Mercure Miyagi Zao Resort & Spa

Hotels
•
Mercure
7.8 (538 reviews)
Togatta-onsen Oni-ishihara 1-1 , Zao , jp

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Sauna and Onsen are excellent
Buffet and drink offerings are enjoyable
Cons:
Cleanliness issues noted
Rooms and food quality could improve

Categories

Cleanliness
6.7
Guests noted unpleasant odors and old, worn carpets contributing to poor cleanliness.
Service
8.2
General service was regarded as standard, though some staff interactions were noted negatively.
Location
8.7
Location was positively reviewed, offering good access and a pleasant environment.
Room Quality
6.7
Rooms were described as old with worn wallpaper, affecting overall comfort.
Amenities
8.2
The sauna and onsen received high praise; however, limited towel provisions were a concern.
Value for Money
7.7
The pricing was considered high for the quality of food and room conditions.
Food and Beverage
8.2
Food options, particularly the buffet and drinks, were well-received, although some items were criticized.
Overall Experience
8
Overall experience was mixed but balanced with positive aspects, leading to a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:55

Property Description

Luxurious Accommodation & Spa
Experience a stay in elegant rooms with modern amenities and unwind at the spa for a rejuvenating experience.

Relaxing Hot Spring & Sauna
Indulge in the therapeutic benefits of the hot spring bath and sauna, perfect for relaxation after a day of exploring.

Family-Friendly Features
With a children's playground on-site, this hotel is ideal for families looking for a fun and memorable getaway.

Book now for a memorable stay at Mercure Miyagi Zao Resort & Spa!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDJ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 538 reviews
Cleanliness: 6.7
Service: 8.2
Location: 8.7
Room Quality: 6.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8
K
KAYOKO • family_with_children • jp
7
2026-05-09 • via Nuitee
鷲巣 • solo_traveller • jp
9
2026-05-08 • via Nuitee
H
HIROKI • family_with_children • jp
6
2026-05-07 • via Nuitee
S
sayuri • extended_group • jp
5
Pros:

夕方からの無料で飲み物やおつまみが食べれて良かったです。

Cons:

部屋の窓の隙間からの風が吹いてうるさかった。窓下辺りから風がビュービューと音がしたりして気になって何度も目が覚めてしまいました。塞ぐ物が無かったので仕方なかったです。

2026-05-06 • via Nuitee
斉 • solo_traveller • jp
9
2026-05-06 • via Nuitee
T
TOMOYUKI • solo_traveller • jp
7
2026-05-04 • via Nuitee
A
Aittakari • solo_traveller • fi
8
2026-05-04 • via Nuitee
K
Kusumi • solo_traveller • jp
7
2026-05-02 • via Nuitee
徐 • family_with_children • tw
10
泡湯區有提供寶寶座椅很方便，房間很大，只是要自己鋪床，其他都很滿意。
Pros:

早餐不錯吃，溫泉區很讚😎

Cons:

無

2026-04-29 • via Nuitee
K
Kiyo • extended_group • jp
9
2026-04-27 • via Nuitee
Y
YOSHIHIRO • solo_traveller • jp
7
2026-04-26 • via Nuitee
K
kaku • family_with_children • jp
7
2026-04-23 • via Nuitee
T
TAKASHI • extended_group • jp
9
2026-04-15 • via Nuitee
D
DaemonKorn • family_with_children • th
8
2026-04-07 • via Nuitee
D
Duangnapa • family_with_children • th
10
Pros:

Good breakfast and good dinner. Good onsen

2026-04-07 • via Nuitee
謙太郎 • family_with_children • jp
8
2026-04-05 • via Nuitee
T
Tomasz • family_with_children • dk
9
Pros:

Helpful staff, onsen, breakfast.

Cons:

Long line for breakfast, albeit digitally organized.

2026-04-02 • via Nuitee
庄司 • family_with_children • jp
8
ウエルカムドリンク
Pros:

ウエルカムドリンクが飲み放題！オトナのウエルカムドリンクがあっても子供たちのがないところがある中ここはソフトドリンクもあり！
お風呂上がりのDAKARAうれしかった！
常連さんが多いのか常連さんたちから声をかけてもらえてうれしかった

Cons:

Bookingで予約したが大人2人子供3人(1人添い寝)で金額も納得して予約したが子供のバイキングが入っていなかった？とかで+料金発生…メールで確認して大丈夫と返信をいただいたのにガッカリした。食べ放題で御当地の食べ物はうれしかったが種類が少なく感じてしまった。
布団は自分たちで敷くスタイル。

2026-04-01 • via Nuitee
小野 • family_with_children • jp
10
Pros:

スタッフが丁寧。料理も好きです

2026-03-27 • via Nuitee
C
Cristina • solo_traveller • pt
1
Outdated. Not a good value for the cost.
Pros:

The Front Desk Agent was very friendly and professional.

Cons:

The room was outdated. Wallpaper coming off the wall. One of the futons had a stain. The cover under the bathroom sink was falling off. When I moved it to try to push it in, you could see all the dust and filth underneath the sink. I had an early start and had to leave at 3am. It was pitch black in the entrance and parking lot. Not safe at all. All the entrance lights outdoors were shut off. I guess to preserve energy. But since it is out in the woods, there are also no street lights to help illuminate the parking area. There should be lights outside. Perhaps sensored ones that activate with movement. Made getting to the car very difficult.

2026-03-26 • via Nuitee