Hampton Inn & Suites Tyler-South

Hotels
•
Hampton Inn
9 (476 reviews)
8962 S. Broadway Avenue , Tyler , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Affordable price
Cons:
Dirty rooms
Inconsistent service
Disappointing breakfast

Categories

Cleanliness
7.69
Numerous mentions of dirty rooms and unpleasant conditions.
Service
9.99
Staff is described as accommodating and friendly despite some service issues.
Location
10
Many reviews highlight the excellent location of the hotel.
Room Quality
8.15
Mixed feelings, with some rooms being described as nice and others as needing improvement.
Amenities
9.68
Amenities offered were generally well-received, though some mention of pool closure.
Value for Money
9.14
Some considerations about pricing, but location makes it reasonable.
Food and Beverage
8.19
Breakfast options were limited and disappointing for some guests.
Overall Experience
9.18
Overall sentiment leans positive but impacted by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 02:09

Property Description

Luxurious Amenities
Experience comfort and convenience at Hampton Inn & Suites Tyler-South. Unwind in air-conditioned rooms with free WiFi, a fitness centre, and an outdoor pool.

Delicious Dining Options
Start your day right with a buffet or American breakfast at our hotel. Enjoy a variety of options to fuel your day of exploring Tyler.

Convenient Location
Located near Tyler Pounds Regional Airport, our 3-star hotel is perfect for both leisure and business travelers. Book now for a memorable stay at Hampton Inn & Suites Tyler-South.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 476 reviews
Cleanliness: 7.69
Service: 9.99
Location: 10
Room Quality: 8.15
Amenities: 9.68
Value for Money: 9.14
Food and Beverage: 8.19
Overall Experience: 9.18
V
Veronica • solo_traveller • br
9
Great stay. Plan to stay again when we have to be back in the area in June.
Pros:

Very clean. Comfortable beds, pillows not great. Breakfast was good with several options. A few dinner options on same lot.

2026-03-22 • via Nuitee
L
Linda • family_with_children • us
9
Pleasant. I’ll stay here again if opportunity arises.
Pros:

The entire bath needed to be remodeled. The vanity was tilted off the wall and needs to be replaced. The tub area needs to be checked for possible small mold issue. They may be under going remodel in part of hotel already.

Cons:

The room was spacious, clean and had comfortable beds.

2026-03-18 • via Nuitee
R
Rachell • extended_group • us
10
Pros:

All

Cons:

Nothing

2026-03-12 • via Nuitee
E
Edwards • solo_traveller • us
5
Pros:

The costumer service was great, Desiah was great! Think I spelled her name wrong the lady from New Orleans

Cons:

The price

2026-03-08 • via Nuitee
A
Alicia • couple • us
10
2026-03-01 • via Nuitee
L
Lakethia • couple • us
8
2026-02-23 • via Nuitee
C
Curiosity563144 • Couples
6
Find another place.
Pros:

We checked in late and definitely not greeted well felt like we bothered the receptionist. The room was fine, bed was great but the next morning took a shower and see pics gross that’s mold! Check out went as well as check in the receptionist was bothered not a good morning or thank you just “what did I need” and “email will be sent” this is definitely not a 4.3 in opinion!

2026-02-21 • via Tripadvisor
J
Jessica • couple • us
3
Not very clean facility
Pros:

It was great location

Cons:

It wasn’t very clean.

2026-02-09 • via Nuitee
J
Justin • solo_traveller • us
10
2026-01-30 • via Nuitee
A
Alexander • family_with_children • cw
8
2026-01-20 • via Nuitee
M
Michael • couple • us
9
2026-01-19 • via Nuitee
T
Thomas • couple • us
4
Pros:

Location

Cons:

Poor room layout loads of space no furniture, water or plumbing left Black stain in all water fixtures didn't shower was afraid of water quality.

2026-01-09 • via Nuitee
C
Cambria • couple • us
10
2026-01-05 • via Nuitee
L
LittleMiss99 • Family • Dunedin, Florida
6
Under construction
Pros:

I would like to start with the good things. It had a great breakfast. It had very friendly staff. It also had some problems. The fire alarm went off every morning at 7:30 in our rooms when reporting it to the desk three different guests responded, saying it happened to them in their room also, we were there for four days and it went off all four days. The shower had mold on it, and the paint was peeling. It did have a lot of great hot water. There were stains on the furniture and mold on the outside window that you looked out. I was contacted via email by the manager, however, when I responded to my pictures and my concerns, I never got a call back or an email back. I do want to say that JOEL was very helpful and very proactive.

2025-12-28 • via Tripadvisor
N
nathaniel • couple • us
5
Not clean but good location
Pros:

Great location.

Cons:

My room was dirty, hair in the shower, black dots that look like mold on the roof in the bathroom. Hair on the wall and floor.

2025-12-22 • via Nuitee
C
Chelsy • couple • us
1
Disgusting. Rude staff. Stay far away unless you like spiderwebs and hair.
Pros:

Nothing. Absolutely nothing.

Cons:

This hotel is the worst hotel I’ve stayed in in years. First of all, we showed up at 2 PM. The lady at the front desk wouldn’t even come let us check in because it was an hour early. The entire parking lot was empty, and she was sitting in the lobby. She rudely says “you can’t check in until 3 pm”. I’ve NEVER had a hotel not let us check in early. Was I expecting our room to be ready? No. But at least let us check in!
So we come back around 8 pm, and now there’s a man at the front desk singing and acting very odd. He gives us a room key and we get to our room and our bed isn’t made, the bathroom is disgusting, and there’s even HAIR on the wall.
So, we come back down to the front desk and they say the have a suite for us. We go to our suite and it’s still not super clean. But, better than the first room. A HUGE spider web right above the bed though. So gross.

2025-12-14 • via Nuitee
P
Prewitt • couple • us
7
Pros:

Close to shopping and restaurants. Accommodating for our wedding party/family.

Cons:

A little pricey, but not horrible for the location

2025-12-08 • via Nuitee
S
Sharon • couple • us
1
2025-12-06 • via Nuitee
J
Jerry • solo_traveller • us
8
Pros:

Location was convenient for just passing through

2025-10-28 • via Nuitee
M
Michael • solo_traveller • us
10
2025-10-25 • via Nuitee