Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Cons:
Room Size
Noise
Security Issues

Categories

Cleanliness
8.89
Generally clean rooms mentioned, with some exceptions in room quality.
Service
9.36
Staff described as friendly and helpful, quickly responding to issues.
Location
9.4
Great location highlighted in multiple reviews, central and convenient.
Room Quality
8.35
Some rooms noted as compact and pillows uncomfortable.
Amenities
8.38
Basic amenities available, but lacks some expected comforts.
Value for Money
9.34
Good value seen as good hotels in the area are expensive.
Food and Beverage
8.89
Breakfast acceptable with room for improvement, but generally fine.
Overall Experience
9.36
Overall solid experience praised by multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:05

Property Description

Central Location in Historic Downtown Lisbon
Behotelisboa offers a prime location just steps away from Lisbon’s main shopping street, Rua Augusta, making it the perfect base for exploring the city.

Comfortable Rooms with Modern Amenities
Each room at Behotelisboa is equipped with a private bathroom, flat-screen TV, and free toiletries, ensuring a comfortable stay for guests. Enjoy daily cleaning services and the convenience of room service.

Convenience and Services
With a 24-hour front desk, bike and car hire options, and a range of dining choices nearby, Behotelisboa provides everything you need for a seamless and enjoyable stay in Lisbon.

Experience the best of Lisbon with Behotelisboa - book your stay now for an unforgettable trip!

Important information:

Please note that the credit card used in the reservation must be presented at check-in. Failure to do so will result in a refund on the original card and the need to make payment with another valid credit card. Exceptions, such as company credit cards, must be informed in advance prior to arrival.

Please note that public parking spots are limited and subject to availability upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 22 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 3 years old to 12 years old stay for € 32.50 per person per night when using an available extra bed.
    People 13 years old and over stay for € 65 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1120 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
A
ANA JULIANA • couple • au
10
Excellent customer service
Pros:

My mum and her friend had a wonderful stay at this hotel. They were very happy with the location, the cleanliness, and especially the hospitality of the staff.

Neither of them speaks the local language, but everyone was incredibly kind, patient, and welcoming, which made them feel comfortable throughout their stay.

The check-in process was online, and I contacted the hotel beforehand to explain the situation. They replied quickly, were very understanding, and went out of their way to help, which I really appreciated.

Thank you for making their trip such a positive experience. I would definitely recommend this hotel to anyone looking for excellent service and genuine hospitality!

2026-07-16 • via Nuitee
P
Paula • family_with_children • au
7
Pros:

location was excellent, right in the middle of everything. Staff were wonderful, very helpful.

Cons:

room was very small, barely had enough room for the 2 suitcases and no wardrobes. bed was extremely hard and no kettle to make my tea.

2026-07-15 • via Nuitee
S
Sarah • couple • gb
10
We had a great stay in a wonderful hotel
Pros:

Location, friendliness of the staff, comfortable rooms.

Cons:

Nothing

2026-07-12 • via Nuitee
H
Harriet • couple • gb
8
Lovely location and the staff are very friendly apart from the restaurant manager who have been a bit friendly like the
Pros:

Location was great.

Cons:

The room was too small as a double room.

2026-07-11 • via Nuitee
L
Lisa • family_with_children • gb
10
2026-07-10 • via Nuitee
L
Limiane • solo_traveller • fr
10
2026-07-09 • via Nuitee
K
Kkiddle79 • Couples
2
Terrible customer service …
Pros:

Terrible experience … Despite the booking platform we used having parking available as the 3rd highlight of the hotel this is in fact false. There are only 4 passes available to share between all hotel guests, so first come first served.

We checked in at 3.15pm (check in is at 3pm) and all passes have gone. The pass would given half price parking 10 min walk away, parking is €48 for 24 hours. With no passes left we have no choice but to pay €48. We expected to pay but not this much.

When raised with the hotel Manager she was extremely defensive and the rudest hotel manager I have ever come across in all my years of travels.

Stay clear of this hotel if you are used to good and polite customer service, this is not what you will experience here.

2026-07-07 • via Tripadvisor
J
Juan Manuel • extended_group • es
9
Pros:

la ubicación y la amabilidad de los empleados

2026-07-05 • via Nuitee
Šťovíček • extended_group • cz
9
2026-07-04 • via Nuitee
3
392nafisah • Family
10
Wonderful hotel and had a great experience
Pros:

Had a wonderful experience at this hotel. Staff are so friendly and go extra length to make your stay enjoyable. Any questions or query before the stay was responded in a professional and timely manner. The stay was wonderful. The room was good and any special request was taken care of. Great location and near amenities.

2026-07-01 • via Tripadvisor
G
GrandTour28556947395 • Family
10
Great place to stay
Pros:

We really enjoyed our stay at behotelisboa hotel - the location was close to all the places we wanted to see. Check in was easy and treated us with a delicious treat and a glass of wine. The front desk was so helpful our entire stay answering all our questions. We enjoyed the breakfast and when we had an early appointment before the breakfast started - the front desk arranged a pack lunch for us which was delicious. We were up on the 5th floor, our room was small but very comfortable, the bathroom was a full size and clean.

2026-06-29 • via Tripadvisor
K
Kärt • couple • ee
9
2026-06-29 • via Nuitee
F
Filippo • couple • it
7
Could have been better
Pros:

Position

Cons:

Very small room, very small toilete, not a good smell

2026-06-29 • via Nuitee
K
Keith • couple • gb
8
Brilliant location and staff so helpful and friendly
Pros:

Reception staff were excellent, location was perfect for exploring and for eating out, 100% spot on. The discounted secure parking nearby was welcome. Coffee machine in the room was welcomed.

Cons:

Nothing much - no milk for the coffee in the room

2026-06-28 • via Nuitee
D
Debbie • couple • ca
9
Wonderful visit, good value.
Pros:

Great location, clean, all the staff were very friendly and helpful. Good breakfast.

2026-06-28 • via Nuitee
N
Natashia • family_with_children • ca
9
2026-06-27 • via Nuitee
H
Hassan AL Ajmi • solo_traveller • sa
8
Pros:

الموقع ممتاز ، ولكن خذ الاحتياطات لأنه عندي خروجي الساعه ال4 فجرا لم يتمكن أوبر او بولت من الوصول لبوابة الفندق مما اضطرني للسير على اقدامي بالشنط الثقيله لمسافه 150 متر وطلب من موظف الاستقبال مرافقتي لمساعدتي في حمل الشنط والاستأناس به ولكن اعتذر بحجه انه الوحيد في مكتب الاستقبال وهذا منطقي ، في الخارج كان هناك سكارى أراهم من بعيد

Cons:

عدم وصول التاكسي إلى بوابة الفندق

2026-06-26 • via Nuitee
A
Alda • couple • us
10
We have stayed at the property 3 times! The staff have been very helpful and friendly!
Pros:

Centrally located

Cons:

Nothing

2026-06-26 • via Nuitee
E
Emma • solo_traveller • ch
8
Pros:

Salle de bain incroyable comme la chambre

Cons:

Temps d'attente pour avoir la chambre: estimer à 15min mais on a attendu 30min.
Petit dejeuner annoncé comme compris dans le prix au check in puis on a du payer au check out

2026-06-20 • via Nuitee
K
Krista • extended_group • us
10
The hotel was in a great location. The room was beautiful and breakfast was delicious. Welcoming!
Pros:

The staff that greeted us at the door were very welcoming. They offered us a glass of port and a pastry and were very helpful explaining the parking procedure.

2026-06-18 • via Nuitee