wi-fi was very good.
The bathroom looked very modern BUT there is no plug supplied for the vanity sink and no mechanism otherwise to seal that basin. Who designs these hotel rooms? Someone who has never actually tried to live in them as a world traveller does. We spend 100/120 nights / year travelling the world and it is these little things that can really annoy. Since the cost to have a shirt or a pair of trousers laundered here was a ridiculous $9.50 AUD / item we wanted to hand wash some items in that sink. There is only a walk in shower otherwise too ie no bath. The shower floor is really slippery when wet and no anti slip mat was supplied. Is the hotel manager reading this? Please then action.
The shower movable outlet also could not be locked in an above head height. Why does the hotel not supply a paper form for guests to flag on check out, such minor room maintenance items?
The compressor fridge in the room was very hot on the outside, so I unplugged it. Despite the sign on this fridge that says that the hotel supplies free minibar items; this is no longer so, other than 2 bottles of drinking water / night.
The kettle, etc was appreciated.
For our queen sized bed the bottom fitted sheet was too small. Why use dbl bed sheets on a larger mattress? The mattress was very soft and very saggy on the edges. The two pillows / person are pretty + pretty useless, as they are so thin and fluffy.
The breakfast was very good and you can order, a made to please omelet. The dining space though is small when there are several tour groups all trying to use it for an early morning departure.
We ate a pleasing dinner in house one evening. The cost of the top of the range imported steaks there from Oz was however way beyond our budget.

2026-05-28 • via Tripadvisor
R
Reslysten54 • Friends getaway • Vienna, Fairfax County, Virginia
8
Good location
Pros:

Located in the attractive Old Town, this hotel offers well appointed rooms with comfortable beds, in-room safe, fridge and a desk.

2026-05-25 • via Tripadvisor