Castilla Termal Monasterio de Valbuena - Small Luxury Hotels of the World

Everything was phenomenal and I only wish I had more time to stay here. The public space was beautiful and the way they were able to preserve the character while still feeling authentic was beautifully done. The rooms were comfy and well stocked and the restaurants were all great! The staff was very helpful (and very English friendly if needed) and we felt extremely welcome. The Thermal Spa was fantastic and I would go back just to enjoy relaxing there with all the different jets and pools.

Air conditioning is not working properly unfortunately.
Room was very hot even though the reception person tried to fix it but it never happened

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Just a perfect place!

It was a beautiful place, tons of history.
The staff was extremely courteous and professional.

Amazing hotel - gorgeous location and beautifully restored. The pool / spa area is amazing and the service is immaculate. Absolutely recommended

Insanely beautiful with EXCELLENT staff and customer service. Pictures do not do it justice.

Hotel lindo , na parte arquitetônica , mas a comida do jantar , péssima , café da manhã normal , mas comida não condiz com o hotel

I really did not want to give this hotel a negative review but we encountered major issues which substantially impacted our stay.
The building is impressive & beautiful, the rooms are comfortable and modern, the spa pool is great!
The valets & reception staff were charming and efficient.
The welcome in the Gastrobar by an older, waistcoated barman was surly and unhelpful. Things improved when the younger, friendlier waiters arrived.
Firstly, the aircon in our room was inefficient. Had the weather been warmer I would have complained.
Worst of all was that I discovered there was no mattress protector on the bed, just one thin sheet, and the mattress was VERY stained with what looked very much like urine!
Apologies were made, protector provided and sheets changed. However, the dirty mattress and lack of a washable protector was unavoidable and inexcusable. I trust (and pay) 5 star hotels such as this to maintain high standards of cleanliness. Discounts & apologies are appreciated but do not make up for what should be taken for granted - basic cleanliness.
Dinner in the a la carte restaurant was, in our opinion, not up to standard. The starter was inedible. The manager was unfriendly and unhelpful. Miguel saved our evening with his smile and service.
The highlight of our stay was dinner in “Converso” where the service, food & wines were wonderful. Thank you Juan Jose and the great sommelier.
If you can afford to spend a little more I would recommend staying 20 minutes away at the luxurious “Abadia Retuerta” where we have encountered no such issues in the past.

Friendliness of the staff, the meals were all excellent from breakfast to dinner. Well deserved Michelin star

A stunning luxury hotel with wonderful amenities

Everything was very nice !

Magique

Nice property, good termal area, good food and restaurant in the property. a little more drive from the wineries which sits on the other side of the river, but with a rental car all good.

A truly wonderfull hotel with very helpful staff. We arrived a few hours early and was lucky enough, that the cleaning team could set our room up in just 10 minutes. That's what you call a nice welcome. Other than that the hotel is beautiful.

Beautiful

Increíble todo

Friendly & helpful colleagues throughout our stay! I also had a chance to engage with general manager and he was very friendly & informative.

Planning my next visit already. Need a longer stay than two nights here. The food was amazing, quiet, equipped & comfortable bedroom, and lovely attentive staff. Loved my stay at Castilla Termal Monasterio.

Beautiful monastery, an excellent hotel a great stay. Since arriving you are treated as a royalty family. Unique menu at the restaurant with produce from their garden; service at the restaurant was one of the best if not the best of our years of travel. A suggestion: coffee at a 5 stars hotel shall be made to order, not using a coffee machine. Thank you for everything.