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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Packed lunches
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Currency exchange
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Garage
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Hosted evening meal (reserve)
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience comfort and style at Best Western Plus Hotel Stofella in Guatemala. Each room is equipped with modern amenities including a TV and air conditioning, ensuring a relaxing stay.
Convenient Services
Our hotel features a 24-hour front desk ready to assist you at any time during your stay. Enjoy the convenience of free WiFi access and complimentary parking, making your visit stress-free.
Delicious Dining Options
Indulge in culinary delights at our on-site restaurant, offering a variety of dishes to satisfy your cravings. Don't miss the chance to savor delicious meals without leaving the comfort of the hotel.
Book your stay at Best Western Plus Hotel Stofella now for an unforgettable experience in Guatemala.
Keep in mind in order to assure room they need to book with a credit card and not debit, for more information please contact property directly.
The charge will be made in quetzales with the hotel's exchange rate, which may vary according to what is presented in Booking.comGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not possible) and costs USD 6 per day.
Location
Guest Reviews
Muy bien todo
Limpieza y confort
Parqueo pequeño
Excelente
Todo bien
Habitación cómoda y el desayuno muy bueno y completo.
La atención del personal, la ubicación, pasear por los alrededores es fantástico. Definitivamente lo recomendaría.
No me gustó encontrarme con cabellos en las sábanas " limpias"
Bel hotel confortable
La ubicación a lugares cercano de mi interés
Mal olor, el desagüe de la ducha obstruido, toallas viejas , desayuno no tan bueno
Location z10
No window to the outside. No elevator
Amabilidad
El cambio de quetzal a Dolar
El hotel esta ubicado en una zona céntrica cercana a los lugares que debía visitar, por otro lado, en la zona había abundantes lugares para almorzar o cenar
Personal de recepción.
Solicité un espacio para poder cambiarme de ropa, debía tomar un avión de regreso, y me enviaron a un cuarto de baño.
Solicite un vehículo para traslado al aeropuerto, me indicaron que el costo eran 15 $. cuando vino el conductor me cambiaron el precio, 20 $.
La ubicación del hotel
El personal del hotel es muy antipático, parecen empleados de gobierno, no tienen nada de servicio al cliente. Y adicionalmente.Las horas del chekin y checkout, las negocie el día que llegue con la recepcionista y acordamos que mi salida sería a las 2 del siguiente día, hasta quedó anotado en el ticket, Pero al siguiente día. A la 12:30 me pidieron que me retirará. No cumplieron esa promesa de servicio. Mal servicio, primera y última ves que me quedo en ese hotel.
La disposición de guardar maletas antes y después del check in.
No
Está muy céntrico !!
El acceso el lugar está muy bien .
No me gustó que la habitación era demasiado pequeña , eran dos camas pero realmente el cuarto era demasiado pequeño … y eso pesa sobre el tema costo porque hay q valorar la comidas también
El desayuno delicioso y variado me gustó el jugo de naranja natural.
La ubicación buena zona , segura .
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