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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Lift / Elevator
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Non-smoking throughout
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Screens / Barriers between staff and guests for safety
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
Review Highlights
Categories
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Property Description
Modern Design & Panoramic Views
Experience a modern and elegant hotel design with breathtaking panoramic views of New York City from Sonder The William. The self-catering accommodation offers free Wi-Fi and is conveniently located near Fifth Avenue and Grand Central Station.
Luxurious Rooms & Custom Design
Indulge in rooms decorated in stylish monochromatic palettes and custom-designed guest suites featuring modern furnishings, lush bedding, and deluxe rain showers. Select suites even boast private terraces with stunning city views.
Convenient Amenities & Dining Options
Enjoy complimentary passes to a nearby fitness centre, dine at the onsite restaurant The Shakespeare Pub and The Garden Room, and unwind with cocktails at The Raines Law Room. Sonder The William offers easy access to Times Square, Central Park, and Madison Square Garden.
Book your stay at Sonder The William for a memorable New York City experience.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform The William powered by Sonder in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
A damage deposit of USD 400 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
After confirmation, Sonder will reach out to guests through a secure link to gather some information regarding their stay. Sonder may require the guest to provide a photo of their government issued photo ID. Guests will receive check in details from property management three days prior to arrival. Please note the layout, furniture, and color of your space may vary from these photos. This is a central location and prone to noise. You may encounter noise from the bar beneath your Sonder. Intrastay cleanings are available upon request. The main building entrance is accessible by stairs only. The wheelchair entrance is located in the restaurant below the building and is unavailable overnight. Please contact us for ADA information and availability. We have a partnership with Blink Fitness Grand Central, just two blocks away. Please show them your booking confirmation for complimentary gym access.
Property Policies
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
La hubicacion
El ruido; delante de la ventana están instalados los equipos de aire acondicionado, generan tanto ruido, que no se puede dormir. Pedimos un cambio de habitación, y nos lo denegaron; nos ofrecieron tapones para los oídos como solución. La limpieza es escasa; Los sillones están llenos de manchas, las cortinas se abren con cadena, y tienen tanta grasa, que tienes que lavarte las manos cada vez que las abres.
My room (203) was exceptional
All the staff were really friendly and super helpful
Fabulous Davines toiletries
No breakfasts
Would not recommend for a business trip. The checkin with key code is fine, but the hotel is super basic almost like a hostel. Tiny bedside tables that barely hold an iPad, no shelf in the bathroom or hook to hang toiletries, so had to balance on back of toilet. They provide one paper cup, so choose whether you want coffee or water because you cannot have both. Next day they didn’t provide a second paper cup so rinsed out the one from the day before. Location is great, right near Grand Central & easy to get cabs or walk anywhere. One tiny slow elevator for the hotel- ended up taking the stairs most of the time.
Great location, comfortable beds, quiet room, Kitchenette and supplies were great!
The bathroom needs ventilation, there was a bad odor, and units were broken. Use is visible in most places in the room, so a fresh pain would help.
Hôtel très bien situé au cœur de Manhattan.
Réservation d'une semaine faite depuis 5 mois, confirmée encore la veille au soir de notre départ de Paris et annulée moins de 3 heures avant notre arrivée !!! Sans aucune explication ! Nous avons été relogé après plus d'une heure d'attente dans un autre hôtel, dans des conditions différentes, une chambre plutôt petite au lieu d'une grande chambre avec kitchenette, mais très bien situé dans Manhattan. Nous avons dû batailler ferme pour obtenir un dédommagement financier tout juste correct dans les 2 semaines qui ont suivi. Une façon de faire scandaleuse !
Emplacement Ideal entre Time square et Grand station
Grande chambre tres bien equipée
Le personel
Le bruit du réfrigerateur
Amazing location, the perfect space for our stay!
N/A
Rooms were OK-ish, photos looked better than the reality
Best location in Manhattan for walking to Broadway, libraries, shopping. Even better: a wonderful staff, comfortable bed, paramount cleanliness, and a delightful bar on the lower level where Guinness on tap and a "British Grilled Cheese" sandwich became a delicious welcome back to lovely NYC. The staff people, especially King, and the two guys in bar (Shakespeare's), and a woman at the front desk (whose name I didn't get) whose smile was as brilliant as her advice to this weary traveler. Will book again on the next trip. Thank you!
I loved my stay
I just had surgery, arrived and checked in to my room, the room was freezing, when adjusting the thermostat it did not work properly
I took a bath and the water was only tepid warm, the bathtub leaked so water was all over the floor
Alerted staff at front desk, personal came up and wiped the floor down, they could not give me another room as hotel was booked
Next day maintenance came to fix the bathroom but nothing was done about the thermostat
I was in room 407, terrible room that needs to be repaired for all its faults
I was stressed and very uncomfortable and had a horrible stay
Also there is no manager available, only by email
It’s ridiculous to rate this as a 4 star hotel or give it any rating at all
This is by far one of the worst hotels in the Marriott chain
Location
Rooms were not clean. The bathroom did not have good ventilation and it smelled like mold or mildew. Health hazard potentially
So unhappy with The William by Sonder management and treatment I received. Paid in full (which they ask for when reserving) 6 months prior to stay. Confirmed arrival week of and day of received my access code. As I landed an email notification was received stating "We are overbooked and will be sending you to a sister company in the Financial District. The William was chosen due to its proximity to the theater district. The sister company in the Financial District was nowhere near the theater district. There is at least a $100 difference in the hotels. Marriott/William thinks that a one-night stay and a one-way taxi is enough compensation. I disagree. At the very least, compensation should cover the price difference between the hotels. Exercise caution when booking this hotel.
Great facility and location with good value as well! Will definitely consider it again if returning.
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