The William Hotel Midtown, New York

Hotels
•
Sonder
8.6 (218 reviews)
24 East 39th Street , New York , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Inadequate cleanliness
No breakfast offered

Categories

Cleanliness
7.86
Cleaning was inadequate as furniture had stains and there were odors in the bathroom.
Service
9.33
Staff were friendly and helpful throughout the stay.
Location
9.37
Excellent location, great access to transportation and nearby attractions.
Room Quality
8.32
Rooms are comfortable but could benefit from more amenities and maintenance.
Amenities
8.35
Basic amenities available, though some functionality was lacking.
Value for Money
8.31
Good value considering location but cleanliness issues affect perceived value.
Food and Beverage
8.36
Breakfast was not offered, which slightly lowered the value.
Overall Experience
8.93
Overall stay was pleasant despite a few shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-04 03:39

Property Description

Modern Design & Panoramic Views
Experience a modern and elegant hotel design with breathtaking panoramic views of New York City from Sonder The William. The self-catering accommodation offers free Wi-Fi and is conveniently located near Fifth Avenue and Grand Central Station.

Luxurious Rooms & Custom Design
Indulge in rooms decorated in stylish monochromatic palettes and custom-designed guest suites featuring modern furnishings, lush bedding, and deluxe rain showers. Select suites even boast private terraces with stunning city views.

Convenient Amenities & Dining Options
Enjoy complimentary passes to a nearby fitness centre, dine at the onsite restaurant The Shakespeare Pub and The Garden Room, and unwind with cocktails at The Raines Law Room. Sonder The William offers easy access to Times Square, Central Park, and Madison Square Garden.

Book your stay at Sonder The William for a memorable New York City experience.

Important information:

After confirmation, The William, Midtown will reach out to guests through a secure link to gather some information regarding their stay. The William, Midtown may require the guest to provide a photo of their government-issued photo ID. Guests will receive check-in details from property management three days prior to arrival. Please note: the layout, furniture, and decor of your space may vary from these photos. This is a central location and prone to street and nightlife noise. There are stairs to enter the building. The wheelchair entrance is located in the restaurant below the building, and may not be available at night.

Sonder offers all guests the ability to book housekeeping services on-demand for a nominal fee. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. Housekeeping services must be scheduled via the Sonder app, 24 hours in advance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EWR

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.6
Based on 218 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 8.32
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 8.36
Overall Experience: 8.93
B
bozana • couple • rs
10
2026-04-10 • via Nuitee
B
benoit • family_with_children • fr
8
2025-10-28 • via Nuitee
G
Giovanna • extended_group • it
9
2025-10-15 • via Nuitee
R
Robert • extended_group • at
9
2025-10-04 • via Nuitee
C
Christine • family_with_children • be
8
2025-09-13 • via Nuitee
B
Bernardo • couple • es
4
Muy decepcionante
Pros:

La hubicacion

Cons:

El ruido; delante de la ventana están instalados los equipos de aire acondicionado, generan tanto ruido, que no se puede dormir. Pedimos un cambio de habitación, y nos lo denegaron; nos ofrecieron tapones para los oídos como solución. La limpieza es escasa; Los sillones están llenos de manchas, las cortinas se abren con cadena, y tienen tanta grasa, que tienes que lavarte las manos cada vez que las abres.

2025-09-06 • via Nuitee
C
Caroline • solo_traveller • gb
8
Excellently located very comfortable hotel
Pros:

My room (203) was exceptional
All the staff were really friendly and super helpful
Fabulous Davines toiletries

Cons:

No breakfasts

2025-09-01 • via Nuitee
P
pamc48 • Business
4
Spartan feeling, do not recommend
Pros:

Would not recommend for a business trip. The checkin with key code is fine, but the hotel is super basic almost like a hostel. Tiny bedside tables that barely hold an iPad, no shelf in the bathroom or hook to hang toiletries, so had to balance on back of toilet. They provide one paper cup, so choose whether you want coffee or water because you cannot have both. Next day they didn’t provide a second paper cup so rinsed out the one from the day before. Location is great, right near Grand Central & easy to get cabs or walk anywhere. One tiny slow elevator for the hotel- ended up taking the stairs most of the time.

2025-08-28 • via Tripadvisor
T
Titta • family_with_children • be
8
Great stay, great location for a family of four visiting NYC for a few days. Excellent staff and easy checking and entry
Pros:

Great location, comfortable beds, quiet room, Kitchenette and supplies were great!

Cons:

The bathroom needs ventilation, there was a bad odor, and units were broken. Use is visible in most places in the room, so a fresh pain would help.

2025-08-12 • via Nuitee
A
Alain • couple • fr
5
Séjour gâché par une annulation de dernière minute inexpliquée !
Pros:

Hôtel très bien situé au cœur de Manhattan.

Cons:

Réservation d'une semaine faite depuis 5 mois, confirmée encore la veille au soir de notre départ de Paris et annulée moins de 3 heures avant notre arrivée !!! Sans aucune explication ! Nous avons été relogé après plus d'une heure d'attente dans un autre hôtel, dans des conditions différentes, une chambre plutôt petite au lieu d'une grande chambre avec kitchenette, mais très bien situé dans Manhattan. Nous avons dû batailler ferme pour obtenir un dédommagement financier tout juste correct dans les 2 semaines qui ont suivi. Une façon de faire scandaleuse !

2025-08-04 • via Nuitee
S
sergio • family_with_children • be
9
Trés bien
Pros:

Emplacement Ideal entre Time square et Grand station
Grande chambre tres bien equipée
Le personel

Cons:

Le bruit du réfrigerateur

2025-08-04 • via Nuitee
A
Alastair • couple • gb
10
This was the perfect location at a great price. 5 mins from grand central station and walking distance from empire state
Pros:

Amazing location, the perfect space for our stay!

Cons:

N/A

2025-08-02 • via Nuitee
M
Marco • couple • ch
10
2025-07-23 • via Nuitee
M
Martin • young couple • at
5
Once is enough
Pros:

Rooms were OK-ish, photos looked better than the reality

2025-07-12 • via Nuitee
A
Anonymous • young couple • ie
10
Exceptional
2025-07-02 • via Nuitee
M
mh999 • Family
10
The Bard Himself Would Love This Hotel!
Pros:

Best location in Manhattan for walking to Broadway, libraries, shopping. Even better: a wonderful staff, comfortable bed, paramount cleanliness, and a delightful bar on the lower level where Guinness on tap and a "British Grilled Cheese" sandwich became a delicious welcome back to lovely NYC. The staff people, especially King, and the two guys in bar (Shakespeare's), and a woman at the front desk (whose name I didn't get) whose smile was as brilliant as her advice to this weary traveler. Will book again on the next trip. Thank you!

2025-06-29 • via Tripadvisor
M
Marlon • family
10
Pros:

I loved my stay

2025-06-22 • via Nuitee
C
CHARLIE
2
Pros:

I just had surgery, arrived and checked in to my room, the room was freezing, when adjusting the thermostat it did not work properly
I took a bath and the water was only tepid warm, the bathtub leaked so water was all over the floor
Alerted staff at front desk, personal came up and wiped the floor down, they could not give me another room as hotel was booked
Next day maintenance came to fix the bathroom but nothing was done about the thermostat
I was in room 407, terrible room that needs to be repaired for all its faults
I was stressed and very uncomfortable and had a horrible stay
Also there is no manager available, only by email
It’s ridiculous to rate this as a 4 star hotel or give it any rating at all
This is by far one of the worst hotels in the Marriott chain

2025-06-20 • via Nuitee
A
Anonymous • group • us
1
Would not rebook
Pros:

Location

Cons:

Rooms were not clean. The bathroom did not have good ventilation and it smelled like mold or mildew. Health hazard potentially

2025-06-09 • via Nuitee
S
Seaside01271113126 • Friends getaway
2
Caution
Pros:

So unhappy with The William by Sonder management and treatment I received. Paid in full (which they ask for when reserving) 6 months prior to stay. Confirmed arrival week of and day of received my access code. As I landed an email notification was received stating "We are overbooked and will be sending you to a sister company in the Financial District. The William was chosen due to its proximity to the theater district. The sister company in the Financial District was nowhere near the theater district. There is at least a $100 difference in the hotels. Marriott/William thinks that a one-night stay and a one-way taxi is enough compensation. I disagree. At the very least, compensation should cover the price difference between the hotels. Exercise caution when booking this hotel.

2025-06-08 • via Tripadvisor