21 Broad

Great location. Great amenities. Great decoration and comfort.

Great experience, the staff is first class and the location was central to everything. Definitely coming back again!!

The location was perfect; an easy walk to shops, restaurants, and the waterfront. We loved the complimentary bikes, the cozy front porch with rocking chairs, the refillable glass water bottles, complimentary drinks and snacks, and the delicious continental breakfast. The hotel’s commitment to sustainability was also a nice touch.

Unfortunately, cleanliness and comfort fell short of expectations. Our room had visible dust, cobwebs hanging from the ceiling, hair in a dresser drawer, and the stairways were noticeably dirty. The bathroom was also quite small and lacked a makeup/magnifying mirror, which is something I expect at nearly $1,000 per night.

When I asked the manager about a makeup mirror, I was told to buy one at the pharmacy down the street, which happened to be closed on Sunday. A more thoughtful response, such as offering to provide one the next day, would have made a much better impression.

such a hidden gem inside....great lobby and place to hang out in the back. Nice clean and bright rooms. We would book this again for our next visit to Nantucket

This is a beautiful classic inn, but totally renovated and modern. I highly recommend the 21 Broad Hotel.

Incredible location and beautiful rooms.

Lovely room
Great terrace for BYO

The staff was super friendly and nice.

Fabulous location walking distance to everything- stylish common areas - smallish rooms - suggest follow prices closer to arrival as they dropped significantly from when we booked (don’t book non refundable rate!)

We paid more than $625 per night for a sea-view king room and left wondering where the money went.

The room was tiny, and the advertised "water view" amounted to a rooftop view with only a narrow sliver of ocean visible in the distance. There was no chair to sit on while putting on shoes, no blackout shades to block the morning sun, and the old windows allowed noticeable drafts and there was no heat.

The hotel appeared severely understaffed. We were told there were only two housekeepers working, so our room wasn't serviced until late in the day. The walls were thin enough that we could clearly hear guests on both sides of us.

The hotel's "free bikes" sounded like a nice amenity until we learned there were only seven bikes available for 31 rooms. Guests could reserve them for the entire day, making them effectively unavailable to everyone else. The front desk directed us to a bike rental shop down the street but failed to mention it be closed when we arrived.

Entertainment options were equally disappointing. There was no cable television, no network channels, no ESPN, and no live sports, just a limited internet-based TV service.

The complimentary breakfast consisted largely of shelf-stable, processed foods, which felt especially disappointing given that an excellent bakery is across the street.

Taken individually, these issues might be forgivable. Taken together, they created the impression that guest comfort was not a priority. What should have felt like a relaxing seaside getaway instead felt like an expensive tourist trap. We left disappointed and with no desire to return.

Amazing location, close to the ferries, downtown, and beaches! Clean and cute accommodations, and a great patio area to lounge as well.

Location. Enjoyed being provided quality mixers for cocktails. Continental breakfast was well rounded. If Jessica didn’t know an answer, she quickly checked resources. Very friendly and helpful.

We needed an ADA room and this hotel had one and it worked. We arrived late and the ramp entrance wasn't clearly marked so we struggled going in the main entrance the first night. Afterwards, things went just fine. A little sign on the front door would have helped.
The bathroom was very dark and had little shelving. I suggest that someone take a look at that to improve accessibility. There was a four-post king bed (which was very comfortable and I loved the bedding) but the post was right in the middle of the TV site line from one side of the bed. Also, the post made it hard to get around the right side of the bed. I bumped into it several times. Of note, the TV was small and in an awkward location. I didn't watch much so it didn't have much of an impact.

The hotel is in a great location, with easy access to local attractions. The bed was very comfortable and provided an excellent night’s sleep. Staff were friendly, professional, and attentive, making check-in and any requests smooth. The rooms and common areas were spotless and well-maintained. Overall, highly recommended for travelers seeking convenience, comfort, and cleanliness.