Grand Mercure Lake Biwa Resort & Spa

Hotels
•
Grand Mercure
7.5 (1365 reviews)
38 Oshima Cho , Nagahama , jp

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Garden
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great breakfast choices
Friendly staff
Beautiful views
Cons:
Bathroom size and condition
Crowding in amenities

Categories

Cleanliness
6.96
Several reviews mention cleanliness positively, but some guests noted issues like the age of facilities.
Service
8.43
Staff received high praise for attentiveness and care.
Location
7.97
Location is generally well-regarded for nearby attractions, though some noted it's somewhat distant from convenience stores.
Room Quality
6.42
Some reviews mentioned the rooms were dated, particularly bathrooms.
Amenities
7.45
Amenities are generally appreciated but some facilities showed signs of overcrowding and aging.
Value for Money
7.41
Overall value was seen as fair, but some thought it should improve given the price.
Food and Beverage
7.96
Food quality received consistent compliments, especially the breakfast options.
Overall Experience
7.43
Guests had enjoyable stays, marred somewhat by mentioned concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:40

Property Description

Luxurious Accommodation: Grand Mercure Lake Biwa Resort & Spa offers elegant and comfortable rooms with stunning garden views, ensuring a relaxing stay for guests.

Convenient Amenities: Guests can take advantage of the 24-hour front desk, free shuttle service, and private parking, making travel arrangements seamless and stress-free.

Recreational Activities: Located in a prime area of Nagahama, visitors can explore the picturesque surroundings through activities like cycling, providing a memorable vacation experience.

Book your stay at Grand Mercure Lake Biwa Resort & Spa now to indulge in luxury and convenience amidst the beauty of Nagahama.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs JPY 500 per day.

Location

Guest Reviews

7.5
Based on 1365 reviews
Cleanliness: 6.96
Service: 8.43
Location: 7.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.43
陳 • family_with_children • jp
7
2026-07-18 • via Nuitee
K
KATUJI • couple • jp
1
後悔しか残りませんでした。
Pros:

ウェルカムドリンクがあった事

Cons:

スタッフの対応が悪い。
案内書をもらえず、部屋に入ったが、案内が何も無い。問い合わせをしたが、電話対応が非常に悪く不快な思いをした。
設備の古さは解るが家具の塗装があちこちすり減り陰気な感じ。目玉の夕食は人が多すぎて落ち着いて食べる環境では無かった。損した気分になり、予約した朝食はキャンセルした。

2026-07-17 • via Nuitee
T
TOMOTAKA • couple • jp
8
2026-07-16 • via Nuitee
C
CHIHOMI • couple • jp
8
2026-07-16 • via Nuitee
Y
yuta • couple • jp
10
2026-07-15 • via Nuitee
M
Mari • extended_group • jp
9
2026-07-15 • via Nuitee
J
Jos • family_with_children • nl
7
Pros:

Accomodaties was prima. Een beetje gedateerde kamer en helaas was het niet mogelijk om het zwembad te gebruiken

2026-07-11 • via Nuitee
M
matsuoka • couple • jp
7
2026-07-11 • via Nuitee
S
susumu • solo_traveller • jp
7
2026-07-10 • via Nuitee
H
HIROKO • couple • jp
9
素敵な休日になりました！
2026-07-10 • via Nuitee
丸山 • couple • jp
10
2026-07-10 • via Nuitee
博一 • solo_traveller • jp
10
景色も対応も立地も良し。
Pros:

湖岸に面した立地で景色も楽しめ、スタッフの対応も丁寧で、快適に過ごせました。露天風呂も楽しませてもらいました。

2026-07-09 • via Nuitee
K
KUMIKO • extended_group • jp
5
Cons:

朝のバイキングが混雑していて　別会場だったのが　残念

2026-07-08 • via Nuitee
N
Nongluck • couple • th
10
Pros:

good location , nice place, excellent breakfast

Cons:

none

2026-07-07 • via Nuitee
高田 • solo_traveller • jp
7
2026-07-04 • via Nuitee
K
Keith • solo_traveller • au
4
Extremely disappointing…
Pros:

The check-out process was easy.

Cons:

Walking up to the hotel entrance; other guests who were entering saw me and quickly put on masks.
Then I entered the hotel and lined up for about 15 minutes to check-in; once again when people saw me in the line - they all masked up.
As a result of this discrimination; I opted to not go to the onsen at all during my stay. I have stayed here three times in the past and this was very concerning.
This stay was on 1 July 2026 - they really need to get with the times - absolutely embarrassing. Just make the hotel JAPANESE ONLY and get it over with - I did not feel welcomed at all; little did people know that I was staying in the region for work the following day….
Moreover, I did not appreciate being stalked by a lady who was sitting in the foyer. I was walking out of the hotel to leave the establishment to the LOCALS when this lady ran out of the hotel and stated that she needs to ask me some questions. She does not work for the hotel and from what I could gather - works for the local tourist bureau. I am not even sure the hotel knew of her presence - it was not a good experience at all.
Unfortunately, I will never return even though I frequent the area.

2026-07-04 • via Nuitee
K
KEIJU • couple • jp
8
良い思い出になりました
Pros:

景色　オールインクルーシブ　飲み放題

2026-07-04 • via Nuitee
D
DAIKOKU • solo_traveller • jp
10
2026-07-02 • via Nuitee
R
Rizal • solo_traveller • id
8
2026-07-02 • via Nuitee
K
kazumi • solo_traveller • jp
9
2026-06-29 • via Nuitee