Quirk Hotel Richmond

Clean room

We have stayed at the Quirk before and loved it. Clearly, there has been a management change as it is a completely different hotel. Our room was spartan, not very clean, with broken door handles and worst of all, NO HOT WATER. Zilch. After a long day of working and driving, all you want is a clean room, hot shower and a comfy bed. Absolutely none of those were present. Sheets felt like sandpaper. Sad that this once lovely hotel has fallen so far so fast.

We stayed at Quirk Hotel for our wedding weekend (we also got married in the hotel), and our stay was truly terrible. Quirk is obviously beautiful, which is why we wanted to get married there, but the appeal stops there. We didn't have hot water in any of the rooms that we or our wedding guests were staying in throughout the hotel for the entirety of a 3-day stay even after letting the front desk know. The TV in the bridal suite didn't work (cracked screen so no picture only sound), and after we let the front desk know, we waited over an hour for someone to come replace it but no one ever came. Quirk clearly values aesthetics more than the actual guest experience.

Location and quirkiness. Good art program and buzzy bar.

Too expensive. Indifferent service. Uncomfortable beds. Failure to adhere yo their own published policies. Very overrated. “Art” is a bunch of twee pastel cutesiness

Fantastische inrichting.
Comfortabele kamers.

Wunderschönes Hotel

Love the location!

My husband booked me 2 nights to rest and recharge after a very long and stressful month. I was quite happy to be coming back having celebrated my daughter's birthdays with you in the past and staying there with my husband before. I had a very positive feeling coming in. The young man that checked me in gave me the American Express voucher that was a nice exciter as I checked in, I valeted my car and headed up. I found 2 box fans in my room, and a very hot room. Presentation and feel were terrible.
I went back down, and asked if he maybe gave me the wrong room, he said they were trying to get an electrician to fix and that they might be able to. I asked what they were going to di if they couldn't fix it as for $435/night, I expect basics of comfort, dark and quiet to rest and recharge. He said they weren't sure if the electrician was coming or not and there were no more rooms. I asked for a manager. He had been sitting and watching from the table next to the desk the whole time. He told me it would "kick on and off" but he couldn't fix it. He also said he was about to take it offline, but we booked it before he could. I asked why he let me check in without disclosing it and let me valet my car. He offered no empathy, no explanation. Truly the worst customer expereince I ahve had in so many years. I broke into tears. I was so tired and no kindness with that kind of surprise was not nice. I asked for a full refund and for my car back. I called Am Ex who called him and processed the cancellation. He wrote me an email saying he called them which simply was not true. So very disappointed that this institution that I had such lovely memories at has been so diminished due to lack of care.

They allowed me to lug my suitcase upstairs find this dissapointing site and come back down, have to go back up and get my things and make 2 follow ups for the valet and room cancellations. Sad state of affairs at the Quirk.

Loved the hotel - food was ok. But I'll definitely be coming back.

No hot water. When we called, the front desk says that the hot water is out on the entire floor and they knew that before they checked us in, they’ve been getting many complaints, and engineers won’t be able to look at the problem until tomorrow. Weird a hotel of this size wouldn’t have an engineer on staff. why would you allow guests to stay? Bathroom is visibly dirty with literal hair. Loud noise coming from vent in bedroom that is not controllable. Decor is cheap and dated - giving ikea from 5-8 years ago. Floor is cheap laminate and we have a view of an interior building. Rate was over $500 a nt.

Used to love staying here. While the lobby is still gorgeous and the food is pretty good, it's more like a Comfort Suites than a cool boutique hotel. The service was abysmal, and the condition of the rooms and other facilities has deteriorated.

I attended Quirk for a business meeting and found they had a great atmosphere with large nicely appointed rooms and meeting rooms. The rooftop bar was a great place to meet with our team in the evenings.

I found this hotel through TikTok and thought it would be fun for my teenager. Walking into the hotel, she did that teenaged girl gasp thing where you think something’s wrong but they are just excited. She loved the look and energy of the entire place. We were close to food places and a large thrift/vintage store (walkable). The staff was friendly and greeted us warmly. We dined in the hotel restaurant, pricey so prepare to go offsite if you want more economical prices. I would recommend and I would definitely stay again.

Spare but clean hotel room, looked like it was decorated by a child and felt like it was run by kids who decided to open a hotel. Room was clean and relatively inexpensive. Arty Neighborhood, not many good food options nearby. Very noisy due to lively neighborhood and rooms were noisy too. lobby restaurant was not great and roof bar made hotel a destination which is nice.

Chic and unique hotel. Very Richmond. Good old southern hospitality from the moment we walked into the pink and white and softly lit lobby. The lady at the front desk was gracious and made us feel like this was home -away-from-home. The room was spacious and comfortable with fun pink decorative elements. Great rooftop terrace with citiscape all around. Stylish cafe with pleasant staff who served up a good old fashion. We had such a cozy overnight at the Quirk!

The colors hit you as soon as you walk into the Quirk. It’s mood changing! Then you notice the bright, fun decor and equally fun and bright guests. Finally the pleasant staff greets you and checks you in. Honestly, I just wanted to stay there in the lobby.
The room was exceptional, as was dinner in the Lobby Bar. Even the valet service was flawless. Finally, at night I took a short, pleasant walk around the artsy neighborhood. I’m going to find reasons to come back to Richmond just so I can stay at the Quirk again!