Mercure Nagano Matsushiro Resort & Spa

Hotels
•
Mercure
7.6 (1289 reviews)
Matsushiromachi Nishiderao 1372-1 , Nagano , JP
+81 3-6830-3912

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good breakfast options
Excellent onsen facilities
Cons:
Issues with cleanliness in common areas
Location is somewhat distant from city center

Categories

Cleanliness
6.43
Some reviews indicate issues with cleanliness, particularly in shared facilities.
Service
7.9
Staff is mentioned as friendly and helpful, contributing positively to the experience.
Location
6.94
Location is somewhat remote but accessible, with some reviews noting its distance from the city.
Room Quality
7.89
Rooms are described as spacious and comfortable, with some positives noted regarding the cleanliness.
Amenities
7.92
Facilities such as onsen and parking are well-regarded with positive mentions.
Value for Money
8.38
Many reviews reflect that the hotel provides good value for services offered.
Food and Beverage
7.93
Breakfast and dining choices have been generally well-received, though some wished for more variety.
Overall Experience
7.4
General satisfaction with the stay, though some specific issues were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:20

Property Description

Mountain Views and Relaxing Spa:
Enjoy breathtaking views of the mountain from our property and relax at our spa and hot spring facilities.

Comfortable Accommodation:
Experience a comfortable stay in our air-conditioned rooms with private bathrooms, flat-screen TVs, and cozy beddings.

Wellness Facilities and Delicious Buffet:
Indulge in our wellness facilities including a sauna and spa, and start your day right with a delicious buffet breakfast.

Book your stay now at Mercure Nagano Matsushiro Resort & Spa for a perfect getaway in Nagano!

Important information:

Please note that men's large bath is currently unavailable due to equipment failure.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NGO

Location

Guest Reviews

7.6
Based on 1289 reviews
Cleanliness: 6.43
Service: 7.9
Location: 6.94
Room Quality: 7.89
Amenities: 7.92
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 7.4
E
Ebony • extended_group • au
7
Great value for money, breakfast is excellent. Too busy for breakfast and lifts
Pros:

Really love the location and easy parking.
The onsen, and the complimentary drinks bars are great. Really enjoyed the large tatami room, have a drink and play games with family.

Cons:

Felt like the hotel has become far busier than the last couple of years. Huge tour groups meant that it was hard to get a breakfast time slot we wanted and the onsen and lifts were incredibly busy at peak times.
Rooms unfortunately smelt old and musty although looking clean. Hopefully the get an upgrade soon

2026-10-24 • via Nuitee
C
ChunTse • extended_group • tw
8
Pros:

房間大 網路訊號很好

2026-10-23 • via Nuitee
S
shigeichi • couple • jp
8
Pros:

格安な料金
ウエルカムドリンクの充実外国人

Cons:

外国人が多すぎる

2026-10-23 • via Nuitee
隆一 • family_with_children • jp
7
2026-10-22 • via Nuitee
B
Beáta • family_with_children • hu
1
2026-10-22 • via Nuitee
S
Shigeki • couple • jp
7
Pros:

朝玄関先でシャインマスカットとリンゴの販売がありました。最高でした。

2026-10-20 • via Nuitee
N
NISHIZAWA • family_with_children • jp
10
Pros:

エントランスから入った瞬間に優しいアロマの香りがして癒されました。

Cons:

食事時とても混みます。

2026-10-20 • via Nuitee
D
david • couple • fr
6
Pros:

Friendly staff. Good clean room.

Cons:

Shuttle service is important for the location. Driver was excellent and very helpful, but there were not enough buses in the day and times too irregular.

2026-10-19 • via Nuitee
M
megumi • family_with_children • jp
10
Pros:

今回3回目の宿泊でしたが子どもたちもこのホテルに泊まれたことうれしかったみたいで初めて夕飯もつけました。朝晩のバイキングも美味しかったです。スタッフさんたちも親切でまた、次回泊まりたいと思います

Cons:

なし

2026-10-18 • via Nuitee
M
Melissa • extended_group • au
7
2026-10-16 • via Nuitee
H
Hiroe • couple • jp
8
2026-10-16 • via Nuitee
K
Keisuke • family_with_children • jp
8
2026-10-14 • via Nuitee
T
Tetsuhiro • extended_group • jp
8
利用して良かった
Pros:

値段は安いのに満足する滞在でした。

2026-10-13 • via Nuitee
T
TAKESHI • family_with_children • jp
8
とても楽しい旅行ができました。
Pros:

ご飯が種類が多くて、とても良かったです。

Cons:

エレベーターの待ち時間が長かった。

2026-10-12 • via Nuitee
K
Kanako • extended_group • jp
8
2026-10-07 • via Nuitee
富澤 • couple • jp
10
Pros:

朝食・夕食ビュッフェは種類が多く、美味しかったです。
高速の出入り口からも近く、車で行く時は便利だと感じました。

Cons:

客室に数匹虫がいたのが気になりました。

2026-10-07 • via Nuitee
M
masato • couple • jp
10
2026-09-18 • via Nuitee
V
valerie • solo_traveller • fr
6
Cons:

Un hôtel vieillot qui aurait besoin d'être rafraîchit. Pas assez assenceur pour le nombre de chambres

2026-09-18 • via Nuitee
H
Hideo • couple • jp
8
次回は、車で来たいな
Pros:

大浴場があり、ゆったりお風呂に入れた

Cons:

送迎バス🚌が小さく、満員で窮屈だった

2026-09-17 • via Nuitee
T
TAKESHI • couple • jp
9
2026-09-17 • via Nuitee