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Facilities
Property facilities
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Children's playground
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Games room
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Private parking
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Outdoor pool
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Designated smoking area
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Accessible parking
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Parking garage
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Minimarket on site
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Wheelchair accessible
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Outdoor pool - seasonal
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Kids' outdoor play equipment
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Vending machine - drinks
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Kid-friendly buffet
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Open-air bath
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Public Bath
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Kids' club
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Hot spring bath
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Wine/champagne
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Sun umbrellas
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Kids' pool
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Strollers
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Process in place to check health of guests
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Thermometers for guests provided by property
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Key card access
Review Highlights
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Property Description
Luxurious Accommodation
Experience 5-star comfort and convenience in our beautifully appointed rooms, each equipped with modern amenities for a relaxing stay.
Leisure Facilities
Unwind by the seasonal outdoor swimming pool or indulge in a soothing soak at our hot spring bath for the ultimate relaxation experience.
Family-Friendly Features
Our hotel offers a children's playground for younger guests to enjoy, ensuring a memorable and fun-filled stay for families.
Ready to experience luxury and relaxation at Grand Mercure Nasu Highlands Resort & Spa? Book your stay now!
A deposit may be required at the property.
Location
Guest Reviews
子供が遊べる広場やラウンジがよかった
空調が全館統一されており、夜寝苦しかった。途中で扇風機を借用したが、部屋の温度が28°を超えており、生後3ヶ月の子供と、2歳になる子供には暑かったらしく、夜中何度も起きてしまい、快適に過ごせなかった。
温度の問題について、虫が入るため窓も開けないでと言うなら、部屋の温度が上がらない空調管理をしっかりして欲しい。
食事が良かった。
The hotel is enormous in almost every aspect, except for the guest rooms, which are similar in size and layout to those of other hotels and ryokans. Despite its massive capacity, the spacious facilities ensure that guests never feel crowded, even when the hotel is fully occupied. The dining operations are also exceptionally well organized, efficiently accommodating over 500 guests while maintaining a comfortable and pleasant dining experience.
For some reason, the majority of guests seem to be families with young children. As a result, it’s difficult to find a peaceful spot anywhere in the hotel except your own room, as there are almost always children running around, shouting, or making noise. This makes the hotel less suitable for guests seeking a quiet and relaxing atmosphere.
And never see any hotel(with ryokan style room) ask guests to make their own futon bed. Not a big deal, just a strange service standard.
ご飯も美味しく、子供が遊べる場所もたくさんあり家族で大満足でした。主人はお風呂のラウンジがお気に入りで、私も甘酒が飲めたことが嬉しかったです！
ゲームセンターが少し昔っぽかった
子供連れへの対応がよい。
ブッフェの品数が多く、変わったメニューがあるのが良かった。
部屋が広くて良かった。
りんどう湖側の角部屋でちょうど花火大会がよく見えた。
夜の星空観測も天気がよくて、よく見えた。
焚き火の周りで、芝生で遊べて良かった。
周囲の植木の手入れがきちんとされていた。
部屋のトイレがユニットバスタイプなのが残念だった。
連泊で部屋掃除なしにしたが、使用済みのタオルやゴミは回収してほしかった。
ホテルに入る道の案内は、どちらから来てもわかりやすいような表示にしてほしい。
ラウンジ
食事が高い
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