Mercure Nagano Matsushiro Resort & Spa

Hotels
•
Mercure
7.6 (1125 reviews)
Matsushiromachi Nishiderao 1372-1 , Nagano , jp

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good breakfast options
Excellent onsen facilities
Cons:
Issues with cleanliness in common areas
Location is somewhat distant from city center

Categories

Cleanliness
6.43
Some reviews indicate issues with cleanliness, particularly in shared facilities.
Service
7.9
Staff is mentioned as friendly and helpful, contributing positively to the experience.
Location
6.94
Location is somewhat remote but accessible, with some reviews noting its distance from the city.
Room Quality
7.89
Rooms are described as spacious and comfortable, with some positives noted regarding the cleanliness.
Amenities
7.92
Facilities such as onsen and parking are well-regarded with positive mentions.
Value for Money
8.38
Many reviews reflect that the hotel provides good value for services offered.
Food and Beverage
7.93
Breakfast and dining choices have been generally well-received, though some wished for more variety.
Overall Experience
7.4
General satisfaction with the stay, though some specific issues were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:20

Property Description

Mountain Views and Relaxing Spa:
Enjoy breathtaking views of the mountain from our property and relax at our spa and hot spring facilities.

Comfortable Accommodation:
Experience a comfortable stay in our air-conditioned rooms with private bathrooms, flat-screen TVs, and cozy beddings.

Wellness Facilities and Delicious Buffet:
Indulge in our wellness facilities including a sauna and spa, and start your day right with a delicious buffet breakfast.

Book your stay now at Mercure Nagano Matsushiro Resort & Spa for a perfect getaway in Nagano!

Important information:

Please note that men's large bath is currently unavailable due to equipment failure.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NGO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 1125 reviews
Cleanliness: 6.43
Service: 7.9
Location: 6.94
Room Quality: 7.89
Amenities: 7.92
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 7.4
A
Andrey • family_with_children • de
8
2026-03-21 • via Nuitee
S
Sakonrat • family_with_children • th
10
Cons:

ห้องน้ำแคบ ไฟมืดไปหน่อย

2026-03-20 • via Nuitee
H
Hiroko • family_with_children • jp
8
2026-03-19 • via Nuitee
　yumiko • family_with_children • jp
9
2026-03-18 • via Nuitee
L
Liam • solo_traveller • au
10
Best stay ever highly recommended
Pros:

Great rooms and awesome food. Spa was added bonus. Shower water pressure was fantastic.

Cons:

30min trip to station with limited shuttles

2026-03-18 • via Nuitee
M
MingChih • couple • tw
7
2026-03-17 • via Nuitee
M
MingChih • couple • tw
7
2026-03-17 • via Nuitee
A
Angelice • family_with_children • fr
8
2026-03-17 • via Nuitee
S
Sameer • family_with_children • ca
10
2026-03-16 • via Nuitee
K
Koon Long • extended_group • sg
5
Disappointed as this is an Accor hotel.
Pros:

Only the onsen.

Cons:

The bed is so so soft! I can even feel the mattress spring! The bedsheet is dirty, with stains.

2026-03-14 • via Nuitee
J
Joongwon • couple • kr
9
2026-03-13 • via Nuitee
里絵 • extended_group • jp
8
お得で最高！
Pros:

エキストラベットでしたが寝心地がとても良かったです。朝食最高に美味しかったです。

Cons:

3月でしたが、部屋の空調が暑くてとても寝苦しかったです。

2026-03-11 • via Nuitee
増山 • family_with_children • jp
10
Pros:

ビュッフェの質と量
大浴場もきれい

Cons:

昨年より見直しされクラフトビールが無くなったり若干コストダウンを感じた。

2026-03-08 • via Nuitee
R
Riccardo • family_with_children • be
8
Pros:

Spacious room

Cons:

Tattoos need to be covered in the onsen

2026-03-08 • via Nuitee
森 • couple • jp
8
Pros:

設備が充実していて、部屋の広さも丁度良い
朝食、夕食共に想像性を掻き立てられて、いろんなバリエーションのおかずをチョイスする楽しみがある
二泊してもまだ食べて無いおかずがある。

Cons:

夜中22時頃に喉が渇きエレベータ前のウォーターサーバーが使え無かった

2026-03-08 • via Nuitee
R
Rahul • family_with_children • jp
8
2026-03-08 • via Nuitee
M
Mari • couple • jp
10
2026-03-06 • via Nuitee
J
john • couple • at
7
Okay if you want somewhere relatively cheap and have a car to get around the area
Pros:

Lots of parking and close to the highway

Cons:

Rooms a bit old and lots of condensation on the windows, breakfast is rubbish

2026-03-06 • via Nuitee
K
Kimiko • extended_group • sg
8
2026-03-04 • via Nuitee
H
Hans Bastian • extended_group • no
7
Pros:

Flott frokost og deilig onsen

2026-03-04 • via Nuitee