Mercure Miyagi Zao Resort & Spa

Hotels
•
Mercure
7.8 (562 reviews)
Togatta-onsen Oni-ishihara 1-1 , Zao , JP

listing image 1
Show all photos
Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Sauna and Onsen are excellent
Buffet and drink offerings are enjoyable
Cons:
Cleanliness issues noted
Rooms and food quality could improve

Categories

Cleanliness
6.7
Guests noted unpleasant odors and old, worn carpets contributing to poor cleanliness.
Service
8.2
General service was regarded as standard, though some staff interactions were noted negatively.
Location
8.7
Location was positively reviewed, offering good access and a pleasant environment.
Room Quality
6.7
Rooms were described as old with worn wallpaper, affecting overall comfort.
Amenities
8.2
The sauna and onsen received high praise; however, limited towel provisions were a concern.
Value for Money
7.7
The pricing was considered high for the quality of food and room conditions.
Food and Beverage
8.2
Food options, particularly the buffet and drinks, were well-received, although some items were criticized.
Overall Experience
8
Overall experience was mixed but balanced with positive aspects, leading to a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:55

Property Description

Luxurious Accommodation & Spa
Experience a stay in elegant rooms with modern amenities and unwind at the spa for a rejuvenating experience.

Relaxing Hot Spring & Sauna
Indulge in the therapeutic benefits of the hot spring bath and sauna, perfect for relaxation after a day of exploring.

Family-Friendly Features
With a children's playground on-site, this hotel is ideal for families looking for a fun and memorable getaway.

Book now for a memorable stay at Mercure Miyagi Zao Resort & Spa!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SDJ

Location

Guest Reviews

7.8
Based on 562 reviews
Cleanliness: 6.7
Service: 8.2
Location: 8.7
Room Quality: 6.7
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8
T
Takefumi • family_with_children • jp
4
名前だけ素敵な宿
Pros:

ラウンジ

Cons:

部屋が古ぼけている。
ジュニアスイートは綺麗だったが和室は今ひとつ。

2026-10-29 • via Nuitee
A
Andrew • family_with_children • my
5
A very dated hotel, not what I'd expect from the Mercure brand.
Pros:

Strategic location for visiting the Zao area. Buffet food standard is acceptable. That's all.

Cons:

Very slow check-in process. Rooms, furniture and equipment are dated, terrible soundproofing of rooms - I can hear footsteps from above and guests in the corridor. My bed wasn't level and was partially sunken in. There are only 3 elevators so the wait time can be long during peak hours for breakfast, dinner and checking in/out, especially when there are multiple tour groups staying at the same time. The crowd at the buffet restaurant is overwhelming.

2026-10-28 • via Nuitee
S
Soke Peng • couple • au
8
Would recommend booking with meals. Chose this hotel to visit Zao Okama Observatory but it was foggy so didn’t see the
Pros:

The dinner and breakfast and free drinks and snacks in the lounge. Free parking

Cons:

Room was very tired looking. Needs renovation.

2026-10-26 • via Nuitee
T
Tzu Chun • couple • tw
6
設備老舊 大浴場太早關 其餘沒有大問題
Pros:

環境寬敞舒適 有大浴場 有停車場

Cons:

設備老舊 大浴場太早關

2026-10-25 • via Nuitee
S
SEIGO • extended_group • jp
10
2026-10-25 • via Nuitee
佐々木 • extended_group • jp
5
Cons:

バイキングで何処にどんな食品があるか天井から看板を吊るし表示押してほしい。
例えばサラダ　ごはん　麺類　肉　魚　卵料理　味噌汁等

2026-10-20 • via Nuitee
J
JIANHUI • extended_group • jp
8
Pros:

ラウンジあり、温泉お風呂も良かった

2026-10-15 • via Nuitee
T
Takashi • couple • jp
5
2026-10-14 • via Nuitee
R
REINA • family_with_children • jp
8
2026-10-10 • via Nuitee
Y
YAO CHUNG • couple • tw
10
2026-10-08 • via Nuitee
K
Khanittha • extended_group • th
8
Pros:

The dinner selection was varied, and I liked that there was a lounge serving drinks and music.

2026-10-07 • via Nuitee
M
MORIYOSHI • solo_traveller • jp
3
2026-09-14 • via Nuitee
M
Masamitsu • solo_traveller • jp
8
2026-09-05 • via Nuitee
H
Hiromi • solo_traveller • jp
5
2026-09-01 • via Nuitee
M
MOTOAKI • couple • jp
3
2026-09-01 • via Nuitee
H
Hiroe • solo_traveller • jp
6
Pros:

ラウンジ

Cons:

フロントスタッフ、冷たい

2026-08-29 • via Nuitee
O
Onka • family_with_children • cn
7
よかった
Pros:

お酒が飲み放題でよかったです

Cons:

人数の割にエレベーターが少ない

2026-08-23 • via Nuitee
N
naganuma • family_with_children • jp
7
2026-08-20 • via Nuitee
H
hisao • solo_traveller • jp
6
Pros:

色々な設備があり、子供が満足していた

Cons:

設備は老朽化が目立った
寝具が足りなかった
タクシー手配等のサービスが足りないと感じた
金額計算を間違えられた
食事時間案内の方の対応が不親切に感じた

2026-08-20 • via Nuitee
T
Tae • family_with_children • jp
9
2026-08-17 • via Nuitee