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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Heating
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Family rooms
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Garden
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Luggage storage
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Bar
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Fax/photocopying
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Special diet menus - on request
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Outdoor furniture
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
Review Highlights
Categories
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Property Description
Welcome to The Osborne Hotel, your cozy 2-star retreat in Jesmond, Newcastle!
Comfortable Accommodation: Each of our 22 guest rooms is equipped with modern amenities including a TV, radio, and en suite bathroom. Enjoy complimentary tea and coffee making facilities during your stay.
Delicious Dining Options: Start your day with a hearty full English breakfast or savor Italian cuisine at Florence, our on-site restaurant offering a variety of dining choices.
Convenient Location: Explore the stunning Jesmond Dene just a short stroll away, or take a quick drive to the bustling Newcastle city center. With free Wi-Fi and limited parking, your stay with us will be both comfortable and convenient.
Book now and experience the charm of The Osborne Hotel!
Please note breakfast will be served between 8:00 and 10:00 on Saturday and Sunday.
All credit cards used to pay for advanced purchase rates will need to be presented on arrival.
When booking 5 rooms or more, different policies and additional supplements will apply.
Please note that public parking is limited and available on a first come, first served basis.
Please note that this property has no elevator & no ground floor rooms.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 3 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
No parking available.
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Pets
Pets are not allowed.
Location
Guest Reviews
Clean and lovely staff
Nothing
Location in terms of closeness to the city etc was excellent, and price was affordable. Room itself had everything required for a one night stay for an independent traveller requiring a single room.
Although I didn’t stay for breakfast, there was a ‘grab and go’ option of a hot sandwich or continental, which may be of interest to other guests.
The receptionist who welcomed me was lovely.
The noise! The uk was experiencing high temperatures, so the windows were already wide open when I arrived, which I was grateful for as I wouldn’t expect air conditioning for the price. However, the single room was directly above reception, and everyone the staff left the building out the back door, my room physically shook. The noise from other guests in the adjoining rooms felt like they were coming into my room, and the toilet cistern was running all night.
I had a midweek stay, and the refuse collection lorry arrived to the industrial units at the back of the hotel at 5.30/6am and one of the units also started playing loud dance music at 7.15am, so I had very little sleep, irrelevant of how comfy the bed was.
In the morning, when I went to check out at 9.30am I was going to mention all this to the reception, but there was no one to talk to and a note asking just to leave our keys on the desk. Hence why I gave a lower score for staff.
I have stayed here previously, but in a double room at the front of the hotel in the autumn months, and had not had these issues, hence why I rebooked.
Unfortunately, next time I visit the city, I will pay more and stay elsewhere.
Erg vriendelijk personeel, mooie kamer, een heerlijk ontbijt en in een leuke wijk van Newcastle.
The lady that checked us in was incredibly helpful, friendly and welcoming. As was the lady who checked us out! It made a great start to the trip. The rooms were amazing for the price, very clean and well decorated. Felt comfortable and slept well.
The only two things that we felt could be better was the breakfast was pretty basic, but for the price it was fair. The final and most unusual thing we didn't like was their fire safety policy where you are required to leave your room key at reception if you are heading off site so the staff know you are not in your room in the event of an evacuation. This seems unsafe for our belongings left in the room, an understandable policy but somewhat unusual.
Location was good. Reception was welcoming and helpful.
Breakfast staff - on day 1 very helpful while on day 2 less so. Breakfast food was fine although on both days we had to repeatedly ask for more butter. On day 2 the cooked breakfast took 30 mins to arrive even though the place was not busy and we had booked a time slot. The ensuite did not have a loo brush and the soap holder in the shower cubicle was broken. As a married couple we booked a double/twin but got a twin which could not be used a double. The receptionist told us this was because we came through Booking.com. I had the impression that the tired, small rooms were reserved for Booking.com reservations.
Spotlessly clean, staff are lovely even showed me where to park. Nice breakfast.
Far too hot. Needs air-conditioning and ok if you like steps. Parking very limited.
Very clean and great shower
Breakfast very nice
Hardly worth mentioning really
Big spacious bright room. Lovely breakfast served up by a lovely lady
Friendly staff, excellent breakfast, clean
As always very helpful staff and atmosphere great location.
N/A
Staff and location
I booked this hotel to accommodate my parents, who had come to visit me. Right from the start, I had to let them know that my parents don’t speak English, but the staff were so kind that we never had any communication problems at all!! The hotel is quiet, clean and has everything you need… and, above all, the staff are incredibly kind. The location is absolutely brilliant, the full English breakfast served at your table is superb, and the staff are so friendly and helpful.
We weren’t sure if there was a lift to take us up to our room with our suitcases
Comfort
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