WoodSpring Suites Johnson City

Hotels
•
WoodSpring
5.7 (259 reviews)
135 Pinnacle Drive , Johnson City , US
+1 423-283-0365

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Pets allowed
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good, convenient location
Stovetop and full-sized refrigerator in room
On-site laundry
Friendly/helpful front desk staff
Inexpensive / good price
Comfortable beds (mentioned by some)
Cons:
Roaches, mold and general filth reported
Rooms dated and in need of renovation
Cancelled confirmed reservation(s) and poor resolution
Dirty hallways and stained items (laundry basket)
Limited towels and guests asked to change bedding/take out trash themselves
Pricing disputes/accusations of smoking when denied

Categories

Cleanliness
2
Multiple reviewers reported roaches, mold, stained/dried residue in hallways, filthy floors and soiled items (laundry basket) — overall very poor cleanliness.
Service
5.5
Mixed service: several staff members described as helpful and courteous and one receptionist was nice, but there were major failures (cancelled confirmed reservation, limited problem resolution from management, billing/phone disputes).
Location
8.5
Consistently noted as convenient and in a good location with nearby restaurants and reasonably close to work — location is a clear positive.
Room Quality
3
Rooms described as dated (80s), in need of renovation; issues reported include roaches, mold, dirty floors and faulty fixtures/switches.
Amenities
7.5
Stovetop, full-sized refrigerator and on-site laundry were called out positively; negatives include limited towels, thin pillows and guests having to handle bedding/trash themselves.
Value for Money
6.5
Several guests noted the hotel is inexpensive and the price is attractive, but cleanliness and service failures reduce perceived value.
Food and Beverage
8.6
Reviewers cited nearby restaurants and food options as convenient; on-site food service was not a focus of complaints.
Overall Experience
4
Overall mixed-to-negative experience: while some staff were kind and location/amenities convenient, pervasive cleanliness problems, a cancelled reservation and dated rooms resulted in many guests not recommending the property.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Convenient Location
WoodSpring Suites Johnson City is strategically situated off Interstate 26 Exit 17, just a short 10-minute drive from the picturesque Watauga River.

Comfortable Accommodations
Each room at our hotel features a full kitchen, perfect for those who enjoy cooking their meals while traveling. Additionally, guests can unwind and enjoy entertainment on the flat-screen satellite TV provided in every room.

Convenient Amenities
With bi-weekly housekeeping services, a drink vending machine, and free on-site parking, we ensure a hassle-free stay for all our guests.

Ready to experience a comfortable stay with convenient amenities? Book your stay at WoodSpring Suites Johnson City now!

Important information:

The hotel offers linen exchange services for a per night fee for guests staying 7 or more nights.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Location

Guest Reviews

5.7
Based on 259 reviews
Cleanliness: 2
Service: 5.5
Location: 8.5
Room Quality: 3
Amenities: 7.5
Value for Money: 6.5
Food and Beverage: 8.6
Overall Experience: 4
B
Blanca • couple • us
4
2026-10-22 • via Nuitee
E
Erika • family_with_children • us
3
Need new house cleaners and hire an exterminator. Will not use this hotel again
Pros:

The location was good.

Cons:

The property is in DESPRITE need of updated renovations. As well as am EXTERMINATOR. The hallway floor leading to my assigned room had dried sauce like stains. The room itself looked like we were back in the 80's and the ROACHES that greeted us the next morning were at least friendly. The receptionist was nice. She however could not print out my receipt because the printer ran out of toner and all the replacements she used were old ones in the box.
Upon check out I mentioned to the on duty manager about the ROACHES I saw prior to checking out and the laundry basket on the self with smeared stains on it. I don't know if it was dried ketchup, poop or chocolate. all she could say was "I'm truly sorry". I would NEVER stay at this location and would NEVER recommend anyone else to either.

2026-10-20 • via Nuitee
G
Gerald • solo_traveller • us
10
I had a good time.
Pros:

I like it a lot when the staff at the desk complimented my signature.

Cons:

Not available for now.

2026-10-19 • via Nuitee
B
Bruce • couple • us
1
The Hotel cancelled our Confirmed Reservations and we had to Drive Back Home 260 miles!!
Pros:

Nothing Was Liked. When we arrived at the Hotel at 5:30 pm We were told that The Hotel did Not have a room for us. Even though we had a confirmed reservation. We were told They could not do anything for us. They did not contact us ahead of time to tell us that our confirmed reservation would not be honored.

Cons:

Everything, The Experience was not good. We were told they did not have a room for us! although we had a confirmed reservation with WoodSprings Suites!

2026-10-19 • via Nuitee
Z
Zakari • couple • us
4
Pros:

The stovetop in the room

Cons:

The people working called me at work telling me they wanted me to leave and were changing me 250 for smoking in the room and I KNOW I DIDNT smoke in it at all

2026-10-18 • via Nuitee
F
Frederic • family_with_children • us
8
could have been better yes over all it filled my needs and I was mostly satisfied with the stay
Pros:

Conveniently located restaurant close by secure location

Cons:

Rooms were a little dated kitchen could have used some work

2026-10-17 • via Nuitee
T
Thomas • family_with_children • us
9
Pros:

Convenient, inexpensive, friendly staff, clean

Cons:

Dated

2026-10-16 • via Nuitee
M
Malena • couple • us
3
2026-10-08 • via Nuitee
K
keisha • couple • us
5
It was okay.
Cons:

I didn’t like the fact that as soon as I checked into my room there was a roach crawling on the wall. I have a picture of it. The front desk did move me to a different room, but I was definitely nervous about staying there regardless.

2026-10-07 • via Nuitee
D
Deborah • solo_traveller • us
1
2026-09-19 • via Nuitee
T
Tiffany • solo_traveller • us
10
Pros:

They are very helpful

2026-09-15 • via Nuitee
J
Jaime • solo_traveller • us
3
Pros:

Not much.

Cons:

The wood floors were very dirty. Lots of dirt. Long hair stuck on my shower wall. The main hallway to get to my room, had not been vacuumed or swept in I don't know how long.

2026-09-14 • via Nuitee
B
Bianca • family_with_children • us
3
Pros:

The beds were comfortable.

Cons:

There was MOLD on the bed side. The floors were so nasty and dirty that my white socks turn black and I have to give my child a bath due to the amount of filth on the floor. I requested a small bed for my child and when we went to check in I was asked if I still wanted the little bed and told her no it was fine and she laughed and said “good because we don’t have any available” why even ask if I want it?

2026-09-07 • via Nuitee
M
Melissa • couple • us
5
2026-09-03 • via Nuitee
R
Rodrigo • solo_traveller • us
1
2026-08-31 • via Nuitee
T
Tiffany • solo_traveller • us
1
2026-08-29 • via Nuitee
H
Heavey • solo_traveller • us
7
2026-08-29 • via Nuitee
P
Puckett • solo_traveller • us
8
Pros:

Food was close and laundry was on site and staff was very kind and couteous.

Cons:

It was farther from my work than I thought it was

2026-08-10 • via Nuitee
R
Rhonda • couple • us
7
Good location
Pros:

It’s in a great location, clean. I like that it’s equipped with a stove and full sized refrigerator

Cons:

We were told to come get and change our own bedding, we had to take out our own trash with a 3-night stay. The pillows are thin and hard

2026-08-07 • via Nuitee
D
David • family_with_children • us
10
Good
Pros:

Good

Cons:

Good

2026-08-04 • via Nuitee