Grand Mercure Lake Hamana Resort & Spa

Hotels
•
Grand Mercure
7.5 (883 reviews)
Chuo-ku Yutocho Yamazaki 4396-1 , Hamamatsu , JP
+81 53-592-2222

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Sauna
See all facilities

Review Highlights

Pros:
Delicious food
Good location
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.39
Cleanliness was noted as lacking in some reviews, with concerns about room condition.
Service
8.36
Service was mentioned positively with mentions of good dining experiences.
Location
8.4
Location received positive remarks, indicated to be convenient and enjoyable.
Room Quality
6.35
Room quality was critiqued due to size and age, causing disappointment.
Amenities
7.38
Amenities received mixed reviews with some disappointments but overall a decent offering.
Value for Money
6.84
Value for money was seen as lacking, especially with pricing compared to the quality noted.
Food and Beverage
8.89
Food quality was highlighted positively with numerous favorable comments.
Overall Experience
7.36
Overall experience was mixed, reflecting delights in amenities but issues noted in room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:14

Property Description

Stunning Views of Lake Hamana
Experience breathtaking views of the mesmerizing Lake Hamana from the comfort of your room at Grand Mercure Lake Hamana Resort & Spa.

Luxurious Spa and Wellness Facilities
Indulge in ultimate relaxation with the hotel's top-notch spa amenities, including a sauna to unwind and rejuvenate after a day of exploring Hamamatsu.

Delicious Buffet Breakfast
Start your day right with a scrumptious buffet breakfast served daily at the hotel, offering a wide selection of delectable dishes to energize you for the day ahead.

Book your stay at Grand Mercure Lake Hamana Resort & Spa now to enjoy a luxurious getaway with unparalleled views and top-notch amenities.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FSZ

Location

Guest Reviews

7.5
Based on 883 reviews
Cleanliness: 6.39
Service: 8.36
Location: 8.4
Room Quality: 6.35
Amenities: 7.38
Value for Money: 6.84
Food and Beverage: 8.89
Overall Experience: 7.36
望月 • solo_traveller • jp
3
残念
Pros:

なし

Cons:

キャパの割にエレベーターが少ない、待ちが多い
朝食が希望の時間にとれないほどさばきが悪い
時間割をすべき

2026-10-24 • via Nuitee
T
Takahiko • family_with_children • jp
5
Pros:

改装してある部分は綺麗。

Cons:

未改装の部屋は古さが目立つ。廊下も変な臭いがする。

2026-10-23 • via Nuitee
S
SUSUMU • couple • jp
5
Cons:

夜、風が強く、窓の隙間があるような音がずっとそていた
浴衣が色あせていて、シミのようであった

2026-10-23 • via Nuitee
V
Viviane • family_with_children • jp
10
2026-10-23 • via Nuitee
R
Rikka • couple • jp
8
2026-10-22 • via Nuitee
S
SATOMI • couple • jp
9
大きなホテル グランドﾒｰｷｭｰﾘｰホテル 大きくてキレイ。 浜名湖スパ ドリンク飲み放題で嬉しい 温泉つき。
Pros:

突然の宿泊にも丁寧で敏速な対応をしていただいて。

しかも
お部屋もグレードアップしてもらえて
ウェルカムドリンクではアルコールも無料って。
神でした。(笑)

Cons:

お部屋が
ちょっとほこり臭かった。

2026-10-22 • via Nuitee
S
SUGIKO • couple • jp
7
2026-10-22 • via Nuitee
J
jeffrey • family_with_children • gb
5
2026-10-22 • via Nuitee
M
Motoki • couple • jp
9
まんぷく
Pros:

朝食が美味しかった

Cons:

歯ブラシがもう少し上質なものだとよかった
ヘアブラシを部屋に置いておいてほしい

2026-10-20 • via Nuitee
K
Katsumi • family_with_children • jp
6
2026-10-20 • via Nuitee
S
SUZUKI • family_with_children • jp
1
2026-10-19 • via Nuitee
T
Tomohiro • family_with_children • jp
10
2026-10-19 • via Nuitee
後藤 • family_with_children • jp
8
南国ムードたっぷり食事満足。
Pros:

玄関ロビーの開放感溢れる、南国ムードたっぷりで、高級感が有りましたね！飲み放題はやはり素晴らしい。ゆっくり出来ました。　浜名湖がこんなに雄大で綺麗で、景観素晴らしい！が、ソーラーパネルで大無しでしたね。お風呂も広く、南国ムードたっぷり。お食事も、１つ１つ、丁寧で確かな味！満足でした。

Cons:

ソーラーパネルの景観残念⬇️

2026-10-18 • via Nuitee
G
Gayle • couple • au
8
Big Buffet beautiful onsen
Pros:

The onsen was beautiful

Cons:

There was a lot people and the all you can eat buffet was intense.
We are riding our bicycles through Japan and they would not help us find a safe place to store.

2026-10-16 • via Nuitee
S
Shinya • family_with_children • jp
8
Cons:

混みすぎ(ピーク時はおそらく宿泊者数に対するラウンジ・レストランのキャパが足りない)

2026-10-16 • via Nuitee
E
ESTHER • couple • il
9
מלון טוב מאוד , מתקנים טובים, צוות מעולה, אונסן מעולה,
Pros:

ארוחת בוקר , חדר נוח מיטות קשות ונוחות, מתקנים במלון

Cons:

ארוחת ערב במחיר מאוד גבוה

2026-10-14 • via Nuitee
M
MIKI • family_with_children • jp
7
2026-10-13 • via Nuitee
H
Hung-Ju • couple • tw
7
2026-10-13 • via Nuitee
T
Teruko • family_with_children • jp
10
大満足
2026-10-12 • via Nuitee
K
keigo • couple • jp
5
2026-10-11 • via Nuitee