21 Broad

Hotels
9.2 (360 reviews)
21 Broad Street , Nantucket , US

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Garden
Lift / Elevator
Facilities for disabled guests
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Review Highlights

Pros:
Great Location
Helpful Staff
Charming Hotel
Cons:
Poor Food Quality
Noise Issues
High Price Point

Categories

Cleanliness
8.22
Breakfast milk was sour and there were cleanliness concerns with food.
Service
10
Friendly staff who were accommodating and helpful throughout the stay.
Location
10
Central location near restaurants and ferry, very convenient.
Room Quality
9.72
Comfortable and well-designed rooms, though some noise issue noted.
Amenities
9.72
Nice common areas and complimentary mixers for cocktails.
Value for Money
8.72
Initial pricing concerns, especially related to the quality of food and service.
Food and Beverage
7.22
Breakfast options were poor quality with moldy food items.
Overall Experience
10
Overall wonderful experience despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:29

Property Description

Luxurious Spa Treatments
Indulge in a range of relaxing spa treatments during your stay at 21 Broad, ensuring a rejuvenating experience.

Modern Amenities
Each guest room is equipped with an iPad, iPod docking station, and flat-screen TV for your entertainment and convenience.

Convenient Location
Located just minutes away from the Whaling Museum and Steamship Authority Nantucket Terminal, 21 Broad offers easy access to popular attractions in Nantucket.

Book now to experience a tranquil getaway at 21 Broad in Nantucket.

Important information:

Please note that a maximum of 2 people can be accommodated in each room, irrespective of their age.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 360 reviews
Cleanliness: 8.22
Service: 10
Location: 10
Room Quality: 9.72
Amenities: 9.72
Value for Money: 8.72
Food and Beverage: 7.22
Overall Experience: 10
H
Helen • couple • us
8
Very nice stay at this beautiful, historic ane well located property in the heart of Nantucket town.
Pros:

breakfast was very good, liked the location and common areas. beautiful property and super comfy beds.

Cons:

crayons marks on wall in our room, door to bathroom would not stay shut, dresser for clothes was very wobbly and was difficult to use drawers.

2026-10-10 • via Nuitee
R
Richard and Carol Day • solo_traveller • us
8
Cute place
Pros:

Close to everything

2026-10-08 • via Nuitee
K
karen • solo_traveller • us
10
2026-09-19 • via Nuitee
T
Thomas • couple • us
9
2026-09-06 • via Nuitee
H
Heather • couple • bm
10
Pros:

awesome hotel in Nantucket big spacious rooms elevators

2026-09-02 • via Nuitee
S
Susanne • couple • se
10
2026-08-30 • via Nuitee
V
Virginia • couple • us
8
Overall a comfortable stay, but would have liked a five star stay for approximately $1000 per night
Pros:

Location, cleanliness, common rooms, and patio were great. Beds were comfortable. Rooms were nicely decorated. Bathrooms were spotless and had a great shower.

Cons:

Wish our room had been large enough to accommodate a chair.
For the amount of money the hotel costs, it would have been nice to have more breakfast options.
New water glasses each day would have helped since they were used for water, wine, etc.
Location was quiet despite being located downtown but glad we wore earplugs since the noise from other rooms was noticeable.
Lastly, we had to keep a prescription medication in a common fridge and the morning we were leaving someone took it. Extremely odd.

2026-08-15 • via Nuitee
J
Joseph • couple • us
8
Happy with the stay, but don't stay on the first floor facing the street.
Pros:

Great location. Great amenities. Great decoration and comfort.

Cons:

The rooms on the first floor facing the street are rooms in which it's difficult to get a good night's sleep. It is very noisy on the street very early in the morning with delivery trucks etc.

2026-07-23 • via Nuitee
G
gregbV8886LG • NONE
10
First class experience!
Pros:

Great experience, the staff is first class and the location was central to everything. Definitely coming back again!!

2026-07-22 • via Tripadvisor
A
Alexander • extended_group • us
6
2026-07-07 • via Nuitee
T
theresak2025 • NONE
6
Great location, room for improvement
Pros:

The location was perfect; an easy walk to shops, restaurants, and the waterfront. We loved the complimentary bikes, the cozy front porch with rocking chairs, the refillable glass water bottles, complimentary drinks and snacks, and the delicious continental breakfast. The hotel’s commitment to sustainability was also a nice touch.

Unfortunately, cleanliness and comfort fell short of expectations. Our room had visible dust, cobwebs hanging from the ceiling, hair in a dresser drawer, and the stairways were noticeably dirty. The bathroom was also quite small and lacked a makeup/magnifying mirror, which is something I expect at nearly $1,000 per night.

When I asked the manager about a makeup mirror, I was told to buy one at the pharmacy down the street, which happened to be closed on Sunday. A more thoughtful response, such as offering to provide one the next day, would have made a much better impression.

2026-07-06 • via Tripadvisor
A
Andrea • extended_group • us
8
2026-07-06 • via Nuitee
P
Patricia • couple • us
8
2026-07-06 • via Nuitee
9
907debil • NONE • Westport, Connecticut
10
Hidden Gem and soooo convenient
Pros:

such a hidden gem inside....great lobby and place to hang out in the back. Nice clean and bright rooms. We would book this again for our next visit to Nantucket

2026-07-02 • via Tripadvisor
B
brill2026 • NONE • New York City, New York
10
Beautiful
Pros:

This is a beautiful classic inn, but totally renovated and modern. I highly recommend the 21 Broad Hotel.

2026-07-01 • via Tripadvisor
J
John • couple • us
10
2026-06-29 • via Nuitee
A
Adam • solo_traveller • ca
10
Spectacular location and wonderful stay.
Pros:

Incredible location and beautiful rooms.

Cons:

Front desk service was not proactive.

2026-06-22 • via Nuitee
D
David • couple • us
9
2026-06-11 • via Nuitee
F
Farrelly • couple • ie
8
Pros:

Lovely room
Great terrace for BYO

2026-06-02 • via Nuitee
E
Enea • solo_traveller • us
10
Pros:

The staff was super friendly and nice.

Cons:

We booked two rooms one was okay the other one was small.

2026-06-01 • via Nuitee