Hotel Condes de Castilla

Hotels
8.2 (736 reviews)
José Canalejas, 5 , Segovia , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and attentive service
Comfortable rooms
Good amenities for families
Cons:
Cleanliness issues in some areas
Limited food variety
Accessibility problems with room layout

Categories

Cleanliness
7.53
Some reviews mentioned cleanliness issues, specifically mentions of dirty beds and surfaces.
Service
9
Many reviews praised the attentive and friendly staff, enhancing the overall experience.
Location
9.04
Multiple reviews highlighted the excellent location near popular attractions.
Room Quality
7.99
The rooms were generally comfortable, although some reviews mentioned issues with accessibility.
Amenities
8.52
Amenities received positive feedback, particularly regarding dog-friendliness and pool facilities.
Value for Money
7.98
Value perceived as good, though some noted that breakfast options were limited.
Food and Beverage
7.53
Reviews mentioned limited variety in the restaurant menu and breakfast options.
Overall Experience
8
Overall experiences were positive, with many guests expressing a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:56

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of history and luxury at Hotel Condes de Castilla. Stay in a beautifully restored 13th-century palace, just steps away from Segovia Cathedral and Plaza Mayor Square.

Elegant Accommodations
Indulge in air-conditioned rooms featuring free Wi-Fi, flat-screen TVs, and stylish decor with vibrant accents. Relax in the comfort of wooden floors, a minibar, and a modern bathroom stocked with toiletries.

Culinary Delights and Prime Location
Savor Spanish cuisine at the elegant on-site restaurant or explore nearby tapas bars. With the aqueduct and Alcazar within walking distance, our hotel's central location makes it the ideal choice for your Segovia adventure.

Book now to immerse yourself in the rich history and modern comforts of Hotel Condes de Castilla.

Important information:

Guests arriving by car are allowed to drive through the pedestrian-only zone to the door of the hotel. If you need more information about road access in Segovia, you are welcome to contact Hotel Condes de Castilla before arrival.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 736 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.52
Value for Money: 7.98
Food and Beverage: 7.53
Overall Experience: 8
A
Adrian • couple • es
8
Trato genial y ubicación estupenda.
Pros:

La ubicación es extraordinaria

Cons:

.

2026-03-05 • via Nuitee
G
Garcia • couple • es
6
Ubicación y trato excelente.
Pros:

La ubicación es excelente y el trato y amabilidad del personal nos gustó mucho.
Todo muy limpio.

Cons:

La habitación no creo que fuese la mejor, el baño no nos gustó debido a la ducha (abierta) y el ruido del ascensor que lo teníamos pegado a la pared.

2026-03-02 • via Nuitee
V
Víctor • extended_group • es
10
2026-02-28 • via Nuitee
A
Angela Ximei • couple • es
8
Volvería a repetir
Pros:

Nos alojamos una sola noche, no tiene aparcamiento pero nos ofrecieron dos servicios de parking pagando un extra. Sin embargo nosotros optamos por aparcar en zona verde en la calle. Para descargar las maletas si tiene una zona habilitada en la plaza donde se ubica la catedral. El hotel esta literalmente a 15 pasos de la plaza.

Cons:

No me gustó que el sistema de climatización no pudiese controlarse desde la habitación al tratarse de un split. Sin embargo pedimos a recepción que lo subieran 2 grados y sin problema.

2026-02-23 • via Nuitee
E
Estebaranz • couple • es
7
Poco parecido a las fotos que aparecen la web
Pros:

La ubicación

Cons:

Nos derivaron a otro hotel de calidad similar según ellos. Era un edificio de madera algo ruidoso por antiguo.

2026-02-22 • via Nuitee
J
Jorge • solo_traveller • es
9
2026-01-29 • via Nuitee
S
Skaggs • couple • us
9
Comfortable, convenient accommodations in the heart of Segovia.
Pros:

Location, helpful staff.

Cons:

We liked everything.

2026-01-27 • via Nuitee
D
Daniel • couple • es
10
2026-01-26 • via Nuitee
B
Beatriz • couple • es
8
Reformas, cambio de hotel
Pros:

Nos mandaron un mensaje y nos dijeron que estaban en reformas, nos derivaron a otro hotel “Hotel Spa la Casa Mudejar”. El hotel al que nos derivaron muy bien.

2026-01-20 • via Nuitee
J
Jose • couple • es
10
2026-01-19 • via Nuitee
L
Lourdes • couple • es
8
It was located in an excellent spot. The stay was good and will stay again.
Pros:

Excellent location and staff.

Cons:

Beds a bit hard and wall by the elevator need painting.

2026-01-19 • via Nuitee
D
David • couple • es
7
Escapada Relax.
Pros:

La ubicación.

Cons:

El baño.

2026-01-19 • via Nuitee
C
CESAR • couple • es
7
2026-01-19 • via Nuitee
P
Pablo • extended_group • es
10
2026-01-19 • via Nuitee
W
WANG • family_with_children • tw
8
2026-01-19 • via Nuitee
R
Raul Alejandro • solo_traveller • es
6
Queja por reubicación no informada
Cons:

Al llegar al Hotel Conde de Castilla, me encontré con el edificio cerrado por obras sin previo aviso.
Fui reubicado en el Hotel Casa Mudéjar, establecimiento que no cumple con las condiciones que elegí minuciosamente al realizar mi reserva por Booking. Considero inaceptable que no se informe al cliente de una situación de reforma con antelación, obligándome a aceptar una alternativa de inferior satisfacción.
Esta falta de transparencia me genera una gran desconfianza hacia su grupo hotelero y la gestión de sus reservas.

2026-01-17 • via Nuitee
I
Inmaculada • couple • es
6
En general bien
Pros:

Pues el aparcamiento fatal y caro

Cons:

Más de lo mismo y la gente que acude al spa luego no recogen el agua del ascensor en general bien

2026-01-14 • via Nuitee
O
Osvaldo Marcelo • couple • ar
10
Pros:

EXCELENTE

2026-01-08 • via Nuitee
I
Isa • couple • es
8
2026-01-08 • via Nuitee
P
Paz • couple • es
8
Pros:

Ubicacion.
Personal super amables.

Cons:

Nos cambiaron a otro hotel,estaban en obras.
El hotel en el que estuvimos Spa casa mudejar,habitaciones antiguas,nos cambiaron de habitacion pues se averio la cerradura ,lo unico bueno de esa habitacion una pequeña terraza.
Habitacion pequeña,e incomodo para pasar al baño.

2026-01-06 • via Nuitee