Grand Mercure Nasu Highlands Resort & Spa

Hotels
•
Grand Mercure
8.1 (786 reviews)
Takakuhei 4449-2 , Nasu , jp
+81 3-5539-2597

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Family-friendly
Good amenities for children
Great hospitality
Cons:
Dirty toilets
Old room interiors
Mixed reviews on food quality

Categories

Cleanliness
7.71
Some reviews mentioned dirty toilets and cold food.
Service
8.18
Service was good but some issues with response times noted.
Location
8.32
Convenient location for families.
Room Quality
7.17
Older rooms, concerns raised about unit bathrooms.
Amenities
8.8
Great facilities for children and good amenities overall.
Value for Money
8.06
Mixed feelings on value due to room quality vs. price.
Food and Beverage
8.21
Variety on breakfast is good; some food served was cold.
Overall Experience
8.38
Overall positive experience particularly for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:37

Property Description

Luxurious Accommodation
Experience 5-star comfort and convenience in our beautifully appointed rooms, each equipped with modern amenities for a relaxing stay.

Leisure Facilities
Unwind by the seasonal outdoor swimming pool or indulge in a soothing soak at our hot spring bath for the ultimate relaxation experience.

Family-Friendly Features
Our hotel offers a children's playground for younger guests to enjoy, ensuring a memorable and fun-filled stay for families.

Ready to experience luxury and relaxation at Grand Mercure Nasu Highlands Resort & Spa? Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FKS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 786 reviews
Cleanliness: 7.71
Service: 8.18
Location: 8.32
Room Quality: 7.17
Amenities: 8.8
Value for Money: 8.06
Food and Beverage: 8.21
Overall Experience: 8.38
V
Vinod • family_with_children • jp
9
2026-07-22 • via Nuitee
O
OONO • family_with_children • jp
8
2026-07-22 • via Nuitee
優鳥 • family_with_children • jp
8
とてもよかった
Pros:

綺麗

Cons:

ビュッフェが前日と変わらないものが出ていた

2026-07-22 • via Nuitee
Y
YICHUN • family_with_children • jp
8
2026-07-21 • via Nuitee
N
Natsumi • family_with_children • jp
8
2026-07-21 • via Nuitee
栗原 • family_with_children • jp
10
素晴らしいの一言
Pros:

すべてにおいてよかった。

Cons:

風呂がもう少し充実すると嬉しい。
だが今でも十分。

2026-07-20 • via Nuitee
M
Miyo • couple • nl
5
Cons:

Dinner is only buffet and they charge 8,400 yen pp for such bad food. Full of bugs inside the bedroom and we were in an old hospital like room. They also don’t have a business center even though it says 5 stars.

2026-07-17 • via Nuitee
中島 • couple • jp
8
安く宿泊出来た
Pros:

コストパフォーマンス　　リフォームされてきれいだった

Cons:

湖畔側部屋からの眺め　湖が見えない

2026-07-15 • via Nuitee
下村 • family_with_children • jp
10
2026-07-14 • via Nuitee
M
mutsuyo • solo_traveller • jp
8
Pros:

スタッフの方々　笑顔が素敵でした

Cons:

子供さん連れの方々には　とても良いホテルだろうと思いますが　年配の我々には　少し賑やかすぎて　合わないと思いました
静かな雰囲気でゆっくりしたかったのですが　チョイスを間違えたようです

2026-07-10 • via Nuitee
C
CHIAJUNG • family_with_children • tw
9
Pros:

親子友善、酒精飲料休閒時光

2026-07-08 • via Nuitee
C
CHIAJUNG • family_with_children • tw
9
Pros:

房間的床、溫泉、小孩子的設施、免費的酒水

2026-07-07 • via Nuitee
M
Mizuho • family_with_children • jp
10
2026-07-05 • via Nuitee
H
Hsiangyu • family_with_children • tw
7
那須地區標誌飯店
Pros:

設施豐富，餐點用心，育兒友善，從早到晚都有吃有玩

Cons:

都7月了泳池還沒開，邏輯到底是什麼。房間設備簡陋像極了20年前的擺設，與大廳嚴重落差，房間無景觀，晚餐偏貴

2026-07-04 • via Nuitee
M
Momoka • family_with_children • jp
8
2026-07-04 • via Nuitee
M
MIHO • couple • jp
8
2026-06-26 • via Nuitee
T
TAKASHI • family_with_children • jp
10
2026-06-25 • via Nuitee
A
Akari • couple • jp
10
2026-06-25 • via Nuitee
A
ARAI • solo_traveller • jp
10
2026-06-25 • via Nuitee
H
Hiroki • family_with_children • jp
10
オシャレな旅人になった気分
Pros:

　お風呂後のくつろぎスペースが落ち着く雰囲気で、気持ちよくリラックスできる点。
　ファミリーラウンジのお絵描きパネルは大人も夢中になってしまうぐらい楽しく、漫画もジャンプから色々なものが揃っている点。
　子供が食器を盛大にひっくり返してもすぐに従業員の方が駆けつけてきて優しい対応をしてくれたのは、子連れとしてもものすごく助かる。
　

Cons:

温泉は、露天風呂一個しかないところ。

2026-06-23 • via Nuitee