The Castle Hotel

EVERYTHING.

Horrendous accommodation, stale smell everywhere.

Room filthy, carpets black and stained. Bathroom full of mould, walls back in sections.

Bed looked like a crime scene.
Bottom flat sheet was clean, but underneath ...... WOW

Mattress protector was not a protector, it was a flimsy topper. Disgustingly filthy, full of urine stains, the smell was overpowering.

The quilt was vile. Someone had obviously been murdered and wrapped in it, dried blood stains covered top to bottom.

I have NEVER seen anything like this. No one there on arrival, just a piece of paper on a table with the key and room number. No duty staff or manager, only a cleaner.
The whole place felt dirty.

We did not stay, there was no way we were sleeping in that room ..... we left.

Three night we booked for. The pictures on Booking.com are 100% deceiving, nothing like the hotel on their website.

I would absolutely NOT recommend staying here.

We have raised a serious complaint to Booking.com regarding this hotel on their website. Booking.com have informed us that there will not be any refund. They had contacted the hotel, but closed the complaint.

My concerns have obviously fallen on deaf ears, Booking.com gladly take your money and their customer service is atrocious.


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Dirty carpet on the way up the stairs, light in hallway constantly coming on! Just looked abandoned 😕

There are very steep stairs. The only food available was from the attached fish and chip shop. Surprisingly despite it being a Friday the pub was closed as there were no staff to open it. I didn’t like having to eat my morning toast off a paper plate.

Whilst the room was clean & comfortable there was no one there to check us in ~ just our room keys with our name on a piece of paper ~ when we checked out we just left our keys on the table.

The sign says 'a warm welcome' yet I walked in and absolutely no one was there I had to ring 2 different numbers for someone to come, I asked questions about checking out and breakfast that was included and they didn't know the answers. The room was dirty and the overall inside of the building was really run down, breakfast was included which consisted of either crumpets, toast or cereal, there were no staff for us to check out so we just left the keys. Overall didn't think it was worth £75.

Self-service breakfast, so not cooked breakfast. Initially no vegan options but Katherine got plant milk in especially.

Asqueroso. Poco higiénico

Lack of communication

Walls a little thin so could hear other people.

N/a

Check in was not well handled, nobody present and no key. A local had to go and find the manager elsewhere to let us in.

Strong smell of fish (its behind a fish and chip shop)