Riviera Park Hotel by WAM Experience

Hotels
7.4 (1436 reviews)
Avenida Coronel Cirilo Lopes de Moraes, S/N - Qd 27 Lotes 1/18 , Caldas Novas , br

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly service from manager
Nice pools and parks
Cons:
Poor cleanliness
Slow check-in and maintenance
Room conditions need improvement

Categories

Cleanliness
5.4
Multiple mentions of dirty linens, unclean rooms, and overall poor cleanliness standards.
Service
8.9
Some complaints about reception, but overall positive feedback regarding staff attentiveness, especially from the manager.
Location
8.9
Frequently praised as excellent and conveniently located.
Room Quality
6.4
Issues with old facilities and inadequate room conditions, including thin mattresses and broken appliances.
Amenities
7.9
The presence of pools and parks is appreciated, but cleanliness and maintenance were lacking.
Value for Money
6.9
Perceived poor service and cleanliness impact value, resulting in below-average satisfaction.
Food and Beverage
7.4
Mixed reviews on food, appreciated but noted a lack of variety and quality concerns.
Overall Experience
7.4
Overall experience was marred by poor cleanliness and service issues, despite some positive feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:00

Property Description

Luxurious Accommodation and Resort Amenities

Located a mere 50 metres from the Clube Prive Thermal Spa and Water Park, Prive Riviera Thermas - OFICIAL offers a sophisticated retreat with air-conditioned rooms, 14 pools, and a fitness area. Each room is equipped with modern conveniences like a sofa bed, cable TV, and kitchenette.

Exceptional Services and Dining Options

Guests can enjoy a daily buffet breakfast, 24-hour front desk assistance, and access to meeting facilities. The hotel also offers pet care services for furry companions.

Exclusive Access to Prive Group Water Parks

As a guest, you have exclusive access to the 3 Prive Group Water Parks, ensuring endless fun and relaxation. Explore the nearby town of Caldas Novas or unwind at the Caldas Novas Airport, just 4 km away. Book now for a memorable stay at Prive Riviera Thermas - OFICIAL.

Important information:

Only the Deluxe Double and Triple Room reservations include access to Prive Group Water Park. All requests for access are subject to confirmation by the property.

Please note that the Water Park is open from 10:00 until 17:00 and is closed on Thursdays; Nautical Beach Club is open from 10:00 until 17:00 and is closed on Mondays and Wednesdays; Prive Club is open from 10:00 until 17:00 and is closed on Mondays and Tuesdays (all close these days for maintenance).

Upon check-in, for all bookings paid by credit card, it is mandatory presentation of credit card and valid identification document of the cardholder. For purchases using third-party cards, a signed and authenticated purchase agreement must also be presented.

Please note that parking is rotative and subject to availability upon check-in.

Accordingly with the article 82 and 83 of the Teenagers and children statute in Brazil, it is forbidden to host under the age of 18 years without an evidenced document, can be an identity card or birth certificate together with the trip authorization of the parents registered in a notary office. All documents must be together with the responsible person above the age of majority traveling with the children and/or teenager.

When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: CLV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.4
Based on 1436 reviews
Cleanliness: 5.4
Service: 8.9
Location: 8.9
Room Quality: 6.4
Amenities: 7.9
Value for Money: 6.9
Food and Beverage: 7.4
Overall Experience: 7.4
L
Lima • family_with_children • br
10
Foram três dias muito bom pra mim e pra minha família
Pros:

Muito bom

2026-05-12 • via Nuitee
J
jose henrique domenegueti • solo_traveller • br
7
Pros:

Não tudo ótimo sem nenhuma demanda

Cons:

Só do check-in que demorou um pouquinho para fazer por causa do sistema deles lá

2026-05-11 • via Nuitee
R
Raniere Brandao • couple • br
9
Otima
Pros:

Estrutura muito boa. Café da manhã muito bom, com muitas variedades. Espaço pra Pet muito bom também.

Cons:

A limpeza do quarto deixou um pouco a desejar.

2026-05-04 • via Nuitee
A
Andrade • family_with_children • br
9
2026-04-29 • via Nuitee
R
REGIANE ARANTES DOS • couple • br
10
2026-04-23 • via Nuitee
H
Hevandra Valéria • solo_traveller • br
10
Estadia agradável
Pros:

Gostei das acomodações, do café da manhã e do atendimento dos funcionários.

Cons:

A limpeza do apartamento não estava muito boa, tinha teia de aranha e baratinhas durante a noite.

2026-04-23 • via Nuitee
G
Giovanna • extended_group • br
7
Eu gostei
Pros:

Da organização

Cons:

Ficamos em quarto com camas de solteiro

2026-04-22 • via Nuitee
G
Giovanna • family_with_children • br
5
Eu gostei muito
Pros:

Organização do hotel

Cons:

Ficamos em quarto de solteiro

2026-04-22 • via Nuitee
V
Vladimir • family_with_children • br
10
2026-04-21 • via Nuitee
G
Guilherme • extended_group • br
10
Excelente opção para caldas novas! Voltarei em breve!
Pros:

Localização, infraestrutura, a Agua!! É muittooooo quenteeee! Os profissionais e funcionários

Cons:

Nada a reclamar

2026-04-15 • via Nuitee
S
Sibele • family_with_children • br
10
2026-04-13 • via Nuitee
R
Revetria • family_with_children • br
6
2026-04-09 • via Nuitee
M
Marilda • family_with_children • br
10
Pros:

Lugar maravilhoso amamos muito 😍

Cons:

Gostamos de tudo parabéns

2026-04-09 • via Nuitee
F
Fábio • family_with_children • br
8
2026-04-07 • via Nuitee
J
José Venâncio • family_with_children • br
10
Melhor estadia que tive
Pros:

Habitante muito bom

Cons:

Tudo impecável

2026-04-07 • via Nuitee
E
Ediles • couple • br
7
Pros:

Melhor q boulevar é.

2026-04-07 • via Nuitee
A
Ageu • family_with_children • br
9
A estadia foi muito boa hotel com ótima localização piscinas limpas Parque aquático maravilhoso com
Pros:

Café da manhã tem pouca variedade

Cons:

Não gostei do atendimento da recepção por parte de duas mulheres que eu não sei o nome mas porém não vem ao caso

2026-04-06 • via Nuitee
• couple • br
10
2026-04-06 • via Nuitee
E
Eliane • family_with_children • br
8
Pros:

Localização; infraestrutura.

Cons:

Recepçao sempre LOTADA e LENTA. Tem que aumentar o número de recepcionistas pelo menos ho horário do check in nos feriados, sextas feiras e sábados.

2026-04-06 • via Nuitee
C
CLEBER • family_with_children • br
4
Pros:

O PREÇO É JUSTO.

Cons:

A rua em frente ao hotel é terra sem lei. Som alto a noite toda, carros boates fazendo alarmes disparar. Se quiser dormir compre uma caixa de miosam. Lembrando que a polícia não faz nada, olha complacente.

2026-04-06 • via Nuitee