Mercure Miyagi Zao Resort & Spa

Hotels
•
Mercure
7.8 (527 reviews)
Togatta-onsen Oni-ishihara 1-1 , Zao , jp

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Sauna and Onsen are excellent
Buffet and drink offerings are enjoyable
Cons:
Cleanliness issues noted
Rooms and food quality could improve

Categories

Cleanliness
6.7
Guests noted unpleasant odors and old, worn carpets contributing to poor cleanliness.
Service
8.2
General service was regarded as standard, though some staff interactions were noted negatively.
Location
8.7
Location was positively reviewed, offering good access and a pleasant environment.
Room Quality
6.7
Rooms were described as old with worn wallpaper, affecting overall comfort.
Amenities
8.2
The sauna and onsen received high praise; however, limited towel provisions were a concern.
Value for Money
7.7
The pricing was considered high for the quality of food and room conditions.
Food and Beverage
8.2
Food options, particularly the buffet and drinks, were well-received, although some items were criticized.
Overall Experience
8
Overall experience was mixed but balanced with positive aspects, leading to a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:55

Property Description

Luxurious Accommodation & Spa
Experience a stay in elegant rooms with modern amenities and unwind at the spa for a rejuvenating experience.

Relaxing Hot Spring & Sauna
Indulge in the therapeutic benefits of the hot spring bath and sauna, perfect for relaxation after a day of exploring.

Family-Friendly Features
With a children's playground on-site, this hotel is ideal for families looking for a fun and memorable getaway.

Book now for a memorable stay at Mercure Miyagi Zao Resort & Spa!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDJ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 527 reviews
Cleanliness: 6.7
Service: 8.2
Location: 8.7
Room Quality: 6.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8
小野 • family_with_children • jp
10
Pros:

スタッフが丁寧。料理も好きです

2026-03-27 • via Nuitee
C
Cristina • solo_traveller • pt
1
Outdated. Not a good value for the cost.
Pros:

The Front Desk Agent was very friendly and professional.

Cons:

The room was outdated. Wallpaper coming off the wall. One of the futons had a stain. The cover under the bathroom sink was falling off. When I moved it to try to push it in, you could see all the dust and filth underneath the sink. I had an early start and had to leave at 3am. It was pitch black in the entrance and parking lot. Not safe at all. All the entrance lights outdoors were shut off. I guess to preserve energy. But since it is out in the woods, there are also no street lights to help illuminate the parking area. There should be lights outside. Perhaps sensored ones that activate with movement. Made getting to the car very difficult.

2026-03-26 • via Nuitee
ワタナベ • extended_group • jp
10
宮城蔵王ランキング1位
Pros:

何度か利用してますが
とても良いです

Cons:

ありません

2026-03-23 • via Nuitee
繁之 • couple • jp
1
リピートは有りません
Pros:

エボシスキー場に近いです

Cons:

全体的に綺麗では無い
部屋の掃除は雑で髪の毛や埃が散見しました
海外旅行者の来客が多くその方々のマナーが悪い
騒々しく至る所のマナーや態度が
インフォメーションされてない為、見苦しく
リラックス出来ず、フラストレーションが溜まります

2026-03-10 • via Nuitee
M
minami • couple • jp
7
2026-03-09 • via Nuitee
J
Jeff • couple • au
3
2026-03-05 • via Nuitee
柴田わや • family_with_children • jp
5
2026-03-04 • via Nuitee
M
MASANORI • family_with_children • jp
7
2026-02-28 • via Nuitee
S
syouichi • extended_group • jp
8
満足
Pros:

食事がおしゃれだった

2026-02-28 • via Nuitee
B
Bee • family_with_children • th
10
2026-02-26 • via Nuitee
S
Sutaksin • family_with_children • th
9
พักผ่อนกลางหุบเขา
Pros:

ห้องกว้างมาก วิวจากห้องนอนสวยมาก onsenดี อาหารดีมาก มีเล้าจน์ มีเครื่องดื่มแอลกอฮอล์ไม่อั้น

Cons:

ไกลเมือง ต้องขับรถมาเอง

2026-02-25 • via Nuitee
W
waratya • solo_traveller • th
10
2026-02-25 • via Nuitee
アス • family_with_children • jp
8
お得感があってよかったです。また泊まりたい。
Pros:

夕食と朝食のビュッフェ
ラウンジの利用

Cons:

女性の露天風呂が工事中だったところ
5階のウォータサーバのところに紙コップがあると利用しやすい

2026-02-13 • via Nuitee
胡 • extended_group • jp
5
2026-02-12 • via Nuitee
C
CHIA HAU • extended_group • tw
8
CP值超級高！服務真的不錯，要說缺點就是設備老了點，但是維護真的不錯，推薦
Pros:

服務與態度

Cons:

也不能說不滿意！雖然在山區濕度比較高，所以相對的房間霉味可以再注意會加強通風。

2026-02-11 • via Nuitee
菅野 • solo_traveller • jp
5
2026-02-10 • via Nuitee
J
JINGXUAN • couple • jp
6
Good location and breakfast cup cake, fair price, old facility, strange onsen staff and onsen has no view at all.
Pros:

Valuable chain resort hotel with old interior, normal food (but good cup cake) and strange service.

Room: spacious at this price at this location, but it looks old and lack of maintenance. Private bathroom is that kind of modular hotel bathroom that it’s very small while the bedroom space is huge. No towel prepared.

Private bathroom: small plastic-based old modular attached bathroom. I don’t like it as I can’t 💩 in a comfortable way. It’s clean though, looks aged.

Onsen: boring with strange service. The onsen area is not huge considering the size of hotel and amount of guests. Shower uses button-activated tap which cuts water in a very short time (much shorter than other places) before I can actually wash something, so I have to continually tap it again and again, The open-air onsen (2 pools) is specifically boring as there is no view or special onsen water.

Service: 10 minutes before onsen closes there are staffs wandering around the changing area telling you it’s going to close, which is uncomfortable. Hotel should train staffs in a better way. No onsen has staff ready to kick guests off before the onsen closes Ok?

View: I saw no view. Super close to the mountain road though.

Food: very normal taste hotel breakfast, but also cheap. Bakery is not bad, I love the salty caramel cup cake!

Cons:

Old room, small private bathroom. Staff in onsen watched and pushed everyone to leave onsen before the close time

2026-01-29 • via Nuitee
S
SINGO • extended_group • jp
7
2026-01-28 • via Nuitee
W
Wilson • family_with_children • hk
8
Pros:

酒店自助餐質素十分好，種類十分多樣化而美味，空間寬敞環境舒適

Cons:

房間裝修而有殘破現象出現，但整體乾淨企理!

2026-01-25 • via Nuitee
C
Charlene • couple • gu
10
Great stay!
Pros:

Breakfast was great! Best we’ve had out of the four hotels we stayed at that served breakfast on this trip. Dinner was great too!

Cons:

Location had a stop on a bus line, but everything was a pretty far walk.

2026-01-25 • via Nuitee