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Discover a serene escape at Louis St Elias Resort & Waterpark, where luxury meets family-friendly fun in the heart of Paralimni.
Indulgent Spa Experiences
Unwind at our full-service spa, featuring rejuvenating massages, body treatments, and facials that will refresh your mind and body.
Vibrant Recreational Amenities
Dive into excitement with two outdoor swimming pools, an attached winery, and a thrilling water park for all ages, plus a complimentary beach shuttle to the nearby coastline.
Culinary Delights
Savor international cuisine at our Lemon Tree restaurant, or enjoy a refreshing drink from the poolside bar while soaking in the sun, with all-inclusive dining options available for a hassle-free experience.
Escape to paradise—book your stay now at Louis St Elias Resort & Waterpark for an unforgettable getaway!
Pets not allowed
Contactless check-out is available
Car recommended
No elevators
Professional property host/manager
Pets not allowed
Contactless check-out is available
Car recommended
No elevators
Professional property host/manager
Contactless check-in is available
No cribs (infant beds) available
We stayed here from the 20th Oct to 30th Oct. Overall we had a great time and were sad to be returning home. I will break it down as follows,
Food - Amazing! They have different themed night throughout the week and overall the food was a really good standard and hot. The buffet did get extremely busy and noisy in the early evening making the restaurant feel really full. The staff all worked very hard bringing you drinks and clearing plates. We preferred to sit outside by the pool and never struggled to get a seat. Meze restaurant is a must that was great.
Entertainment - My 9 and 3 old loved the entertainment. The kids club is good and the evening kids disco was a hit! All the entertainment team worked really hard.
Pools - The top pool with slides is great and the kids loved the big and small slides. You have to be over 6 yrs for the big slides but there are other smaller ones. Lifeguards were very switched on. The quieter pool near the restaurant was also excellent! Neither pools are heated so are quite cool but it was nice in the heat. My only negative here was the age old subbed problem! On our first day we didn’t put our towels out and when we went to the pool at 10am there were no beds available and we had to sit on the floor! Some beds had towels on them but we never saw anyone returning to them. The next day I got up at 8am to put some towels out and the beds had almost gone. Consequently I was up at 730 everyday putting towels out just so we could get a bed which I found ridiculous and frustrating!
Rooms - Lots of comments on here about big balconies and nice views. We had neither. Our room was on the ground floor and we didn’t have a balcony just a small patio area with some plastic chairs. There was no view and the room was dark and felt dingy. I made a complaint on our second day about the mould in the bathroom, dangerously insecure set of drawers, broken furniture and only have 3 chairs despite there being 4 of us. None of these issues were addressed.
The staff were all great! We visited the beach a few times at Fig Tree Bay, this was lovely, the sand and sea are unreal! The free bus from the hotel is good too.
Overall a good holiday just a few bits could have been better.
We had the most wonderfully week at Louis At Ellias in October. The food was lovely with so much choice to choose from and the staff went over and beyond to help you. The apartments were just right for a family of 4. They were cleaned each day and were given fresh towels, and are very spacious .We was in room 99 and the view from the balcony was magnificent. The manager of the hotel is so friendly and cares a lot about all of his guest. Never seen that at any other hotel we've stayed at. He was brilliant..
The life guards were awesome, they watch all the kids on the slides form 10 am till 6pm and ensured everyone was safe.
Protrus is about 15 minute week l, it's a lovely walk down there and so many ships and bars. The beach is also about 15 minutes walk too...
I will definitely be returning in the future. Cyrus is an amazing place.
The Swifts.
Once again our family has had a wonderful holiday at the Louis St Elias Hotel in Protaras, for which our deepest thanks are due to the whole staff team. Everyone is so welcoming and makes guests feel comfortable. Restaurant staff are absolutely on top of their game - although the hotel was full, tables were cleared quickly and the highest standards of cleanliness and customer service were maintained. We particularly noticed how hard they all worked when the restaurant was really busy.
The kitchen staff also deserve a big mention - food is very good, varied and plentiful, with lots of wonderful fresh produce and something for everyone. This is somewhere I'd feel absolutely safe bringing my coeliac daughter, or vegetarian friends, but there's plenty for the carnivores too. The rabbit stifado I had at one meal was one of the finest dishes I've eaten in years. Again, even at busy times, there's plenty to eat, and it's beautifully presented.
Our room was kept spic and span by the cleaners, and the whole hotel is spotless and well-maintained. The bar staff were very helpful, cheerful professional and remembered our drinks preferences from previous visits, and entered into the spirit of the evening entertainments. They really give the impression of enjoying their jobs, and that they're pleased to work at St Elias. In fact that sense that everyone takes pride in their work and wants guests to enjoy their stay runs through everything the staff team at the hotel do. A request we had regarding our room was no problem, and it's clear that managers take their roles very seriously. Floris and Jake were always visible, and constantly checking to make sure everyone was happy and settled.
The entertainment staff were exceptional. They are really dedicated to their jobs and this comes through in all that they do. Our grandchildren really enjoyed all the games and pool activities, and we especially enjoyed the Picky, even me, a dyed-in-the-wool old grump whose idea of fun is wall-to-wall Mahler and Bruckner...
If, as Thomas Carlyle suggested 'genius is the infinite capacity to take pains' the Louis St Elias is genius personified, in a really talented and caring group of people. We've already booked our next stay!
We have just returned from a fantastic family holiday. The hotel is extremely well managed and looked after, the rooms are spacious and clean, the food is very good and the pools and slides great fun. For us what sets the hotel apart is how well the staff get on with each and the guests which creates a lovely atmosphere. From the life guards to the cleaners from management to the bar staff and restaurant staff to entertainment, all work in symmetry to ensure the guests all well looked after, feel completely comfortable, relaxed and having the best time. Special honourable mentions to Mo on the bar, Flouris and Jake and the entire entertainment team all of whom were just brilliant and put so much effort in. Finally an extra special thank you to Ryan and Lola for sprinkling the stardust and making a lovely holiday truly magical. Well done everyone at Louis St Elias
Absolutely unbeatable hotel and resort. We got back past week and were in a large party of 12, they never disappointed the entire time! The hotel is located on top of a beautiful hill overlooking Protaras, the sea and the beautiful church on the hill. There is a lovely cool breeze across the hills in the evening even though we hit 29 degrees everyday without fail. Food in the resort was some of the best all inclusive I have ever experienced, additionally themed nights mean you don't end up with a load of odds and ends. Fresh salads were delicious and the far East night was some of the best Chinese food I've eaten for sometime! The staff really are the true asset to this jewel and the lifeguards are really lovely (shoutout to the superb Domitri who will surely be in the next Marvel movie) what was noted was that they always were friendly and professional and the cocktails were knockout (no measurements were required as my liver can now confirm 😂). The manager was also very approachable and would come over and chat, often helping the staff on the bar in the busier periods. What I loved was how available and appreciated he was by his staff. Finally the activities were really well arranged and I was really impressed with the entertainment team, they are constantly putting in a great shift making great things happen like waterpolo, football and much more. Friendly cats come and sit with you when you sit outside the bar.
Location wise Louis is about a 15 min walk from the heart of Protaras however a free bus goes from the hotel every hour. The town has a great selection of beeches and water sports and many live bands at night.
All in all this is a outstanding resort where the incredible, personable staff will go out of their way to make your stay spectacular.
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⭐️⭐️⭐️⭐️⭐️ Louis St. Elias Resort — Our New Favourite Place!
Just back from our first (and definitely not our last!) stay at Louis St. Elias Resort, and honestly, it completely lived up to all the amazing reviews we’d read before going. If you’re thinking about booking for the first time — do it! You won’t regret it.
We stayed in a one-bedroom apartment and were lucky enough to get the room we’d requested. From the moment we arrived, every single member of staff went above and beyond — it truly has such a warm, family feel. A special shoutout to Flouris — you’re an absolute treasure! I’ve never seen a manager so interactive and genuine with guests; the bonds you make here really do make it feel like home.
The entertainment team were incredible — so much fun during the day, and the evening shows were brilliant. Hazel, you’re a star, you really know how to put on a show! 🎤✨
The food was fantastic with loads of variety — even my very picky little boy ate better than expected 😄. The waiting staff were lovely and so kind with him.
The Meze restaurant is an absolute must-visit — the food there was beautiful, full of flavour, and such a lovely experience from start to finish.
The pool area was spotless, the lifeguards were great, and the cocktails (especially Mohammad’s at the pool bar) were unreal! 🍹 Our housekeeper kept our room spotless and was always so friendly.
I also treated myself to an 80-minute wellness massage, and it was absolute heaven — highly recommend if you need some “me time”!
The shuttle bus to the beach was super handy too, especially with little ones, running regularly throughout the day.
We honestly had the best time and can’t wait to come back. It’s such a special place that makes you feel part of the family from the moment you arrive.
We had a great time as a family of four with children aged 10 and 13. The hotel was very clean and the staff were friendly and always ready to help. (Special thanks to Flouris for being always around and Abdo who's been talking care of our room)There was plenty of entertainment for both adults and children, so there was something for everyone. Overall, it was a wonderful experience — we will definitely be back!
We have just returned from THE best 11 day holiday at this resort. The weather was fantastic as was the food and company but what really made our stay truly special was the tremendous team of staff. We came at the end of the season when you’d expect people to be flagging but it was quite the opposite, loads of energy from the entertainment team and bar and restaurant staff who genuinely couldn’t do enough for us. The manager is also a celebrity double - none other than the Jurassic park legend Jeff Goldblum, Jeff (Flouris) you were wonderful and made us all feel so special and welcome for our friends 50th birthday. Julie on reception was fantastic at organising our table for our friends birthday and another lady was really helpful in allowing us an extra hour on our room before we left.
The hotel provided a cake and decorated our dinner table with balloons etc and Abouf and several of the restaurant team came over and sang happy birthday which really made our friends day.
Mohammed jnr was the kids best friend with his special cocktails - oh yeah and oh no! All the bar staff were fantastic and I wish I could remember their names to call them out separately also Andrea who was there when we came 4 years ago!
Hazel, Ryan, Orla, Miah, Lily and Lola were the best entertainment team we’ve seen at a hotel they knew everyone by name and made a real effort to come and chat - they even came and waved us off when we got picked up and the kids loved the picky song and all the entertainment. We nearly got barred from the music quiz as our eldest is a bit of a master and kept getting all the answers right 😂
The lifeguards were also brilliant and there’s even another lookalike in the form of the rock 😆 honestly if you want a fantastic family holiday where you’re made to feel super welcome and have the best time you need to come here - we’ve been back a day and missing it so much, both girls have serious holiday blues today and tbh the adults aren’t far behind! We’ve had such a wonderful time, thanks so much st Elias team you work so hard and it’s massively appreciated
Absolutely Amazing Family Holiday!
We’ve just returned from the most incredible stay at this hotel, and I honestly can’t recommend it enough! From the moment we arrived, the staff were so attentive, welcoming, and friendly they truly made us feel at home. A special mention has to go to Flouris, the manager, who was absolutely wonderful and became best friends with our son! The bar/restaurant staff all so lovely and friendly!
The entertainment team was fantastic and worked tirelessly every day and night to keep everyone smiling. Hazel ran the team brilliantly, Ryan was amazing with our children, and Ola’s voice was simply outstanding. Every show was top-quality, and their energy and effort never failed to impress.
The food was exceptional always something for everyone and cooked to perfection each time. We loved the variety and the quality at every meal.
The location was great too just a short 10-minute walk to the Protaras strip, with a convenient shuttle bus running hourly to both the strip and the beach.
It was truly the best holiday for our family with a 13-year-old daughter and a 5-year-old son, it can be hard to please everyone, but this hotel managed to make all of us so happy. We’re already dreaming about coming back!
This is a wonderful hotel, made wonderful by its hard-working, personable and very friendly staff, and it’s lovely food. The whole resort was also kept immaculate - considering the number of people and the AI/poolside drinks/snacks aspect, it was always so clean and tidy. We went as a family of three, and it was the perfect hotel for primary-school aged children to be entertained in a safe environment, allowing parents to relax. I would describe the room we had as comfortable, clean and tidy, but not luxurious. This was exactly what we were expecting though and the bed mattress was incredibly comfortable. We had a problem on the first night with a balcony door lock in our room, and first thing in the morning the manager had a handy-man with us fixing the issue (they had also offered us the option to move rooms immediately, which we declined) - amazing service!). The entertainment crew were also brilliant - seemed to know everyone by name (who chose to interact with them). They ran the kids club (all British team, DBS checked, etc) which was in a lovely little space in the heart of the complex, and also ran all the activities at the ‘family’ pool. The family pool is the one adjoined to the water slide pool, which was definitely pretty lively throughout the day and again at night as this was close to the stage area. The entertainment crew ran the daily stretch yoga, poolside kids competitions, kids club, and then popped up at night again for the kids disco, and various shows and quizzes. All optional, and all up in the busier ‘zone’ which could all be avoided by staying at the ‘quiet’ pool close to the main bar and restaurant for those without children or wanting a more peaceful life (we threw ourselves into the liveliness though, and loved it, as did our child). The food was a real highlight - very fresh, so much choice, and in particular the Greek Cypriot food was lovely. We ate out one night but honestly the quality of the food at the hotel was better, so we didn’t bother again. The ‘tasting menu’ restaurant Mezze was also very good, so would recommend that. The whole resort catered to children brilliantly, including at the buffet and spa where you could do an adult and child’s massage. The facial I had was also wonderful - really left my skin hydrated after a week in the sun. The hotel is set back from Protaras next to the beautiful chapel of St Elias (go up for sunset!), and this is a good thing - makes it feel more peaceful and secluded. Protaras is a busy touristy place complete with Starbucks, MacDonald’s etc. The free hourly shuttle bus took only minutes and was a great perk, but we mostly stuck the hotel as our goal was adult relaxation and child fun. Being able to use the resort all day (poolside, all bars/restaurants etc) after checkout when you have a late flight was also brilliant. This hotel is a shining example of how the staff make a place!
Just returned from a wonderful stay at Louis St Elias in Protaras 17th-24th October.
It was our first visit to the area (although we have visited Cyprus in the past) and did not disappoint.
The accommodation
We stayed in a 1 bed apartment between the upper and lower pools. Although the apartment could do with a bit of refurbishment, the bed was very comfortable and there was plenty of space in the living room for the kids and plenty of storage. There was also a huge balcony with a seating area.
Unusually, for an all inclusive package holiday, we were always able to go out at 8/8.30 and be able to get sunbeds. No 6.30am scramble needed. Could be different in busier weeks though.
The rooms with private pools looked lovely, but I don’t think we would have made use of the pool with everything else going on in the hotel.
We spent one day at Fig tree bay where the beach was beautiful, if a little crowded and the sea was warm. There is a free shuttle bus available from the hotel to get to the beach.
The food
The food was delicious and varied. Every day there was a different theme in the main restaurant. We ate out in Protaras on a couple of nights. It was a 15 minute walk downhill to the main strip, and a €10 taxi back to the hotel. There were lots of restaurants and bars to choose from, all reasonably priced.
We particularly enjoyed our visit to the on site Greek restaurant where we had the meze. The food was delicious and plentiful and even our super fussy kids ate well.
Drinks were good quality and mostly branded spirits.
The entertainment
The jewel in the crown of this hotel was the fabulous entertainment. Huge thanks go to the exceptionally talented group of entertainers who kept us and our kids busy with quizzes, activities and a glitzy professional show every night. Special mention goes to Ryan and Lola who took time to meet us in reception to say goodbye before we left for home. Such a lovely touch in their incredibly busy day.
Picky picky picky will be an earworm for a long time.
The staff
All the entertainers and staff from the cleaners to the bar staff to the general manager to the pool lifeguards were super friendly and looked to be actually enjoying their job.
The hotel got very busy towards the end of our stay but they all kept their professionalism and friendliness throughout.
There were a few negative points
- broken sunbeds were annoying but we’re coming towards the end of the season
- Noisy aircon at night time, but we didn’t complain as we were having a great time
- Very busy towards the end of our week so difficult to find space to sit at the entertainment and spaces around the pool went quicker
- Would benefit from a pool table to keep the tweens and teens entertained
- Pool was a bit cold but ok once you got in
None of this would detract from me giving the hotel a 5* rating.
I would not hesitate in recommending Louis St Elias to anyone considering staying.
Just returned from an amazing 7 days at this hotel. There honestly is not one bad thing I can say other than I wish o would have booked longer!
The rooms are massive have everything you need and are cleaned everyday. The pools and slides are excellent for the kids I travelled with an 11 and 14 year old and they both loved them.
Food was excellent something for everyone even if you’re a fussy eater.
Snacks are served next to the pool bar nuggets, chips, burgers, toasties and ice cream.
The entertainment staff are amazing they are on the go all day and night and work their socks off.
Lifeguards are friendly and very on the ball making sure everyone stays safe.
Flouris and all his team are just amazing they go above and beyond for everyone so friendly nothing is too much trouble.
We will defo be returning here and probably will for years to come.
Thankyou Flouris for a wonderful experience.
We’ve done 2 / 3 TUI/ Jet2 all inclusive holidays every year for several years and whilst this has some really good points, such as super friendly staff and good branded drinks, it’s clear this was a self catering hotel that has been converted to all inclusive. Unfortunately it’s not large enough in terms of facilities.
Not enough space/ loungers around the pools for the number of guests with people having to sit in chairs.
At dinner we experienced no tables, a single drink, no large plates, huge queues for food and no deserts! Food stations with pork/ chicken with no staff to cut and serve.
If you don’t land for the mini disco at 8pm then you have no chance of a seat for the shows. Probably why everyone goes for dinner early and they can’t cope. Often a single person serving at bars, again leading to long queues.
They just don’t have the space or staff for the number of guests. Not sure how this place gets so many good reviews based on our experience.
God knows how the place will cope if it’s full for October half term!
We are a couple and its true that this is very much a family resort, but we really enjoyed our stay and this did not put us off at all. We have stayed at many all inclusive resorts over the years and can honestly say the food was the best quality to date. The accommodation is a bit tired in places but perfectly adequate and comfortable, with the possible exception of the "gym" which was particularly basic. The staff were nearly all exceptionally friendly and Mohammed at the main pool bar felt like a friend after 10 days 😂. The entertainment team did a great job too and again well above what we have experienced at similar resorts.
This is the 6th time visiting this resort, and for us this place feels like our second home. The reason we keep coming back is the staff who always go above and beyond to make you feel welcome. The food is always very good and always a lot of selection, but we always do go to the main strip to have a meal and drink if we want a change. The rooms are always kept clean and the domestic staff work hard to keep them to a good standard. Having the resort located where it is , is a bonus for us as we like the piece and quiet, but if you want more going on the shuttle bus is a great bonus taking you down to the strip on the hour from 9 in the morning till 6 in the afternoon . Cyprus is a beautiful place to visit and we have already booked for next year. A massive thank you to Flouris and all his staff all over the resort again for making our holiday a great one . Also thank you to the entertainment team who work so hard to put on shows, keeping the children and us entertained. See you next year ❤️
We have just had the most amazing week at St Elias. From the moment we arrived at the reception to the minute we left, every member of staff was friendly, welcoming, and professional.
The entertainment team were just fabulous. The daily activities for the kids were fun and varied, and it meant that we could get some well-needed time to relax by the pool! They also put on lots of good stuff for the adults too, my favourites being aqua-gym and darts.
And the evening entertainment was just incredible. Orla’s singing deserves a special mention as she has a voice that makes you stop in your tracks, and such a presence on stage, she’s got an incredible career ahead of her. Ryan was also great, and the dancers were just fabulous, Lily, Hazel, Lola and Miah kept us well entertained all week. As the entertainment manager, Hazel deserves an award! Lily’s singing debut on our last night was a highlight, with her voice accompanying Orla’s in a duet that wouldn’t have been out of place on the West End!
And thanks to the DJ for bringing the tunes every night :)
The bar staff were brilliant, Mohammed Senior looked after us all week, with charm, humour and the best bar-tending knowledge. Mohammed Junior remembered what we liked to drink almost immediately and his infectious smile added a kick to the drinks :)
Johanna had an extra smile for the kids and made them the best strawberry lemonade.
Moustafa was also fab, he was so friendly and helpful.
The food was gorgeous, with so much choice, and all fresh and available whenever we needed. The staff in the restaurant were all friendly, attentive and professional.
The cleaning staff made our rooms fresh and clean every day, and even added a flourish of flowers and towel-animals for the kids.
I highly recommend St Elias, particularly for families and anyone who wants to relax and have lots of carefree fun.
We have just returned from the Louis St Elias. We travelled as a family of five including my wife, son, daughter in law and 8 year old granddaughter.
We had two one bed apartments, which gave us that extra room in case our granddaughter wanted to stay with us. Plenty of cupboard and drawer space. Safe in the bedroom is free. Air Con units in the bedroom and in the lounge area, which also had a kitchen with fridge. It also had a walk in shower and not a bath.
Our room, 92, was lovely and kept clean, thank you Kamar for the towel art as well. I had requested that the apartments be close together and Jake made sure of that.
We did not hear any noise at night and we had perfect sleeps.
It was great for us as we could visit the busier waterpark, but if we wanted a quieter time we went to the other pool for a siesta!
Flouris the manager is so passionate about the resort and a credit to the company. He is everywhere! Always having a joke with everyone.
All the staff were so happy and spoke, no matter how busy they were, thank you to all the waiting staff, bar staff and entertainers.
The food and drinks were first class, in fact it was one of the best selections I have had from an all inclusive resort.
Special mentions go to Ryan, the male vocalist. He makes it his mission to talk to almost everyone. He can remember everyone's name as well! Thank you, Hazel and your team for being so friendly and looking after our granddaughter.
The bar staff can make some great drinks, thanks for the mojitos Mo! The best was the Hugo cocktail though!
The waiting staff worked so hard cleaning tables to make sure nobody ever had to wait. Drinks were served to the table at Lunch and Dinner. My wife is vegetarian and never had a problem with the choices available.
We walked into the beach a couple of times and it only took about 20 minutes to the strip and a bit longer to the beach. We also took advantage of the free bus laid on to got to Fig Tree Bay.
Thank you all for a fantastic holiday.
Visited the hotel on 6th October 2025 with my wife, and what an amazing experience. This hotel is excellent. Firstly, the food was fantastic and tasted so good, with plenty of variety and theme nights. The staff were so lovely and friendly and the assistant manager Flouris was a gent. He always mixed with his guests and made sure everything went like like clockwork . I watched him walk a family to their bus and wave them off. How often do u see that interaction. This hotel has a very relaxed vibe . There is a quiet area where the adults tend to meet and drink, or you can join the families at the slides for a bit more entertainment. Best of both worlds . The entertainment team we're also excellent and hard working. The hotel provides a shuttle bus to the beach on an hourly basis, which was also great. Our only criticism is that you had to put your water heater on prior to a shower with limited hot water, but it didn't put us off . We are looking to book again in the near future . Thanks to all the staff for a wonderful all-inclusive holiday. Sam and John.
Just back from 11 nights at St Elias, we will be back next year - despite the fact I have gained 10lbs from eating and drinking too much! I actually had to stop going for lunch as there was no need for me to have 3 x 3 course meals a day, that probably saved me from even more weight gain. No one went hungry and I have fussy kids who were filling their plates and going up for seconds at every meal.
We were a group of 2 adults and 4 children and they were already pestering me to book for next year before we left.
Firstly in response to reviews complaining about children - this is a family hotel and the entertainment and activities are aimed at them and the whole team is fantastic at keeping the kids busy. If you don't want to be disturbed by 'noisy children' or splashed, don't get a bed next to the pool and maybe stay in an adults only hotel :) Children deserve to enjoy their holiday and run off some energy.
The whole entertainment team are amazing and really are so patient and fun with the kids, Orla said she wanted to come and wave the kids off when we were leaving as she'd had so much fun with them. She kept her word and came and had a lovely chat and waved us all off. She said she really loves her job and that's clear to see from all of the staff, from the bar, lifeguards, restaurant, gardeners, cleaners, reception staff and management (and anyone I have missed). Every single person I encountered was so friendly and welcoming. We didn't use the spa but had a lovely chat with the staff about the treatments, hopefully I will have the time to use it next year!
The lifeguards go above and beyond, most I have seen at other hotels sit at the side of the pool and don't interact but the team at St Elias were on top of safety but also just as engaging as the rest of the team. We had a couple of days where there was rain and strong wind by the pool and they moved so fast to put down umbrellas and get people out the pool in the rain (I also heard many whistle blows keeping kids in line) but at the same time they were also joining in with the fun and the picky picky dance. In my opinion they also played the best music when the entertainment team were on their break between morning and afternoon sessions(!) I was telling my kids off for carrying on at the pool and they reassured me they were not causing any problems and that they were looking after them.
Flouris is the most hands on manager I have ever seen, always visible and helping his team out whether its in the restaurant or behind the bar. He is always happy to see you, friendly and welcoming and checking everything is OK. Flouris and his team were so helpful and accommodating, I really can't praise them enough. We didn't have a problem with our rooms but had to book two due to availability. The team were checking every day if there was a room that we could all fit in together and a few days into our stay they were able to move us. We were so thankful for that attention to detail, they didn't have to do that for us and every day Flouris was checking if we were happy with our room.
I have some very minor feedback which is that we and others were confused by the water heater, we actually missed it and had a few cold showers and then weren't sure if we should wait some time after pressing or if hot water should be instant as with 6 people and me going last I always ended up with the hot water running out for me. I think some very clear instructions above would be helpful - it might seem really obvious but after travelling all day and arriving late at night I don't think our brains were working haha!
There is one door to the restaurant that is a heavy fire door and we saw two kids get hands and heads hurt when door slammed shut on them. I think it would be a great idea to change the door to avoid this and also make it easier for staff to move trolleys in and out.
I also mentioned it would be nice to see some artwork on the walls in the rooms but we hardly spent any time there and was just an observation - in reality if you have any budget give all your staff a pay rise!
Can't wait to return next year - enjoy your winter break team St Elias!
Just WOW!!! When we say we will be back, we most definitely will be. We have done quite a few all inclusive holidays the past few years with young children as it’s just easier but by day 3 we have been eating out as it has just been the same mush. But not here!!! We ate out once for lunch as we spent the day at the beach. The food is fresh and delicious and sooooo much choice for a small dining room compared to huge hotels. Every breakfast, lunch and evening meal was lovely. The whole place is spotless and our room was cleaned everyday unless we told the lady to leave it. Fresh towels each day including swimming towels too. So much storage in the rooms, including drawers and wardrobe for our children who slept in the main room and we had a bedroom which also had plenty which was lovely as we could unpack fully and put the suitcases away. We stayed in room 5, which has the biggest balcony we have ever seen- not a great view but we didn’t really use it. We used the spa while we were there and 3 of us had different massages and they were out of this world, well worth a treat to help you unwind. We went in October so the hotel was quiet which was lovely as there was no fighting for beds or seats in the dining room or at the entertainment area at night but I can imagine it to be quite busy during school holidays. There are main to pools which is nice as the top pool is more for families and bottom for couples but we used both if the top pool got too much and no one seemed to mind children being down at the quieter pool. The staff make this place!!! Nothing was too much and they always made a fuss of our boys which was lovely to see. The hotel has the best animation team we have ever met!!!!! We miss them a lot. There is no pressure to get involved in activities but there is plenty to do for adults and children throughout the day and the quizzes are brilliant. Children’s disco at 8pm is fun and the shows/activities on an evening are great too! We laughed a lot! Drinks are amazing- no scrimping on alcohol at all! Branded alcohols used in most drinks which was nice as they tasted as they should do, plenty of choice including lovely milkshakes and cocktails which are strong!! Spent a day at the beach which is beautiful, clear waters and lots of places to eat. Try Fig Tree Bay restaurant- doesn’t look a lot from the outside but food is delicious and really reasonable. Genuinely one of the best holidays we have had as a family and we will definitely go back- no faults in our eyes at all we were extremely sad to leave! Thank Louis St Elias for some beautiful memories. ♥️
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