Hilton London Bankside

Hotels
Hilton Hotels & Resorts
9.4 (3193 reviews)
2-8 Great Suffolk Street , London , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good amenities
Delicious breakfast
Cons:
Construction noise
Location far from main attractions
Scaffolding around windows

Categories

Cleanliness
8.6
Review mentions issues related to lighting and scaffolding contributing to a less favorable view.
Service
10
Numerous reviews praise the friendly and helpful staff, with specific mentions of attentive service.
Location
8.6
Some reviews highlight the distance from central attractions; perceptions are mixed.
Room Quality
9.6
The rooms received compliments for comfort and spaciousness despite isolated comments about cleanliness.
Amenities
9.6
Positive remarks regarding amenities like the pool and in-room dining.
Value for Money
9.6
Overall sticks to the excellent value for the quality noted in reviews.
Food and Beverage
9.6
Review mentions positive experiences with breakfast and dining options.
Overall Experience
9.6
General sentiment reflecting satisfaction despite certain minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:53

Property Description

Contemporary Design-led Hotel in Vibrant Bankside

Escape to Hilton London Bankside, a modern oasis in the heart of the cultural quarter. Luxurious Accommodations await with 292 guest rooms, including unique Peloton fitness rooms and a stunning Penthouse apartment. Indulge in the world’s first Vegan suite for a truly unique experience.

Unwind and Recharge

Take a dip in the indoor swimming pool, work out at the fitness centre, and savor delectable dishes at OXBO Bankside. Discover a wide array of gins at The Distillery and enjoy VIP treatment at the Executive Lounge.

Prime Location

Explore premier sites like The Tate Modern and Borough Market just steps away. Whether for leisure or business, Hilton London Bankside offers the perfect blend of luxury and convenience.

Book your stay now and elevate your London experience at Hilton London Bankside.

Important information:

Guests who have prepaid their booking will be required to present the card used for the payment on arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Property Video

Property Accessibility

Total Disability Score: 65.71
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Regular
  • Entrance Door Width: 90
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 13
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9.4
Based on 3193 reviews
Cleanliness: 8.6
Service: 10
Location: 8.6
Room Quality: 9.6
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 9.6
Overall Experience: 9.6
L
luank582 Couples
10
👍👍👍👍👍
Pros:

Arya was fantastic! From the moment we sat down, she was warm, attentive, and had a great sense of humor that made the whole stay more fun. She gave thoughtful recommendations when we couldn't decide what to order for drinks. It's clear she genuinely cares about giving people a good experience. She turned a regular drinks into a really enjoyable one. Ask for Arya if you can — you won't be disappointed!

2026-08-28 via Tripadvisor
A
Amy solo_traveller us
3
Meh
Pros:

Good location

Cons:

Toilet fell off the wall, problems with electrical circuits not working, no hot water in shower. Staff wasn't helpful although they were friendly

2026-08-28 via Nuitee
H
Hannah family_with_children de
10
2026-08-28 via Nuitee
L
Louise family_with_children gb
9
2026-08-28 via Nuitee
V
V9347NLrebeccah Couples
10
Best OXBO drink session!!
Pros:

Staff very welcoming and friendly. Staff very attentive and caring.

Anya/Arya was very attentive and her attention to detail was exquisite.

2026-08-27 via Tripadvisor
V
vickymW9891IZ Couples
10
Scran and pots at The Distillery
Pros:

Cracking bit of scran, great drinks, fantastic service. No comments for improvements. Would come back again!

2026-08-27 via Tripadvisor
W
waynec402 Family Dallas, Texas
10
Great Staff
Pros:

We enjoyed our vacation trip here to the Hilton Bankside. The front staff was very quick and accommodating. We arrived early after our morning flight from the US. Although they were not able to get us a room immediately, they did text us by 1pm letting us know the room was ready. One of the desk clerks then brought us our bags directly to the room. We had an executive room, and the staff at the lounge was great (Yen, Harsha, and Kevin) - very prompt, courteous and professional. They were always busy either helping the guests at their tables, drink area, or food area. The rooms are a bit dark, but there is bright lighting at the desk. Overall, we would recommend - a good location to many of the sights in London. We would recommend it.

2026-08-27 via Tripadvisor
M
Mel couple au
10
Excellent hotel, with wonderful staff.
Pros:

Great location for what we needed to finish our European holiday. 4 nights in clean, comfortable and easily accessible hotel. The staff on the front desk were always very helpful each and every question or query we had. We could easily walk home from our activities during the day and evening.

Cons:

Not applicable

2026-08-27 via Nuitee
1
166caseyh Solo travel Los Angeles, California
8
Solid 4 out of 5
Pros:

Pretty good experience. Stayed 4 nights. Location was great. No complaints there. Was upgraded to an Executive room with my Diamond status. Executive lounge was busy every night, but the staff was fantastic, especially Harsha! He was very attentive. Definitely a solid hotel. My only problem was the elevator system, to get to my floor you could only use 2 of the 3 elevators, and one was out of service the whole trip, so when I wanted to go to the room, if the wrong elevator was at the lobby, I would have to find an employee to come send it off so that the one elevator that was available would be triggered to come to the lobby. 🥴 It also made it really difficult to leave in the morning, I waited a solid 10 minutes for the elevator to arrive and bring me down, and missed my train to Stonehenge. So minus one star for the elevator, otherwise I was happy.

2026-08-26 via Tripadvisor
E
E3829HYtonyc Family
10
Customer Service - Emanuela
Pros:

If possible deal with EMANUELA in reservations, she is professional, helpful, prompt in replying to calls and emails. She made the whole process simple and stress free! A excellent representative for the brand!

2026-08-26 via Tripadvisor
B
Benedetta family_with_children it
10
2026-08-26 via Nuitee
U
Udo couple de
7
2026-08-26 via Nuitee
G
gosha83 Family Los Angeles, California
10
Good vibe
Pros:

Good vibe, a good kids menu and great drinks. Arya - our server - was very pleasant. Highly recommend for anyone looking for a casual dinner place around Bankside.

2026-08-25 via Tripadvisor
T
Travel58862255614 Friends getaway
10
good
Pros:

Arya services good nice thanks~

2026-08-25 via Tripadvisor
8
876aninditam Family
10
Trip to London
Pros:

We were a family of four served by Mr joy and he was helpful prompt and courteous…. It was a delightful experience

2026-08-25 via Tripadvisor
R
richardcL5294SN Business
10
Great Service
Pros:

Always great service at the Hilton Bankside. All the staff are great but a special mention for Yen, Domenico and Terrence in the lounge.

2026-08-25 via Tripadvisor
G
Gerhard couple de
8
Ein sehr guter HILTON-Aufenthalt in einem sehr gepflegten und freundlichen Ambiente.
Pros:

Der Service in der Hotelbar war großartig: freundlich, kompetent, professionell. Das kann man in jedem Fall genießen.

Cons:

Die Zuordnung eines Frühstückstisches könnte weniger diktatorisch sein: Wenn man als Paar gerne einen von den etwa 5 freien Zweiertischen haben möchte, jedoch auf einem Dreiertisch bestanden wird, ist das nicht so nett. Was soll's? Die großzügige Überlassung der Zimmerbar hat täglich ein kleines stilles Mineralwasser im Kühlschrank ergeben. Da hätte der Kühlschrank eine großzügigere Behandlung verdient.

2026-08-25 via Nuitee
R
Regina solo_traveller de
9
Pros:

Die gesamte Ausstattung bis auf das Bad.

Cons:

Im Bad fehlten Toilettenbürsten und ein Handtuchhalter.

2026-08-25 via Nuitee
L
Laurence couple fr
10
Séjour parfait
Pros:

Chambre grande et très confortable, emplacement parfait, accueil chaleureux , la pause piscine très appréciable

2026-08-25 via Nuitee
N
Nigeldev Family
10
Great visit as always
Pros:

Fantastic experience as always, Joy made our dining experience fantastic

2026-08-24 via Tripadvisor