Garner Hotel Houston - Westheimer by IHG

Hotels
•
Garner
5.5 (93 reviews)
2451 Hayes Road , Houston , US
+1 832-658-2550

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Some guests found the property acceptable
A few guests reported an enjoyable stay or gave high ratings
No complaints about location/amenities/F&B in the reviews
Cons:
Roach infestation — rooms unclean and uncomfortable
Poor/hostile service for some guests (unresponsive staff, refusal of service, police involvement)
Wrongful charging / poor value for money
Multiple guests stated they would not return

Categories

Cleanliness
2.5
Multiple reviews report roach infestation and unclean conditions; guests described the stay as uncomfortable and unclean.
Service
4.5
Mixed but below standard: reports of unresponsive staff, refusal of service (guest turned away), and front desk unable to resolve the infestation issue promptly.
Location
8.5
Standard quality for this hotel tier
Room Quality
3.5
Property described as acceptable in structure but room quality severely impacted by roach infestation.
Amenities
8.5
Standard quality for this hotel tier
Value for Money
3
Poor value: at least one guest reports being wrongly charged and felt the cost was not justified given the experience.
Food and Beverage
8.5
Standard quality for this hotel tier
Overall Experience
5
Mixed overall: some guests had very positive stays, while others experienced severe issues (roaches, refusal to stay, police involvement), yielding a slightly below-average overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Convenient Location
Country Inn & Suites by Radisson Houston Westchase-Westheimer is strategically situated within close proximity to popular attractions such as CityCentre and The Galleria, offering easy access to Houston's key destinations.

Comfortable Accommodation
The hotel provides modern rooms equipped with essential amenities including free WiFi, flat-screen TVs, and cozy seating areas. Guests can enjoy a complimentary breakfast and access to a fitness centre during their stay.

Business and Leisure Facilities
With a business centre and a helpful 24-hour front desk staff, the hotel caters to both business and leisure travelers, ensuring a convenient and enjoyable experience for all guests.

Book your stay at Country Inn & Suites by Radisson Houston Westchase-Westheimer for a memorable Houston getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

5.5
Based on 93 reviews
Cleanliness: 2.5
Service: 4.5
Location: 8.5
Room Quality: 3.5
Amenities: 8.5
Value for Money: 3
Food and Beverage: 8.5
Overall Experience: 5
S
Sonia • family_with_children • us
10
I give it a 10 rating for excellent
Pros:

I really enjoyed my stay there.

2026-10-21 • via Nuitee
C
Cheryl • couple • us
1
我覺得他們實在是太過份，他們即然不歡迎我去住，為什麼還要收我一天的住宿費用？我打電話去他們都不接電話，我才親自去的，結果他們不但是把門關起來，還報警害我去坐牢。
Pros:

我根本就沒有住在哪裡。

Cons:

我根本就沒有住在哪裡，他們還收了我一百多元，他們還報警，害我去坐牢。

2026-10-12 • via Nuitee
D
Derrek • solo_traveller • us
8
2026-08-25 • via Nuitee
A
Ann • couple • us
1
Will never return to this hotel and will tell everyone I know who might be planning to stay about my experience there.
Pros:

The property would have been acceptable but is infested with roaches. I did report to the front desk, but I know it was nothing the could do at the time.

Cons:

Roaches, made the whole stay uncomfortable and unclean. I had to buy roach spray to contain them. I’ll be sending a letter to whoever that can do something about this situation so nobody else has to experience what we did. Very unhappy guests. I didn’t think at the time to snap pictures.

2026-06-18 • via Nuitee
D
Duyen • solo_traveller • vn
1
2026-06-09 • via Nuitee
Y
Yarbough • solo_traveller • us
10
Pros:

Everything

Cons:

I liked everything

2026-05-31 • via Nuitee
J
Joselyne • solo_traveller • us
10
Good
Pros:

Good

Cons:

Good

2026-04-30 • via Nuitee
J
Joselyne • couple • us
10
2026-04-30 • via Nuitee
K
kevin • couple • us
1
2026-04-30 • via Nuitee
D
Daniel • solo_traveller • us
9
2026-04-26 • via Nuitee
S
Silva • couple • us
1
Cons:

Phone and outlets in my room did not work. I called a week later about my deposit. Front desk was very rude. Trying to rush me off the phone.

2026-04-25 • via Nuitee
T
Tanya • couple • us
10
My stay was excellent
Pros:

The location was accessible to everything I needed food, shopping, etc

Cons:

It’s been 11 days and I still haven’t received my deposit back, When I call no one has information as to why

2026-04-23 • via Nuitee
A
Alexandra • couple • us
10
2026-04-21 • via Nuitee
L
Latasha • couple • us
5
it was okay, not what i expected. but the room was good
Pros:

it was in a good part of town

Cons:

the power was out for at least an hour. the wifi didnt work properly

2026-04-14 • via Nuitee
Y
Yuly Andrea • solo_traveller • us
2
Deberían existir un seguimiento a este hotel
Pros:

La ubicación

Cons:

Desde que llegué hasta que me fui un mal servicio del personal! Las instalaciones aparentemente nuevas pero demasiado sucio, cucarachas caminando en toda la habitación!

2026-04-07 • via Nuitee
R
RAUL • solo_traveller • mx
3
2026-04-05 • via Nuitee
M
Michael • couple • us
4
Pool but not open yet
Pros:

The place was fairly clean and it wasn't noisy.

Cons:

I booked this place because online it said they have a pool there. However upon my arrival the guy said in his opinion it wasn't summertime yet. I was very disappointed and if I could have canceled i would have

2026-04-03 • via Nuitee
S
Sha’novia • extended_group • us
1
Pros:

Nothing

Cons:

When I first arrived, I observed two roaches in the room, which is a serious cleanliness concern.

Additionally, the hotel’s internet system was down, and I was told I had to pay the deposit in cash or I would be denied service, which was very inconvenient and unexpected. After about an hour, they were finally able to manually process my card.

On top of that, the front desk employee was rude and unprofessional during the interaction.

I would like this issue documented and escalated, and I’m requesting a resolution regarding the condition of the room and the service I received.”

2026-04-03 • via Nuitee
D
Denecia • family_with_children • us
2
They need to be shut down, fumigated, remodeled, and re-staffed
Pros:

What I liked about the property is that it was in the middle of everything restaurants stores gas stations. It was the perfect location and about 20 minutes. Travel out to. Everything’s

Cons:

It was dirty. It wasn’t clean. Staff wasn’t welcoming at all. The hotel was horrible. I had roaches in my room. The neighbor across the hall had roaches in her room. Our phone in the room didn’t work the toilet keep messing up ! Seems like they didn’t even wash the covers or sheets or towels wasn’t happy at all

2026-04-01 • via Nuitee
R
rigoberto • solo_traveller • pa
8
Goodplace to stay
Pros:

Location, comfort and cleaness

Cons:

Check out at 11 am. It would be at 12 md.
I renew may reservation and they call me many time because they rush me to sign the new reservation.
They hold me $100 as a deposit and I dont receive the refund yet. I sended a Email, about the issue and I still waiting..

2026-04-01 • via Nuitee