Hilton London Bankside

Hotels
•
Hilton Hotels & Resorts
8.9 (3107 reviews)
2-8 Great Suffolk Street , London , GB
+44 20 3667 5600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location — easy access by walking and transit
Friendly, attentive staff / strong concierge service
Very clean rooms and renovated spaces
Spacious rooms for many guests
Strong breakfast offering
Good amenities (large pool, fitness, mini-fridge, family touches)
Cons:
Breakfast area can be overcrowded and restaurant staff were reported as impolite by some
Occasional small/tight rooms and missing in-room items (iron, safe, full-length mirror)
Price perceived as high by some guests relative to room size
Poor communication around a false fire alarm on at least one occasion
Some guests dislike carpets; some windows cannot be opened
No sauna/steam room in pool area (requested by a guest)

Categories

Cleanliness
9
Multiple guests call the rooms 'exceptionally clean', 'very clean' and praise outstanding cleanliness throughout the hotel.
Service
8.9
Staff repeatedly described as friendly, helpful and attentive (conciergerie highlighted); a few service issues noted around breakfast staff attitude and handling of a false fire alarm.
Location
9.4
Consistently praised as a perfect/great location, easy to access by walking and transit and repeatedly cited as a strong pro by many guests.
Room Quality
8.7
Many mentions of spacious, newly renovated and comfortable rooms, though some guests reported tight/small rooms, missing items (iron/safe, full‑length mirror) and dislike of carpets.
Amenities
9
Good amenities noted: larger-than-average pool, fitness room, mini-fridge and thoughtful family touches; one suggestion was to add a sauna/steam room.
Value for Money
8.2
Mixed sentiment: several guests felt the value was very high, while others mentioned the hotel felt pricey for room size in places.
Food and Beverage
9
Breakfast repeatedly described as excellent with a wide selection and fresh items, though some guests found the breakfast room overcrowded and restaurant staff at times brusque.
Overall Experience
9
Overall overwhelmingly positive — many 'perfect' stays, repeat-booking intent and strong praise for cleanliness, location and staff, with a few operational negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:40

Property Description

Contemporary Design-led Hotel in Vibrant Bankside

Escape to Hilton London Bankside, a modern oasis in the heart of the cultural quarter. Luxurious Accommodations await with 292 guest rooms, including unique Peloton fitness rooms and a stunning Penthouse apartment. Indulge in the world’s first Vegan suite for a truly unique experience.

Unwind and Recharge

Take a dip in the indoor swimming pool, work out at the fitness centre, and savor delectable dishes at OXBO Bankside. Discover a wide array of gins at The Distillery and enjoy VIP treatment at the Executive Lounge.

Prime Location

Explore premier sites like The Tate Modern and Borough Market just steps away. Whether for leisure or business, Hilton London Bankside offers the perfect blend of luxury and convenience.

Book your stay now and elevate your London experience at Hilton London Bankside.

Important information:

Guests who have prepaid their booking will be required to present the card used for the payment on arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Property Accessibility

Total Disability Score: 65.71
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Regular
  • Entrance Door Width: 90
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.9
Based on 3107 reviews
Cleanliness: 9
Service: 8.9
Location: 9.4
Room Quality: 8.7
Amenities: 9
Value for Money: 8.2
Food and Beverage: 9
Overall Experience: 9
D
Dinesh • couple • gb
10
2026-10-31 • via Nuitee
A
anouk • family_with_children • be
8
2026-10-29 • via Nuitee
N
Nichola • couple • gb
10
Really comfortable
Pros:

Fabulous staff. Exceptionally clean. Smells lovely and the breakfast fresh

Cons:

Nothing

2026-10-29 • via Nuitee
A
Amanda • couple • gb
10
Really lovely stay with attention to detail being on point.
Pros:

The room was very spacious and clean, the rainfall shower was wonderful. Breakfast had everything and more you could want for. All in all perfect.

Cons:

There really was nothing we didnt like.

2026-10-28 • via Nuitee
C
CATHERINE • family_with_children • fr
8
Pros:

L'accueil, conciergerie très à l'écoute, le confort.

Cons:

le petit déjeuner : salle surchargée et de ce fait, personnel du restaurant peu agréable et impoli. Le quartier environnant pas très accueillant.

2026-10-28 • via Nuitee
V
Vincenzo • couple • it
10
perfetto
Pros:

tutto molto buono ottimo servizio

2026-10-27 • via Nuitee
Şebnem • couple • tr
10
2026-10-26 • via Nuitee
M
Mia • family_with_children • hr
10
Perfect!
Pros:

A wonderful hotel with spacious rooms and a perfect location! An excellent breakfast selection, friendly staff, and outstanding cleanliness. We especially loved the thoughtful little touches for children. We’ll definitely be back!

2026-10-26 • via Nuitee
H
Hassien • couple • us
10
Location is great staff excellent beautifully designed professionally ran no regrets in booking. We’ll book again.
Pros:

Excellent no complaints. The design layout, color, palette the rooms staff, everything is perfect.

Cons:

If I have to nitpick, maybe the cost, but unfortunately for location, sometimes you have to pay

2026-10-25 • via Nuitee
M
Mirjam • family_with_children • de
9
2026-10-25 • via Nuitee
A
Anissa • family_with_children • fr
10
Amazing
Pros:

L’accueil, le personnel, le petit dej

Cons:

Rien tout était parfait

2026-10-25 • via Nuitee
J
Jessica • couple • gb
10
Comfortable and refreshing
Pros:

Modern and fresh

Cons:

Nothing.

2026-10-25 • via Nuitee
M
Mohammad • extended_group • ae
9
Pros:

Clean, comfortable, location

Cons:

Tight room, and pricy

2026-10-24 • via Nuitee
A
Agarwal • family_with_children • us
9
Comfortable stay
Pros:

I had booked it after seeing the reviews about the bigger rooms and indeed for the location, the room was spacious and comfortable. The service also was great. Overall, a good stay!

Cons:

There was a false fire alarm at 6 30 am which interrupted my plans for the day. We had to evacuate but it didn't take more than 15 mins to go back to the rooms. The hotel staff could have addressed it better.

2026-10-22 • via Nuitee
D
Dawid • couple • pl
10
2026-10-21 • via Nuitee
K
Kimberley • extended_group • ca
10
Pros:

Great stay! Location was easy to access both walking and transit. Rooms were very comfortable. We found the value for money very high and will definitely stay at this location for our next stay in London.

Cons:

Honestly nothing - from value to money and comfort it was one of our best hotel experiences.

2026-10-20 • via Nuitee
L
Laleh • family_with_children • se
8
2026-10-19 • via Nuitee
R
Robert • family_with_children • nl
6
Fair.
Pros:

Good location. Great soundproofing.

Cons:

Fire alarm went of early on Saturday - communication around it was poor.

My room had no iron or safe, despite being in the description.

2026-10-19 • via Nuitee
N
naina • couple • in
10
Great location with good rooms , even the food is really good :)
Pros:

Room was great and the location is super ! Also front desk staff was very helpful , especially Oceane !

Cons:

Everything was good

2026-10-19 • via Nuitee
T
Talal • extended_group • sa
8
Excllent , clean and good location.
Pros:

The hotel lobation is very good , the rooms is new renovated. Staff was friendly.

Cons:

The room size is small compare to the money value.

2026-10-19 • via Nuitee