Hampton Inn & Suites West Des Moines/SW Mall Area

Hotels
•
Hilton Worldwide
8.8 (135 reviews)
6160 Mills Civic Parkway, West Des Moines, Iowa, 50266 , West Des Moines , US
1-515-218-1110

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Pets allowed

Facilities

Free breakfast
Health or beauty spa nearby
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Continental breakfast
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast choices
Cons:
Cleanliness issues
Room quality concerns with A/C and shower

Categories

Cleanliness
8.01
Issues with hair on sheets from previous occupants were mentioned.
Service
9.48
Friendly staff and attentive service, despite some mix-ups.
Location
9.52
Very conveniently located near attractions and services.
Room Quality
7.97
Several complaints about HVAC and shower issues but generally comfortable.
Amenities
8.5
Breakfast choices were good and common areas provided a good experience.
Value for Money
8.96
Considered reasonable for what is offered, despite some drawbacks.
Food and Beverage
9.01
Good breakfast options and positive experience.
Overall Experience
8.98
Overall a decent stay with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:42

Property Description

Luxurious Amenities

Indulge in the indoor pool, spa tub, and 24-hour fitness center for ultimate relaxation during your stay.

Convenience at Your Fingertips

Enjoy complimentary Wi-Fi, concierge services, and a picnic area for added convenience and leisure.

Business and Events

Utilize the 24-hour business center, conference space, and meeting room for seamless business operations and successful events.

Embark on a luxurious and convenient stay at Hampton Inn & Suites West Des Moines/SW Mall Area.

Important information:

  • Pool access available from 6:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DSM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Events/parties allowed

  • Noise policy

    Noise-free rooms not guaranteed

See all policies

Location

Guest Reviews

8.8
Based on 135 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 7.97
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 9.01
Overall Experience: 8.98
B
Barbra • family
8
Pros:

The eggs and sausage for breakfast was not the best but I really appreciated the variety of options for toppings for the waffles and the oatmeal. Rooms were clean but the suite we stayed in was cramped for what we paid for. The setup was odd and did not have a lot of maneuvering room. Pool and hotub were ok. Staff was friendly and the area hotel is in, is nice and safe. Overall not a bad place to stay and I would go there again if needed.

2025-10-13 • via Nuitee
W
Wilsee
8
Pros:

Nice

2025-10-06 • via Nuitee
T
Tema • family
10
Pros:

Most of shopping places were near by and very accessible, the room was cleaned, staff was very nice specially de breakfast Staff Marlon was very welcoming ,front desk staff was super nice and knowledgeable. Thank you!

2025-10-02 • via Nuitee
M
Misty
6
Didn’t sleep well because of the noisy A/C unit.
Pros:

The A/C unit was clanking on throughout the night. It’s keeping the room cool and comfortable but was TERRIBLY loud when it turned off and on. Concerning

2025-09-22 • via Nuitee
J
Jeanette
6
Pros:

I often stay at Hampton Inns, and this one was okay but due for a refresh. Front desk clerk was fine, but not real friendly. Bottled was provided after I came down to give my Hilton honors number and asked for it. Breakfast was fine. My main complaint was the condition of the bath/shower combo, and the unresponsive HVAC thermostat controls. Tub/shower drain was uncovered and gross-looking so I didn't use it.

2025-09-10 • via Nuitee
T
Tammy • partner
6
Pros:

Shower had poor pressure and fixtures are loose, no place to sit toiletries. Sink drained very slowly and faucet was hard to work with low pressure also.

2025-08-31 • via Nuitee
D
Darlene • family
10
Pros:

Convenient and clean.

2025-08-29 • via Nuitee
J
Julie • family
6
Pros:

We live staying at this hitel. The staff is always helpful and friendly. Normally we have no issues but our last stay the air unit in our room wasnt working and it was one of the hotest days of the summer.

2025-08-28 • via Nuitee
J
John D.
10
Pros:

Friendly staff. Comfortable room. Good breakfast.

2025-08-19 • via Nuitee
L
Lin • family
10
Pros:

Very good

2025-08-18 • via Nuitee
R
robert • family
8
Pros:

The ad for Hampton Inn advertised guaranteed no noise rooms but that was not to be. The noise wasn't bad but don't advertise false statements. Other than That, things were fine.

2025-08-17 • via Nuitee
P
Pamela • family
10
Pros:

Nice comfy beds and
Nice reprieve from the road

2025-08-15 • via Nuitee
J
Janell
10
Pros:

Good seevice

2025-08-14 • via Nuitee
J
Jessica • family_with_children
10
Pros:

Great location.
Night staff was fantastic
Morning check out staff seemed like we were bothering her
Breakfast was great

2025-08-13 • via Nuitee
T
Tamara
10
Pros:

Was there for the Senior Olympics and super happy the beds were really comfortable. The breakfasts were great - good choices and having hot foot available was excellent. The common areas are having some work done but we did manage a hot tub visit. Very conveniently located for us.

2025-08-04 • via Nuitee
J
John
10
Pros:

Staff at front desk was very friendly and helpful. Hotel was clean and quiet close to shopping.

2025-07-20 • via Nuitee
J
Joshua
6
Pros:

Our room had hair on the sheets and mattress from previous occupants. Hairs looked to be pubic hairs and pet hairs.

2025-07-09 • via Nuitee
M
Michelle
10
Pros:

Very friendly staff, property is well maintained. Clean rooms, good breakfast.

2025-07-08 • via Nuitee
M
Melissa • family
10
Pros:

The staff were kind and helpful. The room was very clean. The fitness center had a lot of equipment so i had a great work out.

2025-07-04 • via Nuitee
K
Kirsten
10
Pros:

Big room

2025-07-02 • via Nuitee