Facilities

Meeting rooms
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Elevator
Gift shops or newsstand
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Good breakfast selection
Spacious and clean rooms
Cons:
Dirty bathtub
Remote location

Categories

Cleanliness
7.85
The tub was dirty, impacting the overall cleanliness rating.
Service
9.35
Standard quality for this hotel tier.
Location
7.35
Remote location with limited options nearby.
Room Quality
8.35
Room was spacious and clean, though dated.
Amenities
8.85
Standard quality for this hotel tier.
Value for Money
8.85
Standard quality for this hotel tier.
Food and Beverage
9.35
Breakfast was very good with lots of choice.
Overall Experience
8.85
Overall a decent experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:21

Property Description

Discover a haven of comfort and convenience at Hotel Kokusai 21 Nagano, your perfect getaway in the heart of Minaminagano.

Exquisite Dining Options
Indulge in a culinary journey with four exceptional restaurants and a cozy coffee shop, offering a diverse range of delectable dishes and daily buffet breakfasts from 6:30 AM to 10 AM.

Modern Amenities for Every Need
Stay connected with complimentary wired and wireless internet access. Our hotel features a 24-hour front desk, on-site laundry services, and a host of relaxing amenities, including a hair salon and gift shops.

Ideal for Events and Celebrations
Host unforgettable events in our banquet hall and conference center, equipped with meeting rooms to cater to any occasion. Experience premium services, including wedding planning, designed to make your special moments perfect.

Don’t miss the chance to elevate your stay—book your escape at Hotel Kokusai 21 Nagano now!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 110 reviews
Cleanliness: 7.85
Service: 9.35
Location: 7.35
Room Quality: 8.35
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 9.35
Overall Experience: 8.85
S
SurreyDeedee • Couples • Epsom, Surrey, England
2
Terrible . Find somewhere else unless your on a coach
Pros:

Poor location and the shuttle bus advertised is very limited . Large impersonal hotel appears set up for large groups . Reception was unfriendly and unhelpful .
Room was ok clean but not exceptional
Breakfast absolutely terrible very poor choice even the orange juice and coffee were horrible
There is much better I’m sure in the area

2025-11-10 • via Tripadvisor
G
Go32441685942 • Couples
2
Terrible .. find somewhere else
Pros:

Large impersonal hotel which seems to cater for large coach parties.
Poor location with complimentary bus to main station but times were very limited
Reception staff very poor , hardly even looked up as you passed by so unlike anywhere else in Japan
Room v hot air con didn’t appear to work properly
Breakfast was terrible large circular tables to suit larger parties . Orange juice and coffee almost undrinkable
Much better options in the area I’m sure

2025-11-02 • via Tripadvisor
K
Kaori
8
Pros:

朝食もメニュウーが豊富で、美味しかったです。
スタッフの対応も丁寧で下。

2025-09-25 • via Nuitee
B
Branislav • family
10
Pros:

-

2025-09-11 • via Nuitee
N
Naohiro
10
Pros:

周囲にコンビニがあまり無く、少し困りました。

2025-08-28 • via Nuitee
C
Carla
10
Pros:

Excelente. Uma das melhores
Experiências de estadia.

2025-07-21 • via Nuitee
M
Miyuri
8
Pros:

バスタブが汚れていた以外は、良かったです。朝食バイキングも、種類豊富で楽しかったです。

2025-07-19 • via Nuitee
きんや
10
Pros:

部屋が広く、かつ清潔だった

2025-07-04 • via Nuitee
B
B5545RQsandram • Couples
4
Remote, dated, breakfast good
Pros:

Room dated and smelt of cigarettes. A dehumidifier was in the room but didn't help. Dripping tap in bathroom, only stayed one night so suffered it. Wednesday night bar closed (suspect it's always closed) and absolutely nothing around it. Hotel is too far out of town so shuttle bus advertised but too infrequent and at inconvenient times. Last one back is 20.45, hardly had time for a meal. Breakfast very good, lots of choice.
Hotel was booked in a package so don't know how much was paid but definitely not a 4 star hotel.

2025-06-11 • via Tripadvisor
A
Alaura
10
Pros:

My family and I really enjoyed our stay at Hotel Kokusai 21. It's a nice and big hotel and the staff were all very kind. The rooms were spacious and clean. They also offer a breakfast buffet for a fee and it's really amazing. It's not easy to find a place to eat in the morning, so having a breakfast buffet in the hotel was really great and convenient. I definitely recommend staying here if you are in Nagano.

2025-06-08 • via Nuitee
K
Kim
10
Pros:

Excellent front desk staff. They were patient in answering our questions about shuttle and train schedules. Our baggage was waiting in our room using a transfer service. Our room was spacious, clean and very comfortable. I highly recommend this hotel.

2025-06-02 • via Nuitee
A
Anthony • family
10
Pros:

Big rooms, convenient location, helpful staff

2025-06-01 • via Nuitee
M
Megumi
8
Pros:

良かった

2025-05-26 • via Nuitee
V
Verified traveler
10
Pros:

For North American travellers, this hotel is much better than its rating on this site. My partner and I were in an executive level suite and I suspect that it was used for VIPs during the 1998 Olympics. Very spacious, comfortable, soaker tub and separate shower. Walking distance to restaurants, 5 minute drive to Nagano station (hotel offers free shuttle), and close to Zenkoji (temple). Beautiful property, excellent staff. Highly recommended.

2025-05-17 • via Nuitee
ノリコ
10
Pros:

水回りは最新型ではないが部屋全体が清潔感があり良かった
長野駅までも善光寺までも歩ける距離で
また利用したい

2025-05-12 • via Nuitee
?
?? • family
6
Pros:

良かった点
朝食が美味しかった。
スタッフの人の挨拶が良かった。フロントサービスやシャトルバスの人も親切でした。

イマイチなところ
部屋にバスタオルとパジャマがなかったので電話して持ってきてもらった。
床にゴミが落ちていた。タオル、パジャマがないのは掃除が途中だったのでしょうか?

2025-05-07 • via Nuitee
H
Harumi • friends
8
Pros:

3名1部屋の対応と
チェックアウト後に荷物を預かって頂けてありがたかったです。
スタッフの方の対応、朝食のブュッフェも大変よかったです。
ルームキーがカードでない事。
周辺に夜食事する所が少なかった為、評価4とさせて頂きました。

2025-05-07 • via Nuitee
P
Patricia • family
2
Pros:

Das Hotel ist nicht nur in die Jahre gekommen sondern müsste längst renoviert werden. Wir hatten ein Zimmer in dem das Sofa dreckig und zerrissen war. Es war ein vierer Zimmer, mit zwei Rollbetten hinzugefügt. Überall lagen Haare. Das Zimmer war überhaupt nicht mehr sauber zu kriegen. Der Teppich war uralt. Auch die Bettdecken waren Uralt und mit Federn. Hygienisch absolut unmöglich!

2025-05-06 • via Nuitee
C
Culture62783787472 • Family
10
Rare Quad room in Nagano
Pros:

Two adults two teens stayed in a Quad room (2 singles 2 rollaway beds) in Jan 2025 for 5 nights and separate corner sofa. The hotel is huge with different wings so need to get your bearings. Nagano was our base for day trips to snow monkeys, Matsumoto, and to ski. The hotel is older (winter Olympics HQ) but was generally well maintained. Front desk staff were amazing, they had limited English but used a translator, and so friendly every time we passed and so helpful booking restaurants and forwarding luggage (note cash only and this hotel will only forward to a hotel, not the airport). We had breakfast every day which was compact but tasty (Nagano apple juice and apple jam are delicious). We had Italian in the hotel our first night, it was ok and convenient. The top floor bar had a pretty night view, fixed price for a small but well stocked self serve bar and packaged snacks. The hotel free shuttle to/from the station is convenient, but for early or late trips we just got a taxi for Y1,000. Ten minutes pleasant walk to the shopping street leading to the temple. There are only two washing machines and dryers in the hotel so they got very busy but were really useful (coins required, no coin machine but desk staff happy to change). I was initially unsure about this hotel and staying 5 nights but we really enjoyed it and would happily go back.

2025-04-18 • via Tripadvisor
S
Sarah • family
10
Pros:

Two adults two teens stayed in a Quad room (2 singles 2 rollaway beds) in Jan 2025 for 5 nights and separate corner sofa. The hotel is huge with different wings so need to get your bearings. Nagano was our base for day trips to snow monkeys, Matsumoto, and to ski. The hotel is older (winter Olympics HQ) but was generally well maintained. Front desk staff were amazing, they had limited English but used a translator, and so friendly every time we passed and so helpful booking restaurants and forwarding luggage (note cash only and this hotel will only forward to a hotel, not the airport). We had breakfast every day which was compact but tasty (Nagano apple juice and apple jam are delicious). We had Italian in the hotel our first night, it was ok and convenient. The top floor bar had a pretty night view, fixed price for a small but well stocked self serve bar and packaged snacks. The hotel free shuttle to/from the station is convenient, but for early or late trips we just got a taxi for Y1,000. Ten minutes pleasant walk to the shopping street leading to the temple. There are only two washing machines and dryers in the hotel so they got very busy but were really useful (coins required, no coin machine but desk staff happy to change). I was initially unsure about this hotel and staying 5 nights but we really enjoyed it and would happily go back.

2025-04-18 • via Nuitee