KHAS Surabaya Hotel

Hotels
8.3 (77 reviews)
Jl. Benteng no. 1 , Surabaya , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Cons:
No hairdryer and fridge
Old air conditioning

Categories

Cleanliness
7.26
Overall sentiment indicates issues with room amenities and maintenance.
Service
9.23
Staff were friendly and welcoming, especially the security personnel.
Location
8.27
Good location close to various districts, but some transportation limitations.
Room Quality
7.22
Rooms lack essential amenities like a hairdryer and refrigerator, and the air conditioning needs repair.
Amenities
8.75
Decent amenities overall, although some rooms lack expected features.
Value for Money
8.21
Appears good given the context and services provided, though some issues exist.
Food and Beverage
9.26
Excellent breakfast buffet with a wide variety, focusing on local cuisine.
Overall Experience
8.23
Overall a positive experience with noted room issues but strong service and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:58

Property Description

City Views and Comfortable Rooms
Enjoy stunning views of the city from your air-conditioned room equipped with modern amenities like a personal safe, refrigerator, and flat-screen TV. The en suite bathroom ensures convenience with a shower, hairdryer, and complimentary toiletries.

Dining Experience at Pesona Restaurant
Indulge in a culinary journey with a mix of Asian and western cuisine at Pesona Restaurant, offering a delightful dining experience for all guests.

Convenient Facilities and Services
Benefit from a range of services including a 24-hour front desk, meeting facilities, and express check-in/check-out. The hotel also provides assistance with luggage storage, valet parking, and additional services like car hire and airport transfers.

Book your stay at KHAS Surabaya for a memorable and hassle-free experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Adults stay for Rp 250,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 77 reviews
Cleanliness: 7.26
Service: 9.23
Location: 8.27
Room Quality: 7.22
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 9.26
Overall Experience: 8.23
M
Mohammed Said • solo_traveller • qa
10
2026-03-20 • via Nuitee
N
najwa • solo_traveller • id
6
2026-02-12 • via Nuitee
M
Mahdi • extended_group • id
8
2025-12-30 • via Nuitee
D
DissyMirya888 • family_with_children • kh
5
2025-12-22 • via Nuitee
N
Norhayati • family_with_children • my
10
2025-08-21 • via Nuitee
N
Norhayati • family_with_children • my
10
2025-08-21 • via Nuitee
N
Norhayati • family_with_children • my
10
2025-08-21 • via Nuitee
S
Sourice • family_with_children • fr
9
2025-08-18 • via Nuitee
N
Norhayati • family_with_children • my
10
2025-08-17 • via Nuitee
G
Gustu • couple • id
10
2025-08-14 • via Nuitee
A
Aina • family_with_children • id
9
2025-08-10 • via Nuitee
Y
Yves • family_with_children • fr
8
Bon hôtel
Pros:

Emplacement correct. (Pas trop loin Chinatown, quartier arabe etc..) tout est facile avec gojek !
J'avais choisi cet hôtel pour proximité dépôt bus (arrivée 4h!) et rec. Ouverte 24/24.
Dommage que le bus s'arrêtait à 10km!
Taxi...
Excellent buffet petit déjeuner(grand choix pour tous les goûts) mais axé indonésien.

Cons:

Rien pour moi

2025-07-12 • via Nuitee
K
KiYeon • couple • kr
5
Pros:

- 호텔 밖에서 안내 및 관리하시는 남자경비분이 친절하고 재미있으십니다, 가끔씩 한국말로도 인사해주심

Cons:

- 그냥 딱 하루만 숙박하기에 적합할거 같습니다
방에는 헤어드라이기와 냉장고가 없습니다
- 에어컨이 있지만 정말 낡았고, 결함이 있는지 누수가 있어서 물이 계속 떨어집니다

2025-07-07 • via Nuitee
M
Muhammad • family_with_children • id
10
Lokasi yg strategis, dekat dgn ziarah Sunan Ampel
Pros:

Lokasinya yg strategis di samping Pondok Pesantren Benteng Suryalaya.

2025-06-30 • via Nuitee
G
GILLES • family_with_children • fr
8
2025-05-16 • via Nuitee
R
Remon • extended_group • id
6
2025-04-04 • via Nuitee
M
Muhammad • family_with_children • id
10
Pros:

Khas Hotel Surabaya keren dan terus tingkatkan pelayanannya

2025-03-31 • via Nuitee
L
lisa • family_with_children • my
8
2025-03-22 • via Nuitee
A
Adit • extended_group • my
9
2025-02-07 • via Nuitee
L
L • extended_group • id
7
2025-02-01 • via Nuitee