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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Facilities for disabled guests
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Special diet menus - on request
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Wheelchair accessible
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Pet basket
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Manicure
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Fitness classes
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Personal trainer
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities
Experience luxury at its finest with a heated indoor pool, 24-hour fitness centre, and a rejuvenating spa & health club at Hilton Bournemouth.
Culinary Delights
Indulge in exquisite dining at Schpoons & Forx led by Head Chef Matt Budden. Enjoy the vibrant atmosphere of the open kitchen and savor a variety of culinary delights cooked in the tandoor and stone oven.
Spectacular Views
Relax and unwind at LEVEL8IGHT The Sky Bar while sipping on cocktails and enjoying panoramic sea views from the terrace. A perfect way to end your day in style.
Book now to experience the perfect blend of luxury, culinary excellence, and breathtaking views at Hilton Bournemouth.
Kids swimming times are from 8am-11am and 3pm-6pm daily.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Rooms were clean and comfortable. Nice pool.great location.
Not enough staff and not friendly.
The cleanliness was very good, the breakfast was excellent. The pool was nice and warm and the added bonus of the sauna and steam room. The location was excellent
The receptionist staff were not very friendly or helpful. The beds are very hard and I didn’t get more than a few hours sleep a night because of them. When I complained the best they could offer was a mattress topper which did nothing. Had to see an emergency osteopath whilst on my visit. On leaving they did refund our parking charges as compensation but that just covered the osteopath not the lack of sleep.
My daughter left her glasses when we left and they wouldn’t post them. Suggested I drove to pick them up ( 4 hours away) or send in a carrier (£70), in the end I just ordered replacements (£20)
This is an excellent business trip hotel but not set up for families, there was no engagement with the kids to make them feel special on our stay or even a high five. We even asked for a pack of playing cards from the receptionist when we’re in the bar but told they don’t have any games.
הכל!
מיקום מעולה.
חדרים נוחים ונקיים.
צוות 'בלה וחדר אוכל מעולה.
אחלה חדר כושר.
מעליות מהירות, אפשרויות אבטחה מרובות בחדרים.
בקיץ ילדים יושנים ואוכלים חינם.
תודעת שירות גבוהה מאוד בהחלא אחזור שוב.
טיפ טיפה חשוך זה הכל
It was clean, the reception smelt lovely and fresh. The reception staff were so friendly and helpful. The room was really clean
There’s only one lift
Location. Room. Breakfast fantastic l
No extractor fan in bathroom and AC does not clear the steam or smell in bathroom. Need extractor fan in bathroom room.
Very Clean, spacious room, air conditioning, staff very helpful , loved the pool, restaurant was great, loved our stay
Only thing was the pool opened at a later time at the weekends so was a push to get my swim in .. put the property and staff no faults perfect
The hotel is in a good location if you need to head into the shops/ restaurants and also a short walk to the beach
Large clean room. Great British breakfast. The location is close to the beach (10 minutes) and also close to the centre of the city for shopping.
Amazing and friendly staff.
All went great and no complaints.
I stayed here for a week last month, and as someone who used to live in the area, I remember the excitement when this place was built. It was meant to be a real jewel of Bournemouth. Sadly, it's a long way from that now.
My first room had a mattress that was essentially unusable, lumpy, with springs you could feel through it. The air conditioning didn't work either, in thirty degree heat. The room was also poorly decorated, with paint marks, scuffs and dirty marks throughout. I raised the mattress and aircon with reception in the morning and was told it would be sorted, or I'd be moved. I came back six or seven hours later to a different receptionist who knew nothing about it. Nothing had been fixed, and my room hadn't even been made up at five in the afternoon.
I was moved to a second room with exactly the same decorating problems. Housekeeping was poor throughout the stay. On the occasions the room was made up, the bed hadn't even been made properly. It genuinely looked like the work of a bored teenager who couldn't be bothered.
The whole property needs a deep clean. The lift is covered in fingerprints and looks like it hasn't been wiped in months. The spa itself is pleasant, but the changing rooms badly need attention, the showers are genuinely unpleasant and half the lockers don't work.
For the premium rates being charged, this is deeply disappointing. Sadly, It just feels like nobody cares about the place anymore.
Great location.
Modern hotel with great facilities.
Not alot to dislike. I wish our room
had been cleaned prior to
returning back from a day at the beach.
I had a wonderful stay at the Hilton Hotel and was extremely impressed with the property. The hotel is beautifully maintained, with excellent facilities and a welcoming, relaxing atmosphere throughout.
The cleanliness was outstanding, from the rooms to all the public areas, and everything was spotless and very well looked after. The room was clean, comfortable, and well equipped, making the stay very enjoyable.
The spa facilities were absolutely fantastic and provided the perfect place to relax and unwind. The swimming pools were also outstanding—beautifully maintained, clean, and a real highlight of the stay. The overall leisure facilities were excellent and added an extra level of comfort and enjoyment to the experience.
Overall, I had a fantastic experience at the Hilton. The combination of the beautiful property, excellent facilities, outstanding spa and swimming pools, and exceptional cleanliness made my stay truly memorable. I would highly recommend the Hilton to anyone looking for a relaxing, comfortable, and high-quality hotel experience, and I would happily stay again.
little improvement to the comfort of the beds and pillows, it would be even better.
Breakfast was wonderful, the staff were very helpful and friendly.
When I checked into our room I was disappointed at the layout, it was not as nice as the pictures, there was also a dirty T Shirt in the wardrobe. The air con was very hard to use and the room was either freezing or too warm. I spoke to the receptionist and every issue was resolved quickly. The swimming pool had paper floating in it on the two occasions we visited. The pool needs to be checked regularly.
The breakfast was amazing - food was cooked to perfection and excellent range also. Staff were amazing especially Joshua and Brian (all the staff infact just cant remember their names!) who were extremely friendly and went above and beyond for guests. Staff at reception were also extremely attentive and professional.
Some guests namely an older woman on her mobility scooter took advantage and showed no regard for other guests leaving not much for anyone else. On one ocassion she literally cleared the fruit platter!!!! On other occasions, some families in particular groups of children would congregate around this section and would be seen coughing around the food which did not feel sanitary at all. Think staff were too lovely to confront but i do feel that this needs to be noted especially for this to be brought to parents attention.
I was charged 150 for pre-authroisation - I've stayed here before and this never happened!!!!
Swimming - felt that they should increase children’s timeframe, quite narrow. Also staff there werent the friendliest!!!!
Convenient location, but overall the experience fell far below the usual Hilton standard we are used to.
As a long-time Hilton guest, this stay was very disappointing, especially considering the rate was higher than three nights in London.
Issues encountered during our 2-night stay:
Check-out Request: After checking in late, reception refused a standard late check-out unless we paid an hourly fee, which has never been my experience at other Hilton properties.
Breakfast Service: Highly disorganised and understaffed. Tables were left dirty, so we chose to eat elsewhere on our second morning.
Housekeeping: Minimal effort only the bins were emptied. The bed wasn't properly made, and no fresh towels were provided.
Pool & Jacuzzi: The chlorine levels were uncomfortably strong, causing itchy eyes. Used towels were left cluttering the loungers, and staff didn't seem to monitor the pool area or water temperature.
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