Renaissance Albany Hotel

I stayed at the Albany Renaissance while attending a convention held at both the Albany Convention Center (ACC) and Empire State Plaza (ESP). First of all, my experience with the front desk staff was absolutely excellent. I’d like to call out the young man with glasses who was there on at about 7:15 am on Saturday, May 2nd, who saved me from a first timer’s serious miscalculation about the convention centers! He could not have been kinder or more professional.
Also, the help I received in navigating the room service (excellent food from the onsite restaurant) and leaving the attached parking (super convenient and quite secure) was also courteous and efficient.
The room was spacious, clean, and well kept.
The walkway to the ACC (5-10 minutes) was extremely convenient, and one can access the ESP (20-25 minutes) as well. It needs a bench or something in each section; people with mobility issues were struggling, and the front steps definitely need a railing.
However, these are very easy fixes which I hope the hotel will implement, and overall I would certainly stay here again.

The connector between the hotel and convention center was great in the frigid weather. We could see the capitol building from our 9th floor view.

This place can not be topped if downtown for something. Second stay here and already looking forward to next year (here for a festival). Staff is perfect and rooms are quality!> Thanks for a great stay!

Room very comfortable. Liked the details including soaps and lotions and plenty of towels!!!

The room was very clean and comfortable

We had a very nice, luxurious stay at the Albany Renaissance. Our room was large and had a beautiful view of the Capitol in the snow. A quick walk up the hill led us to Empire State Plaza, with pretty holiday lighting and ice skating.

Our room was so nice! It was very well appointed, with great toiletries and quality towels. good lighting and space to relax. Front desk staff were very nice, and helped with parking questions. What a lovely experience!

Front employees were not friendly or helpful.

Room,staff and location were great also use of shuttle bus was a bonus

We have stayed at the Renaissance Albany Hotel before and previously had no complaints, which is why we chose to return. Unfortunately, this most recent stay was very disappointing. While many of the issues started out minor, they became much bigger due to how they were handled — or not handled at all.

On our first night, we realized we forgot toothpaste and attempted to use the phone in our room to call the front desk. The phone would not work, so we pressed several buttons trying to get it to function. Unfortunately, the only button that worked dialed 911. We immediately told the dispatcher it was a mistake and hung up. I then called the front desk from my cell phone, asked about toothpaste, and walked down to retrieve it.
Several minutes after returning to our room, someone knocked on our door to check on us due to the accidental 911 call. We explained the situation and mentioned that the room phone was not working. We were asked if we wanted someone to look at it the next day, and I said noon would be fine. I also mentioned at that time that the sink drain plug was stuck essentially closed and could not be pulled back up.

Later, when we went to shower, the first towel we grabbed was already wet. While we were not happy about this, we decided not to use it and simply used a different towel rather than making an issue out of it.

The next day, we left our room before noon. When we returned, the sink drain plug had been pulled up, but it still did not function properly and could not be opened or closed by us. We also noticed that the thermostat had been changed to a much different temperature than what we had left it set to. Even worse, there were dirt specks all over the bathroom counter near our toothbrushes and covering the entire inside of the sink. It was very clear a mess had been left behind after maintenance. We also checked the phone again — it still did not work.

I went down to the front desk to ask if there was some sort of trick to the phones and was told, “sometimes the phones just don’t work.” I also showed a video of the mess left in and around the sink. I was told it should not have been left like that and that someone would be sent up to clean it. I was given two $10 food vouchers for the restaurant.

Housekeeping later entered the room, left a few extra towels, took the garbage, and left — with attitude. The mess was still left behind. I went back to the front desk again and explained that nothing had been cleaned. I even said I could clean it myself, but was assured someone would take care of it.

An older gentleman then came to the room and told my boyfriend he was already there to clean the mess. When he pointed to the toilet and said “see, sink clean,” my boyfriend explained that was the toilet, not the sink, and pointed out the actual sink. The gentleman muttered something and proceeded to clean it. When I returned and checked, while it was somewhat cleaner, the maintenance mess still had not been fully cleaned.

By this point, it was late, and we were completely over it. None of our issues were properly resolved, and the experience left a very bad impression. Each time I went to the front desk, employees were standing there looking down at their phones, and the level of care and urgency simply was not there.

I have worked in housekeeping myself for several years, and I never would have left a guest’s room in that condition or repeatedly failing to follow through — especially at $300+ per night. Unfortunately, after this stay, I am not impressed and would seriously reconsider staying here again.

The hotel was extremely convenient since it's located next to the Capital Center, which is where the event we were attending was held.

The rooms are very comfortable and well decorated.

The lobby and decor was cool.

Хороший ,достойный отель

The rooms were very nice but was quite pricey

The rooms have inadequate lighting. There is only one, very dim overhead light in the entrance. One floor lamp and one small lamp on nightstand between bed. Beds were good. One sofa very low to the floor; difficult for older adults to arise. No hand rail near low toilet.

Inadequate staff in restaurant. Service is slow. Food flavorful but temperature only moderate.

Overpriced.

Most was great…