Goodwood Hotel

Purtroppo la mia esperienza non è stata all’altezza delle aspettative. Il personale non è stato particolarmente cortese, soprattutto durante il check-in: non mi è stato spiegato praticamente nulla e l’atteggiamento della persona che mi ha consegnato le chiavi è risultato piuttosto scontroso. Inoltre, le serrature sembravano molto vecchie e poco sicure, al punto da farmi temere che la porta potesse aprirsi da un momento all’altro. Considerando il prezzo pagato, mi aspettavo decisamente un servizio migliore.

Rude staff and dirty rooms

Le matelas et le sommier 2 places n étaient pas très confortables.
La lumière continue dans le couloir que l' on pouvait voir à travers la porte.

La habitación es enana, las cerraduras están rotas, hay un cartel que dice que si te entran a robar no se hacen cargo, el baño mida 1 metro cuadrado, todo parece sucio, no hay gel ni champú, la cama es extremadamente incómoda (se clavan todos los muelles), etc...

L'accueil, la vétusté de l'établissement, le personnel très peu serviable et pas du tout commerçant.

A notre arrivée à 21h00, l'une des deux chambres n'était pas nettoyée. Nous avons encore du patienter 30 minutes.

Dans la chambre familiale, nous étions envahi de cloporte tous les matins dans la salle de bain.

Alors que le patron/concierge nous explique vouloir faire un geste commercial pour une future réservation, nous lui demandons s'il est possible de laisser nos bagages à l'accueil le jour de notre départ pour éviter de devoir nous balader avec, il répond simplement "non", nous dit au revoir et ferme la porte d'entrée a clé derrière nous.

C'est la 8ème fois que je me rend à Londres et je n'ai jamais vécu cela auparavant.

The room was very small, on the top floor with a narrow uneven staircase as the only access. No lift. The bed only had a sheet and a thin fleece blanket. Not even a duvet. The shower head holder was broken. There was only two towels and the staff would not give us more or even give us fresh towels when we asked. The staff did not even stand up to greet us when we arrived to check in or ask us if our stay was ok when we checked out. This is the most basic stuff you expect from a hotel.

Shower pressure very low
Bedroom and Bathroom a bit run down.

Filled with bugs, no AC, no cleaning service, shower always flooded, I would not recommend to stay there!!!

The windows are super thin and you can hear anything happening in the hotel. So it’s more for a short stay.

Receptionists are very, very rude, I was at the third floor, no lift, kindly asked for help to carry the luggages and they refused, he said that he is not my slave!!!!! instead told to the cleaning lady, a very young girl of 1.50 cm to carry it..which I could not allow. Receptionist was man! Another problem is he treated me, the customer, like ke was doing a big favour renting me one room there, he also shouted at me because I needed my luggages to be stored at check out, until I could take them to my next travel. He threw my luggages out, in the street. Another thing is that a normal hotel is paid for 24hours,while they set up their own rules and request a check in after 4pm, but want the check out before 10 am, basically, the customer is paying an enormous amount for the very poor service, and only for a small amount of hours. With the money per day in this hotel, one could get a proper room, help with luggages, storage of luggages, politeness and respect. None of these things apply to this hotel. Mattresses are old and unsafe, cleaning the room happened only when I checked out, everything is ditry, no one comes even to pick up the garbage from the rooms. This is a violation of customer's rights as well as human rights.