Tsai Hotel and Residences

Hotels
7.8 (239 reviews)
11 Wilson Street, Barangay Lahug , Cebu City , ph

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Facilities for disabled guests
Ironing service
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Affordable rates
Friendly staff
Cons:
Cleanliness issues
Poor service experience
Noisy environment

Categories

Cleanliness
6.19
Several complaints about cleanliness and maintenance issues.
Service
8.16
Mixed sentiments; some friendly staff but also reported poor customer service.
Location
9.2
Many reviews praised the hotel location as strategic and convenient.
Room Quality
7.15
Issues reported with room amenities and maintenance.
Amenities
7.68
Limited amenities; some mention of basic necessities not being provided.
Value for Money
9.14
Multiple reviews indicate good value for the price paid.
Food and Beverage
6.69
No meals available within the hotel; food options outside.
Overall Experience
8.16
General sentiment is positive, though some substantial issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:27

Property Description

Modern Rooms with Private Balcony
Experience comfort in our bright rooms with a private balcony, air conditioning, and a flat-screen TV.

On-Site Restaurant with Local Specialties
Indulge in local flavors at our restaurant and enjoy the convenience of dining on-site.

Convenient Location
Located just a 3-minute walk from JY Square and a short drive from the center of Cebu City, Tsai Hotel and Residences offers easy access to key attractions.

To book your stay at Tsai Hotel and Residences, visit our website or call our 24-hour front desk.

Important information:

Please note that the spa and wellness center comes with a surcharge.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: CEB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for ₱ 1,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 239 reviews
Cleanliness: 6.19
Service: 8.16
Location: 9.2
Room Quality: 7.15
Amenities: 7.68
Value for Money: 9.14
Food and Beverage: 6.69
Overall Experience: 8.16
E
Evgenii • family_with_children • ru
7
Pros:

Довольно просторный номер с балконом.
Хорошее месторасположение, рядом есть рестораны и торговый центр.

Cons:

Номер довольно уставший, мебель старая.
Интернет нестабильный, постоянные обрывы связи

2026-03-12 • via Nuitee
T
Tony • family_with_children • au
8
2026-02-23 • via Nuitee
M
makena • couple • us
8
2026-01-27 • via Nuitee
M
Melody Faith • family_with_children • ph
10
2026-01-25 • via Nuitee
M
MAHER • solo_traveller • id
9
2026-01-24 • via Nuitee
C
Chuchi • extended_group • ph
5
2026-01-24 • via Nuitee
C
Cecil • extended_group • us
8
It was nice and it’s close to mall and restaurants.
Pros:

The staff were very helpful 😊

Cons:

Can’t think about bad for the price and location.

2026-01-22 • via Nuitee
P
Peachy Claire • extended_group • ph
8
2026-01-20 • via Nuitee
M
Mary Anne • family_with_children • ph
8
Maybe you can upgrade the facility inside the rooms
Pros:

Accessible location

Cons:

Old model facility

2026-01-20 • via Nuitee
L
Lordgani • family_with_children • ph
9
2026-01-14 • via Nuitee
L
Lordgani • couple • ph
9
2026-01-14 • via Nuitee
J
Joyce • family_with_children • ph
9
Pros:

Locatiom

Cons:

None

2026-01-10 • via Nuitee
R
Robert • family_with_children • ca
7
The good and bad
Pros:

Good location, friendly staff

Cons:

Always had to say for toilet paper, fridge didn't work

2025-12-22 • via Nuitee
T
Tuule • family_with_children • ug
8
2025-12-15 • via Nuitee
V
Vigil • couple • us
3
Hotel had no insulation against outside noise
Pros:

Did not like the noisy location and hotel had no insulation

Cons:

Noisy location and hotel had no insulation; poor bathroom design

2025-12-11 • via Nuitee
J
Jezreel • solo_traveller • jp
3
Pros:

accessable

Cons:

not enough for neccessities

2025-12-07 • via Nuitee
D
Daryl James • couple • ph
8
2025-12-05 • via Nuitee
N
Norman Carl • family_with_children • ph
7
Pros:

Nice bed and room

Cons:

No cable channels

2025-12-02 • via Nuitee
G
Guadalupe • couple • us
8
Comfortable
Pros:

Location

Cons:

Construction on going by the back lobby

2025-11-29 • via Nuitee
G
Guadalupe • couple • us
8
Comfortable
Pros:

Location

Cons:

The elevator closes too fast

2025-11-29 • via Nuitee