Grand Mercure Lake Biwa Resort & Spa

Hotels
•
Grand Mercure
7.5 (1400 reviews)
38 Oshima Cho , Nagahama , JP
+81 3-6743-6550

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Paid
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Garden
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great breakfast choices
Friendly staff
Beautiful views
Cons:
Bathroom size and condition
Crowding in amenities

Categories

Cleanliness
6.96
Several reviews mention cleanliness positively, but some guests noted issues like the age of facilities.
Service
8.43
Staff received high praise for attentiveness and care.
Location
7.97
Location is generally well-regarded for nearby attractions, though some noted it's somewhat distant from convenience stores.
Room Quality
6.42
Some reviews mentioned the rooms were dated, particularly bathrooms.
Amenities
7.45
Amenities are generally appreciated but some facilities showed signs of overcrowding and aging.
Value for Money
7.41
Overall value was seen as fair, but some thought it should improve given the price.
Food and Beverage
7.96
Food quality received consistent compliments, especially the breakfast options.
Overall Experience
7.43
Guests had enjoyable stays, marred somewhat by mentioned concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:40

Property Description

Luxurious Accommodation: Grand Mercure Lake Biwa Resort & Spa offers elegant and comfortable rooms with stunning garden views, ensuring a relaxing stay for guests.

Convenient Amenities: Guests can take advantage of the 24-hour front desk, free shuttle service, and private parking, making travel arrangements seamless and stress-free.

Recreational Activities: Located in a prime area of Nagahama, visitors can explore the picturesque surroundings through activities like cycling, providing a memorable vacation experience.

Book your stay at Grand Mercure Lake Biwa Resort & Spa now to indulge in luxury and convenience amidst the beauty of Nagahama.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Location

Guest Reviews

7.5
Based on 1400 reviews
Cleanliness: 6.96
Service: 8.43
Location: 7.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.43
K
Kurumi • couple • jp
10
2026-10-24 • via Nuitee
U
umekage • couple • jp
6
Pros:

ローテーションは満足　期待通り　部屋もきれいでまずますでした。

Cons:

売店の開店時間がチェックアウト前の午前中もしてほしかった。
近くの部屋の音が気になった（子供など）
近江牛の焼き肉などの提供が欲しかった。

2026-10-24 • via Nuitee
K
Kwok Hung Richard • solo_traveller • hk
9
Pros:

前台一名中國籍的女職員，態度友善及協助幫助解決事情。喜歡下午及晚上在大堂有飲料及小食提供

2026-10-24 • via Nuitee
中村 • family_with_children • jp
3
2026-10-24 • via Nuitee
K
Kosuke • family_with_children • au
8
Pros:

スタッフの方々の対応が非常に丁寧で、気持ちよく過ごせました。お部屋が広くて景色が素晴らしいだけでなく、お風呂や売店、卓球などのアクティビティも充実。

Cons:

ベッドのマットレスのバネが直接伝わってくるような状態だった。

2026-10-22 • via Nuitee
I
Ikiya • family_with_children • it
8
2026-10-22 • via Nuitee
S
satoshi • extended_group • jp
8
2026-10-22 • via Nuitee
I
Ivo • solo_traveller • ch
4
Comment c'est possible ?
Pros:

La réception parlais un anglais correct

Cons:

Je ne comprends pas comment un hôtel peu avoir une aussi bonne note. Chambre des années 80, lit à ressort, douche de 2m2 max avec un rideau qui tombe sur toi tu à l'impression que c'est encore moins.

2026-10-22 • via Nuitee
L
Lasse • couple • fi
9
2026-10-21 • via Nuitee
B
Bolin • solo_traveller • sg
8
Came here for a short respite to enjoy the fireworks festival and the experience was great.
Pros:

I loved the free-flow alcohol that came with the lounge access during teatime and at night. I also loved that the hotel provided me with a room that oversaw the fireworks festival.

2026-10-21 • via Nuitee
管野 • family_with_children • jp
6
琵琶湖メルキュールホテルあり
Pros:

ウエルカムドリンク🧋よかったです

Cons:

ホテルに合った浴衣有ればよかったです

2026-10-16 • via Nuitee
T
Toshio • couple • jp
7
Table tennis je joue. C’est bon.
Pros:

C’est trop de variété mais qualité de chaque se Monique.

Cons:

Je ne peux pas voir the tableau de l’analyse de source thermale. C’est essentiel de connaître le contenu de l’eau; c’est dommage.

2026-10-16 • via Nuitee
K
Koichi • family_with_children • jp
8
2026-10-15 • via Nuitee
S
SUMIAKI • family_with_children • jp
10
2026-10-15 • via Nuitee
のっぽさん • family_with_children • jp
9
Pros:

お値打ち

Cons:

人気があり過ぎて平日でも混んでる

2026-10-15 • via Nuitee
のっぽさん • family_with_children • jp
9
2026-10-15 • via Nuitee
Y
Yu • extended_group • jp
10
2026-10-15 • via Nuitee
K
Keiko • solo_traveller • jp
7
Pros:

夜のフリードリンクサービスは他では見られないサービスで楽しむことができました。

2026-10-13 • via Nuitee
Y
YUMI • solo_traveller • jp
7
2026-10-13 • via Nuitee
義信 • solo_traveller • jp
10
Pros:

バーなどが無料で利用できた

Cons:

食事の席を決めておいて欲しかった

2026-10-13 • via Nuitee