Hilton London Bankside

Great experience and spaciuos rooms. John was a great help and the breakfast buffet has great options.

Its been a while, but finally back to the Bankside and experienced their new hotel rooms which are fresh and bright. Always nice to see some familiar faces- with Daniel's pancakes at breakfast, Daniel & John at the front desk cheery and happy. Meanwhile, in the executive lounge, Yen is as fantastic and happy as ever with Terrence and Domenico! Always nice to come back to the Bankside

The beds were super comfortable and all the staff really helpful. The room was a great size for Central London. The executive lounge had range of snacks and drinks, including champagne. Hotel breakfast had a great variety and good quality. Could be my preferred spot at southwark .

Hotel was great. A few initial issues with coffee maker on room but all good. Doorman Daniel is THE BEST !!

Great rooms and service! The doorman named Daniel in particular was incredibly kind and helpful. He answered any questions my family had for him and was very knowledgeable about the area. He was especially helpful with directions and restaurant recommendations. Only a 7 minute walk from the tube and a nice area. Highly recommend.

Location is excellent. Friendly helpful staff

staff are always very helpful and friendly. Very comfortable hotel to stay at. A favourite place to stay.

The customer service is TERRIBLE!!! We were finishing breakfast and one of the employees told us we needed to hurry up because they were waiting for us so they could clear the table. I thought we could have been asked kindly, but we weren’t.
We changed rooms and they said our luggage would be delivered to our new room. It was not. We had to wait for them to locate the luggage and bring it up to our room. This caused a delay in our evening plans.
Finally, we moved to a family room. The air conditioning did not work. It was extremely hot in the room. They brought up one fan to try to cool off the room. UNACCEPTABLE, especially when I’m a Hilton gold member! Don’t waste your money staying there…

Daniel the doorman was exceptional! He immediately helped us with our bags on arrival and even got us a glass of prosecco during our check in. Every time we were in the lobby he was very nice and made sure that we didn’t need anything. He also offered to take our picture while we were taking pictures in the lobby. Also, he gave us slushies as we checked out and made sure we had arrangements to get to the airport. The most striking thing that was so nice was that he remembered us from our stay last summer.

Absolutely beautiful hotel, friendly and lovely staff, clean and spotless. Lovely rooms.

The room was very comfortable and clean. The hotel had good amenities and is located in an excellent position.

地點佳　距離各觀光景點均可以步行或搭地鐵便利抵達
三人房面積在倫敦可算是大的　飯店人員服務親切
尤其是房間內ｍｉｎｉ　ｂａｒ的礦泉水　氣泡水　果汁　餅乾及薯片全部已含於房價內
讓我們頗為驚喜

I’m a Marriott guy (lifetime Platinum) and this was quite the paradox. I stayed here for work 4 nights in June and it was outstanding. Location was great, rooms are modern and appear to be remodeled. The lounge was excellent and the breakfast buffet in the on site restaurant was absolutely superb! Staff here is very professional and attentive. We had 1 elevator down which created some log jams and the WiFi was not great, but everything else was excellent. This is possibly one of the best hotel in London!

The pool, lounge, restaurant and the bar.

One of the nicer Hiltons I’ve stayed at.

In room dining is always my measure of a hotel. There’s an in room dining assistant named Vinay who made my entire stay experience better. Fast, friendly, he even gave recommendations for local entertainment. And showed me how to work all the lights and tv. Was more inclined to order in because of it and their late night menu is great.

Otherwise the place is clean and upkept, front staff warm and friendly, beds incredibly comfy. Concierge a gem.