21 Broad

Great hotel in a great location!

The front desk staff was incredibly helpful. property and amenities were perfect. Location could not have been better. We absolutely loved staying there and will stay there on our next trip to Nantucket. It could not have been a nicer getaway and 21 Broad played a huge role in the wonderful weekend experience.

Cute property, home like and quaint in the perfect part of town.

Location was amazing and the decor was lovely.

Location and how clean and festive. Love the movie, bonfire and treats.

Central location. Friendly staff who upgraded us from Queen to King and provided helpful information about nearby restaurants. Good Continental breakfast.

the greeter when we arrived was very helpful and courteous. breakfast milk and cream was sour she offered us more. location was great next to two restaurants that were excellent!

Lovely weekend with my husband, my first time on Nantucket. The hotel is charming and inviting, an easy walk from the ferry and close to plenty of restaurants and shops, even during this off-season time of year. Our room was on the 3rd fl in a corner with peekaboo views of the water. Comfortable bed, and nicely designed with everything we needed. The staff was welcoming and helpful throughout our stay. We enjoyed eating at Brotherhood of Thieves (next door) and Pearl. Recommend the Whaling Museum and a 20 min Uber ride to Sakonet, for a walk along the beautiful shore. We took the city bus (it’s free) back to the hotel, which was also nice.

Location, decor, room

We had a lovely time at this beautiful hotel. The room was comfortable and clean. The common areas were spacious, and staff were polite and professional. We enjoyed the breakfast, which is sweet leaning. Would love to to see more savory options in the future. Overall, it was an idyllic hotel on an idyllic island. Looking forward to returning soon!

They have smallish rooms but a great common area (lobby). They offer complimentary mixers and set-ups to make your own cocktails (e.g. Old Fashioned):, so bring your own bottle. Good breakfast; nice staff. Better deal than most island stays highly recommend.

I was there for a work retreat and 21 Broad worked with the hostess of the retreat to make sure everyone's stay was amazing. They were able to offer us a discount as well as host multiple events throughout our retreat. It was an amazing experience.

We stayed here for one night, and considering the $370 price for the room, our experience was absolutely unacceptable:

1. The room was on the ground floor and unbearably noisy.

2. The heater didn’t work properly, and the maintenance guy was extremely rude when we called. They make it seem like you can control the temperature, but you actually can’t.

3. Breakfast was pretty disgusting. There was mold on the strawberries, and it was obvious that the muffins and boiled eggs were at least 2–3 days old. The boiled eggs, in particular, felt like eating golf balls.

For the price we paid, this level of neglect is shocking. At the very least, they should ensure the food isn’t expired before serving it. When I pointed out the moldy strawberries to the staff, she didn’t even apologize, she just took them away. Absolutely embarrassing quality and service.

21 Broad was a perfect base for our one night/2 day Nantucket getaway. The location is great, particularly if you don't have a car, as it's a very short walk from the ferry wharfs. (If you do have a car, as we did, be warned -- it is not easy to park on the streets nearby, and the staff really wasn't able to offer any advice or tips or even recommendations for places to park -- and also seemed surprised to be asked. I can't believe we're the first people to ask this question, so it would be helpful to see it addressed in the hotel information, even if only to note "parking is difficult near the hotel, as there are no public parking lots and much of the street parking is short-term only".) The hotel is in an old house and is well-maintained. Our party was in two rooms, and although we booked the same room category (standard King rooms), I suspect our room may have been a "Petite" King up on the 3rd floor. Regardless, it was actually a very charming room, nice hardwood floors, cozy, one chair, side tables, a dresser, and a closet where the mini-fridge was also located. Our friends' 2nd floor room was larger, overlooked Broad St and had a nice little sitting area in the front bay window. So, be aware that being an old house YMMV when booking rooms, and in fact the difficulty in distinguishing rooms is also apparent on the website, where the same photos appear under more than one room type. (Probably a good place to note that any time you stay in boutique hotels/inns like this, this is par for the course -- we were not expecting cookie-cutter rooms that were all the same, and neither should you! That's the charm of these hotels.) Our one negative takeaway from our stay at 21 Broad is that while the website describes "plush" king beds, I personally found ours to be rock hard. I like a firm mattress, but there was no attempt with mattress toppers or duvets to make a more comfortable bed, and this would affect my decision about whether to stay here again, unfortunately.

Back to the positives -- in the morning there was a small but nice continental breakfast served in the lobby -- yes, there are plenty of places nearby to get breakfast, but for me yogurt, berries, granola, and pastries is really all I want. (There were also hard boiled eggs, juices, etc.) If you see "breakfast included" and think it will be a full-on hot breakfast, be aware that it is not.

In summary, I highly recommend the hotel for its location, charm, and amenities. If I were to return I would request some kind of bed topper (or bring one with me) or, who knows, maybe some of the beds would be more to my taste than others (this is entirely possibly a "me" problem, which is why I still recommend the hotel despite my own trouble sleeping).

Located just a short walk from the ferry this boutique hotel in a historic building is beautifully appointed and sets a very high standard indeed. We had a king deluxe room which was spacious and so comfortable. The decor throughout is modern, so one has the benefit of luxury but in a historic setting.

The only room for improvement I would suggest is in respect to the range and quality of breakfast buffet. The pastries were not good quality and there are no savoury options, such as cold meat and cheeses or bagels with cream cheese, which would have been appreciated.

Like many places in Nantucket it’s a Cool Old House that was added onto then turned into a hotel. Rooms were smaller than you might be used. The front porch was a nice place to sit and people watch. Location was perfect… in the heart of the heart of the wharf/dining area.
Everyone working at the hotel was super nice. Wife left behind an earring and they found it! They shipped it to us immediately, which was really very nice

Our stay at 21 Broad Street in Nantucket was absolutely exceptional. From the moment we arrived, the staff greeted us with genuine warmth and professionalism that made us feel right at home. Every detail — from the beautifully designed rooms to the inviting common spaces — reflected a thoughtful attention to comfort and style. The service was top-notch throughout our visit; the team went above and beyond to accommodate our requests and ensure that every moment was perfect.

The location couldn’t be better — right in the heart of downtown Nantucket, just steps from shops, restaurants, and the harbor. It’s the ideal spot for exploring the island while still feeling tucked away in a relaxing, boutique setting. We left feeling refreshed and grateful for such a wonderful experience. Highly recommended for anyone looking for comfort, charm, and truly outstanding hospitality.

Beautiful hotel! Madison was so patient, helpful and informative when we made our reservations. Honestly, she sold us on visiting Nantucket and her friendly, helpful information sealed the deal. Amanda was so welcoming when we checked in. She, too was a wealth of information about the island. We thoroughly enjoyed 21 Broad's convenient location, which was really appreciated as we navigated ourselves through the city. We wouldn't hesitate to return, and are happy to recommend staying here.

Great place to stay!