H10 Costa Mogán

Me and my wife arrived 19th March, for one week. Our room and view were good, sea view, overlooking the pool and a good balcony. We had an upgrade to all inclusive from half board which was offered when we booked through Jet 2, a big positive. One or two minor negatives, these being (1) In the restaurant at lunchtime and dinner, the Pasta section was not manned at all times, and as some options needed cooking to order this was not possible, as the staff were not available(perhaps preparing in the back) on a few occasions guests were looking to request something and walked away. I gave up twice. (2) It was not only the Pasta section, but also, occasionally applied to the main section. Once again, no one was available to serve guests for options which were behind glass screens. There should always be staff available at all times to serve the guests from a hot food area. Were they short staffed? The food options were good, but sometimes all options were sometimes unavailable. One other small issue, was that the Wi-Fi signal did not seem to reach the far end of the pool. Apart from that, no real issues.

It was good to arrive at a hotel with a beautiful garden entrance.
Travelling to many other places on the island we realised we were in one of the best locations. Peaceful with good beaches and excellent transport links.
We opted for a Junior Suite with sea view. Lovely spacious room, well furnished and large balcony. The hotel was spotlessly clean. unlike many resorts we visited the area was quiet.
The service was excellent, from reception staff, waiting service in the lovely restaurant friendly and efficient.
Very good amenities, spacious pool area, very clean, gym etc and relaxing areas.

Toni,, head waitress was very open , nice and honest and did a fantastic job. Good , cosy atmosphere in a hotel set up. Food was fine, staters just great, also main, especially the pulpo ( could have been a bit warmer)) was really good. As a finish, the cheesecake was magnificent, very balanced in flavors,

We have holidayed at H10 hotels many times and have generally been very happy with our stays…..until now! Whilst the hotel is nicely situated and the staff friendly and helpful, there is much evidence of cost cutting and corners cut!! We disappointed to find that we had no bathrobes or slippers provided, something we’ve always had at H10 hotels previously. However our main grievance was the food, whilst it was edible, the food was dull boring and repetitive, to highlight this I would say that we had paella on offer most nights, I had it once and can only describe it as Luke warm slop! Another night a concoction on offer appeared to be scrambled eggs with chips and chorizo mixed into it, covered in melted cheese…. Something you might expect in student digs, I didn’t taste it, but it looked revolting.
It’s also worth mentioning that there is very little else to do in Playa del Cura, we were aware of this. It’s worth pointing out if the weather isn’t nice , then it can feel more like a prison than a holiday!

Lovely location and atmosphere, friendly staff, clean and nice rooms with view to the sea. We had wonderful days by the pool and with various activities by Isaias. We also enjoyed the food and all inclusive very much!

Spent a week here 5th March. Agree with other comments about food, service, rooms etc etc. The Pool could do with a re-paint as it looks very dirty, and the whole place lacks investment. The hotel is connected to apartments next door which are 3* and we think the hotel should be branded the same.

Wished I could have left after the first day but unfortunately we were stuck there. Would not return at any cost sorry. I complained to Jet2 rep but he only wanted to sell me a boat trip.

Review – H10 Costa Mogán

We have just stayed at H10 Costa Mogán and unfortunately the experience did not live up to expectations for what is marketed as a 4-star hotel. The pictures of the whole hotel are very misleading. Please check out the guest pictures before booking as they give a better feel for what you’re paying for.

Rooms and Noise

Our shower head leaked across the ceiling and floor on arrival. This was eventually repaired, but it shouldn’t happen in the first place. The bed squeaks loudly with every movement and maintenance advised it needs replacing but nothing was done.

The laminate flooring creaks constantly and appears to have no acoustic underlay. We can also hear every footstep from the room above us. Sound insulation between rooms is very poor — we can clearly hear conversations and coughing from the neighbouring room through the wall near the USB sockets.

Each time the room above flushes the toilet, water cascades down a noisy pipe inside the cavity wall directly beside our bed.

Storage in the room is odd — there is open shelving but no drawers for smaller personal items like underwear.

Bedside lights are hung too low, and I regularly hit my head on them when leaning over to reach the plug sockets.

Pool and Sunbeds

The hotel appears to have around 130 sunbeds for approximately 250 guests, which simply isn’t enough. Towels are placed early in the morning and left unattended for hours. Staff should remove these or place notices explaining that towels cannot reserve beds before a certain time.

The sunbeds themselves are only about 168 cm long whereas normal sunbeds are 280-200cm long, so taller guests have their legs hanging off the end, and they are positioned very close together.

The pool was also cold and noticeably dirty at the far end during our stay. The pool guy cleans the pool then another guy comes with a hosepipe and washes the dirt into the pool.

Adults-Only… But Not Really

Although the hotel is marketed as adults-only, a neighbouring family hotel is separated only by a small hedge. Children from that hotel can be seen and heard screaming throughout the day, which defeats the purpose of booking an adults-only property.

On Sunday afternoon a live band from the neighbouring property was so loud it drowned out music in my headphones.

Food and Drink

Evenings at the bar often involve queuing because there are only two bar staff and no clear system for who is next. We queue like children.

Breakfast in the buffet restaurant is disappointing:
• Bacon is poor quality
• Sausages are not available every day
• Eggs are often overcooked
• Baked beans are watery and lukewarm
• Only one chef will make poached eggs. The other chef refused. These take approx 30 mins to cook though as they don’t keep boiling water nearby.

The buffet area is underground and feels more like a nightclub space than a pleasant breakfast environment.

Privilege Package

The Privilege upgrade costs around €300 per week but offers poor value. The lounge and à la carte restaurant are closed two days a week, leaving limited availability. Also, you can only have wine or beer in A La Carte which is baffling.

Privilege seating in the buffet offers very little benefit as you still need to collect your own food like everyone else. The Privilege pool area is also very small and mostly consists of shallow water around plastic day beds.

Other Issues
• Cracked tiles on our balcony and around the pool area. In dire need of ongoing maintenance.
• The view from entering our room was a rock face with old netting
• Frequent noise from glass being emptied in the kitchen below
• Spray from the showers located between the pool areas on neighbouring pool sometimes blows onto the sunbeds
• The pool snack bar area is poorly managed, with missing cutlery and overflowing bins

Positives

Some staff members were excellent and deserve recognition — particularly Alberto on reception, Toni, Alba and Brian in the à la carte restaurant, and the animation team member.

Overall

Overall this feels like a 3-star hotel trying to present itself as a 4-star property. With improvements to maintenance, soundproofing, food quality and organisation around the pool and bars, it could be much better. A change of manager and a little more investment is required. The manager has not been visible all week which is a sign of poor management.

Our first time in Gran Canaria, first time in an H10 hotel, we booked this adults only hotel, as a mature couple. I cannot fault the hotel in any way, spotlessly clean everywhere, nice friendly staff always helpful and polite, we had a junior suite overlooking the sea and pool area, which gave fantastic views.
The room was spacious, well laid out, clean and comfortable with a lounge area & TV and another TV opposite the sleeping area.
We went all inclusive, the drinks were branded makes, with self service in the restaurant and at the pool bar for beer, wine, and soft drinks, with wine, spirits, cocktails, and beers served at the bars.
The food selection was extensive, well cooked by chefs as you wait, or pre cooked ready to select, the choice was varied very tasty.
The location was good, with easy access to the local regular and very cheap bus service to all locations, with payment using a bank card. Taxies were easy and cheap to use.
We wouldn't hesitate to return next year, if we can get in, as it is a very popular hotel which understandably is much in demand.

I’m currently staying at this hotel, which is advertised as a 4.3-star property. In my opinion, it doesn’t live up to that rating. It’s an okay place to stay, but I definitely wouldn’t return.

The biggest issue is the service. The staff, particularly at breakfast, often seem uninterested in helping guests. On one morning alone around 9:20am, I had to ask for food to be restocked 8 different times. For a hotel of this supposed standard, that’s really frustrating and unacceptable.

Housekeeping was also disappointing. Dirty towels were simply re-hung in the bathroom instead of being replaced. I had to specifically request fresh towels, which shouldn’t be necessary and felt quite unpleasant.

To be fair, the rooms themselves are clean and the overall hotel is clean as well. Also, the daytime entertainment host (I didn’t catch his name) deserves recognition — he’s friendly, enthusiastic, and clearly works very hard to get guests involved in activities.

Another thing to note is that the “Privilege” access doesn’t seem to be monitored at all. From what I observed, people were using it without anyone checking, so it may not be worth paying extra for.

The town itself is very quiet. However, we took the €1.20 bus into Puerto de Mogán most evenings, which is only about 10 minutes away. It has great restaurants and a really nice atmosphere. If I returned to the area, I would definitely stay in that village instead.

Overall rating: 5/10.This hotel does not feel like a true 4.3-star experience

Just back from 2 weeks at the hotel, all comments are as we experienced and in total contradictation to other reviews, but our findings were shared by other fellow UK guests, and highlighted in past reviews, but our experience shows nothing has been done to rectify the past issues regarding food.
Hotel is part of a sectioned complex from its original construction, seperated by a low hedge, next door has children and associated noise.
The small bay has a limited walkway, you cannot walk beyond either side because of the headland, one bar,one restuarent and one supermarket, thats your lot.
Hotel was built in the hillside, some rooms on the L end have views of the sea over the pool, rear rooms look out on the adjoing hotel/apartment complex, main section of the L all upper floors look across the bay and pool, ours was Junior suite which all appear to be. Morning sun till midday on the balcony, but afternoon sun and sunset is not on offer due to the headland from which the hotel base was dug out.
Hotel was refurbished when bought by H10 group a few years ago, Junior suite has open plan decor, hanging garment rails, mini safe, bedside tables but not storage cabinets which is a bind.
They created a partitioned seperate toilet area, very narrow for larger people, no effect on us.
Very odd style sink storage arrangement in the open area, and shower cubicle in the open area, this being frosted glass, two panel thickness, but water ingress between the panels has turned to black mould !!!
Toilet cubicle has wooden skirtings, very tired and sliding glass panel bottom location was grubby, and in need of a deep clean as per shower door and lower section of tray frontage.
Never had such late room cleaning, usually just after breakfast or while we are at breakfast at other hotels, but the usual time here was around 3.30pm.
In general the decoration in the room, balcony and hotel was better than our usual H10 in Lanzarote.
Staff are generally happy, miserable chef on the ommlette/egg station and will ignore you if he so chooses.

Food quality/serving temperature is unacceptable, and does not meet food hygene standards in my opinion, plus there is a fly problem on the cold meat/salad bar. In two weeks, hash browns were hot once. The bacon is processed rubbish, unlike the H10 mentioned which has freshly cooked English back bacon. The scrambled egg is congealed and cold.Omlette is cooked to order so surprise it is hot, but nothing to go with it beans, hash brown, mushrooms, or tomatoes is hot.
Evening buffect is exactly the same, pre cooked stews which looked foul, chops on the grill were cold and inedible, minute pieces of fish likewise. No real choice of vegetables, might be beans, or carrots, cauliflower one night, but cold.
Saturday night offers meatballs and burgers,soup was sausage , yes really, one night leg of pork, but cold and no gravy, nor roast or boiled pots to accompany it, nor decent vegetables. Could go on and on but wont, some nights just had soup and cheese with biscuits.
As we were A/I, had two meals in the fusion al la carte. Limited menu obviously, had the Calamari and Angus steak pieces on both visits, food was hot, yes surprise and the chips were hot unlike downstairs in the buffet.

Would we return, not to this location due to the lack of a lengthy prom, and total lack of optional life, and this H10 is ruled out on the food issues, menu choice/food quality and food standards.

A lovely resort. Firstly, the staff could not be friendlier or kinder. Particular shout out and thanks to the lovely black haired gentleman at the pool bar but everyone was really so nice to us.

Next up the food is really delicious. Varied and tasty with a good choice of different options each day. Sushi to burgers to pizza. Really nice.

The furnishings of the hotel and room in particular are lovely. Modern but comforting and so so clean. The hotel is literally spotless - a really welcome feature. It feels very premium and little extras like a glass of fizz on check in was particularly lovely.

A beautiful view of the mountains and the sea from the pool area was lovely too.

This is a small resort but we had a more than lovely time during the week we spent here.

A few things would make it a 5 though - more varied cocktail choices and more staff on bars during the day and the evening. I appreciate we were here in off season but this would reduce waiting times which were sometimes a bit long in the evening. The sun loungers could also be a bit more premium as could the towels in the bed room. Finally the entertainment was average at best and VERY loud. It made it difficult to get an early night if you didn’t bring your ear plugs (we did!) and it didn’t run to time at all - on one night the final set started at the time the whole act was meant to finish.

Overall though a really lovely place which represented great value for money and somewhere I wouldn’t hesitate to recommend if you want a chilled week in the sunshine. A few tweaks outlined above and this would be 5*.

Wonderful service and food throughout morning, noon and night. Excellent facilities, very clean. Staff very friendly.

Was a a bit disappointed that there were no dressing gowns or slippers provided in the room. I would fave paid extra for these, and it would make the hotel feel more luxurious and its just really helpful.
No where really to hang wet shower towls

Overall though a great all inclusive holiday, would recommend.
Just keep some extra room in your suitcase for your dressing gown and slippers..

Amazing taste, everything we had tasted sooo good.

Left our visit to Costa Fusion until the last night of our holiday and after a week of all inclusive dining at H10 with the quality and selection of food being exceptional all week the food in Fusion was a notch above. Beautiful food and excellent staff. Definitely will be returning to both the hotel and this restaurant. 10 out of 10

We’ve just come back from staying here for a week.The hotel is lovely highly recommend staying here if you want to chill out and enjoy the lovely scenery right by the beach.The hotel is very clean excellent customer service throughout the hotel.Lovely size room and overlooking the sea.There isn’t much outside the hotel but buses and taxis easy to get around and lovely walk along the coast to other places.We were all inclusive food lovely and highly recommend visiting the other restaurant there food incredible and service spot on.Would definitely visit this hotel again.

We’re big H10 hotel fans and Costa Mogan didn’t disappoint! Front desk reception was amazing, especially Verena who was kind and helpful. Amazing location on the water with a beautiful, but chilly pool. Room was clean and comfortable. Breakfast buffet was delicious with fresh prepared omelets and Cava. Can’t wait to return!

Super Food super Service…….go there

Beautiful, sea-front mid-range hotel. Friendly staff. We had bed and breakfast and were very happy with that. The breakfast was okay, but certainly not special. There are a few simple but pleasant restaurants within walking distance that serve surprisingly good dishes. You don't need a car; the buses at ± 150m go in all directions. There is loud music, often right below your terrace, from 9:00 PM to 10:30 PM.

Arrived late afternoon to a warm welcome from Celia who gave us detailed information on the hotel when checking us in. We are H10 club members and have enjoyed many happy holidays in other H10 hotels so were eager to see what this one offered.
We had booked a standard Junior Suite and had requested a quiet high floor room and we were given a top floor room overlooking the front of the hotel which was very quiet. The room was impressive ,large with twin beds exactly like the website. We did not mind the shower arrangement being in the room and everything in the room was in perfect working order and kept very clean by a pleasant cleaning lady who greeted us every morning in the corridor well worth a tip.
The pool area was nice no rushing for sunbeds and there were beds available at any time of day, we particularly liked the sunbeds behind the roped area where you could see the sea and watch the boats go by, very relaxing. The drinks from the pool bar were nice and always served with a smile by the young barman , also if you didn't want to go into the restaurant at lunchtime the usual snacks were available from there
The view from the rooftop terrace was spectacular and a nice place for a late afternoon tipple before getting ready for dinner, again lovely staff there too..
Please be aware that although there is an extensive drinks menu on All Inclusive not all drinks were available at the bars such as Drambuie the bar staff told us they had never had it, we enjoy one with a coffee after dinner. No Fever tree Mediterranean tonic until the last day of our holiday and no Smirnoff the day before we left and the bar staff didn't know when some would come, not a deal breaker you would say but if its your tipple you would like it to be there.

Now to the food we agree with other reviewers this is where it lets the hotel down, very little choice in the hot food, the meat was tough and the lack of vegetables which were usually lukewarm even if you went in at 6.30pm was disappointing. We spoke with other guests who loved the hotel but also found the food not up to standard which is a shame.
It seems although there have been lots of reviews about the food since last year but nothing has changed.
The good things here outweigh the one bad thing and it was a enjoyable relaxing break in glorious sunshine just what we needed to get away from the wet cold weather in the UK.
It's a hotel worth another visit due to the wonderful friendly staff.

Awesome hotel. Too bad that I only stayed for a week. Will be back in the future. Everything was great, food, drinks, staff. Can fully recommend it.