Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Excellent breakfast options
Cons:
Noisy nights
Cold room
Poor breakfast quality

Categories

Cleanliness
7.64
Room cleanliness was mentioned positively, but there were concerns about the condition of restaurant furniture.
Service
8.61
Service received positive mentions, particularly for the reception staff and special arrangements for celebrations.
Location
9.15
Location received several positive mentions for being excellent.
Room Quality
8.1
Rooms were described as nice, but specific issues such as cold temperature and late check-in were noted.
Amenities
7.63
While some amenities were well-received, concerns about missing snacks and bar service detracted from the score.
Value for Money
7.09
Expectations for value based on price were not met according to some reviews, leading to disappointment.
Food and Beverage
7.64
Breakfast quality declined from previous visits, affecting the overall perception of food services.
Overall Experience
8.11
Overall experience was positive but mixed due to several mentioned negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:45

Property Description

Luxurious Amenities
Experience luxury at its finest with a heated indoor pool, 24-hour fitness centre, and a rejuvenating spa & health club at Hilton Bournemouth.

Culinary Delights
Indulge in exquisite dining at Schpoons & Forx led by Head Chef Matt Budden. Enjoy the vibrant atmosphere of the open kitchen and savor a variety of culinary delights cooked in the tandoor and stone oven.

Spectacular Views
Relax and unwind at LEVEL8IGHT The Sky Bar while sipping on cocktails and enjoying panoramic sea views from the terrace. A perfect way to end your day in style.

Book now to experience the perfect blend of luxury, culinary excellence, and breathtaking views at Hilton Bournemouth.

Important information:

Kids swimming times are from 8am-11am and 3pm-6pm daily.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 15.50 per day.

Location

Guest Reviews

8
Based on 3283 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 8.1
Amenities: 7.63
Value for Money: 7.09
Food and Beverage: 7.64
Overall Experience: 8.11
D
Diana • solo_traveller • iq
3
2026-05-30 • via Nuitee
G
Gail • extended_group • gb
9
Parking was expensive
Pros:

Close to beach front

Cons:

Price of drinks

2026-05-30 • via Nuitee
F
Fiona • couple • gb
7
2026-05-30 • via Nuitee
S
Selina • family_with_children • gb
8
Little hotel would return
Pros:

Location, clean and friendly staff

Cons:

Lifts

2026-05-30 • via Nuitee
B
Ben • family_with_children • gb
10
Perfect!
Pros:

The staff were so friendly and helpful. The air con in the room was amazing and we just loved the vibe of the hotel. We would definitely stay again

Cons:

That only 2 glasses and 2 mugs for 4 people - would have been better to have one each

2026-05-30 • via Nuitee
Z
Zeina • family_with_children • gb
8
Pros:

Room

2026-05-29 • via Nuitee
D
Daniel • solo_traveller • gb
6
2026-05-29 • via Nuitee
F
FozbirdF • Business
6
Disappointing
Pros:

FAO James Doyle - Further to my recent stay & previous review at the Hilton Bournemouth, I have stayed again 28th May, and was unfortunately quite disappointing. On arrival, reception was a little delayed, although it seemed this was due to a few guests needing extra assistance, so completely understandable.

Later, when I went to the restaurant as a single diner, I was informed there would be at least a 45-60minute wait for food. The restaurant itself had several dirty tables, and staff were clearly rushed and stretched thin, suggesting understaffing.

Hoping for an alternative, I went to the rooftop bar, which I was pleased to see had reopened, as I was only looking for a light snack. However, I was told it was available exclusively to Diamond members. While I respect the policy, it was disappointing—especially in the context of an already under-resourced restaurant. I left and ate elsewhere. It did make me wonder whether staffing had been redirected to other areas?

The rooms are good, clean, nicely presented so no issues for the main part of the hotel.

Overall, the experience fell short of expectations for the Hilton brand, and it has left me reconsidering whether to stay again in the future, I do like staying here, however its so frustrating the food options are below par!!!!

2026-05-28 • via Tripadvisor
C
Cuneyt • family_with_children • gb
5
Pros:

Konumu güzel

Cons:

My wife, children, and I booked two king-size rooms. However, our rooms were on the seventh floor and there was no balcony. The view was also very poor, overlooking old buildings. That was not a major issue for us, but the hotel itself was extremely uncomfortable. We trusted the name and chose it because it was a Hilton hotel, but unfortunately it turned out to be very disappointing.

The beds were incredibly uncomfortable, as if they were forty years old. They made loud noises every time we moved, and it felt like the springs were coming out of the mattresses. I can honestly say there was almost no service. I have stayed at many Hilton hotels before, especially in Türkiye. The service, facilities, breakfast, parking areas — everything was excellent. This experience was a huge disappointment for me. I will never stay at a Hilton here again. Would you like photos of our stay? Honestly, there was nothing worth photographing from the room they gave us. Forget about a sea view — we felt almost trapped in the room. There was no balcony, and even the windows could not be opened, which made the room very hot. Because of that, it was not really possible to take any decent photos.

The only place where photos could maybe be taken was the eighth floor. However, when we went there, we were told that area was reserved for Diamond members, so we did not stay there either. In any case, it was only a one-night stay.

Overall, it was extremely average — actually very poor. There is no need for photos. We rented two separate rooms, and in my opinion, the money we paid was completely wasted. Honestly, even a small boutique hotel would have been better than this place.

Other than the location, nothing was good. There was not even proper parking. The hotel only had a small parking area underneath the building, and it took us about half an hour to find a space. On top of that, they charged us around £13.50–£15 for parking. The whole experience was very disappointing.

2026-05-27 • via Nuitee
A
Ann-marie • solo_traveller • gb
6
Good stay
Pros:

The staff were excellent & it was central to everything

Cons:

The mattress on the bed was a little uncomfortable maybe it was just my bed!!!
The health centre was not in full bloom no sauna or steam working

2026-05-27 • via Nuitee
X
Xhina • family_with_children • al
3
The only pleasure was that we were with family.
Pros:

The location

Cons:

Long queue to check in. We had to wait on the street whilst being hot. 40 min wait for the check in

2026-05-27 • via Nuitee
M
Martin • extended_group • de
9
2026-05-26 • via Nuitee
K
karen • couple • gb
6
Dissapointing
Pros:

Location

Cons:

The staff in reception were rude

2026-05-26 • via Nuitee
D
Daniel • couple • gb
8
Pros:

N/A

Cons:

The prices could be a bit better

2026-05-26 • via Nuitee
K
Karen • solo_traveller • gb
9
2026-05-26 • via Nuitee
J
John • couple • gb
8
Enjoyable
Pros:

Dinner was good and the staff were all polite. Receptionist was very accommodating in providing somewhere for us to change before checking in

Cons:

Staff for dinner indicated initially that they were fully booked but then managed to get us in and served in a timely manner.

2026-05-25 • via Nuitee
N
Nour • couple • gb
3
Disappointed
Pros:

The location

Cons:

Poor communication from some reception staff, spa facilities smaller than expected and the sky bar was closed. Breakfast items appeared not fresh. Definitely not worth the cost.

2026-05-25 • via Nuitee
F
fozbird1975 • Business • Crawley, West Sussex, England
6
Good to average
Pros:

The reception area is great and most of the staff are really good as well. I have stayed here twice recently for work. The rooms are good value, clean and presentable, with fairly decent A/C.

What lets this hotel down is the restaurant, I stayed when the ‘sky bar?’ was still open and it was good, quick and easy - Since the sky bar has closed the offerings have been below average and forced into the one restaurant. The last couple of occasions the food has been poor, dinner and breakfast. In fact I sent my steak back on the last visit.

The hotel is in a good central location and has a secure car park.

I’m staying here again on the 28th May so let’s see…

2026-05-24 • via Tripadvisor
A
Angela • couple • gb
7
Overnight stay to see a show
Pros:

Location

2026-05-23 • via Nuitee
I
Ivan • couple • gb
8
Great few days staying a very good hotel.
Pros:

Room was spacious & very clean. Full English Breakfast was good, there were also other foods. Location was perfect. Would be going back again.

Cons:

The Sky Bar Not Being there/open

2026-05-21 • via Nuitee