Free
Children allowed
Pets allowed

Facilities

Wifi & Internet
Complimentary continental breakfast
Heated indoor swimming pool
Sauna
Electric vehicle charging
Daily housekeeping
Parking space
Movie lounge
Gear dry locker
Dog friendly (up to two dogs, 70 lb or less; $55 per dog per night)
See all facilities

Review Highlights

Pros:
Beautiful property with walking paths
Clean, comfortable and spacious rooms
Friendly and helpful staff (generally)
Tasty croissants and acceptable breakfast
Dog-friendly
Balconies, large showers, scenic location
Quiet/safe location for most guests
Cons:
Pool sometimes closed / sauna not working
Breakfast is basic; lacks protein/variety
Isolated staff behavior issues / unfriendly check-in reported
Some room furniture needs repair
Occasional street noise depending on room

Categories

Cleanliness
9.3
Multiple guests described rooms as very clean or impeccably clean; general housekeeping praised (minor note about glass-enclosed pool appearance but rooms themselves reported spotless).
Service
8.4
Staff is frequently described as friendly, helpful and kind, though a few reports noted a somewhat standoffish check-in and one staff member whose behavior made guests uncomfortable.
Location
9.2
Excellent location with access to walking/Windham path, scenic views and dog-friendly surroundings; generally quiet and convenient though one mention of nearby street noise.
Room Quality
9
Rooms noted as comfortable, spacious, with balconies and large showers; a few minor issues (two armchairs needing repair, one room lacked a microwave).
Amenities
7.8
Good on-paper amenities (sauna, indoor pool, espresso machine, walking paths), but several guests reported the pool closed/sauna not working or uncertainty about pool cleanliness, reducing perceived reliability.
Value for Money
8.7
Standard quality for this hotel tier.
Food and Beverage
8
Breakfast generally appreciated for tasty croissants and basic offerings; multiple guests described the spread as very basic (yogurt, cereal, oatmeal) and requested more protein/variety; espresso available but some wanted a simple coffee pot option.
Overall Experience
9.2
Most guests reported a very pleasant, comfortable and relaxing stay with many saying they'd return; a few disappointments (amenity closures, isolated staff issues) tempered otherwise strong experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Hotel Vienna is a family-owned, dog-friendly resort in Windham, NY, established in 1985 and re-imagined in 2024. It sits on over 9 acres and is the only hotel with direct access to the Windham Path. The property has 29 chalet-style lodge rooms, each with a private balcony, plus a 4-bedroom home (The Cabin) that sleeps up to 12. Guests enjoy a heated indoor pool, wood barrel sauna, complimentary continental breakfast, Saturday movie nights, multiple bonfire areas, EV charging and high-speed wifi. Hotel Vienna was named by I LOVE NY as one of the best affordable places to stay in New York State.

Important information:

Please kindly note that a resort fee of $16 per day plus taxes is due and payable upon arrivalGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Property Policies

  • Check-in / check-out

    Check-in from 14:00:00, check-out until 11:00:00.

  • Minimum age

    Guests must be at least 21 years old to check in.

  • Pets

    Pets are allowed; charges may apply.

  • Cot

    Cot available for ages 0–3: free.

  • Important information

    Guests under the age of 18 can only check in with a parent or official guardian.

See all policies

Location

Guest Reviews

8.7
Based on 651 reviews
Cleanliness: 9.3
Service: 8.4
Location: 9.2
Room Quality: 9
Amenities: 7.8
Value for Money: 8.7
Food and Beverage: 8
Overall Experience: 9.2
S
Sui-ling • couple • us
8
2026-10-30 • via Nuitee
I
Iveta • family_with_children • us
9
2026-10-28 • via Nuitee
A
alexis • family_with_children • us
10
Pros:

Bel établissement, fonctionnel, petit déjeuner apprécié. Chambre classique, propre

2026-10-24 • via Nuitee
J
Jeffrey • couple • us
10
We'll go again.
Pros:

Lovely room and property

2026-10-22 • via Nuitee
N
Nina • solo_traveller • us
10
Pros:

I really enjoyed the conscience of the property and staff. They were helpful, kind and a great place to stop for the evening. The room was comfortable and spacious.

2026-10-21 • via Nuitee
A
Anita • solo_traveller • us
9
Pros:

Beautiful property with access to walking path and dog friendly. Very clean and comfortable, nice location. Nice breakfast choice

Cons:

The sauna wasn't working, so we were bit disappointed.

2026-10-08 • via Nuitee
A
ANDREAS • couple • gr
9
2026-10-08 • via Nuitee
C
Cathy • extended_group • ie
8
2026-09-18 • via Nuitee
S
Shreyasee • solo_traveller • us
8
2026-09-17 • via Nuitee
K
Katharina • couple • de
10
Very good
Pros:

We really enjoyed our stay. The staff is super friendly and the nature around the hotel is just wonderful.

2026-09-17 • via Nuitee
S
Samantha • couple • us
10
Great hotel!
Pros:

The room was clean and spacious, the hotel was very nice.

2026-09-07 • via Nuitee
J
Julia • solo_traveller • us
8
Pros:

Great location, quiet, clean, nice sauna and a pool, espresso machine available the whole day

Cons:

Breakfast was ok... croissants, cereal and yogurt both days

2026-09-06 • via Nuitee
C
Christopher • solo_traveller • us
10
I had a great time and will be staying there any time I'm in the area.
Pros:

Beautiful location and very comfy stay.

Cons:

That I had to leave so soon.

2026-09-05 • via Nuitee
Y
y141 • family_with_children • sg
9
2026-09-02 • via Nuitee
S
San • family_with_children • us
6
Except that guys everything is ok
Pros:

Place is nice and peaceful

Cons:

I don’t know he is owner or staff but this guys is really weird. His actions are not comfortable for guests. Keep cleaning and watching the guests all the time. I am really don’t like his attitude and behavior.

2026-08-27 • via Nuitee
I
irene • couple • us
10
Pros:

The host is so kind and pleasant!
Great croissants!

2026-08-27 • via Nuitee
S
Shawn • family_with_children • us
7
2026-08-24 • via Nuitee
J
Jenny • solo_traveller • pr
10
2026-08-22 • via Nuitee
A
Acevedo • solo_traveller • us
8
Pros:

The room

Cons:

Breakfast

2026-08-18 • via Nuitee
T
Tendol • couple • us
9
2026-08-12 • via Nuitee