Microtel Inn & Suites by Wyndham Philadelphia Airport Ridley Park

The parking lot was not maintained and it was impossible to find a spot to park due to the snow

Breakfast was trash. For the amount of money paid, it should've been way better. Walls are too thin. You can hear everything. Water pressure was horrible

The tv remote in our room wasn’t functioning very well. We had great difficulty changing tv stations, and we were unable to turn the tv off via remote. In addition, the cover of the floor heating system fell off in the middle of the night! We were told by the checkout staff that the best that they could do to compensate us for the problems, was to forgive the $10 parking fee.

The girl at the front desk wasn't friendly. Nothing was explained like the wi-fi, breakfast, check out time. I had to look all of that up. The bathroom was dirty. The shower had no shampoo. Two bottles of conditioner were in the shower. TV remote kept sticking. The room I got was not the room that I booked.

New manager has too many annoying new rules..

Sink drainage was slow

Breakfast a bit skimpy

Breakfast cereal and water

My stay was horrible. Staff have no clue what they doing they have charged my card with out my permission inaccurately more then once! Then trying to get the manager on the phone to fix it is like trying to get in contact with the president! I’m still waiting on a refund from an unauthorized charge! I will never stay here again !

The heater was broken and stayed on constantly in the room. Had to open the window (28 degrees outside) to try to cool it off inside. It didn't work very well, but made the room very loud because the interstate was right outside. The outlet I plugged my phone in didn't work (I didn't notice), so my phone didn't charge. I used a white noise app on my phone to try to drown the sounds of the highway. Desk called me at 11:45 pm to confirm shuttle for 3:30am. Because my phone didn't charge, it was dead, so I randomly woke up at 3:49 am, 19 minutes after the shuttle was supposed to come. I rushed down to meet the shuttle which, in spite of the 11:45 pm call verifying that I reserved it, was still not actually reserved and never came. So I had to wait for the shuttle to come. Apparently the hotel's shuttle wasn't working (it had picked me up the previous night but the sliding door on the shuttle was missing the handle, so the driver had to reach through and open from the inside), so they called a shuttle from another nearby hotel? I think that's what they said. I don't know where it actually came from, I just new it was later than I was. I made my flight though, barely. But this was a mess.

No complaints

Everything was great.

Front desk staff on shift at night and morning were very nice and helpful with everything.

They put me in a room that wasn’t that was not cleaned. Both beds were dirty and messed up. Trash was in the room and shit was in the toilet. They gave me a dirty room and had to switch my room so me and my friend was so uncomfortable. We stayed for an hour and left. They did not even offer a discount or anything they sent me to a dirty room.

The staff was an absolute joke. Extremely rude, unprofessional, and aggressive. The staff was an embarrassment to customer service everywhere. Paying for the half empty lot right outside the door seemed like kind of a rip off, I wont stay here again, but just tell them you dont t have a car and save the money.