Quality Inn & Suites Tacoma - Seattle

The hotel is no longer in business. We arrived at the listed address and it was not a hotel, there was not a sign, and it didn't match the picture in the email. According toa neighboring hotel it had been shut down for a while. We had to find other accommodations at a last minute, at higher price, and wait and pray for a refund.

We drove to hotel and it's no longer in business. It's a homeless shelter

The hotel r didn’t exist

The quality inn was closed and turned into apartments but we were not notified so showed up and had no place to stay.

The staff really kind

We showed up for our booked stay and the security officer outside let us know that the hotel doesn’t actually exist anymore. Luckily there was a holiday inn right down the street!!

Booked in July for a one night stay in September. It’s nearly impossible to enter the gate to the parking lot, no one answers the phone, and once we got in through help from one of the next door apartment owners, whatever employees were there told us it was no longer a hotel and they didn’t have any rooms. It’s not possible to stay here, so I don’t understand why it’s still listed on Expedia. We are trying to get our money back, but customer service can’t get ahold of the “hotel” either. What a nightmare and a scam.

When our volleyball team arrived they were told that there were not rooms available for them even though rooms had been booked through Expedia. Our team had to look for another hotel at 10:30pm that night.

If your hotel does not have rooms available it should not be listing rooms as available on Expedia.

Very disappointing and put our team in a difficult position to find other accommodations on no notice.

Had this booked for months as part of our trip. Pulled up to the door and the place is CLOSED!!!. Has become a hangout for homeless. Had to locate a different hotel last minute.

The property was closed for good when we got there

This is a nightmare for us:
1): There has no direct public access to the front desk, since the building is shared with low income family apartment which occupied the direct public access area, pulling forward to the front desk needs to get access code to open the gate.
2): when we arrived at around 9:00 PM at night, we called the phone number listed on the fence board to get access code, but have not gotten any response, just heard the ring sound.
3): The environment looks dangerous, since there has a police car always parked at the public access area.

We struggled about from 9:00 PM to 10:20 PM and finally gave up, instead, we drove to the near Holiday Inn for two nights staying. Now we are asking the Expedia to refund the charge. We have kept the phone call records and picture of the gate/fence to access the quality Inn front desk.

This hotel has been closed and is currently being renovated for the purpose of providing low income housing to refugee's. When I arrived for the stay I discovered that it had been closed for sometime. Hotels.com never reached out to me to notify me of this. Working with them to have my money refunded back. The lesson learned is always confirm the location you plan to stay at for future travel.

Front staff was very friendly. The room could’ve been cleaned a little better. Floors were rather dirty, and the shower was not cleaned. The air condition units are Very loud. Love the breakfast great options.

Sold hotel

The whole experience was a nightmare. We were locked out of our rooms for hours. The 1st night. The 2nd night we left early in the day and when we returned at 9 pm we couldn't access the property due to the hotel being located behind an apartment complex that is a gated community and no access code is provided to the guests. We had to spend the night in our car until someone from the apartments entered the code to let us in.
The elevators smelled like straight pee and the ceiling tiles were hanging down leaking some kind of foul smelling liquid. The lobby remained closed through the weekend with no breakfast served either. When we arrived i stood in the lobby for 25 minutes before someone came out to check us in. She was wearing a dirty crop top with black yoga pants that were very much see through. Her attitude was disgusting and disrespectfully rude. The parking lot trash was over flowed majorly and spilled over all in the lot.
The hallways reeked of a foul smell of drugs and urine. No ice machines anywhere. No one answered the phones ever when we called dor service or when we got locked out. The walls in the room had stains of what appeared to be a leak that occurred but wasn't properly cleaned up. When we finally were able to re access our room, tbe maids were rushing us to leave because they said the hotel had closed down.

Wish there was an elevator

Showed up to check in and couldn’t get into property. Turns out there is no longer a quality inn- the doors were locked, nobody was there, and a handwritten note in window said closed.

Very clean friendly staff great contintal breakfast

Breakfast has very limited options. Breakfast statts at 7 and we reached at 7:45, and the bread shelf was empty. I asked if they will refill it? They said that's all they have. And after 5 mins they refilled it.

There was no breakfast served. The dining area was empty. No employees sound to explain why there was no breakfast! The only reason I booked this hotel was because it served a free breakfast. I want a refund!!