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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Facilities for disabled guests
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Sauna
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Massage services
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Packed lunches
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Coffee Shop on site
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Pet basket
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Manicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Beach toys
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Amenities
Experience luxury at its finest with a heated indoor pool, 24-hour fitness centre, and a rejuvenating spa & health club at Hilton Bournemouth.
Culinary Delights
Indulge in exquisite dining at Schpoons & Forx led by Head Chef Matt Budden. Enjoy the vibrant atmosphere of the open kitchen and savor a variety of culinary delights cooked in the tandoor and stone oven.
Spectacular Views
Relax and unwind at LEVEL8IGHT The Sky Bar while sipping on cocktails and enjoying panoramic sea views from the terrace. A perfect way to end your day in style.
Book now to experience the perfect blend of luxury, culinary excellence, and breathtaking views at Hilton Bournemouth.
Kids swimming times are from 8am-11am and 3pm-6pm daily.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
Children up to and including 12 years old stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible at a location nearby (reservation is not possible) and costs GBP 15.50 per day.
Location
Guest Reviews
There's a late bar/nightclub over the road. It was open to 3am. The music reverberated though the mattress it was that loud. We didn't sleep. The family
Interconnecting room. It ruined our weekend. We were all so tired the next day we didn't enjoy the day. The only thing you're looking for really with a hotel is good quality bed/bedding and a good nights sleep.
Not helped by the staff pretending they know nothing about the nightclub. It's got a trading license. Took me 3 minutes to find it online and know what trading hours they have permission for.
Here's some of the excuses from the staff:
- we don't know when they are open and closed
- we didn't think it would be open tonight. That's why we didn't tell you about it when you checked in
- I can't call then to see what time they close. They don't listen to us.
If closes soon. Like 12:30am (when I called reception at midnight)
We loved everything. the receptionist was very friendly upon our arrival a very friendly Italian girl. Unfortunately I do not remember her name. the location of the hotel as such is spectacular.
Positives:
We had a great room with commanding views over central Bournemouth. The promised sea view was rather distant, but visible. Very nice swimming pool on site. So, quite a few positive elements to our stay, but there were also some negatives. These were mainly anything involving current staff of which there were too few.
Areas for Improvement:
Breakfast on Saturday and Sunday morning was quite stressful. It was not just that the restaurant was busy, but that there were guests who were clearly drunk at 9 o'clock in the morning who were being served more beer and forming a barrier to the restaurant. Once inside, despite the egg cook doing his best to meet the demand for omelettes, the breakfast choices were quite limited with no muesli or porridge. Added to this, there was one working but very slow coffee machine which was totally inadequate for the numbers. Staff did their best, but had insufficient resource.
Communication was sometimes a problem. In our booking we asked for one bed with two single duvets. This had not been arranged and so we sent a note to reception via the app. The result was that we ended up with a total of four double duvets. Similarly on Monday we returned to our room at around 4pm to discover it had not been serviced. We mentioned this to reception and the reply was - 'you want your room serviced today?' This seemed to be a strange question and I could only reply that it had been serviced on other days. Eventually somebody from housekeeping was dispatched to service our room, but they insisted that they could not enter our room while anyone was in it. So we were banned from our room or balcony for the next twenty minutes. I can understand the rationale for this - to protect staff- but I have stayed in many hotels for many years and it was the first time I have ever been put to this inconvenience.
Finally, it may be useful to note that the car park is up a steep hill with steps and no direct access to the hotel. It could prove problematic for someone with limited mobility although passengers can be dropped off and collected at the hotel entrance. If the weather is wet you need a coat or umbrella.
The sea view rooms are not sea views. City view with sea on horizon in far distance at best. Not on floor 4 anyway. Balcony overlooks very busy noisy main road. Hotel is 1/4 of a mile from sea.Large Suite nice but musky smell. No furniture to sit on balcony with. What’s the point of a balcony?
Was told balcony furniture being restored. The very worse thing is the nightclub across the road that played rave music till gone 2am. Heavy base. Windows not sound proof. Awful nights sleep. Went down for breakfast at 9am. 19 people queueing ahead of us. Very best thing about this hotel is Kian Cross in the restaurant who is professional, gave excellent service with a smile and nothing was too much trouble. He’s an asset to your company. Breakfast was good. Hotel addressed all our concerns well and good service was given by reception. Thank you. However we were there for one nights R&R for a celebration and it did not meet expectations of a Sea View Balcony room without a sea view or a chair to sit on and no sleep because of rave music till 2am.
one coffee machine at breakfast for so many guests time you get a coffee your breakfast is cold
Great room and good Spa facilities
Hot choice Breakfast was cold
Lovely, interconnected rooms, comfy beds. Lovely staff
Spa was rammed -capacity levels should probably be reviewed or timed slots provided.
Expensive, not great value for money
Location
Staff was great
Gym was good and sauna and spa
Location is good
Just a weird smell or stench in the room
Price was far too much considering it's just the same as any other hotel.
The rooms were very spacious, quiet and beds very comfy! The reception staff allowed us to check in early as our room was ready - they were very helpful.
The chef & waiting staff were having a loud disagreement, across the serving counter - for everyone at breakfast to hear at 8.30am!
Then at Saturday lunchtime, the waiting staff in the restaurant initially weren’t sure if they were serving lunch at 1.30?! Then it took a very long time to take our order.
The staff were amazing. Left a little birthday treat for my son in his room and a birthday cheesecake at dinner.
Friendly.
Pool and spa great
Room great
Shampoo and conditioner empty
The iron didn’t work properly
Bath plug didn’t stay high enough to hold water when we bathed my son had to keep tap running for water to be enough
The location is great to everything required on holiday and also clean
Nothing
Location of hotel. Size of room. Clean and room with a view. Friendly staff
Nothing
Nice rooms
Only one staff on reception
And it took me a long time to check in
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