Grand Mercure Lake Biwa Resort & Spa

Hotels
•
Grand Mercure
7.5 (1287 reviews)
38 Oshima Cho , Nagahama , jp

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Children allowed

Facilities

Free beach shuttle
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Sauna
Massage services
See all facilities

Review Highlights

Pros:
Great breakfast choices
Friendly staff
Beautiful views
Cons:
Bathroom size and condition
Crowding in amenities

Categories

Cleanliness
6.96
Several reviews mention cleanliness positively, but some guests noted issues like the age of facilities.
Service
8.43
Staff received high praise for attentiveness and care.
Location
7.97
Location is generally well-regarded for nearby attractions, though some noted it's somewhat distant from convenience stores.
Room Quality
6.42
Some reviews mentioned the rooms were dated, particularly bathrooms.
Amenities
7.45
Amenities are generally appreciated but some facilities showed signs of overcrowding and aging.
Value for Money
7.41
Overall value was seen as fair, but some thought it should improve given the price.
Food and Beverage
7.96
Food quality received consistent compliments, especially the breakfast options.
Overall Experience
7.43
Guests had enjoyable stays, marred somewhat by mentioned concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:40

Property Description

Luxurious Accommodation: Grand Mercure Lake Biwa Resort & Spa offers elegant and comfortable rooms with stunning garden views, ensuring a relaxing stay for guests.

Convenient Amenities: Guests can take advantage of the 24-hour front desk, free shuttle service, and private parking, making travel arrangements seamless and stress-free.

Recreational Activities: Located in a prime area of Nagahama, visitors can explore the picturesque surroundings through activities like cycling, providing a memorable vacation experience.

Book your stay at Grand Mercure Lake Biwa Resort & Spa now to indulge in luxury and convenience amidst the beauty of Nagahama.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KIX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs JPY 500 per day.

Location

Guest Reviews

7.5
Based on 1287 reviews
Cleanliness: 6.96
Service: 8.43
Location: 7.97
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.43
W
Wai • couple • us
8
Value high and good value on food and onsen
Pros:

Onsen great! Buffet great! Price value little expensive. Ocean view and park walk near hotel.

Cons:

None

2026-05-09 • via Nuitee
K
Koji • couple • jp
7
2026-05-09 • via Nuitee
K
Kimberly • couple • ph
8
2026-05-09 • via Nuitee
A
Akiko • family_with_children • jp
7
ロケーションは抜群。
Pros:

琵琶湖のすぐ側で長浜城も目の前。ラウンジは使いませんでしたが、アルコールも含めて飲み放題とのこと。
スタッフは親切。

Cons:

客室の古さ。押入れにゴキブリホイホイのようなものが設置されていた。

2026-05-08 • via Nuitee
H
hisako • solo_traveller • jp
8
2026-05-08 • via Nuitee
T
TOMOHIRO • couple • jp
10
すばらしい❗️
Pros:

朝食のバラエティーがよい。

Cons:

値段が１割ほど低ければ良かったのに。

2026-05-08 • via Nuitee
J
Jennifer • extended_group • jp
9
2026-05-07 • via Nuitee
T
Takai • family_with_children • jp
10
2026-05-07 • via Nuitee
H
Hirotoshi • solo_traveller • jp
10
大変良かったです。
Pros:

晩御飯がおいしかった。

Cons:

朝食は時間帯が限られてしまうことを知らなかったので、頼めなかった。

2026-05-07 • via Nuitee
W
Wendi • couple • us
10
We truly enjoyed the beauty and tranquility of beautiful Lake Biwa. It was the perfect place for some rest and relaxatio
Pros:

Perfect location right on the lake. Our room was well appointed with robes and all amenities and had an incredible view of the lake. We loved the welcome happy hour drinks and snacks and also the nightcap drinks and snacks. We looked forward to them every day.

Cons:

I would recommend providing coffee as an option in the room. It was only tea and a cup of coffee in the morning while enjoying the lake view would have been lovely.

2026-05-06 • via Nuitee
B
Briel • solo_traveller • us
6
Enjoyed the resort overall but do not book the single twin room as it is very small and bathroom is tiny.
Pros:

Perfect location to get away from the hustle and bustle of city life. The amenities were great and I especially enjoyed the welcome drinks and snacks and nightcap.

Cons:

I booked a single room as a single traveler and it was incredibly small and unremarkable. The bathroom was ridiculously small and very odd. This room was nothing like the double room my parents enjoyed.

2026-05-06 • via Nuitee
N
Nathaniel • family_with_children • gb
10
2026-05-06 • via Nuitee
M
MINAMI • family_with_children • jp
10
ホテルから水陸両用バスもお得に乗れるし景色もいいしブュッフェもよかった！
Pros:

オールインクルーシブは家族みんな楽しめた

Cons:

オールインクルーシブの時間やもろもろの説明をもっと詳しくするべきだと思った
風呂場に櫛がないので
フロントでもらえるのかもしれないが
色々な説明をもっと詳しくしてほしい

2026-05-06 • via Nuitee
D
Daisuke • couple • jp
7
家族で楽しむ湖畔リゾート
Pros:

所在地、風景は最高。想像したより大きなホテルで驚いた。浴場は良かった。合理的な宿泊施設運営は悪くない。

Cons:

宿泊部屋のインテリアや設備がいかにも古い。大事に使っているので機能に問題はないが、古ぼけた印象が残る。家族連れがわいわいたのしそうだが、大人がゆっくりできる環境ではない。

2026-05-06 • via Nuitee
T
TOMOO • solo_traveller • jp
2
2026-05-06 • via Nuitee
S
Saki • family_with_children • jp
7
2026-05-05 • via Nuitee
P
Peichu • couple • tw
7
2026-05-05 • via Nuitee
T
TANAKA • family_with_children • jp
8
2026-05-05 • via Nuitee
C
Charlotte • couple • nl
10
2026-05-05 • via Nuitee
Y
Yves • solo_traveller • fr
10
Pros:

Bel emplacement et belles prestations.

2026-05-05 • via Nuitee