Grand Mercure Lake Biwa Resort & Spa

Hotels
•
Grand Mercure
7.5 (1159 reviews)
38 Oshima Cho , Nagahama , jp

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Children allowed

Facilities

Free beach shuttle
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Sauna
Massage services
Karaoke
See all facilities

Review Highlights

Pros:
Great breakfast choices
Friendly staff
Beautiful views
Cons:
Bathroom size and condition
Crowding in amenities

Categories

Cleanliness
6.96
Several reviews mention cleanliness positively, but some guests noted issues like the age of facilities.
Service
8.43
Staff received high praise for attentiveness and care.
Location
7.97
Location is generally well-regarded for nearby attractions, though some noted it's somewhat distant from convenience stores.
Room Quality
6.42
Some reviews mentioned the rooms were dated, particularly bathrooms.
Amenities
7.45
Amenities are generally appreciated but some facilities showed signs of overcrowding and aging.
Value for Money
7.41
Overall value was seen as fair, but some thought it should improve given the price.
Food and Beverage
7.96
Food quality received consistent compliments, especially the breakfast options.
Overall Experience
7.43
Guests had enjoyable stays, marred somewhat by mentioned concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:40

Property Description

Luxurious Accommodation: Grand Mercure Lake Biwa Resort & Spa offers elegant and comfortable rooms with stunning garden views, ensuring a relaxing stay for guests.

Convenient Amenities: Guests can take advantage of the 24-hour front desk, free shuttle service, and private parking, making travel arrangements seamless and stress-free.

Recreational Activities: Located in a prime area of Nagahama, visitors can explore the picturesque surroundings through activities like cycling, providing a memorable vacation experience.

Book your stay at Grand Mercure Lake Biwa Resort & Spa now to indulge in luxury and convenience amidst the beauty of Nagahama.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs JPY 500 per day.

Location

Guest Reviews

7.5
Based on 1159 reviews
Cleanliness: 6.96
Service: 8.43
Location: 7.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.43
K
keiko • solo_traveller • jp
8
2026-03-21 • via Nuitee
H
HIROKI • extended_group • jp
9
2026-03-21 • via Nuitee
K
kenichiro • solo_traveller • jp
6
2026-03-20 • via Nuitee
Y
YUKIKO • couple • jp
7
落ち着かなかった。
Pros:

オールインクルーシブ

Cons:

食事会場が広すぎて、料理を取りに行くのが面倒。
使い終わったテーブルを早く片付けて次のお客様を待たせないように。

2026-03-19 • via Nuitee
V
Viviane • family_with_children • fr
8
Pros:

Tout

Cons:

Rien que je n' ai pas apprécié

2026-03-18 • via Nuitee
中村 • family_with_children • jp
5
1人旅
Pros:

ウォーターサーバーが各フロアに設置されていた。
以前はなかった。

Cons:

ビュッフェの時間が目安でも設定されていた。
忙しなく落ち着いて楽しめなかった。
食事をゆっくり楽しむ為の旅だったので。

2026-03-18 • via Nuitee
C
Chin Hsun • couple • tw
9
Pros:

開窗就是琵琶湖，美景盡收眼底，5分鐘之後就有碼頭可以搭船去竹山島參拜。非常的讚！飯店附有免費的酒吧、點心、晚間泡完湯可以盡情暢飲，聊天，非常周到！

Cons:

因為在公園之內，沒有商街，如果不在飯店吃，稍微要走個15分鐘到車站附近才有餐廳。

2026-03-17 • via Nuitee
M
MIKIKO • solo_traveller • jp
7
Pros:

お酒の種類が多かった。

Cons:

スパにタオルや櫛が置いてないこと。

2026-03-17 • via Nuitee
S
samejima • extended_group • jp
5
2026-03-16 • via Nuitee
T
Takaaki • solo_traveller • jp
7
2026-03-16 • via Nuitee
M
Matthieu • couple • fr
7
Pros:

Bel hôtel et très jolis cadre

Cons:

Les futons n’était pas extrêmement confortable, première fois où je dort mal sur ce genre de matelas

2026-03-16 • via Nuitee
朝日奈 • extended_group • jp
10
また泊まるかと言われたら泊まる！
Pros:

観光する上で立地が良い。

Cons:

バスルームがかなり小さいように感じる。換気扇がないので部屋の空気が悪く感じた。土産物屋はオープンがかなり遅く、帰りに土産を買うことは難しい。

2026-03-16 • via Nuitee
H
Hiroto • extended_group • jp
10
快適
Pros:

部屋広くて、安くて、風呂場のジュースがうまい

Cons:

特にないけど、枕が好みじゃなかった(ビーズではないが硬め)

2026-03-14 • via Nuitee
C
CHUI SHAN • family_with_children • hk
8
Pros:

服务及設施

Cons:

没有

2026-03-12 • via Nuitee
M
MIša miriam • extended_group • si
9
2026-03-12 • via Nuitee
T
take 92 • family_with_children • jp
7
2026-03-11 • via Nuitee
H
Haruhi • extended_group • jp
10
2026-03-11 • via Nuitee
K
Kayo • extended_group • jp
8
Pros:

部屋が広くて快適でしたq

2026-03-10 • via Nuitee
A
Aki • extended_group • jp
8
2026-03-10 • via Nuitee
N
Nilusha • family_with_children • jp
10
Than you very much
Pros:

Good

Cons:

Good for the vacation

2026-03-09 • via Nuitee